QueenVegas Casino

QueenVegas Casino - Delayed pending withdrawal

€400

I have a pending withdrawal with queenvegas casino for 170 pounds their site says it will be dealt with within a few hours and released to the card I paid with so I was happy with that. 12 hours went past nothing so I messaged live support and email support saying why is it still pending got a pointless response from both that were basically word for word the same message they can see I have a pending withdrawal and it will get looked into within a few hours. Surprise surprise it's been well over a day now and messaged both the supports again and got exactly the same message as I did yesterday which I have attached

QueenVegas Casino - Delayed verification and no reply

£170

I deposited £30 onto QueenVegas and won up to £600, when going to withdraw the amount they are asking for ID verification, this is nothing new so i had the details and pictures ready to go. Sent the Verification picture off and 48 hours later still no confimation that they have recieved the picture let alone a status on the verification process, tried the live chat and keep getting put with the bot even when asking to talk to an operator sent emails to the support and still no reply

QueenVegas Casino - Cannot withdraw the funds, and no one is not responding

£600

Hi there. I have been using Queenvegas for about 10 years with no issues. I recently had a reasonable win and I’d like to withdraw some of that balance. However, I can’t.

The withdrawal process is disabled, saying I need to provide identification/proof of address/funding etc. I have done all this including a written declaration saying I can afford to fund the games. I have received emails to say the documents have been verified and accepted, but I STILL cannot withdraw my funds.

There is no outstanding bonus on my account, and I cannot get them to respond to support emails, (7 so far), or live chat which is just a bot. I’m getting very frustrated and pissed off.

Any advice about what I can do is gratefully received!! Thanks

QueenVegas Casino - Deposit Amount not reflecting in main deposit section

£400

I signed up base on collective review and made 200£ deposit initially which was reflected instantly in Deposit section as real money but in 2&3 time when I made the deposit successfully then amount is not reflecting in main deposit section But same amount can be seen in deposit history. NOT sure how to get this issue resolves. There is no way to contacting to supporting team even no response from email.

Appreciate if any suggestions here.

QueenVegas Casino - Withdrawal Issue

£300

I got a 100% deposit bonus. So deposited £10 and received £10 bonus. I played with my real money funds first obviously. I played big bass bonanza megaways and managed to turn £10 realoney funds into £50. As per the bonus terms and conditions. If I didn't touch my bonus funds and want to withdraw I can. So I tried to withdraw and it came up with a message saying if I wish to withdraw, I need to contact support amd ask for the bonus to be cancelled.

So I went onto live chat on the 9th of July to request the bonus to be cancelled so I can withdraw. I have not had a reply. I have sent many more messages on live chat since and not had a single reply. I've even emailed them on [email protected] and still had no reply. And still my bonus hasn't been cancelled and is still active.

Please can this be sorted out? I would like to withdraw my £50 cash which is rightfully minep

QueenVegas Casino - Over a week later still no withdrawal

£50

Withdrawal CTK #765108
I have been waiting well over a week for my withdrawal checked on account saying processed but I have not received any email confirmation transaction identification code saying it’s processed and on it’s way from the payment department? Tried numerous times a lot emails phone calls messages but I get no response as if u ignore me I have checked all my inbox and spam and nothing has been sent to me by email this is not the way to treat your customers in this manner? My user On account Jamesnic1

QueenVegas Casino - Delaying payment and verification

£120

So I made a deposit of 150euros on Queen vegas casino at 14.2.2022 and managed to get lucky and got my balance up to 7000euros. Well I had been asked to provide documents before I could play with real money, so I had sent Queen vegas casino all the required documents (phone bill, picture of my id) and before I could make a withdrawal I was asked for a picture of my Credit card, which I provided.

The card is a combination card visa credit/debit with debit number on the rear of the card. So all the documents were approved and I proceeded to make a withdrawal of 5000euros (on 16.2.2022), which is this casinos limit for one withdrawal. Well, for some reason the withdrawal was cancelled.

Now when I try to make the withdrawal again, the casino is asking for a picture of the credit cards front side, which I have sent again, but I just get a reply by e-mail that I have sent the same document again, even when I sent a gif which clearly shows both sides of the card. I have asked Queen vegas multiple times on live chat and by e-mail what picture they are wanting of the card but haven't received any answer. I am getting really desperate to solve this issue since they don't seem to be replying on what I have to do to complete my verification and move on with the withdrawal of my funds.

