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Heroes Spielothek

Item: Heroes Spielothek
Rating: 1
Author: Jovana B.

Spielerbewertung 69 Bewertungen

7.1/10

69 Bewertungen

Beschwerdebeantwortung 13 Beschwerden

2 Tage durchschn. 13 Beschwerden

Was uns gefällt

Website mit SSL-Verschlüsselung ausgestattet
EU-Zulassung der Malta Gaming Authority
Bietet verschiedene Spielautomaten von Microgaming und NetEnt

Was uns nicht gefällt

Live-Chat-Unterstützung nicht 24/7 verfügbar
Relativ beschränkte Auszahlungsmethoden

Offenlegung von Partnern

Unser Inhalt enthält Affiliate-Links und wir können eine Provision für Betreiberregistrierungen und Einzahlungen erhalten, die über diese Links getätigt werden. Wir empfehlen nur lizenzierte Betreiber und würden keine Marke unterstützen, die nicht von unseren Experten überprüft wurde. Zuerst die Wahrheit erfahren. Dann spielen.

Jovana B.

Heroes Spielothek Details

Hier finden Sie alle Details zu diesem Casino.

Allgemein
Zahlungen
Spiele
Verantwortungsvolles Spielen
Kundensupport

Webseite

https://www.casinoheroes.com/de/

Gründungsjahr

2014

Lizenzen

Malta Gaming Authority (MGA), Schwedische Glücksspielkommission Spelinspektionen (SGA)

Unternehmen

Hero Gaming Limited Casinos

Partnerprogramm

Hero Partners

Sprachen

Finnisch, Englisch

Typ

Instant Play, Mobile

Einzahlungsmethoden

Neteller, Skrill

Einzahlungsgebühren

Nein

Auszahlungsmethoden

Neteller, Skrill

Auszahlungsgebühren

Nein

Auszahlungslimit

Keine Begrenzung

Währungen

Euro

Bearbeitungsdauer

0-72 Stunden

Auszahlungszeiten

E-Wallets 24 Stunden
Banküberweisungen 2-3 Tage
Kartenzahlungen 3-5 Tage
Auszahlungen am Wochenende Nein
Progressive Jackpot Gewinne None

Software

Games Global, NetEnt, Evolution Gaming, Betsoft, Play'n GO, Quickspin, Yggdrasil Gaming, Playson, Push Gaming

RTP

Nicht festgelegt

RNG-geprüft

Nein

Progressive Jackpots

Nein

Spielverlauf-Feature

Nein

Einzahlungslimit Tool

Setzlimit Tool

Verlustlimit Tool

Zeitlimit Tool

Nein

Selbstausschluss Tool

Auszeit Tool

Realitätscheck Tool

Selbsteinschätzungstest

Nein

Auszahlungssperre

Nein

Selbstausschluss Registrierungs-Teilnahme

Nein

Live-Chat

24/7

E-Mail-Support

[email protected]

FAQ-Bereich

Nein

Heroes (ehemals bekannt als Saga Spielothek) ist eine Online-Spielothek, die von NetEntertainment, Microgaming Betsoft, Quickspin, Push Gaming, Yggdrasil und Play'N GO unterstützt wird. Es wurde von skandinavischen Spielenthusiasten erschaffen, die eine Online-Spielothek entwerfen wollten, die ihren Spielern ein völlig neues Erfahrungslevel bieten sollte. Alle Spiele können über einen kompatiblen Flash-Browser sofort gespielt werden, und die Spielothek verfügt auch über eine mobile Plattform. Heroes Spielothek ist durch die Malta Gaming Authority lizenziert.

Die Spielothek hebt sich durch ihr einfach verständliches und fesselndes Abenteuerszenario auf den „Hero Islands“ ab. Der böse Drache Betser hat die goldene Krone des Königs gestohlen und auf dem Treasure Mountain versteckt. Um sie zu bewachen, hat Betset Bosse positioniert – einen in jeder Region der Insel. Die Spieler stehen vor der Herausforderung, sich durch diese Regionen zu bewegen, gegen die Bosse zu kämpfen und die gestohlene Krone zurückzubringen.

