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Casoo Casino

Unsere Bewertung CasinoRank
7.3/10
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Spielerbewertung 369 Bewertungen
Beschwerdebeantwortung 27 Beschwerden
2 Tage durchschn. 27 Beschwerden

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Ansicht des Redakteurs

Casoo Casino nimmt Sie mit auf ein Abenteuer im Weltraum! Der endlose Kosmos ist keineswegs leer, zumindest nicht, wenn es um das Casoo Casino geht. Spielerinnen und Spieler finden hier eine große Auswahl an Casinospielen, die sie auf PC, Mac oder Mobilgeräten genießen können.

Was uns gefällt
  • Grandiose Spieleauswahl
  • Großzügiges Willkommensangebot für neue Spieler
  • Live Chat rund um die Uhr
Was uns nicht gefällt
  • Begrenzte Auswahl an Tischspielen
Offenlegung von Partnern

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Casoo Casino Details

Hier finden Sie alle Details zu diesem Casino.

  • Allgemein
  • Zahlungen
  • Spiele
  • Verantwortungsvolles Spielen
  • Kundensupport
Webseite
https://www.casoo.com/de
Gründungsjahr
2019
Lizenzen
Curacao
Unternehmen
Partnerprogramm
Sprachen
Deutsch, Dänisch, Englisch, Norwegisch, Polnisch, Spanisch, Französisch, Italienisch
Typ
Instant Play, Mobile, Krypto Casino, Live Casino

Allgemeine Informationen über Casoo Casino

Wenn Sie sich die besten Online Casinos anschauen, werden Sie feststellen, dass jede von ihnen Teil eines renommierten Glücksspielunternehmens ist und über eine anerkannte Lizenz verfügt, die den Betrieb von Glücksspieldiensten erlaubt. Casoo Casino bildet da keine Ausnahme. Es besitzt eine Glücksspiel-Lizenz aus Curaçao und wird von SG International N.V. betrieben.

Die Registrierung ist einfach, es sind jedoch einige persönliche Angaben erforderlich, um loslegen zu können. Bitte beachten Sie, dass Sie mindestens 18 Jahre alt sein müssen, um Casoo Casino betreten zu dürfen.

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Casoo Casino Boni

Werfen Sie einen Blick auf unsere Auswahl der besten Casoo Casino Boni und Wählen Sie einen, der Ihren Bedürfnissen am besten entspricht.

Alle Boni entdecken
Freispiele
150 Freispiele, 4. Einzahlung
Freispiele N/A
Umsatzanforderung für Freispiele N/A
Mindesteinzahlung €30
Match-Bonus
100% bis zu 300 €, 3. Einzahlung
Umsatzanforderung 20x
Bonus Prozentsatz 100%
Mindesteinzahlung €30
Freispiele
100 Freispiele, 2. Einzahlung
Freispiele N/A
Umsatzanforderung für Freispiele N/A
Mindesteinzahlung €20

Beschwerden

Lesen Sie die Beschwerden, die andere Spieler für Casoo Casino hinterlassen haben.

Alle Beschwerden anzeigen
Casoo - Gewinn wird nicht Ausgezahlt
ich habe ein Problem mit Casoo.com.
Seit 15.01.2020, ist meine Auszahlung offen und ich werde immer wieder hingehalten. Ich kann mich auch nicht mehr Einloggen, da mein Account deaktiviert wurde. Ich habe daher die Befürchtung, das die Auszahlung nicht durchgeführt wird. Ich hoffe Askgamblers kann mir mit meinem Problem helfen.

Hier detailliert:

Abend 14.01.2020:
Ich habe meine 4 First Deposit Bonuse, mit je 50€ in Anspruch genommen. Bei den Bonus 1-3, habe ich kein Glück gehabt. Mit dem 4ten Bonus habe ich dann 1000€ gewonnen und habe auch die Bedienungen erfüllt. Ich habe mich auch an alle Regeln gehalten, wie z.b. 5€ Maximaler Einsatz pro Spin (Überwiegend 2€ und 4€ Gespielt).

