Spinrise Casino

Spinrise oeffnet Account nach Selbstausschuss

Hallo,

ich möchte gerne eine Beschwerde, gegen das Spinrise Casino einreichen.

Ich hatte einen ordnungsgemäßen Selbstausschuss beantragt. In diesem habe ich auch meine Spielsucht angesprochen und um einen unbefristeten Selbstausschuss gebeten.
Natürlich hat das Casino versucht, mich zu überreden, ich habe meinen Selbstausschuss jedoch in einer Antwort bestätigt. Das Konto war daraufhin dann geschlossen.

Vor kurzem erhielt ich vom Casino eine Mail, in der mir Freispiele angeboten wurden, wenn ich den Casino Account wiederereöffnen würde. Als süchtiger Spieler, war es mir in diesem Moment nicht möglich rational zu denken, also bin ich auf das Angebot eingegangen.

Ich verlor innerhalb kürzester Zeit wieder mehrer Hundert Euro.

Das Konto eines Spielers der sich ordnungsgemäß vom Casino aufgrund von Spielsucht ausgeschlossen hat, sollte nicht wiederereöffnet werden.
Daher fordere von Sprinrise einen unbefristeten Selbstausschuss aufgrund von Spielsucht und einen sofortigen Stop der Werbemails an mich. Ebenso fordere ich meine getätigten Einzahlungen nach dem Selbstausschuss zurück.

Sämtliche Beweise über mein Selbstausschussantrag und die Lockangebote des Casinos liegen mir in Form von Screenshots und auch in Form von Emails vor. Ebenso habe ich einen Nachweis über meine Transaktionshistorie.

Vielen Dank für das Durchlesen und die Hilfe

Ignores my wishes to self exclude

€206.63

I have tried to self exclude myself from spinrise since 16 of June. I explained that I have a gambling problem, but still they don’t take it seriously. The reply on my requests is always that I can set a deposit limit, and when I answer that I want to self exclude, it gets quiet. As I have a gambling problem, I continue to gamble. I think I sent request for self exclusion 6-8 times, but no answer. I have a huge net loss, and I think casinos that don’t take responsible gambling seriously should have a loss of license. After my latest request of self exclusion, I got an answer after approx 2 weeks. This time I didn’t gamble at all. The answer from spinrise was this: My friend,what’s going on? Come on, we’ve already talked about the options, and now—look! It’s the magical season! 🎄
The Advent Calendar starts tomorrow, which means a new, awesome bonus every single day!

All I want for Christmas is to self exclude myself from spinrise casino for ever, and hopefully get some of my losses back, from the date I requested self exclusion.

Ungelöst

Ignoring my request to set a deposit limit

Hello again. About a month ago I filed a complaint because Spinrise casino refused to exclude me from the casino. The complaint got rejected due to insufficient proof. I do not understand why since I attached several screenshots of emails.

Since then I have made several attempts to get them to close my account, with no luck. Recently, I have asked them to set a deposit limit (see the attached emails), but I still get the same answers from support. They offer me bonuses and present arguments as to why a deposit limit is not a solution, instead of just honoring my request.

I see there are two other complaints about self exclusion that have been resolved, so I am hoping this complaint will make the casino respect my request for deposit limit. I just want to play responsibly; something that is impossible with how the spinrise casino support handles my requests.

Self exclusion not implemented

I have requested several times to be excluded in this site They cajoled me to accept bonuses or set limits but when I requested a 100 euro per month limit they tried to dissuade me. I then asked again to be excluded for 1 year and have heard nothing back and the account remains accessible to me
I followed their instructions for exclusion going through their support via email as they don’t offer a means to set limits or exclude to punters to self select.

They will not self exclude me for a month now

After asking regularly for over a month, spinrise has still not self excluded me. I have made it very clear that I have a gambling problem and need to be self excluded. Attached emails only show the past weeks but multiple emails with no response or action.

It has been over a month and I have begged them for self exclusion. Dozens of emails to all their support/vip emails. I have reached out to their live chat on numerous occasions.

