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Casoo Casino

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Spielerbewertung 369 Bewertungen
Beschwerdebeantwortung 27 Beschwerden
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Was uns gefällt
  • Grandiose Spieleauswahl
  • Großzügiges Willkommensangebot für neue Spieler
  • Live Chat rund um die Uhr
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Casoo Casino Details

Hier finden Sie alle Details zu diesem Casino.

  • Allgemein
  • Zahlungen
  • Spiele
  • Verantwortungsvolles Spielen
  • Kundensupport
Webseite
https://www.casoo.com/de
Gründungsjahr
2019
Lizenzen
Curacao
Unternehmen
Partnerprogramm
Sprachen
Deutsch, Dänisch, Englisch, Norwegisch, Polnisch, Spanisch, Französisch, Italienisch
Typ
Instant Play, Mobile, Krypto Casino, Live Casino

Allgemeine Informationen über Casoo Casino

Wenn Sie sich die besten Online Casinos anschauen, werden Sie feststellen, dass jede von ihnen Teil eines renommierten Glücksspielunternehmens ist und über eine anerkannte Lizenz verfügt, die den Betrieb von Glücksspieldiensten erlaubt. Casoo Casino bildet da keine Ausnahme. Es besitzt eine Glücksspiel-Lizenz aus Curaçao und wird von SG International N.V. betrieben.

Die Registrierung ist einfach, es sind jedoch einige persönliche Angaben erforderlich, um loslegen zu können. Bitte beachten Sie, dass Sie mindestens 18 Jahre alt sein müssen, um Casoo Casino betreten zu dürfen.

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Casoo Casino Boni

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Freispiele
150 Freispiele, 4. Einzahlung
Freispiele N/A
Umsatzanforderung für Freispiele N/A
Mindesteinzahlung €30
Match-Bonus
100% bis zu 300 €, 3. Einzahlung
Umsatzanforderung 20x
Bonus Prozentsatz 100%
Mindesteinzahlung €30
Freispiele
100 Freispiele, 2. Einzahlung
Freispiele N/A
Umsatzanforderung für Freispiele N/A
Mindesteinzahlung €20

Beschwerden

Lesen Sie die Beschwerden, die andere Spieler für Casoo Casino hinterlassen haben.

Alle Beschwerden anzeigen
Casoo - Gewinn wird nicht Ausgezahlt
ich habe ein Problem mit Casoo.com.
Seit 15.01.2020, ist meine Auszahlung offen und ich werde immer wieder hingehalten. Ich kann mich auch nicht mehr Einloggen, da mein Account deaktiviert wurde. Ich habe daher die Befürchtung, das die Auszahlung nicht durchgeführt wird. Ich hoffe Askgamblers kann mir mit meinem Problem helfen.

Hier detailliert:

Abend 14.01.2020:
Ich habe meine 4 First Deposit Bonuse, mit je 50€ in Anspruch genommen. Bei den Bonus 1-3, habe ich kein Glück gehabt. Mit dem 4ten Bonus habe ich dann 1000€ gewonnen und habe auch die Bedienungen erfüllt. Ich habe mich auch an alle Regeln gehalten, wie z.b. 5€ Maximaler Einsatz pro Spin (Überwiegend 2€ und 4€ Gespielt).

Nacht 14.-15.01.2020:
Ich wollte dann eine Auszahlung per Kreditkarte beantragen, dies hat aber nicht funktioniert, daher habe ich dieses dann per Banküberweisung beantragt. Auch die angeforderten Dokumente zur Verifizierung habe ich hochgeladen. Identitätsprüfung (Personalausweis), Prüfung der Adresse (Kontoauszug) und Zahlungsmittel (Kreditkarte).

15.01.2020 8:36h / E-Mail erhalten von Joseph von Casoo
Ich habe ich eine Mitteilung erhalten, dass die Auszahlung Storniert wurde, ohne Angaben von Gründen. Darauf habe ich direkt beantworten, mit der Frage warum.

15.01.2020 17:44h / E-Mail erhalten von Joseph von Casoo
Ich habe die Antwort erhalten:
Es noch etwas zur Verifizierung: Meine Handynummer, einen Nachweis der Handy Nummer (Rechnung) und ein Bild von mir, Zettel mit Aufschrift Casoo 15.01.2020 und Personalausweis.

15.01.2020 18:17h / E-Mail an Joseph von Casoo gesendet
Ich habe die Handynummer, Handy Rechnung und das Bild von mir gesendet.

16.01.2020 16:22h / E-Mail erhalten von Joseph von Casoo
Die bitte um einen Skype Video Chat

16.01.2020 23:31h / E-Mail an Joseph von Casoo
Ich habe mein Skype Name mitgeteilt.

