Casoo Casino

Casoo Casino - Problem with my witdralaw

€600

At first, I had trouble getting verified because they wouldn't verify my card, and when I did, they now refuse to withdraw. I have emails for everything I want to send you. They lie that I deposited 20 euros and the required turnover is x3 for me to withdraw, but in fact, my last deposit was 50 euros, which I turned over to 3,000 euros. They lie and do everything to withdraw it. I want the prosecutor's office to investigate this casino. Today they wrote me an email saying I canceled the withdrawal and to request a withdrawal again, which is not true because I didn't do anything. Yesterday I only deposited 20 euros to play and did nothing else, and they are cheating and writing that I canceled the withdrawal. They are liars and fraudsters who rob people.

Casoo Casino - Deposit not on my casino balance

€3000

I made a deposit on 19/03 but it is still not on my account. The payment provider - Mifinity - was already verified last year.

In the beginning, Casoo kept telling me they were investigating it. After sending the proof of the deposit, they now say they are waiting on an answer from Mifinity.

And this is now going on for a few days while I hot a reply from Mifinity within a few hours.

Casoo is just keeping me hanging on....I played there a lot a few months ago, and this problem started when depositing for the first time after I took a break...

I hope you take this seriously. Something very rotten about this...greetings...

Casoo Casino - Does not give 36Euro

€27

Hello, I deposited yesterday 36€ on casoo and they dont give me my money. I play every day and my transactions via Credit Card are arriving within seconds but on casoo888 im waiting now 12h.
They are lying and playing with me in the livechat and they don't care about my situation.
They are telling me it's in a few mins there and I should contact them 1h later If it's not there. So I did 5 times and they can't do anything. It's just sad and a shame.

And something like this happend to me like 10 times on Casoo but after 1-2h the money was there. But now nothing. Really bad service and buggy website.

Casoo Casino - Allowed me to KYC and Deposit from restricted country

€36

Dear AG Team, in AUG 2020 I registered an Account at Casoo Casino.

While registering, I gad to set a password, the Nickname , e-mail address and the country I live in. Made a small deposit. Played some games. Then - got some winnings and made withdraw. I'v got a personal LTC wallet address to made my deposits to casoo. Hash is - https://live.blockcypher.com/ltc/address/MJgtzkEKQsfCWwZwMDXagUtZAazc31SVJC/

As you can see - I deposit to this address 272,18 LTC. Logs from my account is attached.

In 2022 year, from January - to December - I made deposits around at 20k+ Euro. But I've got no luck and just played it - so I didn't made any try to withdraw money. But when I've got a bonus in January - I got some play and want to withdraw - then I see. I've got no withdraw methods and wrote to support.

Than security answer me. That they blocked my account because my country (Russia) is restricted from their site.

But when I made deposits - it wasn't restricted. And when they gave me bonuses - it wasn't restricted.

So it's clearly to see for me - It's not fair play from them. Because, they got all my deposits and NOTHING is tell me on site or smth that I can't play in casino. But when I want to take some money back - they just say "It's restricted". Not correct, they were Not allowed to accept me AS a Player neither to accept my deposits.

Answer from security last was like:

"Please kindly note that our security system is checking user profiles only upon a withdrawal request, which is why we only now were able to detect your account and its origin country."

So in my mind - Restricted and blocked - okay. But take money from me that I deposited - unfair. They shouldn't allow me or inform me.

So dear team. Please help to solve this issue.

I want to:

Void all stakes on my account
Refund to balance ALL balances with the calculation of the fair formula: deposits minus withdrawals

Can you Help?

Casoo Casino - Pending withdrawal is delayed

Hello.

I have been a user at Casoo Casino for around 2 years Of time. Made tons of deposits and several withdrawals. I am KYC verified as well.

On the 12/11-2022 - 03:56 i wanted to withdraw 1000 euro which has been pending ever since. I have been in contact with support that claims I am in a queue and have to patience(fair enough), then getting told that there are minor problems with the financial system that they are going to fix.

Yesterday I got a mail which stated they are having some minor problems with all withdrawal requests at the moment and if I want to cancel the withdrawal I should reply back to the e-mail. That mail I haven’t responded to.

The terms clearly say that if the amount doesn't “exceed” 1000 euros, the withdrawal will be done in 72 hours.

Casoo Casino - Profile incorrect information

€1000

I made a withdrawal which was declined because the casino said my profile was marked as “politically exposed person”

I sent a screenshot to show that box is not ticked on my profile and advised them that I’m not a politically exposed person and they said they will advise the technical team and have it fixed in a couple of days.

It has now been over a week and I’ve still had the matter not sorted and my withdrawal not paid.

Casoo Casino - Delay payment of 900euro and rejection of withdrawal without any reason

I made a withdrawal request and it was cancelled due to uncompleted verification. I was informed by email.
After my verification was completed i requested again a withdrawal using bank transfer.
The next morning i received an email that informed me about the rejection of my withdrawal. Of course there was no reason written this time.
So it is obvious that they try to delay the pay out.

Casoo Casino - Missing Deposit of €20

€900

I made deposit 20€ at 25th April 2021 through Instant Transfer to Casoo Casino. Unfortunately after the money had taken out from my online banking, the payment webpage was frozen. So I was wait and open new web for Casoo Casino to see if my deposit already there. I did not find my deposit and I made complain to their CS trough Chat. They ask me to wait for several hours and come back again later if my deposit still not there. After 1 day wait, they send me email said that my deposit was not reached them because I was canceled the transfer. For me that was really wrong statement. I did sent them the screenshot payment from my bank with reference number of payment. The money already transferred to them.

