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Casoo Casino

Unsere Bewertung CasinoRank
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Spielerbewertung 369 Bewertungen
Beschwerdebeantwortung 27 Beschwerden
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Casoo Casino nimmt Sie mit auf ein Abenteuer im Weltraum! Der endlose Kosmos ist keineswegs leer, zumindest nicht, wenn es um das Casoo Casino geht. Spielerinnen und Spieler finden hier eine große Auswahl an Casinospielen, die sie auf PC, Mac oder Mobilgeräten genießen können.

Was uns gefällt
  • Grandiose Spieleauswahl
  • Großzügiges Willkommensangebot für neue Spieler
  • Live Chat rund um die Uhr
Was uns nicht gefällt
  • Begrenzte Auswahl an Tischspielen
Offenlegung von Partnern

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Casoo Casino Details

Hier finden Sie alle Details zu diesem Casino.

  • Allgemein
  • Zahlungen
  • Spiele
  • Verantwortungsvolles Spielen
  • Kundensupport
Webseite
https://www.casoo.com/de
Gründungsjahr
2019
Lizenzen
Curacao
Unternehmen
Partnerprogramm
Sprachen
Deutsch, Dänisch, Englisch, Norwegisch, Polnisch, Spanisch, Französisch, Italienisch
Typ
Instant Play, Mobile, Krypto Casino, Live Casino

Allgemeine Informationen über Casoo Casino

Wenn Sie sich die besten Online Casinos anschauen, werden Sie feststellen, dass jede von ihnen Teil eines renommierten Glücksspielunternehmens ist und über eine anerkannte Lizenz verfügt, die den Betrieb von Glücksspieldiensten erlaubt. Casoo Casino bildet da keine Ausnahme. Es besitzt eine Glücksspiel-Lizenz aus Curaçao und wird von SG International N.V. betrieben.

Die Registrierung ist einfach, es sind jedoch einige persönliche Angaben erforderlich, um loslegen zu können. Bitte beachten Sie, dass Sie mindestens 18 Jahre alt sein müssen, um Casoo Casino betreten zu dürfen.

Bevor Sie zu Ihrer Entdeckungstour durch das riesige Angebot des Casoo Casinos aufbrechen, empfehlen wir Ihnen, unsere ausführliche Casino Bewertung zu lesen. Darin erfahren Sie alles über diesen Anbieter, von der Spielauswahl bis hin zu den Tools für verantwortungsbewusstes Spielen.

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Casoo Casino Boni

Werfen Sie einen Blick auf unsere Auswahl der besten Casoo Casino Boni und Wählen Sie einen, der Ihren Bedürfnissen am besten entspricht.

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Freispiele
150 Freispiele, 4. Einzahlung
Freispiele N/A
Umsatzanforderung für Freispiele N/A
Mindesteinzahlung €30
Match-Bonus
100% bis zu 300 €, 3. Einzahlung
Umsatzanforderung 20x
Bonus Prozentsatz 100%
Mindesteinzahlung €30
Freispiele
100 Freispiele, 2. Einzahlung
Freispiele N/A
Umsatzanforderung für Freispiele N/A
Mindesteinzahlung €20

Beschwerden

Lesen Sie die Beschwerden, die andere Spieler für Casoo Casino hinterlassen haben.

Alle Beschwerden anzeigen
Casoo - Gewinn wird nicht Ausgezahlt
ich habe ein Problem mit Casoo.com.
Seit 15.01.2020, ist meine Auszahlung offen und ich werde immer wieder hingehalten. Ich kann mich auch nicht mehr Einloggen, da mein Account deaktiviert wurde. Ich habe daher die Befürchtung, das die Auszahlung nicht durchgeführt wird. Ich hoffe Askgamblers kann mir mit meinem Problem helfen.

Hier detailliert:

Abend 14.01.2020:
Ich habe meine 4 First Deposit Bonuse, mit je 50€ in Anspruch genommen. Bei den Bonus 1-3, habe ich kein Glück gehabt. Mit dem 4ten Bonus habe ich dann 1000€ gewonnen und habe auch die Bedienungen erfüllt. Ich habe mich auch an alle Regeln gehalten, wie z.b. 5€ Maximaler Einsatz pro Spin (Überwiegend 2€ und 4€ Gespielt).

Nacht 14.-15.01.2020:
Ich wollte dann eine Auszahlung per Kreditkarte beantragen, dies hat aber nicht funktioniert, daher habe ich dieses dann per Banküberweisung beantragt. Auch die angeforderten Dokumente zur Verifizierung habe ich hochgeladen. Identitätsprüfung (Personalausweis), Prüfung der Adresse (Kontoauszug) und Zahlungsmittel (Kreditkarte).

