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SupaCasi Casino

Unsere Bewertung CasinoRank
7/10
CasinoRank
Spielerbewertung 4 Bewertungen
2.8/10
4 Bewertungen
Beschwerdebeantwortung 5 Beschwerde
0 Stunden durchschn. 5 Beschwerde

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Mit seiner unterhaltsamen und zeitgemäßen Benutzeroberfläche bietet das Casino eine vielfältige Auswahl an Casinospielen und Spielautomaten. Registrierte Nutzer können sich auf eine breite Palette an Bonusangeboten und Promotionen freuen, die sowohl für Neumitglieder als auch für langjährige Mitglieder attraktiv sind und sich zum regelmäßigen Spielen eignen.

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  • limitierte Support Zeiten von 9:00 bis 1:00 Uhr
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SupaCasi Casino Details

Hier finden Sie alle Details zu diesem Casino.

  • Allgemein
  • Zahlungen
  • Spiele
  • Verantwortungsvolles Spielen
  • Kundensupport
Webseite
https://supacasi.com
Gründungsjahr
2021
Lizenzen
Curacao
Unternehmen
Partnerprogramm
Sprachen
Englisch, Finnisch, Französisch, Deutsch, Japanisch, Norwegisch, Portugiesisch, Spanisch
Typ
Live Casino, Sport, Mobile, Instant Play, Krypto Casino

Allgemeine Informationen über SupaCasi Casino

Das SupaCasi Casino hat auf unserer Seite bereits knapp 100 positive SupaCasi Spielerbewertungen erhalten, was für die große Beliebtheit des Online Casinos spricht. Diese Bewertungen fließen in unseren AskGamblers CasinoRank ein, der sich mit einem Durchschnitt von über 8 Punkten wirklich sehen lassen kann.

Das SupaCasino Casino ist im Besitz einer Lizenz aus Curacao und wird von der Famagousta BV betrieben. Natürlich können Sie bei uns nicht nur SupaCasi Bewertungen von Spielern lesen, sondern auch unseren unabhängigen SupaCasi Casino Review, der keine Fragen offen lässt und Ihnen die Entscheidung abnehmen wird, ob Sie sich für oder gegen den Anbieter mit der Maneki-Neko Katze als Maskottchen entscheiden.

Um Ihnen einen Vorgeschmack darauf zu geben, was das Casino alles zu bieten hat, nennen wir hier die Highlights: ein riesiges Spieleportfolio, fast tägliche Promotionen, schnelle Zahlungen, sowie Livespins begeistern uns vom ersten Augenblick an und sorgen für positive SupaCasi Erfahrungen. Alles andere können Sie im Folgenden herausfinden.

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SupaCasi Casino Boni

Werfen Sie einen Blick auf unsere Auswahl der besten SupaCasi Casino Boni und Wählen Sie einen, der Ihren Bedürfnissen am besten entspricht.

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50% bis zu 100 €, Live Reload Bonus
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Bonus Prozentsatz 50%
Mindesteinzahlung €30
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100% bis zu 400 €, 1. Live Casino Einzahlung
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Bonus Prozentsatz 100%
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Freispiele
100 Freitag Leucht Gratis Spins
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50% bis zu 500 € Wochenend-Casino-Reload-Bonus
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Beschwerden

Lesen Sie die Beschwerden, die andere Spieler für SupaCasi Casino hinterlassen haben.

Alle Beschwerden anzeigen
SupaCasi Casino - KYC and withdrawal problems
Hello dear forum, i am new member here, but visiting askgamblers all the time to look out for new casinos, so long time lurker.

Now back to my problem with SupaCasi casino.

It all started late this wednesday (23rd august), when i got early from work and decided to have some fun.

I signed up there, put 80e in, lost it. Made another deposit of 80e and played gates of olympus with both deposits.

My bet was 0.2e with an extra feature bet was my total bet 0.25. I played total of 3 000 spins and after that my balance was somewhere like 110e.

At this point, i bought bonus with 1e bet, the cost of this bonus was 100e. To my surprise i finally got my 1st max win on pragmatic games and with that being said, my balance went up to hardly believe 5 000 euros.

As i play online poker, casino games and sports, i indeed know my account has to be fully verified before any withdrawals.

I went to "documents" section and uploaded all documents, which are: front and back ID, front and back my Visa card, bank statement as a proof of address and also a selfie with me holding and ID next to my face - that was in early hours of 24th aug.

Since this day i have contacted support at least 10 times. My account is still not verified and they keep saying department is busy and they have 3 days to verify and in some cases, like heavy workload, even more days.

In meanwhile i asked them to close my account as i dont want to play anymore. I have been told via live chat, this is no problem and all remaining communication will be done via emails...such as verification and withdrawals.

After 3 days i am still not verified and can not make withdrawals, because they are buse as they said.

Today (27th aug, evening time) i asked them to re-open my account, so i can gamble...guess what happened? Their response was withing an hour, if im really sure etc... So it seems like they are not that busy with re-opening an account to let me lose it all back...

And one more thing i need help with. There is only 500e per transaction. It takes up to 3 days to apporove that withdrawal and then up to another 3 days to hit my bank.

We live in 2023, transactions are made within minutes. And they will pay me 500e per week?

