EUSlot Casino

EUSlot Casino - Pending withdrawal for more than 7 days after the account was verified

€622

Hi,
I deposited few times at this casino, never taken any bonus during deposit and wagered more than their 3x requirement. Casino team stated that my account is already verified.

I requested for my first withdrawal(of 3519.80€), its status continues to be in "pending" for more than 7 days. They advertised in the site's FAQ that it only takes one hour to process. In the chat section they mentioned it may take up to 48 hours. I have tried to reach their support teams, they continue to state that it's being processed by their finance department and they refuse to give me any timeline for that. It would be great your service can solve my issue at the earliest.

I used same bank transfer for my deposit and withdrawals.

Thank you for your attention and your support.

EUSlot Casino - EuSlot Casino refuses to process withdrawal and has made some ridiculous requests instead that lacks justification

€3519.8

Today I deposited $30 at this casino using my EcoPayz account. I did not take a bonus and turned over my deposit amount more than the required number of times. Then I requested a withdrawal of $100 to the same EcoPayz account. After approx. 45 minutes I got an email stating that my withdrawal was cancelled and I needed to submit pictures of my bank card. Although, I did not deposit with or request a withdrawal to a bank account (bank card). I entertained this illogical request by submitting photos of my bank card and requested (again) from the casino a withdrawal of $100 to my EcoPayz account. Lo and behold, I receive another ridiculous email stating that my 'pics. of my card' were not approved and I now need to upload my bank statement showing my name and showing the card belongs to me! Also, my withdrawal request was cancelled again by the casino. Strangely, no reference was made about my EcoPayz account although that was the deposit method used and requested withdrawal method.

I refused to have my intelligence insulted and therefore sent a response requesting clarification on why pics of my bank card and bank statement are needed. If these things are not relevant to the transaction I view it as an invasion of my privacy.

I received another email asking for the same documents and with none of my questions answered and my cashout denied.

I believe this casino is stalling on paying out. I have been playing at EuSlot casino for years, verified my account and made many deposits and withdrawals to the same EcoPayz account without any difficulties. And my EcoPayz account documents were submitted and approved a long time ago.

Note: If supporting documents are needed to substantiate my claims I am able and willing to provide these.

EUSlot Casino - Waiting withdraw 350e and account problems

$100

I had an email user account Euslot.com. I deposit 15.10.2021 to my account and won 350€. After 15.10.2021 they changed system and I could not login anymore using the email account but they still found my account and wanted documents. The withdraw was cancelled because I had not downloaded documents.

I asked how do I send documents and they said that only way is to upload docs to their site. They said that I need make a new Trustly account. 18.10.2021 so I deposit 20e and then downloaded documents. 20e was refunded to my bank.

Euslot.com email support is replying that they are checking my account. Today is 21.10.2021. There are many reasons why I believe that they pay my withdraw but I'm still awaiting payment. Also you can think of this feeling that at first you can't login to the account and later you need deposit 20e so they can pay to withdraw and then you need to wait many days when they check this.

EUSlot Casino - Withdrawals keep getting rejected

€350

Hello,

I would like to raise a complaint for consistent withdrawal rejection and misleading customer service from the side of euslot.com

Originally my 1st withdrawal was rejected because I made the initial deposit with a new debit card. After I verified the debit card I still get withdrawal rejections and the reasons keep changing. First it was because of an issue on the side of the casino. They encouraged me to make new deposits (while their terms and conditions say that every deposit comes with a x3 wager). Today I specifically asked them if it would be ok if I make a small minimum deposit and try to withdraw the money again (with the same debit card I used this week). I asked which were the alternative deposit methods, and the support verified that if I make a deposit with my Visa everything should be ok with my withdrawal. And again it was rejected. The last reason the casino gave was because my payment provider blocks the amount and the transaction. I checked with my bank over the phone and they see no attempts from the casino for any payments. I also double checked my online banking and I see no track record of blocked transactions. I asked the casino to provide me with the chat transcripts from this week and I am still waiting for a response from them about it.