15.01.2020 8:36h / E-Mail erhalten von Joseph von Casoo
Ich habe ich eine Mitteilung erhalten, dass die Auszahlung Storniert wurde, ohne Angaben von Gründen. Darauf habe ich direkt beantworten, mit der Frage warum.

15.01.2020 17:44h / E-Mail erhalten von Joseph von Casoo
Ich habe die Antwort erhalten:
Es noch etwas zur Verifizierung: Meine Handynummer, einen Nachweis der Handy Nummer (Rechnung) und ein Bild von mir, Zettel mit Aufschrift Casoo 15.01.2020 und Personalausweis.

15.01.2020 18:17h / E-Mail an Joseph von Casoo gesendet
Ich habe die Handynummer, Handy Rechnung und das Bild von mir gesendet.

16.01.2020 16:22h / E-Mail erhalten von Joseph von Casoo
Die bitte um einen Skype Video Chat

16.01.2020 23:31h / E-Mail an Joseph von Casoo
Ich habe mein Skype Name mitgeteilt.

19.01.2020 23:36h / E-Mail an den Support von Casoo
Nochmals nachgefragt, da ich noch keine Antwort auf meine Mail vom 16.01.2020 erhalten habe.

20.01.2020 00:35h / E-Mail von Ryan von Casoo
Joseph wird mich morgen Kontaktieren

20.01.2020 23:36h / Skype Chat mit Jospeh
Ich hatte meinen Personalausweis nicht griffbereit, daher Skype Chat verschoben.

21.01.2020 ca. 23h
Ich habe versucht mich bei Casoo Ein zu loggen, hat aber nicht funktioniert!

21.01.2020 23:06 / Skype Video Chat mit Joseph
Zusammenfassung, sollte dies Ausführlicher benötigt werden, werde ich es gerne Nachreichen.
Wann habe ich mich Angemeldet, Welche Bonus habe ich verwendet, Warum gab es bei dem 3 Bonus ein Problem, Welche Spiele habe ich verwendet, Was waren die letzten Betts, Was der höchste Gewinn, Was der Maximale Bet. Dieses habe ich alles Wahrheitsgemäß mit meinem Wissen beantwortet.
Aussage am Schluss des Chats von Joseph: Es wird alles geprüft, es gibt keine Probleme seiner Meinung nach und das ich bis 22.01.2020 Antwort erhalten werde.
Frage noch von mir: Warum kann ich mich nicht mehr einloggen, Antwort: Zur Sicherheit, damit ich nichts ablesen kann, wehrend des Chats.

Seitdem bekomme ich keine Antwort mehr! Auch auf Nachfragen, wird nicht reagiert. Ich habe daher die Befürchtung, dass ich meinen Gewinn nicht erhalten werde, zumal ich mich auch bis heute noch immer nicht einloggen kann!

Bitte helfen sie mir…
staus Ungelöst
€1000
Casoo Casino - Not getting my money withdrawn
I have been a member of this casino since 2024. During my first year, I had no issues with withdrawals. However, this year I have experienced major problems when trying to withdraw funds.

I made my first withdrawals on the 9th (two withdrawals) and another one the following day. I used the same bank card that I used for deposits and that I have previously used for withdrawals without any issues. All of these withdrawals were returned to my account after six business days, and I was informed that my bank had declined the transactions. I contacted my bank and the card issuer, and they confirmed that they have not received or declined any transactions and that there are no restrictions on my card.

I then contacted customer support, who asked me to make another withdrawal. I did so, and the following day I received a message stating:

"Our Finance Department has informed us that your withdrawal has been unsuccessful and has been cancelled. We'd like to kindly ask you to try making the withdrawal again, or try making the withdrawal using an alternative payment method, such as instant banking, if suitable."

When I contacted support again, they told me that I must use the same card that had previously been used for withdrawals, even though I already had done so. They also asked me to try again and assured me that this time everything would go through without any issues (see attached files).

When I tried again, I received yet another message a few hours later stating:

"Our Financial Department informed us that the withdrawals you have requested were returned to your gaming balance because of the rejection on your bank side.
We kindly ask you to try again and use a different card for your future withdrawal.
We sincerely apologise for the inconvenience it may have caused you.
Should you have any additional questions, please do not hesitate to contact us at any time."

I contacted my bank again, and they confirmed that this information is incorrect. This is also evident, as it would be impossible for the bank to receive and reject a card transaction within just a few hours on the same day.

Please see all attached files for reference.
staus Gelöst
€600
Casoo Casino - Allowed me to KYC and Deposit from restricted country

Dear AG Team, in AUG 2020 I registered an Account at Casoo Casino.