So, dear askgamblers, i would like to ask you politely to help me with this casino. I play for fun, i would like to enjoy my money and take my family on well deserved vacation.

What is the purpose of playing casino games, if casino then refuse to pay it all in once or two, maximum three payments. I obviously get it, in case of big wins, they need to protect the bussiness and if everybody wins big at the same time, they would bankrupt, but come on, this is just 5k. I am not high roller as all the streamers.

Thank you in advance,

Daniel
staus Ungelöst
€500
SupaCasi Casino - Review of account has lasted now 5 weeks
Played quite a lot and won nicely at Supacasi. At some point my account was verified and was able to make several withdrawals, last of which I received on 17.4. After that my next request was cancelled, my phone number needed to be verified. When that was done, an additional ID was requested, even though they had already accepted my passport. Fine, drivers license was accepted on 22.4. and I tried to make a new withdrawal. That was cancelled, but this time no documents required and no explanation. Finally on 25.4. got an answer for the cancellation of withdrawal, that a temporary restriction was because the relevant department had to review my account.
After that only ansers I have received have been when I have asked about the process, how long it takes etc. both on chat and by email.
As it is another department conducting the review, customer service is not able to give any time frame for how long it takes, and they have no knowledge of the reasons for the review for safety and security reasons.
So now it has been nearly a month after the last document required was accepted, and still I am not able to withdraw money from my account,
nor have any more info about how long it still will take.
I have played only with my own money, no bonuses, have not used VPN or otherwise breached terms and conditions.
At the moment I have 7400€ on my account, and would like to make withdrawals for the money I have won. As said, I have played a lot, countles and countles of hours, both winning and losing. But the result at the moment on my account should be mine to use, which ever way I please.
staus Ungelöst
€7400

Beschwerde-Statistik

Gelöst 2
Durchschn. Betrag $ 1,962
Durchschn. Dauer 0 Stunden
Durchschn. Antwortzeit 0 Stunden

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Spielerbewertung
2.8/10 4 Bewertungen

Top-Bewertungen unserer Spieler

As a graphics design major, I noticed right away that SupaCasi’s layout is super simple — nothing flashy, but it works. The site loads fast, runs smoothly, and keeps the focus on the games. I’m all about live dealer tables, and SupaCasi nails that part. The live games stream cleanly with no lag, and the tech behind them feels solid. I also like that I can deposit with Bitcoin — it’s quick, secure, and zero fuss.

A few things bug me. The withdrawal limits are low, and some bonus terms feel unfair. The live chat also doesn’t run 24/7 and isn’t that responsive, which makes late-night issues frustrating. Still, I’d give it an 8/10.

Nothing. Maybe the list of providers is good but in fact this is it. Technically everything works fine, no issues so far and no software crash or something

This is really the worst of the worst. I played sometime there, and a couple of days ago, I was very lucky and hit a big win at their casino. We're talking about real money, no bonus involved. I had a balance of 37.700€ ! When I started the verification process, I uploaded all the required documents, and all of them got accepted. But suddenly my balance changed to 20€ and I got an email :

We would like to inform you that your withdrawal has been cancelled by the payments department, and the amount of €37,870.76 has been removed from your balance due to the breach of the following Terms & Conditions:

12.10 Company reserves the right, in its sole discretion, to void any winnings and forfeit any balance (winnings and deposits) in your betting account, to terminate the Agreement and/or to suspend the provision of the Services or deactivate your account if: i) we identify you have disguised, or interfered, or taken steps to disguise or interfere, in any way with the IP address of any Device used to access our Site (such as using a Virtual Private Network “VPN”) ii) it comes to our attention that the customer used forged documents (photos, scanned documents, screenshots etc.) during the verification procedure or in any point time the Agreement is active iii) there is a reasonable suspicion that you have committed or attempted to commit a bonus abuse, either on your own or as part of a group iv) you are involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation or you use any software-assisted methods or techniques or hardware devices for Your participation in any of the services provided by the Company.

Lastly, please note that the amount of your last deposit remains in your account.

I did nothing wrong, no VPN no manipulation, no bonus breach. They just removed 37.000€ from my account without any explanation of what I did exactly. I sent an email to ask them for any proof, but I only got the answer that they understand that I may be disappointed, but the decision is final. I'm really shocked, they can just steal all my winnings and claim a stupid T&C breach and there a no consequences. And on top, I can not open a complaint at AG because it is a T&C Topic. I lost 37.000€ and I can not do anything except warn you guys! Don't you ever pay a single euro to them!

Do not expect them to honour your winnings. My account has been under review from 22.4.2023, disabling me to make withdrawals, not getting any proper response to my queries, and no response to complaint made via AskGamblers. You may get big winnings, but don’t expect to be able to withdraw them. I never thought this kind of scam would be possible. I can see the balance of 7400€ on my account, but not able to withdraw any of it, as ”the relevant department is conducting a review of my account”. More than 5 weeks? Obviously they have no interest in paying me the winnings, but how can it be?
So be aware and expect nothing but grievance and total ghosting.
As I already had received several withdrawals from them, a breach in terms and conditions can’t be a reason, just unwillingness to pay.

Nothing.

500 maximum withdrawal is a joke.
They won't close my Account, they only offer a self exclusion for 3 months. joke and untrustworthy casinoc

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