19.01.2020 23:36h / E-Mail an den Support von Casoo
Nochmals nachgefragt, da ich noch keine Antwort auf meine Mail vom 16.01.2020 erhalten habe.

20.01.2020 00:35h / E-Mail von Ryan von Casoo
Joseph wird mich morgen Kontaktieren

20.01.2020 23:36h / Skype Chat mit Jospeh
Ich hatte meinen Personalausweis nicht griffbereit, daher Skype Chat verschoben.

21.01.2020 ca. 23h
Ich habe versucht mich bei Casoo Ein zu loggen, hat aber nicht funktioniert!

21.01.2020 23:06 / Skype Video Chat mit Joseph
Zusammenfassung, sollte dies Ausführlicher benötigt werden, werde ich es gerne Nachreichen.
Wann habe ich mich Angemeldet, Welche Bonus habe ich verwendet, Warum gab es bei dem 3 Bonus ein Problem, Welche Spiele habe ich verwendet, Was waren die letzten Betts, Was der höchste Gewinn, Was der Maximale Bet. Dieses habe ich alles Wahrheitsgemäß mit meinem Wissen beantwortet.
Aussage am Schluss des Chats von Joseph: Es wird alles geprüft, es gibt keine Probleme seiner Meinung nach und das ich bis 22.01.2020 Antwort erhalten werde.
Frage noch von mir: Warum kann ich mich nicht mehr einloggen, Antwort: Zur Sicherheit, damit ich nichts ablesen kann, wehrend des Chats.

Seitdem bekomme ich keine Antwort mehr! Auch auf Nachfragen, wird nicht reagiert. Ich habe daher die Befürchtung, dass ich meinen Gewinn nicht erhalten werde, zumal ich mich auch bis heute noch immer nicht einloggen kann!

Bitte helfen sie mir…
staus Ungelöst
€1000
Casoo Casino - Not getting my money withdrawn
I have been a member of this casino since 2024. During my first year, I had no issues with withdrawals. However, this year I have experienced major problems when trying to withdraw funds.

I made my first withdrawals on the 9th (two withdrawals) and another one the following day. I used the same bank card that I used for deposits and that I have previously used for withdrawals without any issues. All of these withdrawals were returned to my account after six business days, and I was informed that my bank had declined the transactions. I contacted my bank and the card issuer, and they confirmed that they have not received or declined any transactions and that there are no restrictions on my card.

I then contacted customer support, who asked me to make another withdrawal. I did so, and the following day I received a message stating:

"Our Finance Department has informed us that your withdrawal has been unsuccessful and has been cancelled. We'd like to kindly ask you to try making the withdrawal again, or try making the withdrawal using an alternative payment method, such as instant banking, if suitable."

When I contacted support again, they told me that I must use the same card that had previously been used for withdrawals, even though I already had done so. They also asked me to try again and assured me that this time everything would go through without any issues (see attached files).

When I tried again, I received yet another message a few hours later stating:

"Our Financial Department informed us that the withdrawals you have requested were returned to your gaming balance because of the rejection on your bank side.
We kindly ask you to try again and use a different card for your future withdrawal.
We sincerely apologise for the inconvenience it may have caused you.
Should you have any additional questions, please do not hesitate to contact us at any time."

I contacted my bank again, and they confirmed that this information is incorrect. This is also evident, as it would be impossible for the bank to receive and reject a card transaction within just a few hours on the same day.

Please see all attached files for reference.
staus Gelöst
€600
Casoo Casino - Allowed me to KYC and Deposit from restricted country

Dear AG Team, in AUG 2020 I registered an Account at Casoo Casino.

While registering, I gad to set a password, the Nickname , e-mail address and the country I live in. Made a small deposit. Played some games. Then - got some winnings and made withdraw. I'v got a personal LTC wallet address to made my deposits to casoo. Hash is - https://live.blockcypher.com/ltc/address/MJgtzkEKQsfCWwZwMDXagUtZAazc31SVJC/

As you can see - I deposit to this address 272,18 LTC. Logs from my account is attached.

In 2022 year, from January - to December - I made deposits around at 20k+ Euro. But I've got no luck and just played it - so I didn't made any try to withdraw money. But when I've got a bonus in January - I got some play and want to withdraw - then I see. I've got no withdraw methods and wrote to support.

Than security answer me. That they blocked my account because my country (Russia) is restricted from their site.

But when I made deposits - it wasn't restricted. And when they gave me bonuses - it wasn't restricted.

So it's clearly to see for me - It's not fair play from them. Because, they got all my deposits and NOTHING is tell me on site or smth that I can't play in casino. But when I want to take some money back - they just say "It's restricted". Not correct, they were Not allowed to accept me AS a Player neither to accept my deposits.