I am attaching the email correspondence with the casino. I am awaiting for the chat copies so I can provide them to you. Basically I had the same conversation today with the email messages in screenshots 4, 5 and 6. If you can request chat transcript from them as proof that would be great!

EUSlot Casino - Not honoring their own VIP program

Hi,

I've tried to get some clarity from this casino regarding my member level but i'm not satisfied with the answer and believe its not correct. I've tried with the online chat and my personal manager which is doing a good job but its still not alright.

As you can see in the attachments i've got 106111 xp points which is more then enough to level up more then once, this is also confirmed because i need -40000 points to level up.

You can clearly see that 4 levels are unlockable and i have more then enough points to unlock them and receive the bonuses that comes with it ofcourse.

The answers (see attachment) i got are saying that i've reached the highest level but why aren';t they unlocked then and why didn't i receive the bonus.

I'd like to receive the level and bonuses that match my xp points.

I don't want to be negative about this casino because overall the are great but this issue is something that need to be solved and not being avoided by giving me other bonuses.

EUSlot Casino - Self Exclusion with brand under same licence

Hi,

I have had issues with a number of casinos operating under N1 Interactive (licence holder) which owns and operates a variety of casino brands, one of which is EU Slot. I initially requested to be self excluded on 26/3/20 on BobCasino which is a casino operating under the N1 Interactive MGA licence which also operates EU Slot and received confirmation via email of the self exclusion. I also emailed support to request I be blocked from all casinos under their licence due to gambling problems however I have been allowed to open an account with EU Slot and deposit the following amount on

1500 - 31/7/20

500- 31/7/20

I feel the Gaming operator’s responsible gambling system has severely failed me and my addiction was let take over and I lost control. I have contacted EU slot by email However have not received any satisfactory response.

Please see attached screenshots of some of the deposits made, also please see attached email from Bobcasino as proof of request to self exclude from all of their casinos.

I have used all the same personal registration details as my original Bobcasino account

Name: < removed >

DOB:< removed >

Address: < removed >

EUSlot Casino - IDeal deposits still pending after 4 days

€2000

August 1st I made a deposit of 100 and 50 euros. I see my deposit in my history but these have been pending for 4 days. I have contacted customer service several times. I keep hearing the same thing to wait.
I also sent all the evidence that I paid. But I don't hear from EUslot.com.
The customer service indicates that they have forwarded it to the finance department. But I can't speak to them either.

EUSlot Casino - My account has been unfairly disabled

€150

Dear Askgamblers,

When I started playing on your casino I was 18 years old and I did not deposit a lot of money.
I think I have been playing on this casino for around 4 months now. At the beginning all of the deposits and withdrawals went very well and very quick. When you asked me to sent more documents I did and I sent you everything you asked for. And it got approved so I kept playing.
I had my wins and my losses. But never deposited more than 800 euros at the time. I had wins and losses.
I made a list with all my deposits and withdrawals. It came to 2180 euros of deposits, 1417,50 of withdrawals and I still had 570 euro pending so it would be only a 192,5 lose. So I kept waiting on my withdrawal requests to be approved. But every day I went to their 24/7 help desk. But they kept telling me to wait a bit longer for the withdrawal to be approved. One day I asked them to give me someone on a higher department to help me. And they gave me contact with Aleks. He told me that I had to send in more documents. So I did and sent them every document they wanted from me. The withdrawals were made on 16 March and until 15 April without hearing anything about them suddenly my account has been disabled. They sent me an email with the information that I have been using multiple accounts. Which I am not, I asked them which email or anything they found that would duplicate anything from my account. All emails with EUslot will be attached to this complaint. I got a response from Aleks and he found an account with the email stijnbra****[email protected]. And Stijn is a friend of mine who plays on his own account. And then I got another response on my question why is my account disabled. In this email they said that the email was j*rdi*us*ink@up*mail.nl but I have never heard of this email and I don't get the fact that they both say another email and both of the emails are not correct.

