Hello! Casino

The design is awesome + the search function.
Many games.
The wagering requirements is not that high on bonuses.
Deposit methods.

Withdrawal methods.
Support.

The help and response you get is under all criticism. In my case it was about verification and withdrawal. While I applied for withdrawal, I submitted a verification document. Over 130h later I get the answer that they approved the verification, this is after I contacted the chat twice in the case. However, they have not approved the withdrawal, I contacted the chat saying it would take another 48h from then. Then 3-5 business days before the money is on the bank account. For me, this is the most important thing to do when doing a casino, hence the low score. I also think it's incredibly bad when you as a customer question what it takes that time? The answer is that there is a high load. Remember, it's the ones who wrote 48h! Then there is nothing they can do after it's been longer .... Had it been the contrary that I, for example, violated a rule, the same thing there. There is "unfortunately" nothing they can do there either.
No thanks. The grass is actually greener on the other side.
Thank you.

Withdrawal system lacks majorly. South Africans can't withdraw as we do not use a IBAN number. Then I was told by Support to deposit via Skrill in order to get my money, did so and to my surprise I couldn't withdraw again. Support told me deposit again via a PC. After spending so much money at Hello casino I wasn't allowed to withdraw my money. I eventually played out everything and will not return to play at Hello casino again. Why allow South Africans to deposit money but make the withdrawal such a difficult process? I never get any emails on promotions, your casino hardly have promotions. I'm so done with this casino!

Casino is great and site layout is fantastic, great choice of games etc. and easy to navigate.

Absolutely horrendous customer support. Submitted documentation for verification which takes two days, seriously. Came bank and said they needed more. I had already sent enough to steal my Ide a few times over. So then it takes another two days. Ridiculous when every other casino can do it in a few hours.

Support aren't helpful either. Customer support is everything.

Well just signed to hello yesterday and first impressions are very good, first deposit I got chinned but second deposit with a 30% bonus has me still playing.

I havnt gone through the varification process yet but from above posts it shouldnt be too stressful, not bad array of games tho miss microgaming here and no search button for games.

This casino actually feels proffesional playing at it so I have high hopes fingers crossed

No microgaming games which would make this a 9 or 10 star casino and I had to ask where my free spins were instead of them being automatically there

Website, support, payouts (speed), promo offers, cordiality, the way they treat a player.
An example of what a casino should be like to have happy customers.

Cannot think of any flaws. Really typing here only because I have to type 50 characters in the box.

Hello! is operated by the relatively new "Imperium Network Solutions" casino group, who seem to have sprung up out of nowhere but quickly established themselves with an honest and trustworthy bunch of multiplatform browser based casinos. I signed up at Hello! very soon after they launched after seeing banners on many affiliate sites offering fifty free spins on NetEnts Twin Spin with no wagering requirement and have since signed up at two more of their casinos, Spin Station and Reel Island, without any problems so far at all three.

I didn't do all that well with my fifty free spins but I blame NetEnt for that not the casino - I used to dislike Twin Spin with a vengeance but I must admit to having warmed to it quite recently after discovering it to be more horrendously streaky than just plain bad paying. My £12 or so of winnings were wager free but I decided to top them up with a deposit to take advantage of the 100% match bonus which also came with a "second chance" by way of another 100 free spins that could be played on any NetEnt game.

Whilst I didn't manage a win using my deposit or match bonus, the 100 free spins I received were again wager free as are all free spins at this casino - a huge plus, I think - so when I won over £70 from my free spins I decided I would request a withdrawal which left me £20 up on my session overall and very happy with my evenings gaming! Hello! pay out quicker than most casinos too, they state "Instant" on their banking page but in reality around 4-8 hours seems to be the norm, with the odd request processed in under an hour if requested during the daytime.

The minimum withdrawal here is stated in the terms and conditions at £50.00 which I believe was correct when the casino launched but they have since reduced this to £25.00 which I think should be low enough for all but the lowest rolling of players. Nevertheless I do believe that if a casino is willing to accept a deposit of £10 they should be willing to pay out as low as £10 as well.

Also, whilst it's not a huge problem by any means.. why on earth is it called "Hello! Casino" ?! I wonder if this name somehow makes more sense to people outside of the UK but here this name is a source of bemusement more than anything else!

Good website with good games! Easy to find games what you want to play.

Customer support replies in short time.

HelloCasino does not offer fast withdrawals. If you choose withdraw your money then you should take into account, that first you need to wait about 48 hours after your money directed to payment department (after it will take more additional days according to your payment method). Bad is, that there is no way to fasten this process - ever you write to support and ask to short the 48 hour period, this is not possible.

Moreover, during this 48 hours time you can cancel your withdrawal(s) and play with this money again (and may lose it). Only option to keep your money, is wait for 48 hours + days which takes payment from Hello to your bank and use the "cooling off" method (example, for 2 days you disable your login to this casino).

