Spinrise Casino

Spinrise oeffnet Account nach Selbstausschuss

Hallo,

ich möchte gerne eine Beschwerde, gegen das Spinrise Casino einreichen.

Ich hatte einen ordnungsgemäßen Selbstausschuss beantragt. In diesem habe ich auch meine Spielsucht angesprochen und um einen unbefristeten Selbstausschuss gebeten.
Natürlich hat das Casino versucht, mich zu überreden, ich habe meinen Selbstausschuss jedoch in einer Antwort bestätigt. Das Konto war daraufhin dann geschlossen.

Vor kurzem erhielt ich vom Casino eine Mail, in der mir Freispiele angeboten wurden, wenn ich den Casino Account wiederereöffnen würde. Als süchtiger Spieler, war es mir in diesem Moment nicht möglich rational zu denken, also bin ich auf das Angebot eingegangen.

Ich verlor innerhalb kürzester Zeit wieder mehrer Hundert Euro.

Das Konto eines Spielers der sich ordnungsgemäß vom Casino aufgrund von Spielsucht ausgeschlossen hat, sollte nicht wiederereöffnet werden.
Daher fordere von Sprinrise einen unbefristeten Selbstausschuss aufgrund von Spielsucht und einen sofortigen Stop der Werbemails an mich. Ebenso fordere ich meine getätigten Einzahlungen nach dem Selbstausschuss zurück.

Sämtliche Beweise über mein Selbstausschussantrag und die Lockangebote des Casinos liegen mir in Form von Screenshots und auch in Form von Emails vor. Ebenso habe ich einen Nachweis über meine Transaktionshistorie.

Vielen Dank für das Durchlesen und die Hilfe

Ignores my wishes to self exclude

€206.63

I have tried to self exclude myself from spinrise since 16 of June. I explained that I have a gambling problem, but still they don’t take it seriously. The reply on my requests is always that I can set a deposit limit, and when I answer that I want to self exclude, it gets quiet. As I have a gambling problem, I continue to gamble. I think I sent request for self exclusion 6-8 times, but no answer. I have a huge net loss, and I think casinos that don’t take responsible gambling seriously should have a loss of license. After my latest request of self exclusion, I got an answer after approx 2 weeks. This time I didn’t gamble at all. The answer from spinrise was this: My friend,what’s going on? Come on, we’ve already talked about the options, and now—look! It’s the magical season! 🎄
The Advent Calendar starts tomorrow, which means a new, awesome bonus every single day!

All I want for Christmas is to self exclude myself from spinrise casino for ever, and hopefully get some of my losses back, from the date I requested self exclusion.

Ungelöst

Ignoring my request to set a deposit limit

Hello again. About a month ago I filed a complaint because Spinrise casino refused to exclude me from the casino. The complaint got rejected due to insufficient proof. I do not understand why since I attached several screenshots of emails.

Since then I have made several attempts to get them to close my account, with no luck. Recently, I have asked them to set a deposit limit (see the attached emails), but I still get the same answers from support. They offer me bonuses and present arguments as to why a deposit limit is not a solution, instead of just honoring my request.

I see there are two other complaints about self exclusion that have been resolved, so I am hoping this complaint will make the casino respect my request for deposit limit. I just want to play responsibly; something that is impossible with how the spinrise casino support handles my requests.

Self exclusion not implemented

I have requested several times to be excluded in this site They cajoled me to accept bonuses or set limits but when I requested a 100 euro per month limit they tried to dissuade me. I then asked again to be excluded for 1 year and have heard nothing back and the account remains accessible to me
I followed their instructions for exclusion going through their support via email as they don’t offer a means to set limits or exclude to punters to self select.

They will not self exclude me for a month now

After asking regularly for over a month, spinrise has still not self excluded me. I have made it very clear that I have a gambling problem and need to be self excluded. Attached emails only show the past weeks but multiple emails with no response or action.

It has been over a month and I have begged them for self exclusion. Dozens of emails to all their support/vip emails. I have reached out to their live chat on numerous occasions.

Permanent account Closure

Hi I submitted a complaint against this casino for making it impossible to close my account permanently due to a gambling addiction to which they basically refused to do and the did but only closed it for roughly 2 weeks and opened it again and I of course lost a bunch of money because I've closed all my other accounts and have a gambling addiction. I need this account permanently closed and they just won't do it because they know ill spend money I even got to the point of asking them to set a 50 dollar monthly limit just to avoid the back and forth because it is causing me so much stress and anxiety and they won't even do that for me they just keep giving me the run around telling me my VIP manager is not available and is the only one that can set the limit or close my account. This is disgusting behavior and I've never had to deal with this with any other casino. Please help me to get them to close my account. My email account name is < email removed >

Refused to exclude me for 4 months after multiple requests

$2313

Over the past 4 months, I have requested an exclusion from Spinrise multiple times, clearly stating that I have a gambling problem.

i have been ignored and bribed with bonuses and encouraged to deposit and play more.

