Instant Casino

I’ve been trying to resolve a blocked Instant Casino account for more than three months.
My account was closed right after I asked for GDPR data access, and since then:

• all emails ignored
• no reply to formal complaints
• live chat keeps repeating “send us an email”
• no explanation and no way to speak to anyone responsible

It’s unbelievable that a casino can take deposits instantly, but completely disappears when a player needs support.

If anyone is considering depositing here, think twice.
Once something goes wrong, you might be completely abandoned like I was.

I am continuing to escalate this through every channel available until someone finally responds.

Nichts, ich habe wirklich nichts absolut nichts nettes darüber zu berichten. Das ist mit einen den schlimmsten Casino überhaupt. Verarschen dich aber wollen dich auch irgendwelche dran haben

Das ist eines der schlimmsten Casinos überhaupt, ich weiß gar nicht, wo ich anfangen soll! Aber fangen wir mit dem Support an: Ich habe keine Ahnung, wofür sie zuständig sind. Er unternimmt nichts, verweist mich nur ständig auf die AGB und weiß nichts. Die Spielauswahl ist ganz okay, aber nicht alles ist dabei. Kommen wir zu dem wichtigen Punkt, den Auszahlungen: Ich habe einmal versucht, auszuzahlen. Nach zwei Tagen habe ich die Auszahlung storniert und weitergespielt. Das Casino lügt also, dass es sofort auszahlt. Alles andere interessiert mich nicht, wenn ein Casino nicht in der Lage ist, Auszahlungen spätestens innerhalb von 24 Stunden zu überweisen. Das Casino macht Werbung, dass es so schnell auszahlen würde, aber es macht nichts davon. Es ist nicht nur dieses Drecks-Casino davon betroffen, sondern alle, die unter Igloo Ventures SRL sind. Daher bitte achtet darauf, wo ihr spielt.

I liked the games, and they have good providers. It’s easy to log in with just phone number. I also liked the support, first you talk to a robot but later on if you don’t get your help you need they put an assistant to help.

The withdrawals are maybe not instant but I got my withdrawals approved after sending bankstatement. So the withdrawal took like 24 hours which is okay for me.

Says the withdrawals are instant but held mine for day. When I complained, they just closed my account. I have 1300 in my account. That’s 1300 Canadian dollars.
I’m urging everyone to stay away from this casino. I will talk to my bank to charge back the transactions as they stole my money and closed my account without any explanation or reason.

This is the worst casino I have ever visited in terms of support and withdrawal requests.

It is by no means instant and they will do everything in their power to avoid paying out.

This is actually my first time writing a bad review for a casino and it will be the first time I actively will report it to Curacao Gaming Board.

If you ever think about gambling, choose any other casino that is not a part of SIMBA V.V.

All the positive reviews are paid bots, by the way.

InstantCasino has a few positives, like fast signup and a well-optimized website that loads quickly. The user experience is smooth… but unfortunately, that’s where the good things end.

InstantCasino advertises everywhere that withdrawals are instant, but that's a complete lie. When playing with cryptocurrency, fast withdrawals are a must, and this casino fails miserably. My withdrawal has been pending for over 48 hours, and I still haven't received anything. There’s no real live support, just a chatbot repeating pre-configured answers. This site should be called SlowWithdrawCasino.com instead of InstantCasino. False advertising and a terrible experience!

Two of my withdrawals got processed just fine. Then I closed my account while I had some money on my account, because the experience was horrible. To get my money, they are demanding me to provide a bank statement that has IBAN, full name and full address. Bank statements don't have addresses in 2024, atleast in my country. Only way I can get such a document is by paying my bank to send me one by mail and that costs money, it's not free. And the document needs to be a PDF-file so a picture of the bank statement is not enough for them. It's been over a month now and they will not send me my money. I'm not going to pay my bank to send a bank statement with an address AND then buy a scanner so I can transfer it to a PDF-file. I have proven my bank account and address earlier, separately. Can't recommend this casino to anyone.

Withdrawals are getting marked as processed but are actually not being transferred. None of my withdrawals were actually paid. They ask you from bank statements with ALL details. Checking on it and then process a new request. Still not a single withdrawals was received. They are NOT telling you the reason why the payments are not getting done or why you didn't receive it. They simply book the amount back to your account and say to initiate a new withdrawal request. Everything is well documented (you can reach out to me if you want to see it) and will of course be shared on every single platform. What a fraud :-)

nothing as of right now. I thought the games seemed fair, but I'm so disappointed. I don't recommend depositing here, unless of course you're willing to hand them your hard-earned money with no compensation if you win.

I have now been waiting for almost 48 hours, have reached out to chat support, and both the complaints and support emails, without even so much as a response from either of the emails. I got a generic one sentence answer from their "support" saying that withdrawals can take up to 24 hours, so i wait. it has now been approaching 48, and my withdrawal has not even been processed, nor have any of my 4 emails been responded to. Customer service literally closed the chat on me, when I asked questions. After i waited through almost 35 people in their que. Im starting to think i'm being scammed. This is so disappointing! The chat support seems to be all automated responses, despite the fact that they make you wait 40 minutes to even reach an "agent." I have never in my gambling history been treated so poorly, by any casino. They don't even have the courtesy to send an automated response. Falls upon deaf ears.

The variety of games and the platform is very friendly, however, the withdrawals are not instant as they say. They have good providers and several live casino games. They don't have good customer service.

I made several deposits, but a deposit of 1505 USDt was not credited to me, I have been sending emails for days, without any response. They just kept my deposit. I passed them the txid and deposited it in the wallet that the casino provided, even so, they did not credit me with my money. There are better options. Be careful with depositing money here