Snatch Casino

€450

Major Withdrawal Issues

Hi there,

Yet again I find myself unable to withdraw my funds from Snatch casino. I have had this issue in the past which resulted in me trying card, Mifinity and bank withdrawals all of which failed multiple times and resulted in their team converting my GPB balance into crypto currency to allow me to withdraw as bitcoin to my crypto wallet.

I have asked the team at snatch multiple times to convert balance again to allow my withdrawal to progress but they are not responding to my request. I just get the generic email, ' we are looking into this'

Please advise how I can get my funds.

Thank you

< first name removed >

£1400

Major Withdrawal Issues

I've recently tried to withdraw from Snatch casino to find my withdrawals fail or be rejected each time.

I've tried every way possible from card, bank and wallet, all of which are being cancelled each time.

I keep getting the same excuses over and over.

I require 300 pounds to withdraw. I've tried withdrawing 3 x 100 and still no use.

I'm KYC registered, so I don't see what the issue is here and would like a fast recovery and fix.

Identity verification is not completed even after two weeks

£300

When I applied for a withdrawal of $660, I was asked to submit identification, so I emailed them photos of the front and back of my driver's license and a selfie. Two weeks have passed, but I still haven't received a confirmation email. I inquired via chat, and they said they would contact the relevant department to handle the matter. However, I haven't heard back. I also emailed the KYC department, but they replied that it would take some time.

KYC verification delayed for over six weeks withdrawal blocked

$660

I submitted my KYC documents (driver’s licence front/back and selfie with ID in front of the Snatch Casino website) on 26 August 2025.

On 2 October, at the casino’s request, I re-submitted a new, high-quality selfie with my ID and their website visible. I have received no reply since then. My withdrawal request remains on hold pending KYC.

I have followed every instruction, yet the casino has not provided any confirmation or timeframe for verification completion. This delay now exceeds six weeks and is preventing me from accessing my funds.

I kindly request that the AskGamblers Complaints Team assist in obtaining a clear update and completion of my KYC verification so my withdrawal can proceed.

Slowest kyc in the history of online casino

$4032.5

Ive tried to withdraw the "massive" 100euro for over 8 months while fighting with their average email response time of a month.

1. They block withdrawal for 2 months "to verify bets?"
2. I withdraw when im already verified before they update site, they block withdrawal
3. I ask why and no email till weeks later
4. They ask for documents, not all but one document each mail which was maybe the slowest response time ive ever experienced
5. Once they got all documents (many many months later) they want a translation of the bank statement? LOL
6. After all that still no response after 8 months

I dont care about the 100 euro i just wanted to see how long they would refuse to pay but maaaan. Anyone reading this, do not play here.

Issues with Snatch Casino

€100

Hello dear askgamblers team,

I am writing to you in regards to a recent gambling experience with snatch casino. I've been playing with them for over a year now and got KYC verified back in march last year. Had a few cash outs from them with no problems.

3 weeks ago I got a win and wanted to cash out. It was denied and an additional request for KYC verification was put in place. I have provided all the information to the relevant team and have been told to hold until they resolve the issue. I was waiting patiently but it's been a week now and still no resolution from either the support or the kyc team. Today I tried to log into the account and found that I have been locked out. I will attach a copy of all the email correspondence as well as the winning balance to this email. I will also attach a copy of the link that leads to the biggest win in the balance.

(< external link removed > link to the win, won with no active bonuses)

Could I get some advice on how to proceed in this situation and if possible if could you guys try to talk to them about the situation itself?

Thank you so much for your service,

Warm regards,

< first name removed >

P.S. I seem to have issues with uploading documents/pictures, so if I could email them instead it would be a bliss.

KYC verification impossible

€7000

I found this casino and thought it looked great, so made a few deposits over a couple of days. I eventually had a decent win and attempted to withdraw $1,000 on 5/09.

The withdrawal was cancelled and locked and I received an email requesting KYC documents. I immediately replied with the documents attached.

I then received an identical KYC request from another email address. This was odd, but I attached the documents again.

Since then I've attempted to contact them via those addresses as well as support and have just received the same response. It's been two weeks and I gave up hope and played with the full balance.

I just don't want others to get stung because online reviews show that many others have had the same experience. I'm also concerned considering they have my identification.

