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SlotsPalace Casino

Unsere Bewertung CasinoRank
5/10
CasinoRank
Spielerbewertung 7 Bewertungen
3.4/10
7 Bewertungen
Beschwerdebeantwortung 20 Beschwerden
2 Tage durchschn. 20 Beschwerden

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Redaktionelle Einschätzung

SlotsPalace Casino’s farbenfrohe Gestaltung sorgt für eine einladende Atmosphäre, während die Navigation durch die klar strukturierte Benutzeroberfläche sehr angenehm ist. Bereits beim Betreten der Webseite wird die bevorzugte Sprache angeboten. Der Live Chat ist jederzeit verfügbar und unterstützt eine schnelle Hilfe bei Fragen oder Anliegen. Das Angebot an Spielen und Funktionen ist beeindruckend umfangreich und zugleich übersichtlich dargestellt.

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Was uns gefällt
  • Sehr viele Sprachen werden unterstützt
  • Mehrsprachiger Live Chat rund um die Uhr erreichbar
  • Riesiges Angebot an Online Spielautomaten
Was uns nicht gefällt
  • Auszahlungen an Wochenenden sind nicht möglich
Offenlegung von Partnern

Unser Inhalt enthält Affiliate-Links und wir können eine Provision für Betreiberregistrierungen und Einzahlungen erhalten, die über diese Links getätigt werden. Wir empfehlen nur lizenzierte Betreiber und würden keine Marke unterstützen, die nicht von unseren Experten überprüft wurde. Zuerst die Wahrheit erfahren. Dann spielen.

SlotsPalace Casino Details

Hier finden Sie alle Details zu diesem Casino.

  • Allgemein
  • Zahlungen
  • Spiele
  • Verantwortungsvolles Spielen
  • Kundensupport
Webseite
https://slotspalace.com/de
Gründungsjahr
2020
Lizenzen
Anjouan
Unternehmen
NovaForge Ltd
Partnerprogramm
Mio Media Affiliates
Sprachen
Englisch, Italienisch, Deutsch, Polnisch, Norwegisch, Ungarisch, Französisch, Portugiesisch, Japanisch, Spanisch, Tschechisch, Kroatisch, Slowenisch, Slovakisch, Finnisch, Arabisch
Typ
Instant Play, Krypto Casino, Live Casino, Mobile, Sport

Allgemeine Informationen über SlotsPalace Casino

SlotsPalace ist ein Online Casino, das im Jahr 2020 gegründet wurde und operiert unter einer Lizenz aus Anjouan. Betreiber ist die Stellar Ltd.

Die Webseite von SlotsPalace Casino lässt sich in mehr als zehn verschiedenen Sprachen aufrufen, sodass Sie jederzeit in Ihrer bevorzugten Sprache spielen können. Auch das mobile Casino ist integriert, sodass Sie unabhängig von Ihrem Gerät Zugriff direkt über den Browser auf alle Spiele haben, ohne eine zusätzliche App installieren zu müssen. 

Weitere Details zum bunten Stil des Casinos und allen Funktionen finden Sie in unserem ausführlichen Online Casino Test.

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Beschwerden

Lesen Sie die Beschwerden, die andere Spieler für SlotsPalace Casino hinterlassen haben.

Alle Beschwerden anzeigen
Beschwerde einreichen
SlotsPalace Casino - Withdrawal delay beyond expected timeframe

Hello,

I am writing to formally submit a complaint regarding my withdrawal request.

My withdrawal was requested 6 days ago and is now well beyond the expected payout timeframe stated by your casino. Despite multiple contacts with live support, I have only received automated responses and no clear confirmation from the finance team.

Details:

• Account email/username: <email address removed> / Violi

• Withdrawal request date: 25.01.2026

• Withdrawal method: Crypto

• Amount: 350€

I have been informed that there is no issue with my account and that my funds are safe, however no exact payout date has been provided. This lack of transparency is unacceptable.

My desired outcome is:

• Immediate confirmation that the withdrawal has been approved

• A clear and exact payout date

If this matter is not resolved promptly, I will escalate this complaint to the relevant licensing authority and public review platforms.