So they asked me the statement from my bank account starting the date that i made deposit to them. I also sent it like what they want from me. But until today, 5 days waiting and still waiting, there are no clarity where is my money now. The money also not back to my bank account, also not visible in my Casoo Account.

€20

Beschwerde-Statistik

Gelöst 25

Durchschn. Betrag $ 2,878

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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Spielerbewertung

9.5/10 ● 369 Bewertungen

Top-Bewertungen unserer Spieler

AdrianD

1/10

There is nothing redeemable about this casino. Aside from the fact that they offer gambling which is a fun experience in itself, I can not find anything positive to say about them.

Of the tens of online casinos I have played at, Casoo stands out as the worst. Do not play here. They will ignore your emails, they will refuse to set deposit limits and they will delay withdrawals without reason. They are also incredibly rude and quick to make unfounded slanderous accusations towards their players. Please see the complaints against them here on AG, specifically the 45k EUR one and mine - called "Depositing amounts exceeding deposit limits".

kr1stian2.0

10/10

There are a lot of amazing things about this casino (game selection, design, support, depositing options, withdraw quickness, etc), but mainly I want to praise their level up system. For every level you receive an amazing prize and also they have Glimmers. You can after change your Glimmers points for prizes in their store.

Basically, even if you lose your deposits, Casoo will give you another shot to comeback.

Some of level up bonuses doesn't add or specific slot is not available for my country. But that's a small complaint because support will always change your bonus, no questions asked.

playandpray

10/10

Been playing in Casoo for few weeks now and had some luck. First two withdraws for 60 EUR and 110 EUR where paid out without any documents provided from me. For my 700 EUR withdraw Casoo requested ID and card photo. Docuemnts where approved within 10-15 minutes and I received my winnigs the same day.

They have a lot of bonuses. Seems like they come up with new bonus every day. So you won't be bored, that's for sure

Support is very friendly and quick to respond.

Maybe I am blindsided by my winnings, but I haven't had this good of a casino experience for a long time. Keep up the good work.

Charmz89

9/10

I very much like this casino, good bonuses, good selection of games, good layout, easy to navigate around website, friendly support, all round good fun casino.

Ylermi

1/10

Nothing good to say about this casino, my worst casino experience in my over 20 years of gambling online.

- No livechat
- No reply to emails
- Rejected withdraws ( no reason why )
- Over 30 days I was trying to get my money from them before I gave up and lost all my balance.

Bluejasmine

9/10

Hello Casoo,
Big thanks to live support. By mistake I canceled my bonus and all amount poof'ed, because I didn't end my wagering.
Martin returned my amount, even if mistake was from my side.
Also I really like their loyalty program. New level = new prize.
Casoo never forgets about you.

Navigation could be a bit better. IT took me sometime to find my bonuses and my deposit history. But once you get use to it, there shouldn't be any problems.

Aagard

10/10

Registration is super easy and quick - so is depositing. Made my first two deposits with welcome bonuses (100% match + 100 free spins). No luck. They also have 3rd and 4th deposit bonuses, but last time made a clean deposit. Won big! From 800 nok deposit made 12.000 Nok, stopped, ordered a withdraw and added my documents. My account was verified within 15 minutes and withdraw accepted shortly after. I was very surprised by this efficiency, because I recently won big in other casino (won't mention names :)), but they xxxx me around for ages.
game selection, theme, design and customer support is very good as well.

Some games are really slow and few don't open at all.
Document addition is tricky, because system won't accept some file formats.
Minor issues in overall great experience.!!! Thank you, Casoo.

bello69

1/10

Well there is a lot of slot game providers and webpage is lovely and lot of payment options and they accept players from all around the world!! Hurraa for that

Chat available few hours per day, bonus system isn't fair at all and you have to wait answer for any question many days and when you get answer they haven't answered for you question at all, they just made up some common casino terms and be patience. Yes, that is what they ask from you all the time and I can tell you that patience wont help you in this casino that's for sure. Advice! Dont try your luck with Casoo!

Dear Bello69, Thank you for the kind feedback and rating Casoo! Could you please share your Casoo user ID for me to look into your issue a bit deeper? Our support agents work round the clock and once there are too many live chats the customers get redirected to make tickets. This way Casoo can ensure customers get their issues addressed as soon as possible and usually within 30min. Rest assured that there are issues out of Casoo’s control such as game providers having their own downtimes and upgrades. Kind regards, Daniel

Casoo Casino vor 6 Jahren

natanielox

1/10

I like the easy navigation on the website, some games are very good, good few deposit methods and that all about positive experience. It is very hard to write anything more about that casino from positive side.

All amatic games are not working completely in the evening time. No chat available, waiting few days to setup deposit limits. Just another casino with completely nothing special.

Dear Natanielox, Thank you for the kind feedback and rating Casoo! Could you please share your Casoo user ID for me to look into your issue a bit deeper? Our support agents work round the clock and once there are too many live chats the customers get redirected to make tickets. This way Casoo can ensure customers get their issues addressed as soon as possible and usually within 30min. Rest assured that there are issues out of Casoo’s control such as game providers having their own downtimes and upgrades. The deposit limits on your account were set immediately after the message reached the appropriate department and we are sorry if you though that took too long to be processed. Kind regards, Daniel

Casoo Casino vor 6 Jahren

kwaterowski