Thanks.

Abgelehnt

$1000

Withdrawal pending as per usual never pays on time if you win

I'm deeply frustrated with Snatch Casino's consistently poor performance compared to other platforms I've played on. When I win a small amount, withdrawals under $20 are processed instantly. However, if I manage even a modest profit, they drag out the withdrawal process as long as possible, throwing endless excuses to keep the funds in my account. It feels like they’re hoping I’ll slip up and use the money to play again. Right now, I’m stuck waiting 48 hours for a withdrawal, but I fully expect more delays with vague justifications. I absolutely do not recommend Snatch Casino, as they show complete disregard for their players.

Abgelehnt

$141.6

Beschwerde-Statistik

Gelöst 43

Durchschn. Betrag $ 2,968

Durchschn. Dauer 13 Tage

Durchschn. Antwortzeit 2 Tage

Teilen Sie Ihre Erfahrung mit diesem Casino

Teilen Sie Ihre Meinung mit anderen Spielern. Seien Sie der Erste, der diesen Bonus bewertet!

Spielerbewertung

8.9/10 ● 323 Bewertungen

Top-Bewertungen unserer Spieler

Wilarah

10/10

Great variety of games and providers. The casino offers a good number of generous bonuses. Many of them are communicated via email almost daily!!!!!

Dear Wilarah, Your feedback about our selection means a lot. Our online casino works with trusted and verified studios to provide secure and fair experiences. Professional oversight ensures each addition meets our standards. Whether you prefer classic slots or live tables, support is available to assist with any service needs. Best regards, Snatch Team.

Snatch Casino vor 4 Tagen

Funky86

10/10

Gutes Casino. Gut aufgebaute Webseite. Die Auszahlung passiert echt schnell. Kann ich nur weiter empfehlen, super onlinecasino. Macht echt Spaß dort Geld zu gewinnen. Es gibt viele Einzahlungsmöglichkeiten.

Nanas2727

10/10

They have a good bonus. Cash back could be better. I would like more no-deposit bonuses, but these are fine. I have been a customer for quite some time, and I make several deposits and play a lot on this site. With each deposit, they always offer a good bonus. Oh, with cash or with free play.

Momo42

10/10

Very good casino to recommend, it has all the games, it is reliable, a lot of bonuses with recommended deposits, often special offers on this casino, it was recommended to me.

Dear Momo42, Thank you for highlighting our promotional offers. Our online bonuses are built around fairness and secure processes. Verified guidelines help maintain transparency. A professional team oversees each campaign from launch to completion. If you have questions about quick withdrawal eligibility or VIP service perks, our support team is ready to help. Best regards, Snatch Team.

Snatch Casino vor 4 Tagen

SanekXXX777x

10/10

With the casino, I registered with the link. Deposits to this casino were made exclusively with cryptocurrency, and they reach in minutes 5. An interesting feature is that you can change cryptocurrency right inside the casino; the exchange takes place instantly. It is convenient when you have some funds in one cryptocurrency and have already made a new deposit in another. Withdrawals in cryptocurrency come quickly. The choice of slots and providers is wide; I had enough of everything. According to my observations, the slots play very well after breaks between gaming sessions, although if you play every day, there is no significant RTP twist. The design is pleasant, the eyes are not strained, and there are funny crocodile mascots that offer a quick game of who can score more penalties. As far as I know, verification is mandatory at this casino, and I have gone through it.

However, there is a complaint about the unstructured menu, which is divided into two parts. It was difficult to find the rollover section, where the progress of wagering bonuses is displayed.

Kostjan

5/10

Hello! I registered in 2023. There are so many great and unique features that I've only seen here. Snatch had been on my radar for a while, so when I was ready, I used the welcome bonus and deposited the full amount.

I don't have much bad to say about Snatch. I would try to improve the withdrawal process so that funds are returned to your account a little faster, and reward smaller players with bonuses more often. Overall, I like the games and the staff.

brendanava

10/10

Snatch is a good casino, reliable and with several options of providers and games, easy deposit and withdrawal, I recommend it. You can place your bets with confidence.

I could just have more bonuses without the need for a deposit. That you can bet the money earned on the bonus itself, but the support is very good and efficient.

Mach1