Nacht 14.-15.01.2020:
Ich wollte dann eine Auszahlung per Kreditkarte beantragen, dies hat aber nicht funktioniert, daher habe ich dieses dann per Banküberweisung beantragt. Auch die angeforderten Dokumente zur Verifizierung habe ich hochgeladen. Identitätsprüfung (Personalausweis), Prüfung der Adresse (Kontoauszug) und Zahlungsmittel (Kreditkarte).

15.01.2020 8:36h / E-Mail erhalten von Joseph von Casoo
Ich habe ich eine Mitteilung erhalten, dass die Auszahlung Storniert wurde, ohne Angaben von Gründen. Darauf habe ich direkt beantworten, mit der Frage warum.

15.01.2020 17:44h / E-Mail erhalten von Joseph von Casoo
Ich habe die Antwort erhalten:
Es noch etwas zur Verifizierung: Meine Handynummer, einen Nachweis der Handy Nummer (Rechnung) und ein Bild von mir, Zettel mit Aufschrift Casoo 15.01.2020 und Personalausweis.

15.01.2020 18:17h / E-Mail an Joseph von Casoo gesendet
Ich habe die Handynummer, Handy Rechnung und das Bild von mir gesendet.

16.01.2020 16:22h / E-Mail erhalten von Joseph von Casoo
Die bitte um einen Skype Video Chat

16.01.2020 23:31h / E-Mail an Joseph von Casoo
Ich habe mein Skype Name mitgeteilt.

19.01.2020 23:36h / E-Mail an den Support von Casoo
Nochmals nachgefragt, da ich noch keine Antwort auf meine Mail vom 16.01.2020 erhalten habe.

20.01.2020 00:35h / E-Mail von Ryan von Casoo
Joseph wird mich morgen Kontaktieren

20.01.2020 23:36h / Skype Chat mit Jospeh
Ich hatte meinen Personalausweis nicht griffbereit, daher Skype Chat verschoben.

21.01.2020 ca. 23h
Ich habe versucht mich bei Casoo Ein zu loggen, hat aber nicht funktioniert!

21.01.2020 23:06 / Skype Video Chat mit Joseph
Zusammenfassung, sollte dies Ausführlicher benötigt werden, werde ich es gerne Nachreichen.
Wann habe ich mich Angemeldet, Welche Bonus habe ich verwendet, Warum gab es bei dem 3 Bonus ein Problem, Welche Spiele habe ich verwendet, Was waren die letzten Betts, Was der höchste Gewinn, Was der Maximale Bet. Dieses habe ich alles Wahrheitsgemäß mit meinem Wissen beantwortet.
Aussage am Schluss des Chats von Joseph: Es wird alles geprüft, es gibt keine Probleme seiner Meinung nach und das ich bis 22.01.2020 Antwort erhalten werde.
Frage noch von mir: Warum kann ich mich nicht mehr einloggen, Antwort: Zur Sicherheit, damit ich nichts ablesen kann, wehrend des Chats.

Seitdem bekomme ich keine Antwort mehr! Auch auf Nachfragen, wird nicht reagiert. Ich habe daher die Befürchtung, dass ich meinen Gewinn nicht erhalten werde, zumal ich mich auch bis heute noch immer nicht einloggen kann!

Bitte helfen sie mir…
staus Ungelöst
€1000
Casoo Casino - Not getting my money withdrawn
I have been a member of this casino since 2024. During my first year, I had no issues with withdrawals. However, this year I have experienced major problems when trying to withdraw funds.

I made my first withdrawals on the 9th (two withdrawals) and another one the following day. I used the same bank card that I used for deposits and that I have previously used for withdrawals without any issues. All of these withdrawals were returned to my account after six business days, and I was informed that my bank had declined the transactions. I contacted my bank and the card issuer, and they confirmed that they have not received or declined any transactions and that there are no restrictions on my card.

