QueenVegas Casino

QueenVegas Casino - Delayed pending withdrawal

€400

I have a pending withdrawal with queenvegas casino for 170 pounds their site says it will be dealt with within a few hours and released to the card I paid with so I was happy with that. 12 hours went past nothing so I messaged live support and email support saying why is it still pending got a pointless response from both that were basically word for word the same message they can see I have a pending withdrawal and it will get looked into within a few hours. Surprise surprise it's been well over a day now and messaged both the supports again and got exactly the same message as I did yesterday which I have attached

QueenVegas Casino - Delayed verification and no reply

£170

I deposited £30 onto QueenVegas and won up to £600, when going to withdraw the amount they are asking for ID verification, this is nothing new so i had the details and pictures ready to go. Sent the Verification picture off and 48 hours later still no confimation that they have recieved the picture let alone a status on the verification process, tried the live chat and keep getting put with the bot even when asking to talk to an operator sent emails to the support and still no reply

QueenVegas Casino - Cannot withdraw the funds, and no one is not responding

£600

Hi there. I have been using Queenvegas for about 10 years with no issues. I recently had a reasonable win and I’d like to withdraw some of that balance. However, I can’t.

The withdrawal process is disabled, saying I need to provide identification/proof of address/funding etc. I have done all this including a written declaration saying I can afford to fund the games. I have received emails to say the documents have been verified and accepted, but I STILL cannot withdraw my funds.

There is no outstanding bonus on my account, and I cannot get them to respond to support emails, (7 so far), or live chat which is just a bot. I’m getting very frustrated and pissed off.

Any advice about what I can do is gratefully received!! Thanks

QueenVegas Casino - Deposit Amount not reflecting in main deposit section

£400

I signed up base on collective review and made 200£ deposit initially which was reflected instantly in Deposit section as real money but in 2&3 time when I made the deposit successfully then amount is not reflecting in main deposit section But same amount can be seen in deposit history. NOT sure how to get this issue resolves. There is no way to contacting to supporting team even no response from email.

Appreciate if any suggestions here.

QueenVegas Casino - Withdrawal Issue

£300

I got a 100% deposit bonus. So deposited £10 and received £10 bonus. I played with my real money funds first obviously. I played big bass bonanza megaways and managed to turn £10 realoney funds into £50. As per the bonus terms and conditions. If I didn't touch my bonus funds and want to withdraw I can. So I tried to withdraw and it came up with a message saying if I wish to withdraw, I need to contact support amd ask for the bonus to be cancelled.

So I went onto live chat on the 9th of July to request the bonus to be cancelled so I can withdraw. I have not had a reply. I have sent many more messages on live chat since and not had a single reply. I've even emailed them on [email protected] and still had no reply. And still my bonus hasn't been cancelled and is still active.

Please can this be sorted out? I would like to withdraw my £50 cash which is rightfully minep

QueenVegas Casino - Over a week later still no withdrawal

£50

Withdrawal CTK #765108
I have been waiting well over a week for my withdrawal checked on account saying processed but I have not received any email confirmation transaction identification code saying it’s processed and on it’s way from the payment department? Tried numerous times a lot emails phone calls messages but I get no response as if u ignore me I have checked all my inbox and spam and nothing has been sent to me by email this is not the way to treat your customers in this manner? My user On account Jamesnic1

QueenVegas Casino - Delaying payment and verification

£120

So I made a deposit of 150euros on Queen vegas casino at 14.2.2022 and managed to get lucky and got my balance up to 7000euros. Well I had been asked to provide documents before I could play with real money, so I had sent Queen vegas casino all the required documents (phone bill, picture of my id) and before I could make a withdrawal I was asked for a picture of my Credit card, which I provided.

The card is a combination card visa credit/debit with debit number on the rear of the card. So all the documents were approved and I proceeded to make a withdrawal of 5000euros (on 16.2.2022), which is this casinos limit for one withdrawal. Well, for some reason the withdrawal was cancelled.

Now when I try to make the withdrawal again, the casino is asking for a picture of the credit cards front side, which I have sent again, but I just get a reply by e-mail that I have sent the same document again, even when I sent a gif which clearly shows both sides of the card. I have asked Queen vegas multiple times on live chat and by e-mail what picture they are wanting of the card but haven't received any answer. I am getting really desperate to solve this issue since they don't seem to be replying on what I have to do to complete my verification and move on with the withdrawal of my funds.

