EUSlot Casino

Hallo, Askgamblers-Team,

Ich habe bei meiner Registrierung nicht drauf geachtet, dass ich bereits einen Selbstausschluss bei einem Casino der N1-Interactive Ltd. besessen habe, festgestellt habe ich dies als ich mich beim BOB-Casino anmelden wurde, dort bestand der Selbstausschluss wegen Spielsucht.

Ich habe dann ein schreiben aufgesetzt, worauf ich keine Antwort erhielt, der LiveChat hatte mir nur gesagt, dass eine Rückerstattung erfolgen wird allerdings nur auf SKRILL.

Diese Art von Rückerstattung werde ich nicht empfangen können, Skrill hat meine Konto blockiert, neu angemeldete Konten werden geblockt.

Es gab dort mal Streit wegen einer Kreditkartenzahlung mit der Skrill-Karte.

Insgesamt habe ich bei EU-Slots 622,00€ eingezahlt und im Paradise-Casino 50,00€, ich muss sagen fairerweise möchte man mir die Einzahlungen erstatten, das finde ich super.

Die Einzahlungen habe ich wie folgt getätigt:

EU-Slots:

3 Transaktionen mit der Kreditkarte a 100,00€

1x Rapidtransfer 300,00€ (Ohne Skrillkonto)

1x Rapidtransfer 22,00€ (Ohne Skrillkonto)

Paradisecasino:

50,00€ per Paysafe.

Ich verstehe nicht wieso die Transaktionen nicht auf die Kreditkarte sowie auf das Bankkonto erstattet werden.

Die 300,00€ habe ich per Rapidtransfer mit meinen Bankdaten bezahlt, und die restlichen 300,00€ mit der Kreditkarte.

Ich würde Euch Bitten in dieser Sache zu vermitteln.

Screenshots liegen vor aus dem LiveChat.

Vielen Dank

Today I deposited $30 at this casino using my EcoPayz account. I did not take a bonus and turned over my deposit amount more than the required number of times. Then I requested a withdrawal of $100 to the same EcoPayz account. After approx. 45 minutes I got an email stating that my withdrawal was cancelled and I needed to submit pictures of my bank card. Although, I did not deposit with or request a withdrawal to a bank account (bank card). I entertained this illogical request by submitting photos of my bank card and requested (again) from the casino a withdrawal of $100 to my EcoPayz account. Lo and behold, I receive another ridiculous email stating that my 'pics. of my card' were not approved and I now need to upload my bank statement showing my name and showing the card belongs to me! Also, my withdrawal request was cancelled again by the casino. Strangely, no reference was made about my EcoPayz account although that was the deposit method used and requested withdrawal method.

I refused to have my intelligence insulted and therefore sent a response requesting clarification on why pics of my bank card and bank statement are needed. If these things are not relevant to the transaction I view it as an invasion of my privacy.

I received another email asking for the same documents and with none of my questions answered and my cashout denied.

I believe this casino is stalling on paying out. I have been playing at EuSlot casino for years, verified my account and made many deposits and withdrawals to the same EcoPayz account without any difficulties. And my EcoPayz account documents were submitted and approved a long time ago.

Note: If supporting documents are needed to substantiate my claims I am able and willing to provide these.

I had an email user account Euslot.com. I deposit 15.10.2021 to my account and won 350€. After 15.10.2021 they changed system and I could not login anymore using the email account but they still found my account and wanted documents. The withdraw was cancelled because I had not downloaded documents.

I asked how do I send documents and they said that only way is to upload docs to their site. They said that I need make a new Trustly account. 18.10.2021 so I deposit 20e and then downloaded documents. 20e was refunded to my bank.

Euslot.com email support is replying that they are checking my account. Today is 21.10.2021. There are many reasons why I believe that they pay my withdraw but I'm still awaiting payment. Also you can think of this feeling that at first you can't login to the account and later you need deposit 20e so they can pay to withdraw and then you need to wait many days when they check this.

Hi,

I've tried to get some clarity from this casino regarding my member level but i'm not satisfied with the answer and believe its not correct. I've tried with the online chat and my personal manager which is doing a good job but its still not alright.

As you can see in the attachments i've got 106111 xp points which is more then enough to level up more then once, this is also confirmed because i need -40000 points to level up.

You can clearly see that 4 levels are unlockable and i have more then enough points to unlock them and receive the bonuses that comes with it ofcourse.

The answers (see attachment) i got are saying that i've reached the highest level but why aren';t they unlocked then and why didn't i receive the bonus.

I'd like to receive the level and bonuses that match my xp points.

I don't want to be negative about this casino because overall the are great but this issue is something that need to be solved and not being avoided by giving me other bonuses.

Hi,

I have had issues with a number of casinos operating under N1 Interactive (licence holder) which owns and operates a variety of casino brands, one of which is EU Slot. I initially requested to be self excluded on 26/3/20 on BobCasino which is a casino operating under the N1 Interactive MGA licence which also operates EU Slot and received confirmation via email of the self exclusion. I also emailed support to request I be blocked from all casinos under their licence due to gambling problems however I have been allowed to open an account with EU Slot and deposit the following amount on

1500 - 31/7/20

500- 31/7/20

I feel the Gaming operator’s responsible gambling system has severely failed me and my addiction was let take over and I lost control. I have contacted EU slot by email However have not received any satisfactory response.

Please see attached screenshots of some of the deposits made, also please see attached email from Bobcasino as proof of request to self exclude from all of their casinos.

I have used all the same personal registration details as my original Bobcasino account

Name: < removed >

DOB:< removed >

Address: < removed >