Permanent account Closure

Hi I submitted a complaint against this casino for making it impossible to close my account permanently due to a gambling addiction to which they basically refused to do and the did but only closed it for roughly 2 weeks and opened it again and I of course lost a bunch of money because I've closed all my other accounts and have a gambling addiction. I need this account permanently closed and they just won't do it because they know ill spend money I even got to the point of asking them to set a 50 dollar monthly limit just to avoid the back and forth because it is causing me so much stress and anxiety and they won't even do that for me they just keep giving me the run around telling me my VIP manager is not available and is the only one that can set the limit or close my account. This is disgusting behavior and I've never had to deal with this with any other casino. Please help me to get them to close my account. My email account name is < email removed >

Refused to exclude me for 4 months after multiple requests

$2313

Over the past 4 months, I have requested an exclusion from Spinrise multiple times, clearly stating that I have a gambling problem.

i have been ignored and bribed with bonuses and encouraged to deposit and play more.

Today, they told me that further communication and co-operation are impossible, and my account is closed due to my gambling addiction.

I request a refund of my deposits as I have clearly stated that to them for months

Ungelöst

€60000

Constantly delaying account closure request

Spinrise casino is delaying/ignoring my request to close my account permanately. I feel like I am playing too much at the moment and want close my account. On their website RG tools section it says that a player can close the account via live chat or email. When you go on live chat they ask you to email the request. I requested over days ago writinf in an email ”I am playing too much and want to close my account” and still no acrion has been taken and I have been able to deposit freely. I want the account closed and deposits refunded from this period. The only reply I got was 3 days ago ”your account manager will get back to you”
How can it be that I can not close account? It has been 5 days and 4 hours since my request

Ungelöst

Refusing to close my account

I have emailed numerous times to ger my account permanently closed, only to be met with bot/ai responses. I've asked at least 8 times now and they still haven't closed my account. Not really sure what to do from here apart from lay a complaint, as I've tried asking them multiple different ways.

I have had the below response as least twice when requesting my account to be closed.

I completely understand where you're coming from, and I truly respect your decision. Gambling should always be a fun and enjoyable experience, and if you feel like you need a break, that's completely valid.

Just know that we'd really love to have you with us, especially with exciting promotions and events coming up. Maybe taking a step back and playing at your own pace could help? No pressure at all — just know that we value you, and whenever you decide to play again, we'll be here. Let me know how you'd like to proceed!

Beschwerde-Statistik

Gelöst 8

Durchschn. Betrag $ 6,521

Durchschn. Dauer 11 Tage

Durchschn. Antwortzeit 2 Tage

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Spielerbewertung

9.1/10 ● 81 Bewertungen

Top-Bewertungen unserer Spieler

AnnA209

vor 2 Monaten

9/10

I was able to have a very satisfying experience. In addition, the casino offers its players a very good design and overview on its platform. The support is very friendly and you hardly have to wait for an answer. Can be recommended and I am very satisfied ❤️

Dear Anna, Thank you so much for sharing your wonderful review. We’re thrilled to hear that you had such a satisfying experience and that the platform’s design and clear overview added to your enjoyment. It’s also fantastic to know that our friendly support team was able to assist you quickly - providing fast, helpful service is something we take great pride in. Your kind words truly motivate us to keep improving and delivering the best online casino experience with engaging slots, pokies, and live casino options. Feel free to explore our latest promotions, and if you ever need anything, our support team is always available via live chat or at [email protected]. Best regards, Spinrise Team

Spinrise Casino vor 2 Monaten

Anni88

10/10

Sehr gutes Casino... empfehle ich gerne weiter. Der Support ist kompetent und schnell. Mit der Auszahlung gab es auch keine Schwierigkeiten. Weiter so!

AnneJones

10/10

They’ve really thought of everything with this online casino site. it’s packed with amazing slots, card games, and table options. but what stands out most are the bonuses, ranging from no-deposit offers to generous match deposits

Dear Anne, Thank you so much for sharing your positive review. We’re thrilled to hear that you’re enjoying the wide variety of slots, card games, and table options. It’s wonderful to know that the bonuses stand out for you as well – from no-deposit offers to generous match bonuses, we aim to keep the experience exciting and rewarding for every player. Your kind words truly motivate us to continue improving and expanding our features. If you ever have questions or suggestions, our support team is always available via live chat or email - [email protected]. And feel free to explore our latest promotions anytime you play. Best regards, Spinrice Team

Spinrise Casino vor 2 Monaten

Vucegro

10/10

Such a great casino with awesome bonuses that keep things exciting, and the customer service is always on point with quick, helpful replies. There’s also a really good range of games to suit every type of player.