Today, they told me that further communication and co-operation are impossible, and my account is closed due to my gambling addiction.

I request a refund of my deposits as I have clearly stated that to them for months

Ungelöst

€60000

Constantly delaying account closure request

Spinrise casino is delaying/ignoring my request to close my account permanately. I feel like I am playing too much at the moment and want close my account. On their website RG tools section it says that a player can close the account via live chat or email. When you go on live chat they ask you to email the request. I requested over days ago writinf in an email ”I am playing too much and want to close my account” and still no acrion has been taken and I have been able to deposit freely. I want the account closed and deposits refunded from this period. The only reply I got was 3 days ago ”your account manager will get back to you”
How can it be that I can not close account? It has been 5 days and 4 hours since my request

Ungelöst

Refusing to close my account

I have emailed numerous times to ger my account permanently closed, only to be met with bot/ai responses. I've asked at least 8 times now and they still haven't closed my account. Not really sure what to do from here apart from lay a complaint, as I've tried asking them multiple different ways.

I have had the below response as least twice when requesting my account to be closed.

I completely understand where you're coming from, and I truly respect your decision. Gambling should always be a fun and enjoyable experience, and if you feel like you need a break, that's completely valid.

Just know that we'd really love to have you with us, especially with exciting promotions and events coming up. Maybe taking a step back and playing at your own pace could help? No pressure at all — just know that we value you, and whenever you decide to play again, we'll be here. Let me know how you'd like to proceed!

Beschwerde-Statistik

Gelöst 8

Durchschn. Betrag $ 6,521

Durchschn. Dauer 11 Tage

Durchschn. Antwortzeit 2 Tage

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Spielerbewertung

9.1/10 ● 81 Bewertungen

Top-Bewertungen unserer Spieler

Zouttuu

vor 5 Monaten

10/10

The best casino ever!! They’ve got fast cashback and quick withdrawals, plus awesome bonuses that keep things interesting. Thank you, Spinrise, for making my life better, keeping me entertained, and showing me just how much fun a casino site can be!

Dear Player, Thank you so much for sharing your wonderful review. We're truly delighted to hear that you’re enjoying the fast cashback, quick withdrawals, and the exciting bonuses that keep your experience engaging. Providing smooth payouts, rewarding promotions, and a fun, reliable environment is exactly what we aim for. It means a lot to know that the platform keeps you entertained and has brought so much enjoyment to your gaming experience. Offering top pokies, slots, live casino options, and a user-friendly interface is all part of delivering the best real money online casino experience possible. Your kind words genuinely motivate us to continue improving and bringing even more value to our players. If you ever need assistance or have suggestions, our support team is available 24/7 via live chat or email - [email protected]. Best regards, Spinrice Team

Spinrise Casino vor 2 Monaten

kimpit3

vor 5 Monaten

10/10

You really can’t go wrong with Spinrise and their fast withdrawals - it’s such a relief! The VIP status is awesome too; you genuinely feel noticed and appreciated. There are tons of games to choose from, and I’d recommend this site to everyone!

Dear Player, Thank you so much for sharing your amazing review. We're delighted to hear that the fast withdrawals have made such a positive impact on your experience – providing quick and reliable payouts is something we truly prioritize. It’s also great to know that you’re enjoying the VIP status and feeling genuinely appreciated. Creating a rewarding environment for our loyal players is very important to us. We’re thrilled that the wide selection of games has given you plenty to choose from, whether you enjoy pokies, slots, or live casino options. Your recommendation means a lot and motivates us to keep delivering one of the best real money online casino experiences possible. If you ever need assistance or have suggestions, our support team is available 24/7 via live chat or email - [email protected]. Best regards, Spinrice Team

Spinrise Casino vor 2 Monaten

iresucijutro11

10/10

Sie haben tolle Boni, mit denen das Spielen richtig Spaß macht, und ihr Support-Team ist sehr reaktionsschnell – ich habe mit ihnen immer nur gute Erfahrungen gemacht. Außerdem habe ich meine Auszahlung innerhalb von 2 Stunden erhalten – einfach unglaublich!

arthurduncan

10/10

A great casino with lots of game options and very fast support. They have one of the largest game providers with all kinds of games you can ask for.

Dear Arthur, Thank you so much for sharing your positive review. We’re thrilled to hear that you’re enjoying the wide range of game options available. Offering titles from many of the largest and most popular game providers – from pokies and slots to live casino experiences – is something we take great pride in. We're glad this variety has stood out to you. It’s also wonderful to know that our support team has been fast and helpful whenever you needed assistance. Providing quick, reliable service is a key part of ensuring the best real money online casino experience for all players. Your kind words motivate us to keep improving and delivering even more exciting features, bonuses, and smooth gameplay. If you ever need anything or have suggestions, our support team is always available via live chat or email - [email protected]. Best regards, Spinrice Team

Spinrise Casino vor 2 Monaten

BLACKSTONE.S

10/10

I love Spinrise online casino - they offer a great selection of slot games that keep things exciting. The payouts are quick and easy, and the daily bonuses are fun to claim. Plus, they’ve got 24/7 customer support, which is always a big win for me!

