Playamo Casino

Einzahlung abgelehnt Geld ist weg support tut nichts

€1500

Guten Tag,

am 17 Feb 2024 um 15:29 tätigte ich eine Einzahlung über Sofortüberweisung. Diese war auf Pending und dann auf Abgelehnt wie im Anhang zu sehen. Zwischenzeitlich habe ich Nachweis gesendet dass das Geld vom Konto abgebucht wurde. Habe mit dem Support über 8 mal geschrieben ohne dass sich etwas getan hat. Ich bekomme nur die Aussage unsere Finanzabteilung arbeitet stark dran das Problem zu lösen. das schon seit 2 bis 3 Wochen.

Bitte sendet mir das Geld auf mein Konto schnellstmöglich zurück.

Playamo - Warte auf Auszahlung schon den 12ten Tag

€100

Ich habe am 11.9 eine Auszahlung von € 60,- getätigt schon mehrere Male mit Playamo per Email kommuniziert noch immer nichts auf meinem Bankkonto! Hatte schon mehrere Auszahlungen bis jetzt keine Probleme - Geld war binnen 2 Tagen auf meinem Konto. Bin schon sauer es geht immerhin um einen eher kleinen Betrag! Bitte um Hilfe

Mit freundlichen Grüßen

< voller name geloscht >

Playamo - Playamo zahlt 7400 nicht aus

€60

Hallo zusammen ich habe am 28.05.2020 eine Einzahlung bei Playamo getätigt . Nach kurzen Spins bei Razor Shark hatte ich relativ schnell einen guten Gewinn . Diesen habe ich zur Auszahlung angefordert . Mein Konto wurde selbstverständlich verifiziert. Alle Unterlagen habe ich eingereicht . Seit dem 28.05.2020 warte ich auf 7400€ die leider noch nicht bei mir eingegangen sind . Nach langem Diskussion mit dem Support und nach öfteren belegen anhand von Kontoauszügen das der Betrag noch nicht eingegangen ist , hat Playamo mir ARN Codes gesendet welche ich bei der Bank verfolgen lassen soll. Nun war ich bei meiner Bank diese kann damit gar nichts anfangen. Geld ist immer noch nicht da und der Support fordert immer wieder Beweise das das Geld bei mir nicht eingegangen ist.

Playamo - Verweigert €4,000 auszahlung

€7400

Seit den 12.12.19 versuche ich 4000 Euro auszuzahlen ich habe mit einer prepaid kreditkarte einbezahlt und gespielt die karte hab ich im Geschäft gekauft und aufgeladen ich habe mich bei visa wow registriert und habe playamo das zu geschickt ich habe sämtliche angeforderten unterlagen zugeschickt sie möchten meine auszahlung nicht annehmen aus dem Grund weil auf der kreditkarte nicht mein name drauf steht darauf hin hab ich ihnen einen Screenshot geschickt von visa wow wie ich da registriert bin und ich der Inhaber dieser karte bin trotzdem wird auszahlung abgewiesen daraufhin verlangte ich mit einer anderen auszahlungsmethode auszuzahlen ich habe der letzten 90 tage Kontoauszüge zu geschickt sowie adressnachweise und ausweis trotzdem wird das abgelehnt playamo verlange sogar von mir ein Selfie mit ein Stück Papier auf dem stehen sollte hallo playamo sowie das gestriege Datum das ist eine Frechheit desweiteren werde ich nicht in deutsch betreut sondern in englischer Sprache ich habe mehrmals nach deutschsprachigen Personal verlangt diese bitte wird immer abgelehnt ich bekomme immer nur die selbe Meldung ich soll eine Auszahlung anfordern diese wird dann geprüft ich bitte um Hilfe und Lösung des Problems

Casino not respecting Resposible Gambling

€4000

I play in this casino for a while. After I seen that it’s impossible to win and that their slots behave very strangely, I decided to close my account permanently!! I make a request to live support chat and they told me that they are not able to close my account but they will send my request to the relevant department!! After 48 hours my account it’s still open live chat support always have some excuse like : soon as possible , our team work on your request bla bla bla. All I want to say this casino denies my right to protect my self, and not respect the responsible gambling! So Ask Gemblers I need your help!

Run around in small withdrawal, shame

I’ve been fully verified on this casino for years, and probably should’ve closed my account when they became blacklisted. I requested a withdrawal almost 48 hours ago, and it’s been in a “Live Queue” since. My VIP says to keep waiting. I’ve requested to be paid out and close my account. And just keep getting told to keep waiting's. The withdrawal is super small to an ewallet. It’s unacceptable the inaction.