Answer from security last was like:

"Please kindly note that our security system is checking user profiles only upon a withdrawal request, which is why we only now were able to detect your account and its origin country."

So in my mind - Restricted and blocked - okay. But take money from me that I deposited - unfair. They shouldn't allow me or inform me.

So dear team. Please help to solve this issue.

I want to:

  1. Void all stakes on my account
  2. Refund to balance ALL balances with the calculation of the fair formula: deposits minus withdrawals

Can you Help?

staus Gelöst

Beschwerde-Statistik

Gelöst 25
Durchschn. Betrag $ 2,878
Durchschn. Dauer 8 Tage
Durchschn. Antwortzeit 2 Tage

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Top-Bewertungen unserer Spieler

As a Vegas native who knows casinos inside out, I’m impressed with Casoo. The space vibe is classy, not cheesy. It has a smooth interface—easy on desktop and mobile. Payments are lightning fast, even with crypto, which I use a lot. Great graphics and top-tier game providers keep things sharp. The customer support is actually helpful. Casoo is my go-to when I want a little action after closing a deal.

I’d like to see more table games for variety. It’s not a big deal, though. The existing selection still keeps me entertained but a little extra choice would make it perfect.

Honestly, I get bored pretty quickly when playing casino games, but Casoo Casino keeps me hooked. They’ve got top-tier software providers, so the graphics are crisp and the gameplay is smooth, which totally amps up the thrill factor.

The only thing I’ve noticed is the limited selection of table games. It’s a bit disappointing when I’m in the mood to try something new or switch things up.

As a crypto buff and busy entrepreneur, I appreciate how Casoo makes payments lightning fast. Their game selection is huge, and I’m hooked on live dealer blackjack; it’s my go-to stress relief after meetings. The site runs smooth on both desktop and mobile, which fits my on-the-move lifestyle perfectly. Customer support is solid and actually helpful when I need it.

If I had to nitpick, the table games section could use more variety maybe more blackjack and roulette options. Still, everything else is smooth and enjoyable!

Casoo’s been such a fun little treat whenever I’m babysitting and need a quick brain break. I play Banana Keno almost every night while rocking the twins to sleep it’s become a bit of a routine at this point! The site layout’s a dream too, even when I’ve got one eye on the game and another on a baby monitor, I never get lost. Plus, it works so well on my phone, I can sneak in a quick round while waiting for the kettle to boil or when I’m out in the garden.

I do wish there were a few more playful table games to explore, just for variety. But truthfully? It doesn’t change much. Casoo’s still my go-to casino when the house is quiet and I’ve got a moment to myself.

I really liked how Casoo welcomed me with that awesome 100% bonus and 100 free spins when I first signed up. It felt like a great way to explore the site and try out a bunch of different slot games without burning through my own money too quickly. The bonus gave me a solid head start, and I was able to stretch my playtime way longer than expected. One of the coolest features I’ve come across is the Glimmer reward system it’s actually fun and feels like I’m being rewarded just for playing the way I like, not because I’m racing against some countdown or chasing difficult tasks. It’s super chill and keeps me coming back. I mostly play on my phone, and honestly, the mobile experience has been flawless so far. No freezing, no crashing, just smooth, easy gameplay wherever I am. Casoo really nailed it with the balance of fun and functionality.

One thing I’ve noticed while playing is that the live casino section doesn’t include a few of my favorite games, like Lightning Roulette or Sweet Bonanza. I’m not sure if it’s a regional restriction or just something that hasn’t been added yet, but it’s definitely a bit of a letdown. Those games are my go-to when I want something more exciting or fast-paced, and playing them live adds a whole different level of fun. It’s a little disappointing not seeing them available, especially when the rest of the site offers such a wide variety of games. I’m hoping it’s just a temporary thing or something they plan to update in the near future. If they could expand the live game selection or make more titles accessible across different regions, that would really level up the experience for me. Until then, I’m still enjoying the site, just missing that extra thrill.

I’ve been testing out a bunch of online casinos lately, just trying to find one that really clicks and honestly, Casoo is the one that stood out. This one’s a keeper for sure. What really got me hooked is how fast and easy the payments are. Seriously, no hidden fees, no complicated steps, and I usually get my money almost instantly. That kind of speed and transparency is rare, and it alone puts Casoo at the top of my list. I’ve dealt with platforms where payouts take days, or where they hit you with surprise charges, but not here. On top of that, the game selection is absolutely massive. There’s always something new to explore whether it's fresh slots, live tables, or quirky games I haven’t seen before. Every time I log in, it feels like a fresh experience. So far, Casoo has been nothing but a blast. Definitely sticking with it.