Dear Player, Thank you so much for sharing your wonderful review. We're delighted to hear that you’re enjoying the exciting bonuses, the quick and helpful customer service, and the wide range of games available for every type of player. Creating a fun and engaging experience for all our users is one of our top priorities, so your feedback truly means a lot. Your kind words inspire us to keep improving and delivering the best possible online casino environment. If you ever have any questions or suggestions, our support team is always ready to assist you via live chat or email - [email protected]. Best regards, Spinrice Team

Spinrise Casino vor 2 Monaten

bella1706

1/10

Good selection of games, and the design of the site is nice. The bonuses are pretty good, and support is responsive at least (however, I have more to say about that…)

This casino is so greasy. I played here for a while, and it was fine enough for a bit. After requesting a withdrawal, I got the total runaround and multiple days of delays (and I’m very experienced and knowledgeable of the verification process, too, so this was definitely them stalling intentionally). I stopped playing at this casino in favour of other ones after that. Recently, I played here again and requested to set a limit on deposits. I tried emailing support, live chat, etc, and they all gave me the runaround. I got an email response today and I am so disturbed by it. I wish I could attach a screenshot, but I quote one of the lines from the support person, who told me, “How about we revisit this later?” regarding my request to set a deposit limit and essentially ignored it. Huge ick. I’m personally never logging into this casino again and I recommend others avoid! There are many better options out there.

Dear Player, Thank you for taking the time to share such detailed feedback with us. We truly appreciate you acknowledging the parts of your experience that you enjoyed, such as the game selection, the site’s design, the bonuses, and the responsiveness you’ve previously encountered. At the same time, we are genuinely sorry to hear that other aspects of your experience left you feeling frustrated and disappointed. We understand how important it is for every player to feel supported, respected, and heard — especially when it comes to responsible gaming tools. Please know that your feedback is incredibly valuable as it helps us improve and ensure that all communication remains clear, respectful, and attentive to players’ needs. We truly hope you might give us an opportunity to offer you a more reassuring and seamless experience in the future. If you feel comfortable, we would be grateful to discuss your concerns further so we can better understand what happened and offer our help. Best Regards, Spinrise Team

Spinrise Casino vor 2 Monaten

Lchart549

10/10

I've thoroughly enjoyed playing at Spinrise Casino, it has all my favorite games and providers, depositing was fast and easy and I also love the loyalty incentives and bonuses they offer, along with the super friendly and helpful chat support!

I have almost nothing negative to say about Spinrise Casino so far, everything seems great but maybe it would be even better if the minimum deposit amount was lowered for visa deposits but other then that it's great!

Dear Player, Thank you so much for sharing your detailed and positive review. We're delighted to hear that you're thoroughly enjoying your experience – from having access to all your favourite games and providers to fast, easy deposits. It’s great to know that the loyalty incentives, bonuses, and our friendly chat support have all added to the enjoyment of your time with us. We truly appreciate your thoughtful feedback regarding the minimum deposit amount for Visa. While we’re glad to hear that everything else has been great for you, suggestions like yours are incredibly valuable and help us find ways to make the experience even better. Our team is continuously reviewing payment options and limits, and your comment will certainly be passed along for further consideration. Your kind words motivate us to keep improving and offering one of the best real money online casino environments, with exciting pokies, slots, live casino options, and responsive support. If you ever need assistance or have more suggestions, our support team is available 24/7 via live chat or email - [email protected]. Best regards, Spinrice Team

Spinrise Casino vor 2 Monaten

nancyn

10/10

There is always a place for me at the virtual table! The ambiance is just like being in a real casino when you play live dealer roulette. The more I play, the better the benefits are, and I've been treated like a king here. The competition might be tough, but that's what makes it so much fun.