Casino Playamo not correct to customers

$147

Hello,

The mentioned casino does not have a responsible gaming section so I can block myself for an amount of time in order to stop losing. I asked their support to block my account but they keep offering me bonuses in order to just block it because I do not want to be tempted to play there anymore.

Please help if you can because there is no other way for me to fix this.

Thank you

One successful withdrawal and now cancelled on bigger amount

I am beyond frustrated I am an Australian player and I have gone above and beyond to prove my identity to playamo…. I won $3000 and withdrew that amount and then withdrew $900 via bank transfer they were both processed and all sent to their end (what they said) I successfully got the $900 into my bank and I waited another week or so for the $3000 then I randomly get an email saying I cancelled the withdrawal which I did not.

So then they said I needed to verify my id again and there is a security issue with the L on my identification which is my middle name that’s not printed on my bank card like that but my bank card says My name and I have had a successful withdrawal before with no issue….

Now they have asked me to open a cryptocurrency wallet to have my withdrawal put into instead & apparently once the withdrawal is complete via cryptocurrency my profile will then be deleted!!!?

I am so confused By all this I have done absolutely EVERYTHING to verify my identification and trying to now withdraw $2890 after they let me play through some.

I got that many identifications to prove it’s me & a successful withdrawal into bank and still security says there’s now an issue, not a big surprise they don’t want to give me the larger amount…. When I withdraw the smaller amount the day after and got that not a problem…

Now all these issues for no reason when I have got all my Identification even offered my birth certificate…

I am beyond disappointed and upset with all this.

Assistance required: Withdrawal is being cancelled

$3000

Hello.
I have only been playing with Online Casinos for a few months.
I tried to cashout at Playamo Casino and after waiting several days, I received an email tonight stating that my cashout has been cancelled! I now have none of that money in my Bank Account or in my Casino Account.
I originally tried to cashout $1502.50 on September 23rd but it was discarded by PlayAmo and the money stayed in my Casino Account. I decided to continue playing. I then tried to cashout $1650.40. On September 28th, after supplying all documentation requested, it was accepted. I received an email stating the money was being sent to my bank. I waited several days for the money to go into my bank account. I contacted the support team but was asked to patiently wait.
On Monday October 4th, whilst still waiting for the money to go into my Bank Account, I decided I would deposit more money into my PlayAmo Account so I could play the slots.
When I logged in, to my surprise, the $1650.40 that I was expecting to be in my Bank Account was put back into my Casino Account.
Even though I was annoyed that it was not deposited into my Bank Account, there was no need to deposit more money as I had a balance of $1,650.40.
After playing and losing about $800, I won a feature.
I then decided that I would cashout my balance of $3102.31.
It "discarded" my first two attempts and finally changed the status to pending.
Tonight, October 6th, I received an email stating my entire balance of $3102.31 has been cancelled.
I feel I have been scammed.
I am concerned that the original withdrawal was deliberately put back into my Casino Account with hopes I would gamble it all away.
I had no intentions of gambling it all.
I won and decided to cashout.
I no longer apply for bonus' when I make deposits as it limits the choice of slots. Therefore the money I play with is purely mine.
Whatever the reason was for the $1650.40 going back into my PlayAmo Account, it was my money to gamble with - win or lose.
Now that I want to withdraw my winnings, they won't pay.
This is my money and I'm very distraught about it.
Any assistance with this matter would be greatly appreciated.
If you need copies of emails or anything else, please contact me.
Thank you.
Kind regards
Leonie

$3102.31

Beschwerde-Statistik

Gelöst 98

Durchschn. Betrag $ 8,148

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

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Spielerbewertung

8.1/10 ● 334 Bewertungen

Top-Bewertungen unserer Spieler

Monika1624

10/10

Best casino I’ve ever cashed out on with the biggest amount won and I’ve played on many. Great customer service and VIP treatment. Most definitely recommend it!!

Hi Monika1624, We're overjoyed to hear about your experience at Playamo Casino! It’s great to know that you appreciated our customer service. Thanks for recommending us! If you have any questions, don't hesitate to contact us. Best wishes, The Playamo Casino Team

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Heinrich-Milka

10/10

Die Freundlichkeit der Mitarbeiter und die schnelle Hilfe des Kunden Support beim live Chat. spielen 🎮 macht Spaß ich bin sehr zufrieden und begeistert mann ist herzlich willkommen LG Heinrich .M

Bigpapi7

9/10

I can't say enough about how great the VIP manager Stacey has been. She is the reason why I stick with Playamo. Keep up the great work. You deserve a raise!