While registering, I gad to set a password, the Nickname , e-mail address and the country I live in. Made a small deposit. Played some games. Then - got some winnings and made withdraw. I'v got a personal LTC wallet address to made my deposits to casoo. Hash is - https://live.blockcypher.com/ltc/address/MJgtzkEKQsfCWwZwMDXagUtZAazc31SVJC/

As you can see - I deposit to this address 272,18 LTC. Logs from my account is attached.

In 2022 year, from January - to December - I made deposits around at 20k+ Euro. But I've got no luck and just played it - so I didn't made any try to withdraw money. But when I've got a bonus in January - I got some play and want to withdraw - then I see. I've got no withdraw methods and wrote to support.

Than security answer me. That they blocked my account because my country (Russia) is restricted from their site.

But when I made deposits - it wasn't restricted. And when they gave me bonuses - it wasn't restricted.

So it's clearly to see for me - It's not fair play from them. Because, they got all my deposits and NOTHING is tell me on site or smth that I can't play in casino. But when I want to take some money back - they just say "It's restricted". Not correct, they were Not allowed to accept me AS a Player neither to accept my deposits.

Answer from security last was like:

"Please kindly note that our security system is checking user profiles only upon a withdrawal request, which is why we only now were able to detect your account and its origin country."

So in my mind - Restricted and blocked - okay. But take money from me that I deposited - unfair. They shouldn't allow me or inform me.

So dear team. Please help to solve this issue.

I want to:

  1. Void all stakes on my account
  2. Refund to balance ALL balances with the calculation of the fair formula: deposits minus withdrawals

Can you Help?

staus Gelöst

Beschwerde-Statistik

Gelöst 25
Durchschn. Betrag $ 2,878
Durchschn. Dauer 8 Tage
Durchschn. Antwortzeit 2 Tage

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Spielerbewertung
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Top-Bewertungen unserer Spieler

I'm a social media influencer, and honestly, I was skeptical when Casoo asked me to try their site. I’ve been to plenty of online casinos, and most feel the same, but Casoo really surprised me. The site runs perfectly on my phone, loads fast, and doesn’t eat up data (a lifesaver when I’m on the go). The game selection is stacked with big names like Evolution and Pragmatic Play, and I love that I can use crypto for deposits and withdrawals. Plus, their live chat support had my questions about my first deposit sorted in minutes.

If I had to pick one thing to improve, it’d be the table games section. It’s a bit limited compared to slots. Still, it’s a small thing considering how smooth and fun the whole experience is. Solid 10/10 from me.

Casoo's become my go-to while waiting for Uber bookings. I first played Jingle Bell Bingo here during a long break, and since then, it's been a solid companion during free times. The site's super mobile-friendly, which is perfect for someone like me who's always on the road. And, hey, to be very honest, I've only had good experiences with Casoo. Everything just works the layout’s clean, loading times are fast, and it doesn’t eat up too much data. What stands out most though is the support team. Back when I was figuring out how to make my first deposit, they replied quickly and helped me sort things out. It was one of those days where I just needed a win, and they gave it.

If there’s one thing I’d change, I’d add more games. What’s there is good, but I sometimes find myself wanting something new. A bigger library would really take this to the next level.

Casoo Casino is the first online casino I played with. The good thing is that the site works well on both my phone and laptop, so I can enjoy games anywhere. The live chat is open all day and night, and their support team is fast and helpful. I also like that Casoo works with top software names like Evolution and Pragmatic Play, which means the games run smoothly and look great. The payment options are easy to use, and I can even use crypto like BTC or ETH. There’s a good welcome bonus too, and the site is easy to use even if you’re new to online casinos. That is why I love it!

While I enjoy Casoo Casino, there are a few things that could be better. The choice of table games is small. If you love blackjack or poker, you might find the options limited. Well that's the only one downside for me, nothing else.

Dear jonhnamval55, Thank you for taking the time to share such a detailed review! We’re delighted to hear that your experience with Casoo has been a positive one. It’s wonderful to know that our platform runs smoothly and that our support team has been able to assist you whenever needed. We’re also glad that you enjoy our game selection. Your kind words about the welcome bonus and overall usability mean a lot to us, especially for players who are just starting their journey at Casoo. We truly appreciate your feedback regarding table games. Expanding our selection and adding more variety is something we’re always working on, and suggestions like yours help us shape our future improvements. Thank you again for your review. We’re happy to have you in the Casoo community and look forward to bringing you even more fun and rewarding experiences in the future! Kind regards, Casoo Team

user avatar

As someone who enjoys different themes in slot games, I love the quirky space-themed vibe of the site. I think, the smooth gameplay, and the VIP program that actually rewards loyal play hook me as it feels more like a fun quest than just grinding for bankroll. Also, deposit and payout options are flexible, I’m talking crypto, e-wallets, cards, and even bank transfer all handled pretty fast. So far, I’ve been having a blast with games from heavy hitters like NetEnt, Evolution, and Pragmatic Play.