I then contacted customer support, who asked me to make another withdrawal. I did so, and the following day I received a message stating:

"Our Finance Department has informed us that your withdrawal has been unsuccessful and has been cancelled. We'd like to kindly ask you to try making the withdrawal again, or try making the withdrawal using an alternative payment method, such as instant banking, if suitable."

When I contacted support again, they told me that I must use the same card that had previously been used for withdrawals, even though I already had done so. They also asked me to try again and assured me that this time everything would go through without any issues (see attached files).

When I tried again, I received yet another message a few hours later stating:

"Our Financial Department informed us that the withdrawals you have requested were returned to your gaming balance because of the rejection on your bank side.
We kindly ask you to try again and use a different card for your future withdrawal.
We sincerely apologise for the inconvenience it may have caused you.
Should you have any additional questions, please do not hesitate to contact us at any time."

I contacted my bank again, and they confirmed that this information is incorrect. This is also evident, as it would be impossible for the bank to receive and reject a card transaction within just a few hours on the same day.

Please see all attached files for reference.
staus Gelöst
€600
Casoo Casino - Allowed me to KYC and Deposit from restricted country

Dear AG Team, in AUG 2020 I registered an Account at Casoo Casino.

While registering, I gad to set a password, the Nickname , e-mail address and the country I live in. Made a small deposit. Played some games. Then - got some winnings and made withdraw. I'v got a personal LTC wallet address to made my deposits to casoo. Hash is - https://live.blockcypher.com/ltc/address/MJgtzkEKQsfCWwZwMDXagUtZAazc31SVJC/

As you can see - I deposit to this address 272,18 LTC. Logs from my account is attached.

In 2022 year, from January - to December - I made deposits around at 20k+ Euro. But I've got no luck and just played it - so I didn't made any try to withdraw money. But when I've got a bonus in January - I got some play and want to withdraw - then I see. I've got no withdraw methods and wrote to support.

Than security answer me. That they blocked my account because my country (Russia) is restricted from their site.

But when I made deposits - it wasn't restricted. And when they gave me bonuses - it wasn't restricted.

So it's clearly to see for me - It's not fair play from them. Because, they got all my deposits and NOTHING is tell me on site or smth that I can't play in casino. But when I want to take some money back - they just say "It's restricted". Not correct, they were Not allowed to accept me AS a Player neither to accept my deposits.

Answer from security last was like:

"Please kindly note that our security system is checking user profiles only upon a withdrawal request, which is why we only now were able to detect your account and its origin country."

So in my mind - Restricted and blocked - okay. But take money from me that I deposited - unfair. They shouldn't allow me or inform me.

So dear team. Please help to solve this issue.

I want to:

  1. Void all stakes on my account
  2. Refund to balance ALL balances with the calculation of the fair formula: deposits minus withdrawals

Can you Help?

staus Gelöst

Beschwerde-Statistik

Gelöst 25
Durchschn. Betrag $ 2,878
Durchschn. Dauer 8 Tage
Durchschn. Antwortzeit 2 Tage

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Spielerbewertung
9.5/10 369 Bewertungen

Top-Bewertungen unserer Spieler

Casoo is all that I expected from a casino app. It’s compact, it operates smoothly, and the selection of games is staggering. That said, I do find myself playing the same handful of favorites, but it’s nice to have the option if I ever want to explore other titles.

The promotions are great, but it’s not as expensive as other casinos. I don’t think it’s a loss, though. I still find something fun daily. I think it’s all designed for my personal pace.

I’ve really enjoyed my time playing at Casoo Casino. The site has a clean design and is super easy to navigate, even for someone like me who isn’t the most techy. What I love the most is the huge selection of games. There’s something for everyone, but I always find myself going back to the slots since they’re my favorite. Casoo definitely makes online gaming fun and stress-free.

However, the minimum deposit is set at €20, which goes past my personal daily limit. If it were a bit lower, I’d find it easier to work with and play more comfortably. For now, I’d give the site these stars, as everything else has been smooth and enjoyable.