Eingeschränkte Länder

Momentan akzeptiert Heroes Spielothek keine Spieler aus den folgenden Ländern: USA, Italien, Frankreich, Guyane (Französisch-Guayana), Reunion, Guadeloupe, Martinique, China und Hongkong.

Online Spielautomaten

Dank ihrem simplen Interface, das sowohl für Anfänger als auch fortgeschrittenere Spieler geeignet ist und eine Auswahl an Such- und Filteroptionen beinhaltet, ist es sehr einfach, bei Heroes Spielothek ein Spiel auszuwählen. Heroes Spielothek bietet eine einzigartige Liste an Spielen, zu denen Video Spielautomaten gehören.

Die Video Spielautomaten beinhalten einige fantastische Spiele von NetEnt und Betsoft. Sie kontrollieren Ihr Inselabenteuer basierend auf den Spielen, die Sie auswählen. Ihre Reise beginnt auf der Karte in einem Ort namens „Heroes Ville“, und Sie bewegen sich vorwärts, indem Sie einfach Ihre bevorzugten Spielautomaten und Spiele spielen. Das können Spielautomaten sein wie z. B. der Twin Spin, Magic Portals, Dead or Alive oder sogar der After Night Falls.

Support

Heroes Spielothek hat einen kundenorientierten Ansatz in Bezug auf Spiele. Sie können mit einem der Support-Heroes sprechen, welche eine Gruppe von gut ausgebildeten Angestellten sind, die den bestmöglichen Support bieten wollen, indem sie auf die Bedürfnisse der Spieler eingehen und auf alle Anfragen äußerst schnell reagieren. Leider beschränken sich die Verfügbarkeitszeiten des deutschsprachigen Live Chats auf 12:00 bis 24:00 Uhr CET.

Spieler können sich aber auch direkt an das „Heroes Oracle“ wenden, wo sie nicht nur Antworten auf die fünf häufigsten Fragen finden werden, sondern auch Anleitungen zur Funktionsweise der Spiele, der Boss-Spiele, Spielerkonten, Freespins und Boni, Einzahlungen und Abhebungen ebenso wie Antworten auf technische Fragen und Erläuterungen zu Lizenzen, Sicherheit und der Spielothek selbst. Eine großartige Auswahl an FAQs.

Sicherheit und Fairness

Die Spiele wurden vom bekannten Anbieter NetEntertainment entwickelt, welcher eine vertrauenswürdige Marke ist und über verifizierte Systeme verfügt, die gewährleisten, dass alle Spiele fair aufgebaut sind. Heroes Spielothek verwendet SSL-Verschlüsselung, was praktisch bedeutet, dass sämtlicher Datenverkehr innerhalb der Spielothek verschlüsselt ist!

Beschwerden

Lesen Sie die Beschwerden, die andere Spieler für Heroes Spielothek hinterlassen haben.

Alle Beschwerden anzeigen

Beschwerde einreichen

Casino Heroes - Delayed payment of 210e

Hello so I made a deposit of 20€ on the 28.04 and managed to win 210€ whereafter I requested a withdrawal at 01.16. For some reason it has been pending for 11hours now even when it says in their terms that all withdrawals will be processed within 4-5 hours time.I contacted live chat about this case they told me that sometimes there can be delays for some reason. My account is also fully verified?

Ungelöst

€210

Casino Heroes - Casino deleting winnings without any legit reason

Hello together,

Some days ago I started playing on Casino Heroes because I only heard a lot of positive stuff about that casino and its bonus.

I registered all normally and legally with phone number, birthday, adress, name and played with only 25€. After I had used bonus and my 25€, I decided to put in 25€ more.

Fortunately I won 88€ in a game of Honey Rush (see https://imgur.com/a/ShRb4Gb).
So I had around 115€ from which I decided to withdraw 100€ to my credit card.

Since that did not work out and my withdrawal got cancelled without a word from them, I asked the chat and they told me that they only pay out to VISA cards and not to MasterCards, I should withdraw via Trustly to my banking account - All that I did.