There’s a small fee on withdrawals if you haven’t met the playthrough requirements, but they’re pretty clear about it upfront. Aside from that, customer support can sometimes be a bit slow, but overall, it gets the job done.

I’ve spent years in land-based casinos, but Casoo is my first online try, and it’s been great. The sign-up bonus gave me extra spins to test things out, and the slots selection is huge with big-name titles I trust. The site runs smoothly on my phone, even late at night. I also liked how easy deposits and crypto withdrawals are, plus 24/7 live chat support helped me right away.

The only minor thing is the table game variety isn’t as deep as I’m used to. Still, for slots and live dealer fans, Casoo delivers. Solid 10/10 from me.

Casoo has a nice sci-fi vibe that actually makes it fun to use. I also appreciate how smooth the site runs, even when switching between slots and live games. Deposits have been quick and hassle-free every time I’ve used it.

I’ve found the promotions kind of underwhelming. There are bonuses, but they don’t seem as generous or frequent as other casinos. It’s fine if you’re here just to play, but not ideal if you’re chasing offers.

Dear Customer, Thank you for taking the time to share your experience with Casoo. We’re happy to hear that you enjoy the atmosphere and find the platform smooth to use, with deposits working quickly and easily. Making sure every part of your experience feels effortless is always a priority for us. Regarding promotions, our bonuses are made to add extra fun and give players a chance to enjoy more of the games. Though structured a bit differently, they’re intended to add extra fun and rewarding opportunities throughout your gameplay. We hope you’ll continue exploring them and discover even more ways to enjoy your sessions. Your feedback is appreciated and helps us ensure an enjoyable experience for all players. We appreciate you sharing your thoughts and hope you continue having fun at Casoo. Warm regards, Casoo Team

user avatar

Been on Casoo for a bit now and tbh, it’s been a pretty chill ride. That 100% bonus + 100 spins on sign-up gave me a solid start. It helped me try out some fun slots without burnin thru my balance too fast. The Glimmer thing’s a nice touch too, I get rewards just by playin like normal, no pressure at all! I mostly play on my phone, and the site runs great even on a small scree, no lag or weird bugs. Plus, they support crypto, so depo and cashouts are fast and EZ!!!

Only thing I’ve noticed is Casoo’s not available in some places. I was abroad for work a few weeks back and couldn’t log in at all… sighhh. Had to fire up a VPN just to get access ’cause I really wanted something fun to do while on break. Not the biggest deal, I just hope they expand their license to cover more countries.

Dear SigVart,
 Thank you so much for taking the time to share your experience with Casoo. We’re delighted to hear that you’ve been enjoying your time with us and that our platform has provided you with a positive gaming experience.
 Regarding the unavailability in certain regions, please note that due to licensing restrictions, we are not always able to operate everywhere, and we understand how inconvenient this can be when you’re travelling. Rest assured, we are continuously exploring opportunities to expand our availability while remaining fully compliant with regulations, so that more players can enjoy Casoo seamlessly.
 Your feedback is truly valued, and we deeply appreciate both your support and your patience. Should you ever need assistance or have any further questions, our team will be more than happy to help via live chat or at [email protected].
 Warm regards,
 Casoo Team

user avatar

I’ve been on Casoo for about a year now, and honestly? No regrets. As someone who crunches numbers all day and runs a side biz, I don’t have time for clunky sites or long waits and Casoo delivers. Clean layout, super intuitive, and I can jump into whatever I’m in the mood for, usually blackjack or roulette. The Glimmer loyalty system is a nice touch too and I’ve been grinding toward those rewards steadily. Crypto support is solid. I’ve been using Bitcoin and withdrawals have been quick and painless. Bonuses are generous, I once got 100% deposit bonus then 100 free spins.

I came from a platform that made it almost impossible to get my winnings out, so stumbling upon Casoo felt like a breath of fresh air. Everything just works smoothly, from the layout to the games, especially on mobile. Big names power the games here, so nothing feels sketchy or outdated. The 24/7 live chat was a game-changer when I had questions late at night.

If you’re into table games like I am, you might notice Casoo doesn’t go all-in on variety there. You’ll still find the basics, but not as many twists or versions to keep things fresh. That said, the slots and live dealer games more than make up for it if you’re just here to unwind and win.

I stream casino games on YouTube, and tried Casoo for the first time on a live session my followers loved it!! Super clean design, easy to navigate, and packed with slots and live tables. The welcome bonus was generous, perfect for showing off those big spins. The loyalty rewards are fun and give solid value for regulars.

I do wish withdrawals were a bit quicker sometimes, especially after a good win when I’m excited to cash out. That said, it’s not a major issue and definitely doesn’t ruin the overall experience. Everything else runs smoothly, so the slight delay is manageable.

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