I hope that you have enough information and see the process I have been going through.
I saw another complaint being solved so I hope we can solve my problem as well.

Kind Regards,

Jordi Bos

€570

Beschwerde-Statistik

Gelöst 11

Durchschn. Betrag $ 2,576

Durchschn. Dauer 5 Tage

Durchschn. Antwortzeit 1 Tag

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Spielerbewertung

8.3/10 ● 49 Bewertungen

Top-Bewertungen unserer Spieler

Toetje33

9/10

I started playing on EUslot a short while ago and are very satisfied. Very customer friendly, easy interface, great live support and a great variety of slots. Also withdrawals are very fast.

Dear TOETJE33, We really appreciate your review of our casino! It is really important that you like our customer support, the speed of payments, the website and the variety of slots. We are looking forward to seeing you again! And we are sure that you will get only great experience and amazing offers in the casino. Warmest regards, Euslot Casino Team

EUSlot Casino vor 5 Jahren

AlexCxx

8/10

Toll finde ich die abwechslungsreichen Slots. Richtig toll sind die Leute vom LiveChat und mein Premium Account Manager. Wenn ich einen Bonus möchte bekomme ich ihn in 95 von 100 Fällen. Und alle sind sehr nett, "man kennt sich".

Dass das gsngjge Bonusspiel so ein scheiß schlecht laufender Slots ist, der läuft nur auf 5 Cent und nur mit viel Glück kreuzt man paar Euros zusammen. Das sollten die Mitarbeiter dort dringend ändern.

Lieber ALEXCXX, Vielen Dank für Ihre Erfahrungen in unserem Casino! Wir werden weiter hart arbeiten, um unsere Spieler zufriedenzustellen. Es ist gut zu wissen, dass Sie mit unserem Kundenservice zufrieden sind. Außerdem werden wir Informationen über unsere Bonusspiele berücksichtigen. Danke, dass Sie bei uns sind! Mögen Glück und Glück immer auf Ihrer Seite sein! Herzliche Grüße, Euslot Casino Team

EUSlot Casino vor 5 Jahren

Hollie2525

8/10

They have a great selection of games that I like to play. Plus my VIP manager is awesome. She always responds super quickly to my needs which is nice. Also has my absolute favorite game.

Nothing really as of yet my only thing would be that sometimes the cash out requests take hours to approve but once done, are in my bank in less then a day.

Dear HOLLIE2525, Thank you for posting such a positive review. We are really pleased that you are enjoyed with variety of the games. We do our best to provide each player only with positive emotions and fantastic experience. Only good luck ahead! Kindest regards, EUSlot Casino Team

EUSlot Casino vor 5 Jahren

Hendrik97

10/10

Very good casino. My manager always helps me and tries to get everything out of it for me. I am very happy with the customer service and the games on offer.

At the moment I still have an open profit that will be checked, will let you know how it ended.

Dear HENDRIK97, Thank you for your feedback on our casino! We are extremely happy that you are satisfied with the slots, support team, bonuses, and other aspects. Thank you for staying with us! Warmest regards, EUSlot Casino Team

EUSlot Casino vor 5 Jahren

danimartin025

10/10

I play on EuSlot.com site, from one year. They have a great staff, and only cool bonuses, they work really fast and really good 24/7 on clock.
You can cash out really fast, and that's why i don't want to change EuSlot casino never. :)
My personal manager, Carter from EuSlot casino, is also the best personal manager that I've ever have.
Carter answering always fast, and have only the best bonuses for me.
So, thanks for being so pro, Euslot.com!

Dear DANIMARTIN025, We appreciate you taking time and writing such nice words about our online casino. We are happy that you found another home with us, that is what we strive for every player to feel! Our customer support team send you their love and wish you the best of luck and only big wins ;) Kindest regards, EUSlot Casino Team

EUSlot Casino vor 5 Jahren

Yourtak

3/10

Fast communication with chat. They are friendly but it depends who is helping you. If you have a problem it could be that they say its your problem. And not theres.

