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Frank & Fred Casino

Unsere Bewertung CasinoRank
7.5/10
CasinoRank
Spielerbewertung 21 Bewertungen
Beschwerdebeantwortung 10 Beschwerden
3 Tage durchschn. 10 Beschwerden
Was uns gefällt
  • Beste Spielautomaten von Top-Anbietern
  • Deutschsprachiger Kundenservice
  • Gültige Lizenzen aus dem EU-Land Malta und Schweden
  • Keine Auszahlungslimits
Was uns nicht gefällt
  • Kundendienst telefonisch nicht erreichbar
  • Fehlende Filtermöglichkeiten für Spielautomaten
Offenlegung von Partnern

Unser Inhalt enthält Affiliate-Links und wir können eine Provision für Betreiberregistrierungen und Einzahlungen erhalten, die über diese Links getätigt werden. Wir empfehlen nur lizenzierte Betreiber und würden keine Marke unterstützen, die nicht von unseren Experten überprüft wurde. Zuerst die Wahrheit erfahren. Dann spielen.


Frank & Fred Casino Details

Hier finden Sie alle Details zu diesem Casino.

  • Allgemein
  • Zahlungen
  • Spiele
  • Verantwortungsvolles Spielen
  • Kundensupport
Webseite
https://www.frankfred.com/de/
Gründungsjahr
2018
Lizenzen
Malta Gaming Authority (MGA), Schwedische Glücksspielkommission Spelinspektionen (SGA)
Partnerprogramm
Sprachen
Englisch, Finnisch, Norwegisch, Schwedisch, Deutsch, Portugiesisch
Typ
Instant Play, Mobile

Frank & Fred ist eine modernes und sicheres Online Casino mit mehreren Glücksspiellizenzen und einer breiten Produktpalette, die von vertrauenswürdigen Softwareanbietern wie NetEnt, Play’n GO, Yggdrasil Gaming, Betsoft, Microgaming und NYX Interactive betrieben werden. Den Mitgliedern steht auch die mobile Version zur Verfügung. Frank & Fred ist in der EU über die Malta Gaming Authority (MGA) und der schwedischen Lotterieinspektion (Spelinspektionen) lizenziert und reguliert.

Nicht zugelassene Länder

Personen, die in den Vereinigten Staaten, Frankreich, Italien, Griechenland, Dänemark, Belgien, Österreich und Großbritannien sesshaft sind, können im Frank & Fred keine Konten eröffnen und nicht mit Echtgeld spielen. Zu beachten ist, dass bestimmte Spiele von jeweiligen Spielanbietern nicht für alle Mitglieder zugänglich sind, daher lesen Sie die allgemeinen Geschäftsbedingungen auf der Website.

Online Spielautomaten

Frank & Fred hat ein klares Ziel, den Mitgliedern eine komfortable, spannende und sichere Spielatmosphäre zu sichern – mit Erfolg, da es eine große Anzahl an Video-Spielautomaten von lizenzierten Software-Giganten, wie NetEnt, Play’n GO, Yggdrasil Gaming, Betsoft und Microgaming hat. Zu den beliebtesten und angesagtesten Spielautomaten gehören Turn Your Fortune, Penguin City, Joker Gems, House of Doom, Oktoberfest.

Mobile Spiele

Frank & Fred ist auch eine kundenorientierte mobile Spielothek, da die Website optimiert ist und kompatibel mit allen mobilen Endgeräten, wie Handy oder Tablet. Die moderne Plattform passt sich jedem Smartphone an, sodass gute Unterhaltung auch unterwegs möglich ist. Keine App ist erforderlich.

Kundendienst

Den Kunden steht das kompetente und freundliche Kundendienst-Team von 08:15 bis 01.00 Uhr per E-Mail und Live-Chat zur Verfügung. Im FAQ-Bereich sind nützliche Informationen über die Registrierung, Auszahlung, Einzahlung, Bonus und Sicherheit zu finden.

