Casoo Casino

Casoo Casino - Problem with my witdralaw

€600

At first, I had trouble getting verified because they wouldn't verify my card, and when I did, they now refuse to withdraw. I have emails for everything I want to send you. They lie that I deposited 20 euros and the required turnover is x3 for me to withdraw, but in fact, my last deposit was 50 euros, which I turned over to 3,000 euros. They lie and do everything to withdraw it. I want the prosecutor's office to investigate this casino. Today they wrote me an email saying I canceled the withdrawal and to request a withdrawal again, which is not true because I didn't do anything. Yesterday I only deposited 20 euros to play and did nothing else, and they are cheating and writing that I canceled the withdrawal. They are liars and fraudsters who rob people.

Casoo Casino - Deposit not on my casino balance

€3000

I made a deposit on 19/03 but it is still not on my account. The payment provider - Mifinity - was already verified last year.

In the beginning, Casoo kept telling me they were investigating it. After sending the proof of the deposit, they now say they are waiting on an answer from Mifinity.

And this is now going on for a few days while I hot a reply from Mifinity within a few hours.

Casoo is just keeping me hanging on....I played there a lot a few months ago, and this problem started when depositing for the first time after I took a break...

I hope you take this seriously. Something very rotten about this...greetings...

Casoo Casino - Does not give 36Euro

€27

Hello, I deposited yesterday 36€ on casoo and they dont give me my money. I play every day and my transactions via Credit Card are arriving within seconds but on casoo888 im waiting now 12h.
They are lying and playing with me in the livechat and they don't care about my situation.
They are telling me it's in a few mins there and I should contact them 1h later If it's not there. So I did 5 times and they can't do anything. It's just sad and a shame.

And something like this happend to me like 10 times on Casoo but after 1-2h the money was there. But now nothing. Really bad service and buggy website.

Casoo Casino - Allowed me to KYC and Deposit from restricted country

€36

Dear AG Team, in AUG 2020 I registered an Account at Casoo Casino.

While registering, I gad to set a password, the Nickname , e-mail address and the country I live in. Made a small deposit. Played some games. Then - got some winnings and made withdraw. I'v got a personal LTC wallet address to made my deposits to casoo. Hash is - https://live.blockcypher.com/ltc/address/MJgtzkEKQsfCWwZwMDXagUtZAazc31SVJC/

As you can see - I deposit to this address 272,18 LTC. Logs from my account is attached.

In 2022 year, from January - to December - I made deposits around at 20k+ Euro. But I've got no luck and just played it - so I didn't made any try to withdraw money. But when I've got a bonus in January - I got some play and want to withdraw - then I see. I've got no withdraw methods and wrote to support.

Than security answer me. That they blocked my account because my country (Russia) is restricted from their site.

But when I made deposits - it wasn't restricted. And when they gave me bonuses - it wasn't restricted.

So it's clearly to see for me - It's not fair play from them. Because, they got all my deposits and NOTHING is tell me on site or smth that I can't play in casino. But when I want to take some money back - they just say "It's restricted". Not correct, they were Not allowed to accept me AS a Player neither to accept my deposits.

Answer from security last was like:

"Please kindly note that our security system is checking user profiles only upon a withdrawal request, which is why we only now were able to detect your account and its origin country."

So in my mind - Restricted and blocked - okay. But take money from me that I deposited - unfair. They shouldn't allow me or inform me.

So dear team. Please help to solve this issue.

I want to:

Void all stakes on my account
Refund to balance ALL balances with the calculation of the fair formula: deposits minus withdrawals

Can you Help?

Casoo Casino - Pending withdrawal is delayed

Hello.

I have been a user at Casoo Casino for around 2 years Of time. Made tons of deposits and several withdrawals. I am KYC verified as well.

On the 12/11-2022 - 03:56 i wanted to withdraw 1000 euro which has been pending ever since. I have been in contact with support that claims I am in a queue and have to patience(fair enough), then getting told that there are minor problems with the financial system that they are going to fix.

Yesterday I got a mail which stated they are having some minor problems with all withdrawal requests at the moment and if I want to cancel the withdrawal I should reply back to the e-mail. That mail I haven’t responded to.

The terms clearly say that if the amount doesn't “exceed” 1000 euros, the withdrawal will be done in 72 hours.

Casoo Casino - Profile incorrect information

€1000

I made a withdrawal which was declined because the casino said my profile was marked as “politically exposed person”

I sent a screenshot to show that box is not ticked on my profile and advised them that I’m not a politically exposed person and they said they will advise the technical team and have it fixed in a couple of days.

It has now been over a week and I’ve still had the matter not sorted and my withdrawal not paid.