Around 10 hours later they wrote me an email about needing my ID, an invoice with my adress, a photocopy of my credit card and something that prooves the banking account is in fact mine. All of those documents I send them and they replied with the following mail:
https://imgur.com/a/ShRb4Gb

It literally says; "We have to inform you that we had to negate your withdrawal request, because we do not allow payments via business accounts. You can keep using your casino account with a private banking account."

Afterwards they cancelled my deposits, deleted my winnings and set my account back to zero.
https://imgur.com/a/ShRb4Gb

I just send them an email that I do not have a business account whatsoever. I am still a student and do not even have a business or even a job?!

My banking account as well as my credit card are my private card/account that I use for shopping in the shopping mall, pay my bills and use in at least 3 different online casinos (where I never had ANY problem with deposits and withdrawals at all). I even send them my monthly credit card invoice to proove that it debits every payment I make with my credit card monthly from the same banking account I tried to withdraw my winnings too.

I really dont know what else they need and I find it more than bold that they do not even begrudge someone the winnings of only 50€ with a made up excuse.

Furthermore I also checked if their Terms and conditions even mention the word business account or private account. Not in german, not in english. So its not even something I agreed to when registering! Its simply made up for the reason to not pay out winnings.

I would really ask for some help with this case. Otherwise I would advise everybody to stay away from that casino. If they do not even pay out a small amount of 50 euros, they surely wont pay out higher winnings.

Gelöst

€100

Casino Heroes - Delayed Payment and Account Closure

Hi,

I placed 3600 EUR withdrawal at 15/03/2019. At the next day I noticed my account was closed. Only own money playing no bonuses. 11 days have now belong and I haven't got any information what is going on. That's too much. I have sent all asked documents and etc. Customer support only says I will get contacted with email "soon as possible"..

Ungelöst

€3600

Casino Heroes - Missing £2,000 withdrawal and lack of support

I played on this site for a while and while losing they were very nice. I won £500 which withdrew successfully to the desired bank account promptly. Then I withdrew £2000 which the said was sent on the 15th February.

This money never reached the same bank account, it has been nearly 2 weeks and I have been offered no support with regards to this. All they are asking for is a full bank statement to prove the funds aren’t in there. I do not wish to disclose such personal information to them. They refuse to speak with me, they refuse to send me the transaction ID and now have locked my account as I keep asking where the money is.

Emma was helpful at the start but has now gone away. I am now dealing with a guy called Rhys who’s attitude has much to be desired.

They are ignoring emails and from what I can tell they are not a legitimate businesss.

I don’t ever expect to see this £2000 and quite frankly I’m appalled at how I have been treated by Casino Heroes.

Ungelöst

£2000

Casino Heroes - Issue with feature glitch not investigated properly

I was on my online account on casino heros and was playing a game called blaze of ra, I was doing £1 spins and the feature landed in on the reels but did not activate which I then took a screen shot of on my mobile phone because I knew it should have, I then checked the rules of the game to see if I was wrong but I wasn’t it states if 3 or more scarabs land anywhere it triggers the feature. I contacted the casino via live chat and spoke to a lady called tiia which was very helpful and lovely towards me and I sent her over the screen shot to then she said she would get it investigated and I would hear back from them the next day. I received an email from the casino team stating they have checked the back office with the rounds I played and it matches up to theirs but with only 2 scarabs landing in place and there was nothing more they could do. I’m confused how theirs only shows 2 scarabs landing in but mine show 3 but the time and day matches up to it,I would like to know what I can do about this as I feel I’ve been cheated by the game as I have photo proof of the scarabs landing in (3) but not being activated, I’m bring this to you as I do not know what to do from here as I know if it had triggered I could have won a fair bit of money I then could have withdrawn. I have attached the photo of the screen shot and also the rules to this complaint and very much appreciate it if you could help me with this matter.