Dear Nancy, Thank you so much for sharing your wonderful review. We're delighted to hear that you always feel welcome at the virtual table and that the live dealer roulette experience gives you that authentic real-casino ambiance. Creating an immersive and exciting environment is something we strive for, so it’s fantastic to know it resonates with you. We’re also thrilled that the benefits have grown the more you play and that you’ve felt truly valued along the way. Offering rewarding promotions, engaging competitions, and a wide selection of pokies, slots, and live casino options is all part of making the experience both fun and meaningful. Your kind words motivate us to keep delivering one of the best real money online casino experiences possible. If you ever need assistance or have suggestions, our support team is available 24/7 via live chat or email - [email protected]. Best regards, Spinrice Team

Spinrise Casino vor 2 Monaten

Garyal

10/10

Fast withdrawals, hands down - the accounting team is really good at their job. They’re professional, efficient, and always pleasant to deal with. Nothing bad to say about the payout team at all! Is a very good casino with excellent customer support. Withdrawals are validated in less than 45 hours and the variety of games and promotions keeps things exciting🎰😍 The overall design and theme add a fun touch to the experience... I’ve had no issues with withdrawals and customer support has always been quick to respond whenever I had a question. I’ve been a loyal player for over a year now and I can honestly say it’s one of the best online casinos I’ve come across...I particularly enjoy the progressive jackpot slots - they offer the chance to win life-changing sums of money. Is a total vibe! The atmosphere is awesome, and the games are legit. I’ve been raking in the cash here - definitely recommend checking this place out! 🎰✨

Dear Player, Thank you so much for sharing such an enthusiastic and detailed review. We're truly delighted to hear how much you’ve enjoyed your experience over the past year. Knowing that fast withdrawals, a professional and efficient accounting team, and excellent customer support have consistently met your expectations means a lot to us. Providing smooth, reliable payouts and friendly assistance is always a top priority. It’s wonderful to hear that withdrawals are validated quickly for you and that the wide variety of games and promotions keeps the excitement going. We’re also thrilled that you’re enjoying the progressive jackpot slots – those life-changing wins are what make them so thrilling. Your comments about the design, atmosphere, and overall vibe really made our day. Creating a fun, engaging environment with top pokies, slots, live casino options, and rewarding bonuses is exactly what we aim for. We're grateful for your loyalty and incredibly happy to know this has been one of the best real money online casino experiences you’ve come across. Your recommendation truly motivates us to keep improving and offering even more value to our players. If you ever need anything, have questions, or want to share suggestions, our support team is always available 24/7 via live chat or email - [email protected]. Best regards, Spinrice Team

Spinrise Casino vor 2 Monaten

Destro83

10/10

Spin Rise Casino is like a little adventure full of excitement and sparkle. From the moment I signed up, I felt welcomed with bright colors, smooth navigation, and a fun design that instantly puts you in a good mood. The platform feels cheerful but also professional, which is a lovely balance for players like me who enjoy both the atmosphere and the reliability of a casino.

What I really adore about Spin Rise is the variety of games. It feels like a treasure chest waiting to be opened — slots, table games, and live dealers, all working perfectly. The slots especially are so vibrant and creative, they make the whole experience feel playful and fresh every time.

The bonuses are generous without being overwhelming, and the promotions keep the fun going. I also found the payment options simple and fast, which is always reassuring. Plus, the support team is kind, quick, and always ready to help, making the entire environment feel even more friendly.

Spin Rise Casino has this charming mix of joy, safety, and entertainment. It’s a place where I not only play but also enjoy the experience itself. Definitely one of my favorite cozy online casinos!

Dear Player, Thank you so much for sharing such a warm and beautifully written review. We're absolutely delighted to hear that your experience has felt like a joyful little adventure from the moment you signed up. Creating a cheerful, smooth, and professional environment is something we put a lot of heart into, so it’s wonderful to know it resonated with you. We're thrilled that the variety of games has brought you so much enjoyment. From vibrant pokies and creative slots to table games and live dealers, we aim to make every session feel fresh, engaging, and full of excitement. It’s great to hear that everything has been running perfectly for you. We’re also glad that you found the bonuses generous, the promotions fun, and the payment options quick and easy. And it truly means a lot to hear your kind words about our support team - providing friendly, fast, and helpful assistance is one of our top priorities. Your description of the platform as a charming mix of joy, safety, and entertainment is incredibly encouraging for us. Knowing that you not only play but also genuinely enjoy the atmosphere makes all our efforts worthwhile. If you ever have questions, suggestions, or need assistance, our support team is always available 24/7 via live chat or email - [email protected]. Best regards, Spinrice Team

Spinrise Casino vor 2 Monaten

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