Casoo Casino

Casoo Casino - Problem with my witdralaw

€600

At first, I had trouble getting verified because they wouldn't verify my card, and when I did, they now refuse to withdraw. I have emails for everything I want to send you. They lie that I deposited 20 euros and the required turnover is x3 for me to withdraw, but in fact, my last deposit was 50 euros, which I turned over to 3,000 euros. They lie and do everything to withdraw it. I want the prosecutor's office to investigate this casino. Today they wrote me an email saying I canceled the withdrawal and to request a withdrawal again, which is not true because I didn't do anything. Yesterday I only deposited 20 euros to play and did nothing else, and they are cheating and writing that I canceled the withdrawal. They are liars and fraudsters who rob people.

Casoo Casino - Deposit not on my casino balance

€3000

I made a deposit on 19/03 but it is still not on my account. The payment provider - Mifinity - was already verified last year.

In the beginning, Casoo kept telling me they were investigating it. After sending the proof of the deposit, they now say they are waiting on an answer from Mifinity.

And this is now going on for a few days while I hot a reply from Mifinity within a few hours.

Casoo is just keeping me hanging on....I played there a lot a few months ago, and this problem started when depositing for the first time after I took a break...

I hope you take this seriously. Something very rotten about this...greetings...

Casoo Casino - Does not give 36Euro

€27

Hello, I deposited yesterday 36€ on casoo and they dont give me my money. I play every day and my transactions via Credit Card are arriving within seconds but on casoo888 im waiting now 12h.
They are lying and playing with me in the livechat and they don't care about my situation.
They are telling me it's in a few mins there and I should contact them 1h later If it's not there. So I did 5 times and they can't do anything. It's just sad and a shame.

And something like this happend to me like 10 times on Casoo but after 1-2h the money was there. But now nothing. Really bad service and buggy website.

Casoo Casino - Allowed me to KYC and Deposit from restricted country

€36

Dear AG Team, in AUG 2020 I registered an Account at Casoo Casino.

While registering, I gad to set a password, the Nickname , e-mail address and the country I live in. Made a small deposit. Played some games. Then - got some winnings and made withdraw. I'v got a personal LTC wallet address to made my deposits to casoo. Hash is - https://live.blockcypher.com/ltc/address/MJgtzkEKQsfCWwZwMDXagUtZAazc31SVJC/

As you can see - I deposit to this address 272,18 LTC. Logs from my account is attached.

In 2022 year, from January - to December - I made deposits around at 20k+ Euro. But I've got no luck and just played it - so I didn't made any try to withdraw money. But when I've got a bonus in January - I got some play and want to withdraw - then I see. I've got no withdraw methods and wrote to support.

Than security answer me. That they blocked my account because my country (Russia) is restricted from their site.

But when I made deposits - it wasn't restricted. And when they gave me bonuses - it wasn't restricted.

So it's clearly to see for me - It's not fair play from them. Because, they got all my deposits and NOTHING is tell me on site or smth that I can't play in casino. But when I want to take some money back - they just say "It's restricted". Not correct, they were Not allowed to accept me AS a Player neither to accept my deposits.

Answer from security last was like:

"Please kindly note that our security system is checking user profiles only upon a withdrawal request, which is why we only now were able to detect your account and its origin country."

So in my mind - Restricted and blocked - okay. But take money from me that I deposited - unfair. They shouldn't allow me or inform me.

So dear team. Please help to solve this issue.

I want to:

Void all stakes on my account
Refund to balance ALL balances with the calculation of the fair formula: deposits minus withdrawals

Can you Help?

Casoo Casino - Pending withdrawal is delayed

Hello.

I have been a user at Casoo Casino for around 2 years Of time. Made tons of deposits and several withdrawals. I am KYC verified as well.

On the 12/11-2022 - 03:56 i wanted to withdraw 1000 euro which has been pending ever since. I have been in contact with support that claims I am in a queue and have to patience(fair enough), then getting told that there are minor problems with the financial system that they are going to fix.

Yesterday I got a mail which stated they are having some minor problems with all withdrawal requests at the moment and if I want to cancel the withdrawal I should reply back to the e-mail. That mail I haven’t responded to.

The terms clearly say that if the amount doesn't “exceed” 1000 euros, the withdrawal will be done in 72 hours.

Casoo Casino - Profile incorrect information

€1000

I made a withdrawal which was declined because the casino said my profile was marked as “politically exposed person”

I sent a screenshot to show that box is not ticked on my profile and advised them that I’m not a politically exposed person and they said they will advise the technical team and have it fixed in a couple of days.

It has now been over a week and I’ve still had the matter not sorted and my withdrawal not paid.

Casoo Casino - Delay payment of 900euro and rejection of withdrawal without any reason

I made a withdrawal request and it was cancelled due to uncompleted verification. I was informed by email.
After my verification was completed i requested again a withdrawal using bank transfer.
The next morning i received an email that informed me about the rejection of my withdrawal. Of course there was no reason written this time.
So it is obvious that they try to delay the pay out.