Sicherheit und Fairness

Die Übertragung aller sensiblen Spieler-Daten wird mit der Secure Socket Layer-Technologie (SSL) verschlüsselt, um den Kunden eine geschützte Spielumgebung zu gewährleisten.

Für zusätzliche Sicherheit und Fairness, wird auch ein Zufallszahlengenerator (RNG) eingesetzt, der dafür sorgt, dass die in der Spielhalle verfügbaren Spiele immer fair und zufällig sind.

Online Casino Test: Frank & Fred

Frank & Fred hat die Glücksspiellizenzen von Malta und Schweden, sodass es zu den sicheren und seriösen Anbietern gehört. Die Kunden erwartet eine große Auswahl an Spielautomaten und für ein maßgeschneidertes Erlebnis sorgt das intuitive und benutzerfreundliche Design. In unserem Online Casino Test zeigt sich Frank & Fred als guter und vertrauenswürdiger Anbieter. Pluspunkte gibt’s für schnelle Auszahlungen per E-Wallet, Sicherheit, hochqualitative Spiele, fairen Bonus und deutschsprachigen Kundenservice.

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Beschwerden

Lesen Sie die Beschwerden, die andere Spieler für Frank & Fred Casino hinterlassen haben.

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Frank & Fred Casino - Getting the runaround with account verification and withdrawal
Hi.

On 14.05.2020 I deposit 24k (4 deposit) and after a session on live casino, I was at kr 37501 that I wanted to withdraw.

I have submitted ALL relevant documents as my identity (drivers license), proof of address (bill), card statement, document that shows all the deposit made to this site, document that shows that I am owner of the account have been verified.

So all this is OKAY. The issue is when I wanted to withdraw the money, the only way is through Much better, and I had to create an account for Much Better specifically for the withdrawal-process for this site.

Once I created this account, I was asked to upload my driver license (both sides) and a picture of me - the account was quickly verified. I sent a mail to support and they confirmed that my account is VERIFIED.

Now the issue is that FRANK&FRED is not withdrawing my money because my account for much better is not ”proven to be verified”. I have sent screenshots where the customer service from much better confirms that my account is verified, I have sent screenshot of correct name and birthdate under «my profil», I have sent screenshot that I was able to deposit money, I have sent screenshot of that I was able to ORDER a card from muchbetter. All this indicates that my account has been verified. Also, I am not able to change the settings under my profil on muchbetter and the name and birthdate is exactly the same that has been used on this casino.

Still, they are sending me a robot reply of sending them a screenshot where it says that my account is verified?! There is no settings or place in this app where it shows anything else that I have already provided them with. I have sent them MULTIPLE screenshots of all the settings in the app, also from customer service that mentions my name and says that my account is verified.

It is not my problem that they only have MUCHBETTER as a withdrawal method and giving me so much headache in order to withdraw the money.

The customer service for this casino is for no help and has given me the biggest headache after a long time. The way they are trying to withhold the money without any good reason is really scoring me!

After providing them screenshot of customer service, he is telling me they the field for name of birthdate needs to be greyed our, which it is!! I am not able to change the name or birthdate because it has been verified!!

To summarize, the only issue right now is for verification of my muchbetter account
staus Gelöst
Frank & Fred Casino - Payments delayed for 55+ days

on May 17th I have won 55.000 NOK and 40.000 NOK that I later have requested payout on the same day to my bank account in Norway, Sbanken.

Later on 20th May i have won 47.000 NOK that I also the same day requested payout for. I did not use any bonuses, nor have I used campaigns. The payouts were all approved on the same day as requested. I did react that i did not received any e-mail reciepts comfirming the payouts.

Five days have passed without any payment reaching the account, and I contacted the casinos customer service to check the status. I was asked to send the account statement, and further waint for 10 bank days, even though they state 5 days for the account transfer. No money has arrived.

I have been presented with following excuses throughout this period:

1. 3rd party pyment provider had technical issues (Hexopay) - this has caused the delay first 2 weeks.