Gelöst

Casino Heroes - Legitimate winnings of £170 removed after completing wagering requirements

I signed up for a £5 welcome gift at Casino Heroes, completed the wagering of 40x and was left with a real money balance of around £87. The bonus terms state the maximum withdrawal from the welcome gift is £100 which i was well within at the time. I continued to wager with this real money until i reached a balance of zero. I was awarded some free spins which i then used to grow my balance to £270 and completed the wagering requirement of 40x which was roughly £1400. I then attempted to withdraw my winnings only to have £170 confiscated as they believed they were gained with bonus funds. I queried this with the casino as the free spin terms make no mention on a maximum withdrawal applying to free spins (https://www.casinoheroes.com/uk/bonus-terms). They stated as i had used the welcome bonus which had been converted to real money after wagering they still consider it bonus money. I find this very unclear as my play history suggests i was making these stakes with a real money balance and as i had completed wagering any restrictions would have been removed. I pointed out if i had withdrawn the same funds and re deposited them then continued to play the winnings would have been fine in this case. From my perspective it seems they are trying to enforce 2 seperate terms and conditions relating to different types of bonus to get out of paying my winnings. I feel i have complied with every one of their terms and conditions only for them to try to renege on their own terms which state after wagering it becomes real money that can be withdrawn. Upon checking my play history i see i am missing a lot of wins, specifically anything that was played with real money and resulted in a win. I find this kind of accounting very disturbing as it seems they can remove what they like from the play history with impunity. I would also imagine full and accurate accounting would be a condition on being granted a licence to operate in the UK and strongly suspect them of committing fraud by false accounting.

Ungelöst

£170

Casino Heroes - Confusing, conflicting and delayed verification process

Joined casino 8/2/18. Deposited £1000. Won £2547, sent a withdrawal request. Sent all requested verification documents 9/2/18. Numerous emails from 2 different departments (customer support and verifications), requesting documents, stating they were being examined, requesting them again etc. Got confirmation that my account had finally been validated the morning of 12/2/2018, followed by another the evening of the same day informing me that because i had not supplied documents, my account had been temporarily closed! No reply from emails from them so far, so I'm hoping I'll get more luck on here.

Gelöst

£2547

Casino Heroes - Unjustified account closure and confiscation of winnings

I've been playing on casino heroes a bit over 3 months now. Never really made a significant amount, and thus had no problems. Yesterday I deposited 280 eu and turned it into 450 (not much I know) and then tried to cash out. The cash out methods would not work and had to do a manual one, which resulted in a security check. I wanted the money sent to a uk bank account (not knowing this would be a problem) and today was banned and told I would not receive the cash out either. the only restricted countries it mentions on the T&Cs are: 2.6. You are not resident of the U.S.A., Italy, France, Guyane (French Guiana), Réunion, Guadeloupe, Martinique, China or Hong Kong. I would really like the 450 I won paid out to me, and if not then atleast the money I cashed in yesterday. As I said, I have been playing for a few months, I would not have deposited this much (or played) if i knew there would be a problem

Gelöst

€450

Casino Heroes - Missing funds from Evolution live casino

Hi, I make a 1000 euro bet at the Evolution VIP Blackjack table and the dealer dealt me a 21, ace and a 10, so 2.5x my bet, totally 2500 euro. This amount is never added to my balance, and the won't add the funds for me, they told me they have to investigate it but it take's very long... My VIP manager also don't contact me, they only thing he told me is that he is busy with it. But when an other casino contact Evolution for missing funds is solved in a few minutes... Please help me to get this funds, this is crazy!

Gelöst

€2500

Casino Heroes - Sudden Loss of all my Bonus Features progress in Thunderstruck II and Immortal Romance

HI, i played a while on Casino Heroes and complete in both games, Thunderstruck II and Immortal Romance, the full chamber of spins. Then i didnt play there for a few days, maybe a week or two. after the last login, i see, that all features are gone and i have to start from zero. i contact the support immidiately and they told me, they will inverstigate it. the procedure goes over days and then they told me, they must contact microgaming. after more then a week, today i get a reply from the casino, from the support agent "Rico" they offer me a 5!! euro compensation and give me no reply whats happen there with the games. this offer is a joke, to reach the level before the glitch i have to spend few hundred euros....and not 5 euros. this is the situation now, and i hope askgamblers can help me to get a fair solution for this problem and get an answer what is happened there. I doesnt want a big compensation, better i get my features back. but when a compensation, then please a fair one and not 5 euros.

