TikiTaka Casino

Ich habe am 14.09.25 500€ und am 15.09. und 16.09. jeweils 500€ und 146€ ausgezahlt, insgesamt erhalte ich vom TikiTaka Casino also noch 1,146€. 

Laut den Casino-Richtlinien haben ausstehende Auszahlungen eine maximale Bearbeitungszeit von 3 Werktagen, welche bei früheren Auszahlungen auch eingehalten wurde, ich warte diesmal aber leider schon seit 10 Werktagen. 

Auf Nachfrage im Chat reagiert das Casino nur mit Ausreden, bestätigt aber, dass mir das Geld zusteht, ich dieses erhalten werde und dass mein Konto nicht verifiziert werden muss. Ich habe dennoch alle nötigen Dokumente zur Verifizierung per Email eingereicht, auch da erhalte ich seit 3 Tagen keine Antwort. 

Ich erwarte, dass mir die 1,146€ die mir zustehen schnellstmöglich auf mein Bankkonto ausgezahlt werden, da die vom Casino angegebene Auszahlungsdauer schon lange überschritten wurde.

I have been unable to log in to my account since June. They required KYC, which I since passed, however I was never able to log back in.

I have attached lengthy email correspondences where I explain this issue to them with added proof with the error code. I also attached the error here. Translated it means "Your account is under review".

Every time they suggest I reset my cache/cookies etc, which I have of course tried as the first solution with different IP/browser/device. My account is undeniably locked, otherwise I would have logged in by now.

They never take the information seriously and repeatedly claim the account is open. I have tried everything I can, I am simply getting nowhere with them. They can't seem to figure out their own platform.

I want to log in to my account and withdraw my funds.

Hello AskGamblers,

I'm asking for your help in mediating with this casino.

They closed my account without giving any specific reason. I'd like to clarify this situation.

This software closed my accounts on various clones. Thanks to your help, I've recovered almost everything.

This situation is recurring: this provider closed my accounts without giving a reason. Thanks to your help, I want to be verified and get my money back.

If they want to close the account, that's their decision. I only want my money back.

I'm ready for verification. I have nothing to hide. Please help me.

Best regards

<full name removed>

Registration: <email address removed>

For the attention of the Customer Support Department of TIKITAKA Casinos, I hereby submit a formal complaint regarding my user account on your website, associated with the email address <removed>

On 16.05.2025, with ticket 28908606, I formally requested the closure of my player account, as provided for in the national legislation in force. Despite my clear request for closure, I found that: My account remained active after the closure request; A deposit was made with funds from my bank account/card, without my express authorization after this request;

In view of this situation, I request the immediate refund of the amount in question, as well as confirmation of the definitive closure of the account. I consider that there was a serious failure to comply with the legislation that protects players and their rights as consumers.

Already changed email with askgamblers ticket number 234337, all the emails sent to tikitaka are there with no reply from them.