Casoo Casino - Missing Deposit of €20

€900

I made deposit 20€ at 25th April 2021 through Instant Transfer to Casoo Casino. Unfortunately after the money had taken out from my online banking, the payment webpage was frozen. So I was wait and open new web for Casoo Casino to see if my deposit already there. I did not find my deposit and I made complain to their CS trough Chat. They ask me to wait for several hours and come back again later if my deposit still not there. After 1 day wait, they send me email said that my deposit was not reached them because I was canceled the transfer. For me that was really wrong statement. I did sent them the screenshot payment from my bank with reference number of payment. The money already transferred to them.

So they asked me the statement from my bank account starting the date that i made deposit to them. I also sent it like what they want from me. But until today, 5 days waiting and still waiting, there are no clarity where is my money now. The money also not back to my bank account, also not visible in my Casoo Account.

€20

Beschwerde-Statistik

Gelöst 25

Durchschn. Betrag $ 2,878

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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Spielerbewertung

9.5/10 ● 369 Bewertungen

Top-Bewertungen unserer Spieler

allen_walker

10/10

Been playing on Casoo for a year now, and it’s been a solid ride. I started with the slots (still my fave) but lately I’ve been dipping into the live tables—roulette and blackjack mostly. The site runs smooth, no weird lags, and it’s easy on the eyes too. The loyalty program is what I’m aiming for. I love earning those Glimmers and unlocking new rewards. I'm using bitcoin payments and so far, zero issues on withdrawals.

If I had to nitpick, the site could highlight promos better. Sometimes I stumble into bonuses I didn’t even know I had. Not the worst problem to have, though.

HaydenGlover0521

10/10

It's a great escape from stress with a huge variety of games and an easy-to-navigate layout, making it easy to find fun distractions. The bonuses are solid, and the mobile version lets me sneak in quick games whenever I need a break.

TonyLabrasca0720

10/10

I find myself playing casino games at Casoo more frequently lately. It’s been a great companion for killing time and just taking my mind off things. It helps that it brings me new games frequently and the bonuses, I think, makes regular gaming rewarding.

I love the slots and the promotions, but Casoo doesn’t have good table games. I mean, they’re fine, but not exciting or varied enough. Adding more fun selections will be appreciated.

karlkarlsonSMP

10/10

Honestly it’s super smooth, and the variety of bonuses available is sick. You’ve got everything from free spins to special rounds, which keeps things fresh and exciting. I’ve used it a couple of times now. Also, no crazy wagering requirements. I won an easy €100 using the welcome bonus I claimed, pretty lucky.

rochabels

10/10

I’ve played at Casoo for a while now, and I honestly love it. The site runs smoothly on my phone, and it’s super easy to find games I like. I really enjoy the space theme, it makes the whole casino feel fun and different. They’ve got a wide range of slots and live casino games, and I can use crypto, which is a big plus. For me, it’s a perfect 10 out of 10.

However, there is one thing that bothers me, the small number of table games. If you like playing blackjack or poker, there aren’t many choices. Also, they don’t group all the table games together, so it takes extra time to find them.

sullivan_patricia384

10/10

I’ve really enjoyed hanging out at this casino because they use top-tier software providers, which means the games are smooth and fun to play. The mobile-friendly design is perfect for when I'm chilling on the couch, and I love that their live chat is open 24/7 in case I need a hand with anything, It gives me peace of mind while I’m just looking to have a good time without spending too much.

I did notice that the selection of table games is a bit limited, which can be a bummer if you want more variety. But honestly, if you’re just looking for affordable entertainment, it’s still a solid pick for a fun gaming experience.

andrealoken25

10/10

The game selection is ridiculous, and it’s not just quantity; there’s actually a ton of variety. The interface is clean, easy to navigate, and doesn’t lag. What really got me, though, was the fast withdrawals... none of that “wait five business days” nonsense. Cashed out, got my money quick, no issues.

garcia_DEVIN

10/10

I’ve tried a bunch of online casinos, and Casoo is one of those that just gets it right. The game selection is stacked. You’ve got top-tier slots and live dealers. The welcome bonus is solid and they actually have decent ongoing promos, though the wagering requirements can be a bit much. Not a dealbreaker, but if you’re chasing bonus cash, be ready to grind a little.

Some countries have fewer payment options, which is only annoying if you travel a lot and play during your trip. It can be frustrating trying to find a reliable method that works abroad, especially if your usual go-to isn’t supported.

edvardsenidun

10/10

I'll give Casoo a 10 out of 10. What I like is that their game quality is top-tier, with smooth graphics and fast loading times. I love that it’s mobile-friendly, I can switch between my phone and laptop without losing any quality. Since I use crypto it is great for me as they have this payment option. Deposits and withdrawals are fast and easy, which makes playing stress-free.

Honestly, it’s hard to find any major downsides at Casoo. If I had to pick something, I’d say the table game selection could be bigger and more diverse with live options.

AnabMoen