I expect your response as soon as possible.

cart-pointer
92h left
€350
SlotsPalace Casino - Delay paychecks

A need your help because I have problem with Slots Palace casino. This casino has been trying to make a withdrawal since October 20. I speak to the live chat and email support and what they always tell me is that they are having problems in the financial department and I am getting upset because sometimes the live chat does not work and I do not know what else to do for the casino to speed up the payment. Help me resolve this problem.

staus Gelöst
zł2000
SlotsPalace Casino - Didn't get my money
Hi, I made two withdraws on slot palace casino. Both of the withdraws are for 8000CZK and 8000CZK. I made it more then three days ago. They advertise on their website it can take up to 3 days. When I try to contact them only Chatbot with generic answers are answering and nothing is happening. I feel like this casino is a scam. Can you help me with this problem ? Thanks a lot. Best regards Christopher
staus Gelöst
Kč1600
SlotsPalace Casino - Problem with second verification
The casino paid me three withdrawals without any problems after verifying my FunID. When I attempted a subsequent withdrawal, they requested further verification. They accepted all the documents I sent. However, they also required a history of deposits and withdrawals using Apple Pay. My bank cannot generate a statement for this particular method, so I sent them a statement with all transactions with the card used for Apple Pay from the period they specified. They rejected the document and replied, "In reference to the submitted response, the Verification Department requires this specific document – ​​a list of transactions for the period April 2024 - April 2025 for Apple Pay top-up methods *xxxx (incoming + outgoing in one file) – all transactions visible." The transactions they request are listed there under the name "PURCHASE USING THE REVOLUT CARD**xxxx* /"
staus Gelöst
€1170
SlotsPalace Casino - Cash withdrawal
This casino has been trying to make a withdrawal since July 16th. I speak to the live chat and email support and what they always tell me is that they are having problems in the financial department and I am getting upset because sometimes the live chat does not work and I do not know what else to do for the casino to speed up the payment.
staus Gelöst
€120
SlotsPalace Casino - I would like to ask you for help.
Hi,

I tried to withdraw 400 euros, on the casino website they say that withdrawals are processed within 3 days, but it's already running, actually it's been 5 days now and nothing is happening. Unfortunately, the help in the chat, always answers the same thing over and over again, because it's probably a bot and the whole thing seems very suspicious to me and I'm afraid it's a scam. I would like to ask you for help. I'm sending a photo of the withdrawal in the attachment. Thank you very much!
staus Gelöst
€400
SlotsPalace Casino - Deposit money taken from my card not getting to my balance

Of course. Here’s a professionally worded yet firm complaint you can use. It maintains a serious, forward-looking, yet calm tone, encouraging the recipient to resolve the matter swiftly:

---

Subject: Formal Complaint Regarding Missing Deposit Funds

Dear [Casino Support Team / Name if known],

I am writing to formally raise a complaint regarding a significant issue with your platform’s handling of my recent deposit.

On [insert date], I made a deposit via my bank card, which was successfully charged — the funds were immediately deducted from my account. However, these funds were not added to my casino balance. I promptly contacted your support team, who advised me to wait three days, stating that the money would either reflect in my casino account or be automatically refunded to my payment provider.

Three days later, after seeing no change, I reached out again. At that point, your team informed me that the transaction had now been processed, and assured me I would see the funds in my balance within a maximum of two hours. Regrettably, that time frame has passed, and I still have not received the funds in my casino balance, nor has there been a refund to my card. Now when i ask the again the loop continues and they say i have to wait again 3-5 days for them to get returned.

This situation is unacceptable. It not only undermines trust in your platform, but also places an undue burden on me as the customer to chase what is rightfully mine. I request that you immediately:

1. Investigate this matter thoroughly and provide a clear explanation for the delay.

2. Ensure that the funds are either credited to my casino balance without further delay or fully refunded to my original payment method.

3. Offer appropriate compensation for the inconvenience and time lost due to this issue.

Thank you for your prompt attention. I look forward to your swift resolution of this matter.

Kind regards,

PRIAN123

staus Abgelehnt
€10
SlotsPalace Casino - Ignored exclusion request
Dear AskGamblers Team,

I’m submitting this complaint against Slots Palace Casino for repeatedly ignoring my self-exclusion request despite multiple confirmations, and for failing to respond to my formal complaint requesting a refund of $345 CAD deposited during the exclusion period.

Summary of the Problem:
March 1, 2025: I requested self-exclusion. Slots Palace responded within 30 minutes asking me to confirm, which I did the same day. According to their responsible gambling policy, the exclusion should have been processed within 24 hours. It was not.
March 5, 14, and 20: I followed up multiple times, explicitly saying I wanted to be excluded and that I was spending too much money. I asked them not to request confirmation again and to simply proceed. No response.
March 21: They replied stating they didn’t have a native speaker (despite me writing in English) and asked the reason again. I replied honestly (“spending too much money”) and reconfirmed once more.
March 26: No action was taken.
April 23: Instead of excluding me, they offered a bonus. As someone with gambling addiction, I accepted the bonus but again reiterated that I wanted to be excluded.
April 26: I sent a formal complaint asking for my account to be closed and for a refund of the $345 CAD I deposited after March 1. I gave 24 hours to respond.
April 30 to June 10: I followed up several times but received no response addressing my complaint or refund request.
May 5: I explicitly stated again: “Yes, proceed please.”
Eventually: My account was finally closed—but they never replied to my formal complaint or addressed my refund request.

