CasinoLuck

Hello everyone. This is a follow on from my previous message when i highlighted i was waiting to see how long it took for me to get my winnings. Well i am pleased to say that they hit my bank account late last night (Tuesday 14th March). So from withdrawing on Sunday 12th March, it only took 3 days from pending to approval and then payment which in my book is very good.

Previous comment:
I have been a member of many on-line casino's, in fact most that are advertised on the first page when googled. I look for 3 things that are important to me: Number 1, how fast are they in paying you your winnings. No 2, do they offer live support, and if so, how good are they. No 3, do the games run smoothly. No1 and No2 are paramount to me though. Well I joined Casino Luck at the weekend, well Friday evening 10/3/17. Because I have joined many casino's I tend to send in my documents in advance. This saves time if you are lucky enough to withdraw. After sending in my documents on Friday, they were approved today (Sunday 12/3/17) which I feel is a positive start. I have interacted with the live support team who have been helpful and professional, so all's good there too. Now my number 1 priority I will have to wait and see as I made a withdrawal yesterday (11/3/17). I understand completely that its the weekend so like I mentioned, I'll see how quick my winnings hit my bank in the week and let everybody know.

The site itself I really like. I love the Green look, and as green is my favourite colour, its a win:win. My favourite game is live roulette and no problems there, (my only small frustration is max £50/number...sometimes I like to go for it) I also played BJ, 3 and 5 card poker which were all good. I had a few spins on the slots and won a bit, well I got in the feature which is impossible on some sites. So all in all, I'm quite impressed with Casino Luck. I know they are quite new and I didn't see them advertise on Google either. I actually saw the advert on Neteller of all places. So I'll see how quick my payment arrives and let you know if anyone is interested.

What i have realised since my last message is that this casino charge you for not only withdrawing your winnings (albeit a small charge) but also depositing. I made a deposit of £1000 and received a charge of £50, yes that is correct, £50. I received a charge of £50 for depositing money to play on the site. Sorry for repeating myself...but £50 for putting money into my account. What is that all about???
Saying that, this is my only negative review as they hit the mark on my 3 main areas: Withdrawal time = good, live support = good and games = good. Charging you money to deposit is a real shame though and extremely odd. Ive never come across that before.

Previous comment:
So far so good and like I said, I'll let you all know how quick my winnings are paid.

Nice navigation, good selection of games, easy to find what you need.

Bonus was not added contacted customer service who told me to email in and a manager will deal with it, not messing around emailing begging for a bonus which should of been added automatically nor am I waiting several days for a response. Closed my account found customer service couldn't care less. Avoid.

Just an okay casino for me, nothing highly positive and nothing negative just a solid one. I deposited via mobile here because it's the only casino where it actually works, weird plus :D The second and I can tell more valuable opinion for you newcomers to Casinoluck - No problems with withdrawals and anything at all. From what I remember I won from no deposit bonus here and without any problems I got my credits in a few hours using skrill withdrawal method.

Just not a big fun so it's not my favourite one to play on a daily basis.

This is my favourite casino. I have had many small wins consistently, from $100-400 and less but then again I never bet big around $.50 per spin on average. I never needed to use the live chat or had problems with payments etc. At first I was able to withdraw my winnings without providing ID to my e-wallet, only until I requested a bank transfer did I have to validate my account and surprisingly I am able to transfer funds to my bank account although I load money through my e-wallet, this is really convenient.

There are many game providers and just a few games are barred from playing with a bonus plus the max. bet with a bonus is high. There is normally a monthly 50% reload bonus and regular weekend bonus of 50% (13xb+d). I also love that I can check the progress on my W.Req. in my account, hate having to contact chat for this in other casinos.

Nothing to dislike so far. Maybe, some more bonuses for the holidays would be nice.

Good games, but no different to other well recognised on the market

Poor bonuses and promotions and no vip scheme.
Customer service is better than jetbull but not really for high rollers.

A few good games. Don't waist your money playing here - Luck casino is a backyard setup

Slow withdraw they say 24hours but more like 48 hours and that's only the approved stage, they don't send email confirming withdraw only one if you reverse it.

Support is not available 20 hours of the day, 2-15 hours for reply from emails, they are affiliated so any bonus they give is small like around 2% - 5% max.

Support are basically useless the casino runs it self 16hours of the day with no one is there!

Live chat works only to suit Europe working day.

This is a very similar operation to Next Casino, which is not surprising as the two casinos are operated under the same license and use the same software platform. Just like Next I was surprised to see so many negative reviews here at Askgamblers, and the overall score for CasinoLuck is even lower which makes me wonder how I have ended up being so lucky to have no problems whatsoever!