Honestly, I don’t have any complaints so far everything’s been smooth and exactly what I was hoping for. From the moment I signed up, the whole process felt simple and straightforward. The site runs well, loads fast, and navigating through the games or different sections is super easy, even for someone who isn’t the most tech-savvy. The bonuses were delivered as promised, and I haven’t run into any glitches or issues while playing. Deposits and withdrawals have been quick and stress-free, which I really appreciate since I’ve had delays on other sites in the past. Customer support hasn’t been needed yet, which is a good sign that things are working as they should. Overall, it’s been a really satisfying experience from start to finish. If things stay this way, I can definitely see myself sticking with this casino for the long haul. It’s refreshing to find a platform that just works.

One thing I really appreciate about Casoo Casino is that it’s fully licensed and reputable, which gives me peace of mind while playing. Knowing that the platform is regulated makes me feel safer when depositing and withdrawing money, and I know my information is being handled properly. On top of that, I’m really into the overall design and theme of the site. It has a charming, space-inspired look that feels a bit different from other casinos I’ve tried. The colors are easy on the eyes, the layout is user-friendly, and the whole vibe is fun yet relaxing. It creates a nice atmosphere that makes gaming more enjoyable, especially when I just want to unwind after a long day. Everything runs smoothly too, from loading games to navigating between sections. Casoo really nailed it when it comes to combining style with functionality. I look forward to spending more time exploring their game selection.

One thing I’ve noticed about Casoo Casino is that they currently don’t offer any reload promotions, which might be a downside for players who enjoy regular bonuses or ongoing incentives to keep coming back. Once you’ve claimed the welcome offer, you’re mostly playing for fun or relying on your luck to keep the momentum going. That being said, Casoo still manages to stand out in other areas, and I think it's doing pretty well overall. The platform is smooth, visually appealing, and easy to navigate. The game selection is solid, with plenty of variety across slots, table games, and live dealer options. Even without frequent reload bonuses, the overall experience feels enjoyable, and it’s clear that Casoo puts effort into delivering a quality casino environment. If you're someone who values a clean, reliable gaming experience over constant promotions, then Casoo is definitely worth checking out. I’d say give it a try!

After a tough exam week, Casoo has become my favorite weekend escape. There’s something about playing Book of Dead that feels extra fun when your brain is overloaded from lectures and studying. It’s the perfect way to relax and unwind after long hours of schoolwork. I also love how smooth the site runs on mobile and I can also easily sneak in a few spins from bed or even during short breaks between study sessions. One thing that really impressed me is their live chat support. I had an issue with a payout once because of my dorm's terrible Wi-Fi, and the support team was super quick to respond and help me sort it out. That kind of fast, helpful service really makes a difference. Overall, Casoo has been a great way to take a break, de-stress, and enjoy some fun gameplay when I need a mental reset. Highly recommended!

If I had to point out one small downside, it would be the table games section. It feels a bit limited compared to some other sites I’ve used. Sometimes I’m in the mood to try something different or explore new games, but I find myself seeing the same options over and over again. It’s not a huge issue since the games they do have are fun and work well, but it would be nice to see a little more variety added. A few more unique or less common table games could really help keep things fresh and interesting for regular players. That said, it doesn’t take away too much from my overall experience on the site is still really enjoyable, and everything else works smoothly. It’s just something I noticed as I’ve spent more time on the platform. Hopefully, they expand what they offer on the selection a bit in the future.

I've been on the hunt for a good casino, and Casoo Casino has been a solid choice! I’m having a great experience so far with awesome graphics and bright, rich slots that make playing super fun. Plus, there’s a ton of game providers, which keeps things fresh as I search for my favorite games. I’m still waiting to hit a win that I can withdraw, but I’ve heard their withdrawals are quick, so fingers crossed!

Their customer service can be a bit slow, which can be frustrating when you’re looking for help ASAP. But when they do reply, it's not some generic response so I think it's still nice overall.

I’ve played blackjack for decades in smoky rooms and loud floors, but Casoo made my first step online feel easy. At first, I was anxious. I clicked on that Monopoly Live game and had no clue what I was doing. But the support team helped right away, and the dealer was kind and patient. Now, I spend most afternoons on live blackjack or roulette with a cup of tea. The site also runs smoothly, the layout’s easy on the eyes, and payouts are solid. Plus, I'm very thankful for the 100% match and 100 free spins on my first try.

The 25x wagering took me a bit to understand, but it’s fair once you get the hang of it. At first, it felt a little confusing, especially figuring out how much I needed to play through. But after a few rounds, it made sense, and it actually seems pretty reasonable compared to other sites.

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