Couldn't withdraw with trustly because of a fault in there system, they keep.saying that I did something wrong and that I only can make withdraw on computer. They say because Trustly does not allow withdrawals made on mobile. On other online casinos this is not a problem.

Now I made payment by bank transfer but this could take.7 days they say. On other casinos this takes max 2 working days.

Dear YOURTAK, Thank you for your review of our casino. We greatly appreciate your words. We promise that we are constantly trying to improve our work and do our best to help our players. As for the delays in carrying out the withdrawal of funds, on our part, we did everything in the shortest possible time. Unfortunately, not everything is up to us. As for the inability to withdraw funds through Trustly by phone, this is the policy of the payment system itself. Also, when withdrawing funds via Bank Transfer, we confirmed your cashout according to the casino rules, but after that, everything depends on the side of the bank. We will be glad to see you again in our casino and guarantee that everything will be at the highest level. Best regards, Euslot Casino Casino

EUSlot Casino vor 6 Jahren

Johnnygotthebone

2/10

Game selection is large
No lagging on iPhone.
Deposit options are available for Canadians.
Support is available for Canadians.
When making a deposit it’s in the account right away.

Three days to verify the account and the same documents were requested more than once while there was a pending withdrawal.

Bonus terms although clear on their site can easily be misunderstood.

Be careful with free spins. They can add a requirement on your cash balance stopping you from a withdrawal.

I decided to close account based on the little things that make it bery difficult to play at ease.

Dear JOHNNYGOTTHEBONE, Thank you for your review on our casino. We really appreciate that you liked the game selections and availability of payment methods for players from Canada. Concerning the verification, we want to draw your attention to the fact that EUSlot Casino is famous for our truly fast process of verification. We want to emphasize, that a lot of players noted quick verification and cashouts in their reviews. Moreover, we have described this in our “FREQUENTLY ASKED QUESTIONS”, paragraph “How long does proof of identity take?” The only one reason why this process can take long time is when the player replies the request to send appropriate documents slowly. What is more, we reserve the right to reject the document in case it is not relevant and request an appropriate one. The security of each player is very vital for us, and we need to be sure that account belongs to the exact player in order to make a withdrawal. Secondly, I would like to state that we put all efforts to make the bonus terms and conditions simply to read and understand. We described every piece of information and encourage player to get familiar with bonus terms before registration. Moreover, our support live-chat is available round the clock and every player has the possibility to contact us anytime to get more information about the bonus rules. Sincerely, EUSlot casino support team

EUSlot Casino vor 6 Jahren

Inder9

10/10

Ein super gutes neues casino in dem ich mich richtig gut aufgehoben fühle. Der Kundendienst ist rund um die Uhr über Chat erreichbar. Super schnelle erste Auszahlung.

Man sollte sich wenn man dich beschließt mit bonus zu spielen genau die Bedingungen durchlesen. Aber das ist ja nichts negatives. Weil ansonsten ich nichts negatives schreiben kann

Sehr geehrte INDER9, Vielen Dank für eine so positive Bewertung unseres Online Casinos. Wir geben immer unser Bestes, um jedem Spieler nur positive Emotionen und eine großartige Erfahrung zu bieten. Wünschen Ihnen viel Glück und viel Spaß :) Mit freundlichen Grüßen, Euslot Casino Casino-Team

EUSlot Casino vor 5 Jahren

LeaAnn

10/10

Legit and trusted online casino with lots of games. Costumer service is fast to response, especial mention to: Carter, Elizabeth, Elijah and Kenny for giving patience to answer all my concern and very fast withdrawal. Mine takes 1 day only❤❤❤😊

Dear LEAANN, Thank you for your kind words about our friendly support and fast withdrawals, much appreciate. We always try to pay out the winnings to our players in the shortest time possible to make the experience enjoyable and convenient for our players. Hope you will be our player for many years and promise that we will do our best to make your playing comfortable and enjoyable. Warmest regards, EUslot casino team

EUSlot Casino vor 6 Jahren

Sterejo17