QueenVegas Casino - Withdrawal delayed by QueenVegas

€7000

Hi guys

This casino, i won a good amount of money i withdrew 5k at first they asked for my verification documents which i provided, few days later i was verified and able to withdraw £5000 i heard nothing for days went on chat numerous days and times just got told it was processing constally no update nothing. Finally i got an email asking for just my bank details i sent my account number and sort code, i heard nothing back again i went back on chat they told me they needed my swift and iban which i provided on a new email and chat, for over a week i was on and off chat trying to get details or a update whats happening all they kept saying it was with the payment team and they would email once its processed its now been 9 days and they still giveing me the same speil this casino is a joke.

Thanks anton please see screen shots attached

QueenVegas Casino - No support in resolving €10 bonus issue

£5000

best ask gamblers support,

for several days now we are ignorred as you might say by the casino after contact for a deposit bonus that did not add to the account after the deposit. by mail we recieved the queenob1 deposit that would offer us a 100% bonus and 50 spins on pink elephant slot for a €10 euro deposit with the queenob1 code. we pressed claim bonus in the button in the mail offer and were redirected to a casino page thats again shows the offer and needed to press claim on that page to be redirected again to the casino home page where we signed up. we made the deposit and with it filled in the code for the bonus. and was accepted without any error. but after the deposit only the deposit was in the account without the bonus. immediatly we found the support button to mention this but then and every other time we tried chat is not availeble so we left multiple offline messages from within the casino when logged in. we did get some response but just to ask our personal data because somehow they were unable to find the account. what is realy a mistery to us because the mail they sent the reply to is the one used to sign up and we recieved the deposit confermation in. also we added all the personal data and even added screenshots from the account page. but still no help is offered but just a mention to the live chat that always seems to be unavaileble when we log in to our account. we did claim a free 5 spins offer also and immediatly after playing the spins we recieved a mail and to try again to get any help or contact we replied to that mail and still nothing in return or resolved. we added as much info as possible so we hope you will get any response to resolve the issue before we decide to colse our account at the casino and file a casino complain.

kevinh82nl

€10

Beschwerde-Statistik

Gelöst 29

Durchschn. Betrag $ 1,115

Durchschn. Dauer 5 Tage

Durchschn. Antwortzeit 2 Tage

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Spielerbewertung

5/10 ● 102 Bewertungen

Top-Bewertungen unserer Spieler

Ahmo6

6/10

This casino is powered by SkillOnNet software and this is a software that I don't have much experience with but I am always willing to give it a try.
Their page is really interesting since I rarely see someone using a black background, but it is really nicely incorporated. It has a downloadable version of casino to offer as well as instant play, since I mostly prefer instant play I chose it.

So as I was searching through their promotions I noticed their welcome bonus for the first deposit, 100% up to 1000$ so I decided I was gonna take it. After my sign up and my deposit plus my welcome bonus that doubled the amount I deposited I went straight to slots to check out what they had to offer.
I decided to go with the new game that I saw was recently released called Viking Vanguard. I played this game at a minimum bet per spin since I only wanted to see how much does this game offer. In the first 15 minutes I managed to gain almost 15$ thanks to the high payout symbols but then I decided to increase my bet size and from there on everything went downhill. I started losing my balance really fast so I decided to switch to the minimum bet per spin, which kept me going for a good hour but still i wasn't making any progress.
After another 30 minutes my balance reached zero.

Overall this is not a bad casino to play in it has a good website but still it lacks a lot to make it more desirable. Also it lacks mobile play which many casino have but even not regarding that the game selection is not so great at least according to me. But still it is worth giving it a shoot , 6/10.

hajnrih

10/10

Queen Vegas is the second casino that uses Skill On Net software that I joined.

After my first success in Paris Vegas I was hoping I could repeat it here. They also offer a 10 dollars no deposit bonus with the same wager. First I thought it was a sister casino with Paris Vegas. The main reason for this was because I couldn't make an account with my standard user name here.
I made an account with a different user name and asked live chat if I had another account here. They said that this was my only account which was a bit weird because I never had any problems using my standard user name when I register in a casino. Later on I had to use a different user name in every other casino that uses Skill on Net software. They are probably connected or something. That was weird but I didn't mind.
Live chat was fast and professional. All Skill On Net casinos have a very good live chat support. I contacted them in every casino and I can say that it’s top of the line.
Only Net Ent casinos have a good live chat like Skill on Net casinos.

