Playamo Casino

Einzahlung abgelehnt Geld ist weg support tut nichts

€1500

Guten Tag,

am 17 Feb 2024 um 15:29 tätigte ich eine Einzahlung über Sofortüberweisung. Diese war auf Pending und dann auf Abgelehnt wie im Anhang zu sehen. Zwischenzeitlich habe ich Nachweis gesendet dass das Geld vom Konto abgebucht wurde. Habe mit dem Support über 8 mal geschrieben ohne dass sich etwas getan hat. Ich bekomme nur die Aussage unsere Finanzabteilung arbeitet stark dran das Problem zu lösen. das schon seit 2 bis 3 Wochen.

Bitte sendet mir das Geld auf mein Konto schnellstmöglich zurück.

Playamo - Warte auf Auszahlung schon den 12ten Tag

€100

Ich habe am 11.9 eine Auszahlung von € 60,- getätigt schon mehrere Male mit Playamo per Email kommuniziert noch immer nichts auf meinem Bankkonto! Hatte schon mehrere Auszahlungen bis jetzt keine Probleme - Geld war binnen 2 Tagen auf meinem Konto. Bin schon sauer es geht immerhin um einen eher kleinen Betrag! Bitte um Hilfe

Mit freundlichen Grüßen

< voller name geloscht >

Playamo - Playamo zahlt 7400 nicht aus

€60

Hallo zusammen ich habe am 28.05.2020 eine Einzahlung bei Playamo getätigt . Nach kurzen Spins bei Razor Shark hatte ich relativ schnell einen guten Gewinn . Diesen habe ich zur Auszahlung angefordert . Mein Konto wurde selbstverständlich verifiziert. Alle Unterlagen habe ich eingereicht . Seit dem 28.05.2020 warte ich auf 7400€ die leider noch nicht bei mir eingegangen sind . Nach langem Diskussion mit dem Support und nach öfteren belegen anhand von Kontoauszügen das der Betrag noch nicht eingegangen ist , hat Playamo mir ARN Codes gesendet welche ich bei der Bank verfolgen lassen soll. Nun war ich bei meiner Bank diese kann damit gar nichts anfangen. Geld ist immer noch nicht da und der Support fordert immer wieder Beweise das das Geld bei mir nicht eingegangen ist.

Playamo - Verweigert €4,000 auszahlung

€7400

Seit den 12.12.19 versuche ich 4000 Euro auszuzahlen ich habe mit einer prepaid kreditkarte einbezahlt und gespielt die karte hab ich im Geschäft gekauft und aufgeladen ich habe mich bei visa wow registriert und habe playamo das zu geschickt ich habe sämtliche angeforderten unterlagen zugeschickt sie möchten meine auszahlung nicht annehmen aus dem Grund weil auf der kreditkarte nicht mein name drauf steht darauf hin hab ich ihnen einen Screenshot geschickt von visa wow wie ich da registriert bin und ich der Inhaber dieser karte bin trotzdem wird auszahlung abgewiesen daraufhin verlangte ich mit einer anderen auszahlungsmethode auszuzahlen ich habe der letzten 90 tage Kontoauszüge zu geschickt sowie adressnachweise und ausweis trotzdem wird das abgelehnt playamo verlange sogar von mir ein Selfie mit ein Stück Papier auf dem stehen sollte hallo playamo sowie das gestriege Datum das ist eine Frechheit desweiteren werde ich nicht in deutsch betreut sondern in englischer Sprache ich habe mehrmals nach deutschsprachigen Personal verlangt diese bitte wird immer abgelehnt ich bekomme immer nur die selbe Meldung ich soll eine Auszahlung anfordern diese wird dann geprüft ich bitte um Hilfe und Lösung des Problems

Casino not respecting Resposible Gambling

€4000

I play in this casino for a while. After I seen that it’s impossible to win and that their slots behave very strangely, I decided to close my account permanently!! I make a request to live support chat and they told me that they are not able to close my account but they will send my request to the relevant department!! After 48 hours my account it’s still open live chat support always have some excuse like : soon as possible , our team work on your request bla bla bla. All I want to say this casino denies my right to protect my self, and not respect the responsible gambling! So Ask Gemblers I need your help!

Run around in small withdrawal, shame

I’ve been fully verified on this casino for years, and probably should’ve closed my account when they became blacklisted. I requested a withdrawal almost 48 hours ago, and it’s been in a “Live Queue” since. My VIP says to keep waiting. I’ve requested to be paid out and close my account. And just keep getting told to keep waiting's. The withdrawal is super small to an ewallet. It’s unacceptable the inaction.

Casino Playamo not correct to customers

$147

Hello,

The mentioned casino does not have a responsible gaming section so I can block myself for an amount of time in order to stop losing. I asked their support to block my account but they keep offering me bonuses in order to just block it because I do not want to be tempted to play there anymore.

Please help if you can because there is no other way for me to fix this.