QueenVegas Casino - Withdrawal delayed by QueenVegas

€7000

Hi guys

This casino, i won a good amount of money i withdrew 5k at first they asked for my verification documents which i provided, few days later i was verified and able to withdraw £5000 i heard nothing for days went on chat numerous days and times just got told it was processing constally no update nothing. Finally i got an email asking for just my bank details i sent my account number and sort code, i heard nothing back again i went back on chat they told me they needed my swift and iban which i provided on a new email and chat, for over a week i was on and off chat trying to get details or a update whats happening all they kept saying it was with the payment team and they would email once its processed its now been 9 days and they still giveing me the same speil this casino is a joke.

Thanks anton please see screen shots attached

QueenVegas Casino - No support in resolving €10 bonus issue

£5000

best ask gamblers support,

for several days now we are ignorred as you might say by the casino after contact for a deposit bonus that did not add to the account after the deposit. by mail we recieved the queenob1 deposit that would offer us a 100% bonus and 50 spins on pink elephant slot for a €10 euro deposit with the queenob1 code. we pressed claim bonus in the button in the mail offer and were redirected to a casino page thats again shows the offer and needed to press claim on that page to be redirected again to the casino home page where we signed up. we made the deposit and with it filled in the code for the bonus. and was accepted without any error. but after the deposit only the deposit was in the account without the bonus. immediatly we found the support button to mention this but then and every other time we tried chat is not availeble so we left multiple offline messages from within the casino when logged in. we did get some response but just to ask our personal data because somehow they were unable to find the account. what is realy a mistery to us because the mail they sent the reply to is the one used to sign up and we recieved the deposit confermation in. also we added all the personal data and even added screenshots from the account page. but still no help is offered but just a mention to the live chat that always seems to be unavaileble when we log in to our account. we did claim a free 5 spins offer also and immediatly after playing the spins we recieved a mail and to try again to get any help or contact we replied to that mail and still nothing in return or resolved. we added as much info as possible so we hope you will get any response to resolve the issue before we decide to colse our account at the casino and file a casino complain.

kevinh82nl

€10

Beschwerde-Statistik

Gelöst 29

Durchschn. Betrag $ 1,115

Durchschn. Dauer 5 Tage

Durchschn. Antwortzeit 2 Tage

Teilen Sie Ihre Erfahrung mit diesem Casino

Teilen Sie Ihre Meinung mit anderen Spielern. Seien Sie der Erste, der diesen Bonus bewertet!

Spielerbewertung

5/10 ● 102 Bewertungen

Top-Bewertungen unserer Spieler

qiffei

7/10

Nice interface, lots of slots to choose from and some OK bonuses on offer. This Casino uses SkillOnNet software. When you get on their website you'll see good navigation for all the important info’s for new players.

Hey Qiffei, thanks so much .. great having you here especially from such a exotic place :) Enjoy your stay and day :)

QueenVegas Casino vor 9 Jahren

matta87

7/10

Nice interface, lots of slots to choose from and some OK bonuses on offer.

Deposit fees! I hate deposit fees, and it really puts me off depositing

HI Matta sry for this late response .. We are working to get rid of Deposit fees from 1st of January Thanks a lot for your kind words, happy you enjoyed it Cheers QueenVegas Team

QueenVegas Casino vor 9 Jahren

cjb30

1/10

Assortment of slots. Not much more to say about this casino ...

Let me just say the only reason I came to this casino is because of AskGamblers rated is super high... not sure why??? I spent a lot of money here over 2k and then some but that's the way it goes you either win or you loose .

The problem isn't the RTP even though it seems to be quite low in my book. The fact is I sent my documents over two weeks ago so one can only assume that your acct is verified... NOT. Finally won something worthy to withdrawal and guess what its Friday two weeks after uploading my documents and I can't get my winnings till Tuesday or Wednesday what a joke.

Overall experience: harsh
Never playing here again: check
Recommended: NOT!

Hy Crystal first i would like to thank you taking the time writing a review and apologize I just now reply to you. I have seen your Post before and I have told Payment and Compliance to approve your documents and do the cashout, they have told me this has been done this morning. I do admit we haven't given you the support you deserved and I need to apologize for that .. but let me explain few things. One of the Problems for having the delay was that you have numerouse times cancelled the withdrawl and so we couldn't approve it ... for this i have asked to manual flush your Withdrawl so you are not able to cancel it again. Regarding Docs, we would do always check twice once you send them ( and if before the cashout request ) again once you request a cashout, to make sure you have not changed the deposit option. That's just a short insight what happened behind the curtain. Also I would like to congratulate to your win and I hope you can give us another chance. Have a nice day QueenVegas Team

QueenVegas Casino vor 9 Jahren

bosnian033

2/10

I came to this website by a streamer who was advertising this website and the first look that it was a good casino with much slots from different providers and clean elegant design.