I got my 10 dollars bonus and started playing Super Safari again. That was the only game I have played in this software. After a while my balance was down to 2.5 dollars. Things weren't looking good. I decided to change the game and saw a game called Medusa. She also had a minimum bet of 0.25 and I decided to try it. I was very surprised to see that it was the exact same game like Super Safari but with different symbols. Everything else was the same.
I got the exact same bonus with 3 wilds in the central reels like in Super safari and had a good payout of about 30 dollars. I continued to play and tried out a few more games like Irish Eyes 2 and made a descent balance of about 80 dollars. In the end I lost everything playing Medusa II which has a high minimum bet of 1.25 dollars but I was greedy to wager the bonus faster.

Overall I liked this casino and will make a deposit here to try the games because they have a good bonus offer with only 30 x bonus wager and no max cash out.

Th3 Runn3R

7/10

Queen Vegas is one of many SkillOnNet casinos who provide games from a various softwares like NextGen and WMS.
I became a member of this casino about six months ago and how did I found out about this casino? well it started with Jackpot Party casino who has changed their name to Slots Magic and they were offering 10 free to new members and 20 free to existing members.
I remember a few years ago I wanted to join Jackpot Party because they had great games that powered by WMS which I really like.
Unfortunately when I clicked the register button, a message popped up said that the country where I live in is not eligible to play.
When I saw that the most SkillOnNet casinos have WMS games I went searching for a SkillOnNet casino where I don't have an account yet and I found a few (queen vegas was one of them).

So I went to the website of queen vegas casino, they didn't have any no deposit bonuses so I start googling for a no deposit bonus and there it was, an affiliate link that offers 10 euro no deposit bonus.
I get the no deposit bonus instantly (after completing the personal info forms). Kronos was the first game I played at this casino and he was not very nice to me because I lost all my money within 15 minutes of playing it.

After losing the money I haven't played at this casino for a while and in the mean time they sent me a lot of emails with promotions such as 130% deposit bonus with 140 free spins (20 spins each day) but I kept ignoring it untill wednesday I decided to give this casino another try.

Made a deposit of 20 euro via Skrill and they boosted my balance with 26 euro.
46 euro play money is not bad so I thought. Believe it or not, again I lost all my money playing Red Flag Fleet. I managed to get a free spins bonus (5 free spins) but I won 240 credits worth of 2,40 euro.

Now I am at the 3 day of my free spins bonus and today I have played the video slot Lunaris and it gave me a winning of 20 euro and suprisingly the winning doesn't have any wagering requirements.

Now I am waiting for the next free spins day :)

Inaktiver Benutzer

vor 11 Jahren

5/10

Queen Vegas Casino

This Casino uses SkillOnNet software. When you get on their website you'll see good navigation for all the important info’s for new players. What could get your attention is the first deposit bonus offer 100 % up to 1000 euros. It is available in download and instant play mode.

There are two icons that I like the most and those are Daily Calendar Promotions and VIP Lounge. You can chose between slots, blackjack, video poker, card and table games, roulette and jackpot area.
I would recommend to any player who wants to try to play at this casino to visit their Daily Calendar Promotions if you are intending to deposit some money. For those who are not willing to make a deposit, you can sign up and get 10 euros to play. In order to receive this bonus you will need to download their software and register, and bonus should be automatically added to your account. You will be offered to choose between many languages before download starts, at least 30 different languages.

There are few 3D slots available too. It took a while before downloading was complete, but I understand, you can't get everything at once. I wanted to play 3D Moulin Rouge video slot. But it seems impossible to get in touch with their live chat agent.

Finally, after I found the live chat icon, pop up window opened in internet explorer and I was still wondering why ?
Secondly, after filling out the necessary fields and asked about bonus, some strange things opened in the chat window, like some promotions or whatever.
This was enough for me and I know there will be an email in my inbox soon but I won’t open it, even though I still wish to play at Moulin Rouge. I saw that even though they have many reviews at AG, they are a low rated casino for some reason.
Registration process already took too much of my time, Queen Vegas Casino looks really nice, I wish that lady offering 10 euro chip helped me a little bit more. I am not sure if I will be back or not.