Dear Player, Thank you so much for sharing your wonderful review. We're delighted to hear that you’re enjoying the exciting selection of slot games and that the quick, easy payouts have been a highlight for you. It’s also great to know that you’re having fun with the daily bonuses – we work hard to keep those rewarding and engaging. We’re equally pleased that our 24/7 customer support has been a big win for you. Providing dependable, round-the-clock assistance is a core part of ensuring a smooth and enjoyable real money online casino experience for every player. Your feedback truly motivates us to continue improving and offering top-quality pokies, slots, live casino options, and promotions. If you ever need anything or have suggestions, our support team is always here via live chat or email - [email protected]. Best regards, Spinrice Team

Spinrise Casino vor 2 Monaten

11Jessica1White

10/10

Spinrise is a great casino with tons of games, including plenty that other sites don’t even have in my region. Their live chat is always there to help and they reply quickly every time. It’s just an all-around fun casino! I’ve noticed there’s a bonus for everyone and lots to pick from plus some of the missions they have are really fun too..

Dear Jessica, Thank you so much for sharing your amazing review. We're thrilled to hear that you're enjoying the huge variety of games available, especially those that aren’t commonly offered in your region. Providing a diverse selection of pokies, slots, and live casino options is something we continuously work to deliver. It’s also wonderful to know that our live chat team has been quick, reliable, and consistently helpful. We’re glad you’re enjoying the wide range of bonuses as well as the fun missions – creating an engaging and rewarding experience for every player is one of our top priorities. Your kind words truly motivate us to keep improving and offering the best real money online casino environment possible. If you ever need assistance or have suggestions, our support team is available 24/7 via live chat or email - [email protected]. Best regards, Spinrice Team

Spinrise Casino vor 2 Monaten

prekeddettolle

10/10

Usually, I enjoy not online gaming, but this platform altered my perspective. Professional, sympathetic, and always dependable is the support crew. My first choice anytime I need a quick getaway is the entertaining and varied games available.

Dear Player, Thank you so much for sharing your wonderful review. We're delighted to hear that the platform has positively changed your perspective on online gaming. It’s especially great to know that our support team has been professional, sympathetic, and dependable whenever you needed assistance – providing reliable help is something we truly prioritize. We're also thrilled that the variety of entertaining games has become your go-to choice for a quick and enjoyable escape. Offering a strong selection of pokies, slots, live casino options, and smooth gameplay is at the heart of what we aim to deliver. Your kind words motivate us to continue improving and providing the best real money online casino experience possible. If you ever need further assistance or have suggestions, our support team is available 24/7 via live chat or email - [email protected]. Best regards, Spinrice Team

Spinrise Casino vor 2 Monaten

frostylilly

5/10

Tournaments, bonuses, missions - well gamified. Generous welcome bonuses. Modern site layout. A large number of providers and integration of their promotional events.

Convoluted bonus rules (my welcome bonus was not credited in full, and when I reached out, they said since I had begun wagering, they could not credit the remainder - no other operator I’ve come across would ever stipulate that.). Mission tag obscures balance on many providers. Mission rewards are not credited. I do not think I would deposit here again. Maybe for cash play, but there are more desirable venues that are fairer to players.

Dear Player, Thank you for taking the time to share your experience. We sincerely apologize for not meeting your expectations. Our team is already working on refining the bonus rules and improving the mission features to ensure that such issues do not occur again. Your feedback about the site layout and gamification is also very valuable, and we are committed to making your overall gaming experience more enjoyable. If you require further assistance or would like to discuss your experience in more detail, please contact us at [email protected]. We would greatly appreciate the opportunity to follow up with you once this matter is fully resolved. Best regards, Spinrise Team

Spinrise Casino vor 4 Monaten

Bedard

9/10

Very good online casino, with lots of games for all tastes, with the best payment methods, I really like it! The promotions are here ,And 24/7 support in case of any problems.

Dear Player, Thank you so much for sharing your positive review. We're delighted to hear that you’re enjoying the wide variety of games available for every taste, along with the convenient payment methods. It’s great to know that the promotions are meeting your expectations and that our 24/7 support team has been there for you whenever needed. Your feedback truly motivates us to keep improving and delivering one of the best real money online casino experiences, with exciting pokies, slots, live casino options, and rewarding bonuses. If you ever have any questions or suggestions, our support team is always available via live chat or email - [email protected]. Best regards, Spinrice Team

Spinrise Casino vor 2 Monaten

Zizano