Dear JasmiinaVainio, Thank you so much for taking the time to share your experience with Casoo! We’re thrilled to hear that you’ve enjoyed the clean design, easy navigation, and especially our wide selection of games - it’s great to know you’ve found your favorite slots! We also appreciate your feedback about the minimum deposit. Your point is completely valid, and it’s always helpful to hear what can make the experience even more comfortable for our players. If you’d like to share more thoughts or need any assistance, our Support Team is always available via live chat or at [email protected] - they’ll be happy to help. Thanks again for your kind words and thoughtful feedback. We’re glad to have you as part of the Casoo community and wish you many more enjoyable sessions ahead! Warm regards, The Casoo Team

user avatar

As a total beginner, I really appreciated how easy it was to get started on this site. The interface feels intuitive, and I didn’t get lost trying to figure out where to play or how to make my first bet. It made learning fun instead of intimidating. I also love that the platform is mobile-friendly; I can play on my phone while commuting or waiting around, and it runs just as well as on my PC. Another big plus is the live chat support being open 24/7. As someone new, it’s reassuring to know that if I have questions or run into issues, I can get help immediately without stressing. These small touches make a big difference for a beginner like me.

I noticed the limited selection of table games. For a beginner, it’s fine to start with slots and casual games, but if you want variety in classic table options, it can feel a little short.

As a mum of two, I don’t get much free time, so I love how easy Casoo Casino makes payments. They take so many options like cards, e-wallets, and even crypto like Bitcoin (BTC) and Ethereum (ETH). I can deposit fast, and most withdrawals only take a few hours with e-wallets, which is a huge plus. I also like that the site works well on my phone, so I can play while waiting for the kids. The live chat is always there if I need help, and that gives me peace of mind. Casoo feels safe, quick, and simple to use.

While I enjoy Casoo Casino, there are some things I wish were better. The withdrawal fees can be annoying. A 10% fee when cashing out feels steep, and as a mum, I watch my budget closely. The daily and monthly withdrawal limits also make it hard to take out larger wins. Still, the payment speed is nice, but the fees and limits hold me back at times.

Dear szilagyizo23, We sincerely appreciate your thoughtful and detailed feedback. It is truly rewarding to know that you enjoy the convenience, speed, and reliability of our payment systems, as well as the accessibility of our platform’s mobile version and live support. We take pride in offering a seamless, secure, and user-friendly experience for all our players, and it is gratifying to hear that these features have enhanced your gaming experience. We also acknowledge your concerns regarding the withdrawal fee and limits. Please note that a 10% commission fee is applied if the turnover requirement is not completed. We understand that certain policies, such as the turnover requirement, may sometimes feel inconvenient. However, this measure is intended to prevent misuse, where deposits are made solely for withdrawal purposes without any actual gameplay. Such practices place a significant financial strain on the system. The turnover rule is helping us maintain a healthy platform, ensure fast payout processes, and uphold high-quality service for genuine players. At the same time, our withdrawal limits are carefully defined in accordance with our licensing obligations and industry best practices. reflecting our commitment to transparency, compliance, and responsible operations. We highly appreciate your understanding and sincerely apologize for any inconvenience this may cause. Best regards, The Casoo Team

user avatar

I was so bored one night, and my buddy told me to check out this site, “Casoo.” Didn’t expect much, but that 100% deposit bonus + free spins had me hooked real quick LOL I’ve been playing for a month now, and the weekly cashback is pretty dope, it helps a bit when my luck isn’t on point. I also love that I can get my winnings back fast with their process, like legit instant withdrawals!!! Plus, they support crypto! Bitcoin makes it super easy, no cards needed.

One thing that bugs me a bit is the bonus rules, tho. They’re kinda tricky with all the wagering stuff. I had to play a bunch just to hit the requirements before I could cash out. Other than that, it’s still chill and fun enough to keep me coming back.