Once upon a time, not too long ago, I was really enjoying my time at Thrills Casino, but 1 year after that, I was no longer allowed to play there anymore. That was very frustrating indeed, and so, in search of a replacement, I then came across another similar one, and this was Hello Casino. Oh boy! I was so glad to have found it and I soon signed up after reading up on the promotional terms of its Welcome Package offer. I just couldn't refused it - all free spins are wager free - just as at Thrills Casino where I got booted out. My happiness was short-lived!

Eager to start playing, I deposited some money and took up the Welcome Package offer to earn my 50 wager-free spins. I got really frustrated when no free spins were credited into my account, and when I checked with their support, I was informed that players from my country were not eligible for any wager-free spins. That got me really really hot, being denied of such benefits yet again, so then I played off my deposit to zero balance and I logged out, vowing never to return again. I keep receiving emails from the casino that I have a no-deposit $10 bonus waiting in my account, but I was still burning hot, didn't want to take it up, then I 'spam'-med all emails from Hello Casino! About 1 year later, the heat was gone, I was cool, and so I contacted their support again, got back in, and played off that reinstated $10 bonus. Happy for a very short while, yet again...because I won nothing. Damn! But the good thing is, I am now eligible for those wonderful wager-free spins, so I made another small deposit, got some free spins too, but won nothing yet again. Sigh. Maybe the next time?

Hello? Hello? Are you still there Hello Casino? Since that last deposit, more than 1 month ago, I have received zero promotional offers in my mailbox, even though emails from the casino have since been unspammed. What is actually happening here, I keep wondering to myself. Did the casino later realised that I am still not eligible for any wager-free spins? Or what? I have absolutely no idea and I am still in the dark. Until I can get some confirmation from the support people, I am reluctant to make any new deposits. So Hello Casino is nothing more than a decorative item now on my display shelf! Will it ever come back to live? I may or may never know!

The only only online casino that greets you whenever you visit them. Pretty smart name if you ask me. Whenever new casino arrives I always google them first and if you are lucky you will find a great exclusive regarding welcome bonuses. For instant I found this casino's exclusive somewhere. They were and still are offering 100% deposit bonus plus 100 free spins on NetEnt game of your choice and the winning from the free spins are wager free but max cashout of the winning from it is €150, however the max cashout is not apply if you keep playing with your deposit money, in other words max cashout will be void.

There are various Hello casino's welcome bonuses on the internet. 50 free spins no deposit required, €5 no deposit required but personally I like the 100% + 100 free spins bonus because it makes the wagering for the 100% bonus easier to complete.
Hello casino has a lot of games from various providers like NetEnt, Nyx, Leander, Quickspin and a few more.

Like I said before, if you choose the 100 free spins bonus it's hard no to win. You will always end up with withdrawing your winnings, I know I have. My first deposit was €10 and my first withdrawal was €200, this way I have placed Hello Casino on my top 10 regardless their withdrawal time and limited games. To make my long story short ; A classy casino with the best welcome bonuses which I will play for a long time period. Well done Hello casino.

P.S. I haven't see any complain against this casino, so this means something, right?

Although they have plenty games I am kinda disappointed because they do not have Microgaming games and a limited Quickspin slots. Also NetEnt's Frankenstein is not in their list which is really a shame because I really like the game.

Beside limited games I find the withdrawal time could and should be faster. I don't mind waiting a few hours but in that time frame it is very attempting to reverse the withdrawal just because winning is addictive.

Further more I simply do not like that some games are only playable for UK residence players, for example : Red Baron, Zorro etc.

Hello casino I tried few times, and first time I tried this place with no deposit freespins. They have an offer 50 freespins without wagering requirements on twin spin slot game, I won awesome amount from my 50 freespins - 85 euros, which I requested to withdraw. I was required to make small deposit to activate Skrill, but after it was done - there was no any problems for me.

Hello casino website looks great. I did not had any complaints about it. Also I like their selection of games, there is games from Netent, NYX, Thunderkick and others. it is just awesome, because iIlove all this softwares, and it was a lot of fun to me to play in this casino with each of my deposits.

I have spoken with Hello casino customer support couple of times, and it was in live chat. Looks like their live chat support working 24/7, and it was a lot of fun for me to speak with them, because they always post smiles, and looks very friendly and kind.

Bonuses and promotions are regular, and there is different kind of offers. Sometimes it is freespins offers, sometimes it is reload bonuses, also they have weekly cashback offers. Generally casino using very good amount of bonuses and promotions but unfortunately there is not so many offers to be really happy. I am really willing to see more and higher reload bonuses from this casino, and probably better freespins offers.

Withdrawals and verification is fast. I had only one withdrawal from this casino, and it was from my 50 freespins without deposit. I have just requested withdrawal, and it took for me about 1 hour to get verification request. Documents was approved in couple of hours, and after that few more hours and money was on my Skrill. In total it took less than 12 hours, and it is for sure such speed which I will be happy to see from all online casinos.

I rate this casino with 8 stars.

Higher reload bonus offers would be great addition to this online casino.