Thank you

One successful withdrawal and now cancelled on bigger amount

I am beyond frustrated I am an Australian player and I have gone above and beyond to prove my identity to playamo…. I won $3000 and withdrew that amount and then withdrew $900 via bank transfer they were both processed and all sent to their end (what they said) I successfully got the $900 into my bank and I waited another week or so for the $3000 then I randomly get an email saying I cancelled the withdrawal which I did not.

So then they said I needed to verify my id again and there is a security issue with the L on my identification which is my middle name that’s not printed on my bank card like that but my bank card says My name and I have had a successful withdrawal before with no issue….

Now they have asked me to open a cryptocurrency wallet to have my withdrawal put into instead & apparently once the withdrawal is complete via cryptocurrency my profile will then be deleted!!!?

I am so confused By all this I have done absolutely EVERYTHING to verify my identification and trying to now withdraw $2890 after they let me play through some.

I got that many identifications to prove it’s me & a successful withdrawal into bank and still security says there’s now an issue, not a big surprise they don’t want to give me the larger amount…. When I withdraw the smaller amount the day after and got that not a problem…

Now all these issues for no reason when I have got all my Identification even offered my birth certificate…

I am beyond disappointed and upset with all this.

Assistance required: Withdrawal is being cancelled

$3000

Hello.
I have only been playing with Online Casinos for a few months.
I tried to cashout at Playamo Casino and after waiting several days, I received an email tonight stating that my cashout has been cancelled! I now have none of that money in my Bank Account or in my Casino Account.
I originally tried to cashout $1502.50 on September 23rd but it was discarded by PlayAmo and the money stayed in my Casino Account. I decided to continue playing. I then tried to cashout $1650.40. On September 28th, after supplying all documentation requested, it was accepted. I received an email stating the money was being sent to my bank. I waited several days for the money to go into my bank account. I contacted the support team but was asked to patiently wait.
On Monday October 4th, whilst still waiting for the money to go into my Bank Account, I decided I would deposit more money into my PlayAmo Account so I could play the slots.
When I logged in, to my surprise, the $1650.40 that I was expecting to be in my Bank Account was put back into my Casino Account.
Even though I was annoyed that it was not deposited into my Bank Account, there was no need to deposit more money as I had a balance of $1,650.40.
After playing and losing about $800, I won a feature.
I then decided that I would cashout my balance of $3102.31.
It "discarded" my first two attempts and finally changed the status to pending.
Tonight, October 6th, I received an email stating my entire balance of $3102.31 has been cancelled.
I feel I have been scammed.
I am concerned that the original withdrawal was deliberately put back into my Casino Account with hopes I would gamble it all away.
I had no intentions of gambling it all.
I won and decided to cashout.
I no longer apply for bonus' when I make deposits as it limits the choice of slots. Therefore the money I play with is purely mine.
Whatever the reason was for the $1650.40 going back into my PlayAmo Account, it was my money to gamble with - win or lose.
Now that I want to withdraw my winnings, they won't pay.
This is my money and I'm very distraught about it.
Any assistance with this matter would be greatly appreciated.
If you need copies of emails or anything else, please contact me.
Thank you.
Kind regards
Leonie

$3102.31

Beschwerde-Statistik

Gelöst 98

Durchschn. Betrag $ 8,148

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

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Spielerbewertung

8.1/10 ● 334 Bewertungen

Top-Bewertungen unserer Spieler

Monteron1s

10/10

I’ve been impressed with how fast I get my winnings from PlayAmo. Payouts are quick and reliable, which is something you don’t always find. My only complaint is that some of the games take longer to load than I’d like. But at least they don't lag.

Dear Monteron1s, Thank you for your great review! We’re so glad to hear that you’re impressed with our fast and reliable payouts. We appreciate your patience with the occasional loading times and are always working to improve the experience. Thanks for being with us, and we look forward to many more smooth and exciting sessions ahead! Best regards, PlayAmo Casino Team

Playamo Casino vor 1 Jahr

Ripris

10/10

It's hands-down the best online casino I’ve played at. The slots are fun and varied, and I love the live dealer games. I do wish they had more progressive jackpot slots to give bigger payouts, but other than that, it’s fantastic.

Dear Ripris, Thank you for the fantastic review! We’re thrilled to hear that you’re enjoying the variety of slots and live dealer games. We appreciate your suggestion for more progressive jackpot slots and will definitely consider that for future updates. Thanks for choosing PlayAmo, and we look forward to bringing you even more exciting features! Best regards, PlayAmo Casino Team

Playamo Casino vor 1 Jahr

Crensi

10/10

I just hit a decent jackpot on 300$! Most incredible feeling ever, if you know what i mean! Love it! Money still in process of withdrawal, but i already did it few times, so i think they will be just in time!