I Am Requesting:
A refund of $345 CAD – the amount deposited after my March 1 exclusion request and confirmation.

I’ve attached email records and screenshots showing my repeated confirmations and follow-ups. I believe this situation deserves serious attention, and I hope AskGamblers can help ensure accountability and a fair outcome.

Sincerely,
Kellie
staus Gelöst
€345
SlotsPalace Casino - Payment late 20 days
I made a withdrawal request on April 1, 2025 and after 23 days I am still waiting for the request to be approved. My account is fully verified and I have already made more deposits/withdrawals at the casino.
The response in the support chat is always the same and nothing is ever resolved. I have also sent a complaint to the casino's email address and have not received a response. I don't know what is going on but I think it is ridiculous to wait more than 20 days for 70 euros.
staus Gelöst
€70
SlotsPalace Casino - Slotspalace casino

I have been playing at this site for a long time and about one month ago I deposited 200€ and won, my balance was 1281€. The next day I went back to the site and every cent was taken away from my account, I have contacted them about 20 times and they never have an answer for my money, they have been telling me for over a month that they are still investigating it.

staus Gelöst
€1281

Beschwerde-Statistik

Gelöst 17
Durchschn. Betrag $ 586
Durchschn. Dauer 6 Tage
Durchschn. Antwortzeit 2 Tage

Teilen Sie Ihre Erfahrung mit diesem Casino

Teilen Sie Ihre Meinung mit anderen Spielern. Seien Sie der Erste, der diesen Bonus bewertet!
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Spielerbewertung
3.4/10 ● 7 Bewertungen

Top-Bewertungen unserer Spieler

Alexandra031102
10/10

This casino is fair in my opinion, it gives good bonuses and I have nothing negative to say about this casino, everything is good, everything works as it should. In my opinion they have a well-designed rewards program. It's just Good casino, I would definitely recommend it, try it out

I have nothing to write that is bad and everything is completely fine in this casino. There's really nothing I have to write that's wrong, so that's all.

hilfreich ()
Slotspalace_sucks
1/10

Avoid This Casino at All Costs

If you’re looking for a terrible casino experience, this is the place. Their so-called VIP service is a joke—Marcelle, the VIP manager, is lazy and completely unresponsive. Don’t expect any help or special treatment.

The bonuses are useless, full of ridiculous terms that make them impossible to actually benefit from. And good luck trying to withdraw your winnings—the process takes forever, with constant delays and excuses.

On top of that, there are no responsible gambling controls in place, making it a dangerous environment for players. Overall, this is the worst casino I’ve ever dealt with. Stay far away!

hilfreich ()
Ajaxon13
1/10

Games are ok but that is about it. This casino has too many negatives that overshadow anything that might be even the slightest bit positive. I wouldn’t recommend it.

I’ve been waiting 8 days for a withdrawal and I’m worried they are a scam. I can’t reach an actual human to look into what is going on. Their chat bots give different excuses.

hilfreich ()
KarolKot
1/10

Nice layout, decent games selection, easy navigation, colorful theme, plenty of payment methods to choose from. In theory there's not much to dislike about Slots Palace Casino.

This casino has been operating without a valid licence since mid-2023. It formerly belonged to Rabidi N.V., the information on Askgamblers is invalid. When asked about the legal details, the client service avoids answering questions about the licence and owner's name and in my case they simply stopped responding to my questions, LOL. All in all, looks like a typical scam casino for naive, inexperienced players that should be blacklisted in a respected casino database like this one. Depositing any funds here is extremely risky, avoid it!

hilfreich ()
slange123
1/10

One of the worst casino/bookmakers. Live-chat completely useless. Can not provide any help. Only copy-paste answers. And if the customer is right, they totally ignore you and all of a sudden you get thrown out of chat. Withdrawal process is a J O K E. Make yourself a big favor - DO NOT PLAY HERE.

hilfreich ()
excessior
4/10

Great webdesign and layout. Withdrawal is fast when it finally is being processed. Many good games available.
Fast deposits, many deposit methods...

They don't give any help when you ask for gambling limits, they dont give any adivce for how you can keep your winnings when you ask for it. The withdraw limit is 500€ a day, so if you win much. Do not believe you get any help to keep your winnings.

hilfreich ()
kikqor2028
6/10

I'm new to this casino, but I like that there is a cool design and easy registration.
I found here a lot of tournaments, promotions and other challenges.
I think this casino is very cool, but I found a few minuses.

About cons that I was find:
I was very disappointed with the very long withdrawal time and the small withdrawal amount per day. I don't know why I can't withdraw the entire amount at once :(

hilfreich ()

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