Since I can't always sit in front of a computer (I'm a mum of twins), I'm really particular about the casinos I choose. Casoo is incredibly mobile-friendly, and I can easily play on my phone during breaks. The interface is smooth, simple, and very easy to navigate. And aside from my favorite wolf-themed slots, I also enjoy the wide selection of jackpot slots at Casoo. They bring an extra thrill to my plays, especially with high payouts (at least whenever I play). Also, I have to give credit to Casoo's chat support! Back when I was new to the site, they guided me through everything with patience. Their quick and friendly replies made it easy to adjust.

Honestly, I don’t have any complaints at all. Casoo has been nothing but enjoyable for me from the moment I signed up. Everything runs smoothly, the games are fun, and the overall experience has been really positive.

Alright, so I’ve been around the block with online casinos (50+ under my belt yeah, don’t tell my wife lol), and Casoo really knocked me sideways in a good way. Support here is solid. Not the canned “please wait while I copy/paste this” type, but actual humans who know their stuff and don’t make you feel like you’re bugging them. My first deposit with a bonus was a bust, but on my second try €20 in, some free spins, decent wagering. I’m sitting at €170 pending withdrawal to my crypto wallet. RTP here actually feels fair. Most folks seem to stick with EUR and I think that keeps things consistent. Cashouts is about 20 minutes unless you did something shady (so don't). I was skeptical, but my crypto hit in about 8 hours without me sending a single doc. That’s a breath of fresh air compared to the ID parade other casinos put you through.

Casoo Casino is out of this world! (yes that’s a pun since they’re space themed) Honestly, I stumbled upon it in the metro looking for something to try on my phone, and found out about it. They have full mobile support, which makes me so happy because I’m not fond of using desktops for gaming. And unlike other casinos, Casoo’s mobile version is very well-made because its fast, easy to use, and streamlined for better experience!

I want to see more games in it though. As of my current playtime there, I noticed there is a limited choice of games. Maybe in the future, they’ll add some, and I do hope they do because I’m planning to stay here.

Dear detective_nancy, Thank you so much for your wonderful feedback — we absolutely loved reading your review! It’s fantastic to hear that you’re enjoying Casoo on mobile. Our team has put a lot of effort into making sure the mobile experience is smooth, fast, and fun for every explorer out there.
 We also truly appreciate your thoughts about the game selection. Feedback like yours helps us better understand what our players value most, and it’s always great to know what enhances your experience.
 It means a lot that you plan to stay with us, and we’ll continue doing our best to make your journey through the Casoo universe as enjoyable as possible.
 Warm regards, The Casoo Team

user avatar

Casoo has been my little escape on quiet nights. I'd pour a glass of wine and play a few rounds of live poker. Or, sometimes, spin some jackpot slots. Casoo's become the perfect way to unwind now that life's a bit slower on my end. The game selection is impressive, and I mean this not just in quantity but also in quality. I enjoy the live casino so much, as it feels so close to the real thing and it makes the room a little less empty. The providers that Casoo partnered with are some of the best too :) The site itself is smooth and easy to use. It works perfectly on my phone, and I like that it even supports different language options.

If I could ask for anything, it’d be more table games outside the live section. Still, that’s just a small wish. Casoo has been nothing but enjoyable for me.

As someone who loves playing slot games on my phone, I’m impressed with how mobile-friendly this site is. I can play anywhere, on the bus, during lunch, or even in bed. The design looks clean, and it runs smoothly on my mobile. Plus, I love the wide choice of slots from top game providers. I also found the live chat super helpful and quick to reply, even late at night. There’s also a nice bonus when you first sign up. Overall, it's a fun and easy way to enjoy games.

While I enjoy playing at Casoo Casino, I did notice that there aren’t many table games. There are a few versions of blackjack and roulette, but if you’re someone who plays those a lot, the options may feel a bit limited. Still, with the great slot selection and the live casino choices from top names like Evolution, it doesn’t bother me much. The rest of the site works great, especially on mobile, which is what I care about most. It’s a small flaw in what’s otherwise a great gaming spot.

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