Casoo Casino - Delay payment of 900euro and rejection of withdrawal without any reason

I made a withdrawal request and it was cancelled due to uncompleted verification. I was informed by email.
After my verification was completed i requested again a withdrawal using bank transfer.
The next morning i received an email that informed me about the rejection of my withdrawal. Of course there was no reason written this time.
So it is obvious that they try to delay the pay out.

Casoo Casino - Missing Deposit of €20

€900

I made deposit 20€ at 25th April 2021 through Instant Transfer to Casoo Casino. Unfortunately after the money had taken out from my online banking, the payment webpage was frozen. So I was wait and open new web for Casoo Casino to see if my deposit already there. I did not find my deposit and I made complain to their CS trough Chat. They ask me to wait for several hours and come back again later if my deposit still not there. After 1 day wait, they send me email said that my deposit was not reached them because I was canceled the transfer. For me that was really wrong statement. I did sent them the screenshot payment from my bank with reference number of payment. The money already transferred to them.

So they asked me the statement from my bank account starting the date that i made deposit to them. I also sent it like what they want from me. But until today, 5 days waiting and still waiting, there are no clarity where is my money now. The money also not back to my bank account, also not visible in my Casoo Account.

€20

Beschwerde-Statistik

Gelöst 25

Durchschn. Betrag $ 2,878

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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Spielerbewertung

9.5/10 ● 369 Bewertungen

Top-Bewertungen unserer Spieler

takoyamaiya

10/10

I really like how they used cool tones. It is really pleasing to look at especially in the dark. Their promos are also very exciting. i don't know a lot of casinos with fun bonuses like they have.

Did not really have any difficulties playing. I thought they don't have live craps because not a lot of casinos offer it, but they have a few. I didn't see it at first because it does not have a category.

emilschneider.132

9/10

impressive providers list, they have a few that I'm not quite familiar with but am looking forward to trying them out! Their slots section where they have different tabs on which slots are recommended and which ones are new is very convenient for me as well

They do not have baccarat category in their live section but their search bar is all relevant depending on what you want to see, i can also filter by provider so that is a bonus.

johnnydeeep

9/10

Cool modern site and it's also easy to find the live games for me! I’ve tried all the live roulette they have. My time playing with them has been great.

No problems with this site actually, I first thought their support isn’t replying back to me but it turned out I was having connection issues on my end.

niklasheminem

10/10

They have a lot of new slot games that I’ve tried out in the past couple of weeks! I can filter it by game provider too so it’s very easy for me to look for the ones I haven't tried before.

BrockleySSS

10/10

I think it's refreshing to see a site with a complete theme and concept. That's a big plus for me. The game offers are also superb and entertaining promos too.

I didn’t get the glimmer concept at first but they actually have an faq page that helped me understand. The live chat is also helpful in explaining the points system.

kayenne23

7/10

Casoo casino is another new casino I decided to join, after seeing that is owned by SG International and having also a good rank. After I completed the registration, I went to my account to upload my documents in order to have my account fully verified. After that I decided to ask the support about the verification time frame. I was told that I would be done in 1 hours. Indeed the verification was fully completed in 1 hours. So big thumbs up for that. Also the casino has a nice dark blue theme and nice layout. Also there is not lagging whatsoever. After the verification I decided to deposit in order to take advantage of the welcome bonus. On the first deposit you get a 100% bonus and 100 free spins. On the second deposit you get a 50% bonus and 100 free spins. On the third deposit you get a 40% bonus and on the last deposit you get a 25% bonus. I can easily say that the I enjoyed the welcome package. My sessions were long and I enjoyed every bit of it eventhough I did not have the chance to request any withdrawal. So when it comes to the withdrawal time frames I can not say anything about it since I did not make any withdrawal. Also another thing I liked is the big variety of software providers. Also I really liked the loyalty points you earn while playing, where you can exchange them for free spins or cash.

The thing I did not like from my personal experience is that there is no automated message in case you open an excluded slot while wagering a bonus. It would be really a plus, in case casino adds this. Except that I did not find anything else as negative.

NinaF

6/10

Many games, always works, never Any issues, fast accepting documents, Fun with glitter, good design, its not much to dislike. Happy with this one. Avarage

A but boring bonuses, takes a lot of time to earn bonus, some games Just doesnt work, but over all a Great casino. Can recommand. Think they sholud add new games more often

lightAlice

8/10

Been a member of Casoo for a while now. I didn't think much of it at first but after several positive experiences, it is slowly becoming one of my favourite Casino. A good selection of games and a fast withdrawal process are always a must for me but what sets them apart is the consistent deposit-bonuses provided. Also very helpful supports agents, great job guys.

T4TKO

9/10

A lot of nice new games from all providers, very communicative friendly and helpful chat, nice loyalty program for levelling up and many of deposit bonuses. One from my top 10 casinos.

One time they didn't credited me bonus for levelling up cuz my account was blocked for some reason. But now they granted me another bonus than wish me luck ;)

Evan3121