Dear Crensi, Congratulations on your jackpot win! 🎉 We’re thrilled to hear about your $300 win—it’s an amazing feeling, and we’re so glad you’re enjoying your time at PlayAmo. We’re confident your withdrawal will be processed smoothly and on time, just like your previous ones. Thanks for sharing your excitement with us, and we look forward to many more big wins in the future! Best regards, PlayAmo Casino Team

Playamo Casino vor 1 Jahr

Oliverio

9/10

The website is super easy to use and navigate, which I appreciate. I never have trouble finding games or figuring out how to deposit. The only downside is the limited payment methods—wish they offered more e-wallets. Overall, though, I had a good experience.

Dear Oliverio, Thank you for the great review! We’re glad to hear you find the website easy to use and navigate, and that you’re enjoying your experience with PlayAmo. We appreciate your feedback regarding the payment methods and will take it into consideration for future improvements. Thanks for being with us, and we look forward to providing you with even more exciting experiences! Best regards, PlayAmo Casino Team

Playamo Casino vor 1 Jahr

Shkirat

10/10

It's such a pity that few people know about this casino! But maybe it's for the best because I catch all the jackpots here. I came across this casino surfing the Internet by accident, but after trying it I stayed here.

I don't think I'll be playing at other casinos now. After all, this is really a private licensed casino, the site works smoothly, and the withdrawal of winnings can be done in a couple of clicks. Like!!!

Dear Shkirat, Thank you for the amazing review! We’re so happy you discovered PlayAmo and that you’re enjoying the smooth experience, jackpots, and easy withdrawals. It’s great to know that you’ve found a place you can trust, and we’re honored to be your go-to casino. We look forward to many more wins and enjoyable moments with you! Best regards, PlayAmo Casino Team

Playamo Casino vor 1 Jahr

Elhazen

10/10

If we are looking for simple online fun, then this is definitely for you! I've been playing at this online casino for about six months now and everything was fine. It's hard to say that this casino is the most amazing thing I've ever seen, but it's pretty good. You should not expect something super, just an ordinary simple casino.

The most important thing for me was that this casino is licensed and honest, it's easy to play here, the graphics of the games are good, and the withdrawal process does not bother me and the money always comes to my online wallet.

Dear Elhazen, Thank you for your honest review! We’re glad to hear that you’ve had a positive experience with PlayAmo over the past six months. We strive to offer a simple, reliable, and honest platform, and we’re thrilled that you appreciate our licensed status, game graphics, and smooth withdrawals. We look forward to continuing to provide you with enjoyable and trustworthy gaming experiences! Best regards, PlayAmo Casino Team

Playamo Casino vor 1 Jahr

Jessey

10/10

The game variety here is impressive, and I never get bored. Withdrawals are fast, which is a huge plus for me. My only minor complaint is that the bonus terms could be a bit clearer. Otherwise, the platform is solid.

Dear Jessey, Thank you for the great review! We’re so glad to hear you’re enjoying the game variety and fast withdrawals. We appreciate your feedback on the bonus terms and will definitely work on making them clearer. Thanks for being with us, and we look forward to continuing to provide you with a fantastic experience! Best regards, PlayAmo Casino Team

Playamo Casino vor 1 Jahr

Fox61

10/10

The support is amazing! They have 1mio games. The site is safe. Cash outs very very fast. Vip Programm with personal Assistent is amazing. Playamo is my Nr.1 and with the personal Assistent you dont have to worry about cash outs or ducuments- everything works easy!

Cash out limits for highroller. So you can withdrawal 4000€ per day 16.000€ per week and 50.000€ per month. When you win 10.000 you need 3 days. Every player wants the money now and fast:) so you have to be patient by higher cash outs.

Dear Fox61, Thank you so much for your enthusiastic review! It's great to know that having a personal assistant in our VIP program has made your experience smoother, especially when it comes to cash outs and document verification. We understand your point about the cash-out limits for high rollers, and we appreciate your patience with the process. Our goal is to ensure that everything runs smoothly and securely, even if it takes a few extra days for larger wins. We’re constantly looking to improve and make things even faster for all our players! Thank you for your loyalty and for being part of the Playamo family! Best regards, Playamo Casino Team

Playamo Casino vor 1 Jahr

Ticula

10/10

The table games on this platform are solid, especially the live dealer ones. I recently won $100 on a live blackjack game, and the experience felt just like being in a real casino. The site runs smoothly, and I haven’t had any technical issues.

The only thing I’d improve is the variety of live games. I’d love to see more poker options or unique game variations. Withdrawals have been reliable, though they take a couple of days to process. I’ve also claimed a few bonuses, but the wagering requirements are a bit high. It's a fun platform with room for improvement.

Dear Ticula, Thank you for sharing your positive experience with our table games, especially the live dealer options! It’s also great to know that our platform runs smoothly and that you haven’t encountered any technical issues. We appreciate your feedback on the variety of live games—adding more poker options and unique variations is something we’ll definitely consider for future updates. Thank you again for your detailed feedback, and we hope to continue improving and keeping the fun going for you! Best regards, Playamo Casino Team

Playamo Casino vor 1 Jahr

Marjoni