2. The bank has rejected the payment (yet I have spoken to my bank on several occasions asking if the payment has been rejected? The bank has responded that there are no records of any payments being rejected, nevertheless there has not been any payments notices received to be refused in the first place - The conversation proof with my bank has been sent to the customer service on 3 occassions.

3. Blaiming the Norwegian banks again for refusing the payouts, due to the legislation. (This is completly understandable, if that was the case, but again after several conversations with my bank, no trace of incoming transactions could have been located by the bank, that again reassured me that all the transactions are logged in their systems and if there and refusals from their side, that would also reflect on their logs - but no record has been found)

I have later provided an alternative solution to Frank and Fred, completly solving the situation, by rerouting the payouts to my Revolut account, with the Brittish IBAN number, solving the situation with Norwegian bank refusing the payment.

This has totaly been ignored at after daily connversation with them, where I strongly, daily insisted on rerouting the money to my revolut, i was told that the money has again been sent to the Norwegian account.

I have sent two official complaints, both answered with more excuses. I have asked for evedance of payment, regardless the status, I have not been provided with any. That could actually back up the statements that the payments have been done. Never received.

Friday 21st June, I was told by Tor from Loyality department, that the money was requested back to my player account. It has now gone 8 days, totally 55 days since the payout and no one at frand and fred either wants to tell me when i can expect the money nor if I will get them.

I feel I am being made a complete fool of, and I have never experianced less professional service anywhere else.

I at level 108 at this casino, meaning diamond member, next highest level - the status has nothing to say, eather to this case alone, nor has it any impact on any special bonuses or services this casino claims to offer.

I would appriciate you guys making a review of this, preferrably warning any players seekimng guidince on your pages to stay away from PlayCherry Limited casinos as I strongly susspect that legitimacy of their business and their business model no else then criminal.

I would appriciate if you guys checked this case, I do wonder what they will tell you.

< personal details removed >

staus Gelöst
kr147000
Frank & Fred Casino - Withdrawal still not received
I've been going back and forth with support since the 11th of may, first I was told there was a 5-7 days delay, and that normal withdrawal times took 5-7 days, so I would have to wait around 2 weeks for me to get my amount paid out, however when I contacted them 2 weeks after without getting the withdrawal, I was told to "Kindly be patient" as the amount had already been paid out, this obviously frustrated me, but I waited, I've been going back and forth for 2 weeks, while being told to keep waiting, then 1 month after my withdrawal date, I was told that Norwegian banks were trying to monopolise all winnings, which isn't really something which should take a month for them to figure out, tell the player, and resolve, as several other casinos can do this in 2 weeks tops with the same problems, and you'll still have your money before the end of the month. He also told me that I would either have my money by the start of next week, or have it bounced back to my play account, which I could then proceed to take out with Visa as a withdrawal method, 1 week goes by and nothing, I contact the support and the same guy who have kept telling me to be patient goes ahead and says "No, the money is on the way to your account, nothing is needed to be done" I say Ok and wait another week, still don't have any money and contact him again explaining him literally what the previous guy says and he simply says "I understand and I believe you but there is nothing we can do", I have chat logs I can provide, and I have warned them twice by the start of next week if my withdrawal is not there, I will be thinking of writing in to MGA for misleading me with information and an extremely long withdrawal time. I'd also like to add I double checked with support that all my withdrawal information was correct the next day after I made the withdrawal, so It's not because of that.
staus Ungelöst
kr19975
Frank & Fred Casino - Delayed & Declined Payment
2 weeks ago I withdrew 900 eur from the casino without any problems. The issues started when I won a hefty amount. I made a withdraw to my visa account for 3000 eur since that was the limit. I also sent all the documents they needed. 24 hours later the amount bounced back to my account and I had to contact livechat. The guy obviouslu didnt have a clue what he was talking about and stated that I withdrew money just minutes ago (I made a new request and that was what he saw) After bouncing back and forwards sending in new documents - the payment was finally approved. Since I only could withdraw 3000 and the sum I had left was 4300 I made a new withdrawal request. If things were bad before its nothing of what was coming for me now. The sum was bounced back again to my account and I had to contact livechat again. They now stated that my cardholder wont accept the transfer so If I could provide bankstatements and they could use trustly instead? Fine! I sent banstatements - disapproved. I sent another one - rejected aswell and now for the third time I contacted livechat. Now they need the back of my visa and drivers licence. They have already gotten this and approved them a week ago. It seems like they are stalling the matter and they wont let me speak to economydepartement or do anything else unless my documents are approved (which they already are and says so on their page where you upload them) Also for every request it takes atleast 24 hours.
staus Ungelöst