Gelöst

Beschwerde-Statistik

Gelöst 8

Durchschn. Betrag $ 1,206

Durchschn. Dauer 9 Tage

Durchschn. Antwortzeit 2 Tage

Teilen Sie Ihre Erfahrung mit diesem Casino

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Spielerbewertung

7.1/10 ● 69 Bewertungen

Top-Bewertungen unserer Spieler

OldSchooLMeisje

vor 9 Jahren

6/10

The simple deposit options.
The casino promos with big chances to become free spins for deposit
And I love the challenges, its always. Its never boring in the casino heroes place =)
The support is verry friendly & helpful

Thats the free spin boni wins not without wager tems are

epereira

vor 9 Jahren

5/10

The casino is simple with lots of variety of games and bonus withdrawals are quick and simple.

A lot of attention to make withdrawals. I did both simultaneously and only received one'm waiting for an explanation to 4 days to learn the withdrawal this missing.

Mateusz

vor 9 Jahren

10/10

Great casino, a lot of bonuses, unique Boss Fight feature, a huge selection of games, very fast withdrawals. I would recommend to anyone!

Bazzie

vor 9 Jahren

10/10

After playing a lot of big well branded casino's tried this one about six months ago. This is the first casino where I won big(2500 Euro) with Bonus money. I never believed you could win big with free spins. The casino only has slots and that is what I like. The focus is on the slots. Quick payouts with banking(2 working days). The heroes theme(game) is set up nice and as I said I won big with it. First casino I 100% trust.

Games can get slow when the the animated winning coins are added to your balance happens from now and then, refresh will get you going.

Thanks for your nice feedback! The animations that you mention that can slow down the computer is no longer there to make the game play even smoother :)

Heroes Spielothek vor 8 Jahren

fb_10154414648948413

vor 9 Jahren

10/10

My experience with Casino Hero is like nothing I have ever seen at any other online Casino and trust me when I say that I have been and played at them all!!

The withdrawal times are little to none. Any complaint or issue has been dealt with promptly and professionally. The games selection is fantastic with new games & providers being rolled out constantly. They are so generous with no deposit free spins given out regularly, fantastic promos and their tournament/comps are fun, unique & always fruitful. Love the adventure of battling bosses and collecting rubies to purchase bonus free spins on the game and bet value of ur choosing. IT'S FANTASTIC!!

I have waited weeks or months & spent small fortunes before getting $5 bonus credit or 10 free spins from other casinos... Its a joke!! But as a VIP here I have actually been given real money bonuses and have an account manager (Gianluca) that cares enough to know my favorite games and offer me free spins on that game. Not just 10 or 20 free spins... I'm talking about the sort of amount that will put a huge smile on ur face & keep u occupied for a while. I even once requested a few free spins on a very popular new game and was expecting a 'No sorry' reply, but was blown away when I got a yes reply and I enjoyed spinning every single one of them.

I am a VIP at numerous good, reputable casinos, that assign u a VIP manager. None of them compare to being a VIP at Casino Hero. I have been treated like royalty from the very first email I got from Casino Hero VIP Manager - Gianluca. His professionalism as well as his high level of customer service/support, has been unfaultable!!!

Live Chat Support Agents always have an 'extra mile' attitude when speaking with them and always show that they have paid attention to even the small details regarding my account & playing history.

Gianluca and All of the Casino Heroes support team really make it an absolute pleasure to deposit & invest into this casino. I just want to share my experience at Casino Hero so that more people can get to try a real A-grade casino and join in the adventure & fun!!

With the exception of not being able to deposit using Paysafe vouchers, I honestly don't think that I could find 1 thing that I could fault with this Casino.

fb_993107724109871

vor 9 Jahren

10/10

If you wanna play casino for real there is only one casino that will let you make fast and easy deposits/withdrawals never cause trouble using logical rules which everybody more or less understands. Not like many other casino who got the most ridiculous rules and in the end you'll never get to withdrawal.