Hello Bigpapi7, Thank you for your reveiw! Your feedback means a lot, and we'll ensure your commendations reach Stacey and our HR team. We appreciate your loyalty and look forward to continuing to exceed your expectations at Playamo. Feel free to reach out if you have any questions. Best regards, The Playamo Casino Team

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SpinninSteve

10/10

Best Casino experience you will find online by far. It is the only casino I've signed up to that has the Fastest payouts, with a VIP treatment that's first in any class. Got my vote.

Hard to find a dislike to say, but if I must. It would be my early months of playing. But now I'm level 7 vip there's nothing but greatness. Worth the loyalty 100%

Hi SpinninSteve, Thank you for sharing your positive experience with us. We appreciate you taking the time to leave a review, as it helps us ensure we are moving in the right direction. If you have any questions or need assistance, don't hesitate to reach out. Best regards, The Playamo Team

Playamo Casino vor 1 Jahr

macs307

10/10

I love this casino, it has great slots (the kind of slots in which you can actually win money), and withdrawals are really fast. Support is also really good, and I love my VIP Manager.

Hi macs307, Thank you for your words! It's great to know our support and your VIP Manager have met your expectations. If you ever need assistance, feel free to reach out. Best regards, The Playamo Team

Playamo Casino vor 1 Jahr

bridzamcmoite23

10/10

There are a crazy number of games! I’m a fair new play to Playamo put onto them via my best mate who’s been playing there for years swearing by them! Trying to get me across for years.. .which when I finally did make that move from Dazard to playamo. All I can say was “wow” that’s how noticeably better it was. But what I believe makes Playamo a casino standing above the rest is their customer service! I was blown away after my first encounter.. yet that was nothing compared to the cherry on top and that’s their VIP Managers. I've had my fair share of vip managers at other casinos., but this wonderful lady named ilona who they’ve set me up with is in a class that is far ahead of these others I’ve dealt with it’s extremely impressive! I hope playamo management actually understands how large of a rare gem they have in their possession working for their corporation. if I was them I’d be holding onto her very tightly! Dealing with her is extremely impressive to the point of me now having absolutely 0 interest in any other casino but playamo!

There's not a great deal I don't like about Playamo I play here all the time now since moving across from Dazard well as much as my funds will let me of course haha the maintenance side of things is a bummer cause it's less time to play, but in saying that every time never missing a beat! I’ll be notified via my vip manager Ilona alerting me of these maintenance periods. If you're not playing at playamo then you’re seriously missing out. I’ll vouch on that!

Hello bridzamcmoite23, Thank you for your feedback! Our team, especially Ilona, strives to provide top-notch service, and it's wonderful to know that her efforts have made such an impression on you. We're also thrilled to hear that you enjoy our vast selection of games and appreciate the updates during maintenance periods. If you ever need anything or have any questions, feel free to reach out. Happy gaming! Best regards, The Playamo Team

Playamo Casino vor 1 Jahr

Arsinoner

8/10

It’s easy to use and my VIP manager Chloe is great as well, has a large interface of games. I have been using them for a while now and they are easy to deal with

Hello Arsinoner, Thank you for your positive feedback! It's great to know that you enjoy our large selection of games. If you need any assistance or have any questions, don't hesitate to reach out. Enjoy your gaming! Best regards, The Playamo Team

Playamo Casino vor 1 Jahr

Energie555

10/10

Great service, fast withdrawal, good games selection.
Awesome customer service, my VIP manager gets back to me right away with great bonus and very friendly

Hi Energie555, Thank you for sharing your experience! We're delighted to hear you appreciate our fast withdrawals, game selection, and customer service. If you need anything, don't hesitate to reach out to your VIP manager. Best regards, The Playamo Team

Playamo Casino vor 1 Jahr

Sonnenschein

10/10

Very friendly, fast and competent online support.
Very fast payouts. A lot of bonuses. Large selection of games.
I always got fast help when I needed it. The support team and VIP management is really helpful. There are so many other casinos that make promises they don't keep but not at Playamo. I'm a player there for several years and would recommend this casino as the best online casino I've ever experienced.

Dear Sonnenschein, We're thrilled to hear that you enjoy our fast payouts, bonuses, and game selection. It's great to know our support team has been able to assist you quickly and competently. Best wishes, The Playamo Team

Playamo Casino vor 1 Jahr

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