They also offer much different kind of deposit options that makes it even better for a casino. I tried out to beat the wager with a bonus deposit, but could not beat it. :(

- Support is a joke, all telling different kind of stories and even one of them called me indirectly addicted.
- Verification takes a very long time, sending out the same information every time, no e-mail respond.
- Using a deposit method where it says 0.0% fee but at the end it charges 4.50/5.00 EUR extra for the transaction costs.

My overall experience on this casino is 0 and I would not recommend this casino.

Hi Bosnian033 I'm really sorry that you did not enjoyed your time at our Casino. But let me clarify few things here : You did not make the min. deposit of €20 and you have been given a Bonus manually as a good gesture from the Support .. which you might forgot to mention here :) You mentioned that you have been charged a fee, after they asked you where you see that you went silent and Chat has been closed due to inactivity .. you have than again contact us about the fees and Support told you explicit that there are not fees and that you need to contact the payment provider for this Regarding your KYC check, you have just send Neteller details and nothing more at this point and you have been asked to send more docs .. a very normal procedure which everyone needs to do. Afaik you have done this now and it needs to be reviewed .. this may take a bit longer and it just happened yesterday at 20:30 .. so its a bit fast to complain from my point of view. Besides the case to send docs over and over, you have send your docs without the edges visible, this is something support can not accept and its not just us. Overall, I'm really sorry that we could not live up to your expectations and I wish you all the best Cheers Queenvegas Team

QueenVegas Casino vor 9 Jahren

Inaktiver Benutzer

vor 9 Jahren

10/10

An exceptional casino, fun, great games, amazing customer service, I feel so happy to give them my custom

Slightly small withdrawal limits but being looked into

Hi Rafa, congrats to your win and I'm really happy you enjoyed your time. Cheers Queenvegas Team

QueenVegas Casino vor 9 Jahren

fb_10205648919756480

10/10

Queenvegas-rep sorted my earlier bonusproblem superfast! Excellent work!

Earlier post:
Didn't get a chance to try yet cause I first faced a bonus problem on my first deposit.

I registered to Queenvegas through AskGamblers. I then used bonuscode ASK150 when I deposited 100€. I only got 100€ bonus and there was suppose to be 150€ bonus for that deposit. There is mentioned on their banner here that max bonus value is 150€. Their agent on live chat denied that 150€ is max bonus and didn't credit that missing 50€ for me? If Queenvegas-representative reads this, can you help me to sort this out?

Hi Jipee, the Bonus is 150% up to €100 .. . so the support is right about that. But send me your username on ahmet @ qvaff.com and i will check what can be done. Thanks for letting me know Jiipee :)

QueenVegas Casino vor 9 Jahren

Inaktiver Benutzer

vor 9 Jahren

7/10

Overall I think it's a good casino to play, but for a casino classified as exceptional by AskGamblers I was a little disappointed (since I will explain the negative points). Good support, very fast withdraw (mine took 3 hours to get my Neteller). Finally I can say that the RTP looks good, at least it was until my cashout :), then the balance that was left go quickly.

Negatives: some games are not available (for example, when asked to support the microgaming games, was answered that they had not yet been released), two layouts - one very nice before login, another a little dated after login to the casino (I sent an email with printsc of both, I was told that the casino layout was being improved).

Wager bonus is 30x but if you play NetEnt just count 0.75 (eg wager 1000 just count 750) so you have to wager not 30x the bonus but more, just slots from one provider count 1.0.
fee of 3.5 % for deposit, do not agree and finally whit the ASKGAMBLERS code-ASK150 - I only receive the 150% on deposit, support say free spins not available for this code.

Good luck to all.

Hi Jmore66 first of all thanks a lot that you took the time to write a review and point out the good stuff but even more the negative stuff. Which is very helpful for us. We will try to remove Microgaming Logo for now till it has been added .. it shld take few weeks but you never know. Regarding the layers you are right the internal page is somehow not updated now, it should been done this week and I will push it tomorrow that it will be also ready by this wek or latest next week .. this goes actually also for mobile. The 30x Bonus and 75% for all slots besides GVG Slots its soemthing I can not change for the time beeing. But I will look into it, to maybe make it more visiable for everyone before signing up. Deposit Fees is also which atm can not be changed but I'm working on it that it will be added to the Players Account at the end every Month .. I hope that this is somehow possible. If not we will distribute the money back to the Players through a Promotion or anything else. Regarding Bonuscode ASK150, you should have gotten your Freespins .. and i will tomorrow morning make clear that everyone gets them who has used this code .. also you. Please let me take this chance to also put a small extra in your Account - I hope that this username here is your player username, otherwise pls send me your username. Thanks again, it is very appreciated from my side. Have a nice day Cheers Queenvegas.com

QueenVegas Casino vor 9 Jahren

raverbabe