If you have already used up your welcome bonuses at Next then this group allow you to receive the bonuses once at each of their casinos, including the generous 100% first deposit bonus with 40x bonus wagering. Personally I think it is worth giving this casino a go just to take advantage of this bonus because low wagering bonus offers are starting to get very rare now.

With all the players complaining here of slow withdrawals I can't help but wonder what method they are using because all of my requests to Skrill have been processed in less than a day, often just a few hours. I will agree that it took a little longer than average to get my documents approved in the first instance but because this is only a one time inconvenience I don't think it is a big problem for most players.

The Every Matrix software these casinos use supports games from a wide range of providers, the only big name missing is Playtech but there are a great many other casinos with those games and there are very few casinos around who have Microgaming, NetEnt and Playtech all on the same site. I do enjoy a few Playtech games but I feel that CasinoLuck have a good enough range without these.

I like to play from my tablet sometimes and usually choose either Next or Luck on these occasions - whilst some casinos just make their games fit the different screen size and interface used on mobile devices these casinos have put a lot of effort into making sure the experience is as smooth as possible and it really shows. The only downer is that not all games are available on the mobile platform.

Great site fast withdrawels, no ID needed until u withdraw over 2000..

Plenty games I am surprised this casino ranked so low.. Regular free spins and deposit bonuses

I love casino luck

There is no search bar and can be a hassle wen lookin for a certain game.. other than that there is nothing negative to say

I registered account here just to leave this comment as I do not understand why there have been so many complaints recently in regards to withdraws.

I opened the account and made a minimum deposit about a month ago at casino Luck. Did not win after clearing the wagering requirement. However, managed to withdraw my deposit within 12 hrs (NO QUESTIONS ASKED).

I never deposited again in this entire month and received those 5 free spin offers just to try new games. Last week I was able to run those 5 spins up to $100 but got greedy and lost it all. This week again I received those free spins and was able to run it up to $950 and change.

This is when I start to check on their withdraw time and review. To be honest I was worried reading these recent comments and expect lots of red tape to cross in order to get paid. Surprisingly, money arrived within 5 hours faster than advertised. Also note that this 950 was out of 5 free spin winnings and they paid just as expected NO QUESTIONS ASKED again.

I feel like I must comment here to clear the name for such a reputable casino.

I trust this casino and will place my wagers here without a doubt and you should too.

Absolutely nothing bad to say besides lack of 24hr live chat. Perhaps should give 10 instead of 5 free spins lol :)

I've been reading and seeing how many players in AskGamblers were getting wins by playing at CasinoLuck. Everything seemed so easy for them. Win here, win there, won on this game, won on that game, getting free spins almost everyday, making me feel so jealous in many ways. So finally, one fine day, I decided to sign up to see if I could also get lucky at CasinoLuck. After all, if others could get lucky, I should be able to too, right?

So I waited for the right time to visit their website, because my crawling ISP would mean I have to wait half a day to get the casino loaded up! No joke! CasinoLuck was one of those few casinos that would take ages to load up, due to the numerous different software providers that were integrated onto one common platform. On one of those days when my ISP was fast enough, I signed up at CasinoLuck, deposited, got a bonus, plus free spins on Starburst. All these was a couple of years ago, probably 2 or 3 years by now, so I cannot actually recall how much deposit bonus or the number of free spins that I had gotten, but all that isn't so important. It wouldn't make any difference as to how I would rate CasinoLuck at the end of my review.

What I do remember, was how my deposit, the bonus money, and including those free spins too, did not give me any win. My first experience at the casino was more of frustration and disappointment. Nothing was thrilling, nor exciting for me then. What I also do remember, was how I made many deposits before finally making one small win and making my only withdrawal from the casino. Was that good for a change? Well, if you can consider getting paid in 3 or 4 days as good, then so be it. For me, it was dismal! I could get paid within 1 day from my top favourite Playtech casino, but it took three to four times longer for CasinoLuck to pay me! Beats me the reasons why, but it certainly did not fit at all into a 'fast paying casino' for me.

Very simply put, CasinoLuck performed almost the same way as Jetbull Casino did for me...poorly! The casino's software was not 'slow ISP friendly' at all, unlike some other casinos which could load up at a much faster speed. Navigation from one page to another was another time wasting effort. Waiting for any game to load up before I could start playing was a bitter experience, to say lightly, made worse when I couldn't win on the game at all! After several unsuccessful attempts at making another win, I finally got so fed up with CasinoLuck that I simply chucked the casino into my deep freezer, where it stayed to this day, until the casino became no longer accessible to me anymore, due to the recent accessibility blockages on my ISP. The end of CasinoLuck for me, but I don't regret it one bit!