Beschwerde-Statistik

Gelöst 3
Durchschn. Betrag $ 6,467
Durchschn. Dauer 4 Tage
Durchschn. Antwortzeit 3 Tage

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5.8/10 21 Bewertungen

Top-Bewertungen unserer Spieler

Good variety of games, good variety of games, nothing else good worth mentioning.

Clueless support-different details were given by different people in support regarding deposit bonus. One was claiming that any winnings are all lost if bonus is cancelled, while other person in live chat quote that if bonus cancelled you lose a half winnings. It was also said that wager is half from original deposit have from bonus which is nowhere mentioned in their site!

Also totally misleading information about deposit bonus... Its said that the total amount of welcome bonus must be wagered 35x or 30x or 17x, where a casual player assumes that they mean that only the bonus must be wagered as they don't mention that the original deposit must be wagered. The truth is otherwise as they mean the deposit plus the bonus must be wagered. Unbelievable that they trick and mislead players in 2018.. I was given 25 euros deposit bonus and had to wager 1250 euros! Be careful.

Frank and Fred casino is a place I joined just a week ago. I was scrolling down the list of newly added sites on AskGamblers and their name caught my attention. I thought it was a nice sounding name with some interesting back story of the people behind it. Then I took a closer look and saw that they are powered by Netent and few other providers I like and I decided to give them ago.

When I was looking for a no deposit bonus to possibly try them for free first, I saw several articles about their no deposit free spins wheel. That sounded very exciting and kind of reminded me of Rizk casino and their wheel. I have to say that I think that their website looks really nice and polished, the color scheme is a real eye candy and is kind of resort themed. I also saw that they truly have the free spins wheel and I couldn't wait to have my hands on it.

The registration and verification was quite fast and simple. Important thing to add is that in order to play there, you need to verify your phone so it's important to add a correct number in the form. Anyway, after that was done, I clicked on the wheel and I was taken to Starburst slot. Then a big wheel came up and I scored 10 free spins on Starburst. You can win as little as 5 free spins up to 100 so it's definitely exciting and a good selling point. From my 10 free spins I won 15 cents so I didn't last long.

Afterwards I decided to make a deposit and claim the welcome bonus. The offer itself is quite good as it gives 100% match bonus and 100 free spins on Starburst, but as we can often see, the free spins are divided in sets of 10 for the next 10 days. I wish sites would allow to play all free spins at once as it's not a high volatility game anyway. Both free spins and bonus have 35x wagering which is quite good. I wanted to have a quick chat with support to confirm that but they were offline and unfortunately they work quite limited hours. So instead of waiting for the next day to chat, I went to cashier and deposited 20 euros. I chose the bonus before deposit and afterwards the bonus was added right away.

I spent my session playing Hotline. I had a few 50x bet winnings on a 30 cent bet, but I didn't get any free spins round or major win and eventually I ran out of balance. The next day I got my first free Starburst spins and they paid absolutely nothing. I have a few more days with free spins to enjoy but I'm not expecting anything much as my relationship with Starburst is more cold than hot.

Overall I had a great time at Frank & Fred. I think they have an intriguing concept with nice game selection and good welcome bonus. The only downside was the fact that their live chat isn't available 24/7.

At first I liked the games they had, and their VIP program looked interesting. But little did I know, that was gonna change fast.