Trust me when I say this I've tried almost every single netent casino out there and always get some sort of trouble as soon as you wanna withdraw they slow down the withdrawal for weeks making you send in all necessary documentations then you need to resend and it just takes forever and then in the end you get nothing.

CasinoHeroes Does not do this at all straight forward and easy.

It worked since they opened day 1 as casino saga and still works just as great.

I tried many casinos over the years more or less everyone out there and theres always been trouble as soon as you get to the withdrawal part but at casinoheroes never been an issue at all. Done withdrawals of 4K€2K€1K€ and tons of withdrawal never had a real issue with it, and it goes really fast usually money on the account same day sometimes the day after. They don't come with excuses and slow your withdrawals for days, months like alot of the other casinos I tried does.

And the support of this site know what they are doing they give you great and good responses very friendly people.

The support and the people behind Casino Heroes really deserve praise for their fantastic and awesome job which made me as a player wanting to stay for so long and always been so friendly and in a great mood they are the true Heroes.

I won't go into detail about the vip program but I been vip at many casino and the generosity of casino heroes is something completely diffrent. (trust me if you wanna do casino for real this is where you wanna be part of the VIP-Program.)

Fun contests (won a few of them.) always throw freespins on you and offers bonuses without being a VIP.

Casinos seems to be spam opening every where right now wherever you look there is a new casino. The hard part is finding that true gem that actually rewards you as a player and casino heroes is that gem.

I want to write this review so more people can find Casino Heroes I myself do not think it's worth it playing at other casinos I'm really fed up with having to wait for weeks and weeks for nothing and breaking the most absurd rules slow payouts. And Casino Heroes is so far the only netent casino which never given me issues or anything or slowed down withdrawals etc.

Really got no cons every time I had a dispute they solved it for me fast and professionally and this is one of few casino who actually cares about you as a customer and as a person.

fb_10154304853891165

vor 9 Jahren

9/10

Great game selection, cool boss fights (especially since they changed the system), great live support and one of the best VIP Managers i have every experienced (Gianluca). And I played dozens of casinos throughout the years!!

Nothing, maybe they could add instant withdrawals, but they're already pretty fast!

Ingmar56

vor 9 Jahren

10/10

I've played Casinoheroes now almost year.I like this that casino is offering lots of bonus and new rubies system is very awesome. The best part is casino Vip customer program. I became Vip customer at the beginning of the year and I get a personal vip manager (Gian) who is always reacheable when I have questions about bonuses. They offering monthly vip bonuses and many other awesome bonuses. One of my favorite casinos where to play.

Fiekie247

vor 9 Jahren

8/10

I joined this casino a couple of Months ago. At the time I wanted to claim a no deposit bonus but there weren't any available. When I joined I liked the look, the adventure this casino has, progress while playing and fights bosses and earn rewards, cash money and free spins.

Anyways I made my first deposit of 30 euros which got me around 50 free spins, 25 free spins the same and the next batch was to be available the next day. At this point the free spin was on Gemix and Starbust. They had YGGDRASSIL games( At this time I didn't know YGGDRASSIL games yet, I was only familiar with NetEnt mostly)After I completed my free spins I decided to play Vikings Go Wild on minimum bet of $0.25 and I had a balance of 30 Euros.I was surprise by how many Wilds you get on every spin almost and thought to myself I am going to win big on this slot. The Vikings slot was cold and I lost about 15 Euros I decided to go back to Gemix and played 0.20 euro bet. My balance went up and down until I was down to 8 Euro and I had a big win of 123 euro's, I immediately stopped playing and contacted support about withdrawing , they explained that a certain amount will be forfeited which was bonus money and I was fine with it.

I requested a withdrawal and 6 hours later the money was in my neteller account without any verification needed. This took me by surprise how quickly it was and I couldn’t believe it as this was the quickest withdrawal I experienced.

I will rate this casino an 8/10 as the game selection was broad and withdrawal was very quickly and support were amazing.

The do not offer cash bonuses, only free spins offer for the first deposit. After that no bonuses – which was a down side for me and it would be nice if winnings of free spins you win during boss fights are wager free. These are the reasons I deducted the 2 points