Overall / I hoped to play at this casino but I got so frustrated that I will simply left as it is and deleted their software from my desktop. They should pay much more attention to their live chat.

I give 5 out of 10 for Queen Of Vegas Casino !

katemak

6/10

Queen Vegas Casino has Cryptologic games, which I don't play them at all and Skill on Net, well about the second one I have few games, which I like them. That day and that was few weeks ago I think I did registered at all Skill On Net casinos,because they were giving 10 euro free for signing up at theirs casinos.

Although I think they are all sister casinos, because theirs look of theirs site is very identical. So yes I did sign up and took the 10 euro free chip and off course played Medusa slot, because I am familiar with this game, actually I like this game and about the other games I can't say much.

The same day I played at another SkillonNet casino and I hit after few spins the Horse symbols so I was expecting to get lucky here also. I played for a while Medusa slot even got the free spins feature and I like this slot because has a 2 free games features, which can really boost your balance.

Ok I got the free spins and it gave me only 6 euros, well that was low, because I played with 0.50 euro per spins. So I played for few minutes and lost all the money, so I didn't have any luck. I contacted the chat support, just to ask about theirs promotions, so yes I am satisfied with theirs chat, because I didn't wait more then 5 sec. to answer me back and also what the chat told me they have nice promotion.

I never deposited here because of the complaints they have and when I see no resolved casino complaints I always changed my mind and wait for some other better time, well maybe they will be resolved and wont be other complaints. Well so far I wont deposit, maybe some other time.

swati

8/10

It is embedded with Skill on net software and licensed by government of Malta and established in 2011.i deposit money through web money as its the best method.

I deposit 20 euro's and choose video slots game fun fair ride They have good virtual casino games and honestly their is nothing very Vegas-y about this casino. Its the best as when I had to withdraw the money I choose the Neteller method and they gave me the money in 3-4 days. I love their service.
This casino is so much of fun as its animations and graphics are the best and they had so much of colors in it as they increases the interest in a player and build their confidence and increases it to a new level. I had a little trouble in the beginning while joining because first they thought that I was some fraud trying to scam here so they asked me for my documents which I sent them and then they let me join it but I do not blame them for this because they have got to be safe and secure all the time.

Luckily I even got a no deposit bonus and I do not know why and how but I lost them within a couple of minutes only because there is not much you can do with an amount as little as 10 euros. I really like its security and customer support as they provide 24/7 service to help the customers in any way they can.
I like it a lot this casino is very good and provides various bonuses. I gave it a overall rating of 8/10 and in terms of software 8/10.
thanks have a nice day

yapro

10/10

Oh, Queen Vegas casino. I am worked at this casino for 1 year as dedicated affiliate manager for Russian speaking markets, that was really great experience, and I learn some nice things during this year. After this owners sold casino to another businessman, and he did not want to get players from Russian speaking countries, and I lost this interesting and nice job. So you had there affiliate manager in past, it is me :)

Queen Vegas casino is Skill on net white label, and you can find following games with this casino: Skill on net (better not even touch this games), Nextgen, WMS, and Cryptologic I guess, but not sure about this. I played at this casino a lot of course, as affiliate manager it was fun to play at casino which you represent, and I had bunch of withdrawals from this casino, and like always all of them was paid within 3 days, because Queen Vegas casino like any other Skill on net white label has two days pending period for withdrawals.

My biggest withdrawal from this casino was around 500$ which I won from 50$ deposit with 100% bonus. And it is rare occasion when I get nice withdrawal from this group from winnings, which not come from 300 shields. This 500$ was won playing different games, but most luckily for me was Medusa, I get 15 super spins after free spins, and won about 400$ with 1.25 bet, great result, but on this game even bigger wins is possible.

I rate all Skill on net casinos with 9 stars, because they had pending period and max withdrawal limit, but since I worked in this casino, even if only for 1 year and dedicated, I will rate this casino 10 stars, for experience which I get, and for some nice earnings. Thanks for everything, shame that owners changed and I can't represent this nice casino anymore.

vaibhavsingh