I got an email saying:
How to get the offers:
Friday: Make any deposit and get 100% up to 250 kr in extra bonus money
Saturday: Log in and smile all the way to the bank - 5 free spin waiting for Fat Rabbit
Sunday: Deposit 250 kr and get 25 free spins on Wild Swarm
Scream out "ONE TIME, ONE TIME, ONE TIME" *
So on Friday (today) I made a 250kr deposit. The money was taken out of my bank account, but it didn't show up in my frank&fred account. After an hour in chat with 2 different agents, where I sent screenshots from my online banking, they managed to fix it. However, they didn't add the 250kr bonus. I told them I'll give them an hour before I come back, and that I'd expect it to be sorted by then. Then I speak to a CS Agent named Petter. This guy was rude, took 5 minutes between his replies, and he wasn't interested in doing anything to help me out. After 15 minutes in chat waiting for Petter to reply, he said "wait til monday". It's a 3 day promotion ranging from Friday to Sunday. And they tell me to wait til Monday. When i went to the withdrawal page, I couldnt even withdraw the money I had deposited. Couldnt even start the withdrawal. I eventually just gave up, and decided I would play Book of Ra - But the game was "unavailable". So was Lucky Lady's Charm. And then I figured I'd try some BTG games, but they were unavailable as well! In the end I played book of dead and lost my balance in 2 minutes. Could have been different if I actually got the bonus I paid for. Unbelievably bad experience with this site!

Yes, I agree with "RISEOFVIL" one of the best Casinos I played.
Clear bonus rules, easy to find, no hidden rules.
No proplems with verifying, fast payouts.

Nothing I dislike. Wish all casinos could be like Frank&Fred.

- Nice VIP program?
- Good selection of providers
- Friendly support

I joined Frank&Fred a month ago and now have a platinum status which you will imagine give some great benefits like 10x on bonuses and super spins instead of regular spins... sounds good dosent work. Can't even complete a 10x wager on bonuses and maybe get 1 hit out of 20 with super spins. This casino is utter BS and is cold whenever you get a bonus this is doable.

Casino was good and the bonuses was avarage. Great selections of games.

I got a call from the casino promising a new deposit bonus. Later that day I went into the casino and to my suprise I did not find any deposit bonus. I asked in the chat and I was told that the bonus I was offered had already been used when I registered 2 weeks ago. This is the worst I have ever experienced by an online casino. I got a little mad and told them to close my account. There was no objection and questions. The account was closed instantly even the live support already knew the reason for it. There are tons of professionals casinos out there. I suggest that you guys stick to those and not a casino that cannot opphold their promises.

One of the best casinos I've played, good support, great bonuses and good VIP programs.

Nothing negative to write at all. Completely satisfied.

This has been a great casino, semi fast withdrawals and great game selection

I never got my signup bonus

All was great until now when I chose to take a break from gambling I made my final withdrawal and went on a cool off period. Now they send me an email telling me that my documents have been declined I need to send other form of ID new bankstatement and so on. It had all been approved and I have made several withdrawals but now that they see me going on a break and they cant take my money back in deposits I guess they need a reason to hold on to my withdrawal or something.
So be careful and make sure your last withdrawal goes through before you go on a cool off period or exclude yourself because this seems a bit fishy to me
Otherwise a good casino, nice live casino and great slot providers

The site looks smooth and they have a lot of games. The norwegian support its great, they are doing a very good job.

I dislike very much the english support, they seem clueless and very little helpful and talk to me as I just stepped in to the gambling world. And the welcome freespins they were supposd to give me.in 8 batches, 25 freespins per day, I got maybe 3 - 4 times,but the link to activate thoose every day does not work, and I have to contact support every day, that so annoying,when I reached the Norwegian support no problem, but when reached a support named Tanya, I get so angry, she added the 25 freespins today, and told me it was a gesture of goodwill. What the..... , and I am still missing maybe 3- 4 batch of freespins, looks like they dont honor the welcome bonus, but you now what, they still owe me thosse freespins, but they can keep it for themself, I dont need this kind of treatment, go begging for freespins.

Overall it's a great casino with good bonuses and a great level system.
I just wish I could lock my withdraw so it's not posible to cancell while waiting for them to approve it, since it takes a while (not over 24 hours though) for them to do so.

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