Markiere alle als gelesen

Einstellungen

Was ist neu Aktuelle Aktionen Nachricht
Was ist neu Aktuelle Aktionen Nachricht


Markiere alle als gelesen

Einstellungen

Was ist neu Aktuelle Aktionen Nachricht
Was ist neu Aktuelle Aktionen Nachricht
Bewertungen
section image
section image

Geschlossen

Heroes Spielothek ist geschlossen, versuchen Sie es stattdessen mit:

Sportuna Casino
6.7 /10 2
BetyBet Casino
6.2 /10 1

Heroes Spielothek

Spielerbewertung 69 Bewertungen
Beschwerdebeantwortung 13 Beschwerden
2 Tage durchschn. 13 Beschwerden
Was uns gefällt
  • Website mit SSL-Verschlüsselung ausgestattet
  • EU-Zulassung der Malta Gaming Authority
  • Bietet verschiedene Spielautomaten von Microgaming und NetEnt
Was uns nicht gefällt
  • Live-Chat-Unterstützung nicht 24/7 verfügbar
  • Relativ beschränkte Auszahlungsmethoden
Offenlegung von Partnern

Unser Inhalt enthält Affiliate-Links und wir können eine Provision für Betreiberregistrierungen und Einzahlungen erhalten, die über diese Links getätigt werden. Wir empfehlen nur lizenzierte Betreiber und würden keine Marke unterstützen, die nicht von unseren Experten überprüft wurde. Zuerst die Wahrheit erfahren. Dann spielen.


Heroes Spielothek Details

Hier finden Sie alle Details zu diesem Casino.

  • Allgemein
  • Zahlungen
  • Spiele
  • Verantwortungsvolles Spielen
  • Kundensupport
Webseite
https://www.casinoheroes.com/de/
Gründungsjahr
2014
Lizenzen
Malta Gaming Authority (MGA), Schwedische Glücksspielkommission Spelinspektionen (SGA)
Partnerprogramm
Sprachen
Finnisch, Englisch
Typ
Instant Play, Mobile

Heroes (ehemals bekannt als Saga Spielothek) ist eine Online-Spielothek, die von NetEntertainment, Microgaming BetsoftQuickspin, Push GamingYggdrasil und Play'N GO unterstützt wird. Es wurde von skandinavischen Spielenthusiasten erschaffen, die eine Online-Spielothek entwerfen wollten, die ihren Spielern ein völlig neues Erfahrungslevel bieten sollte. Alle Spiele können über einen kompatiblen Flash-Browser sofort gespielt werden, und die Spielothek verfügt auch über eine mobile Plattform.  Heroes Spielothek ist durch die Malta Gaming Authority lizenziert.

Die Spielothek hebt sich durch ihr einfach verständliches und fesselndes Abenteuerszenario auf den „Hero Islands“ ab. Der böse Drache Betser hat die goldene Krone des Königs gestohlen und auf dem Treasure Mountain versteckt. Um sie zu bewachen, hat Betset Bosse positioniert – einen in jeder Region der Insel. Die Spieler stehen vor der Herausforderung, sich durch diese Regionen zu bewegen, gegen die Bosse zu kämpfen und die gestohlene Krone zurückzubringen.

Eingeschränkte Länder

Momentan akzeptiert Heroes Spielothek keine Spieler aus den folgenden Ländern: USA, Italien, Frankreich, Guyane (Französisch-Guayana), Reunion, Guadeloupe, Martinique, China und Hongkong.

Online Spielautomaten

Dank ihrem simplen Interface, das sowohl für Anfänger als auch fortgeschrittenere Spieler geeignet ist und eine Auswahl an Such- und Filteroptionen beinhaltet, ist es sehr einfach, bei Heroes Spielothek ein Spiel auszuwählen. Heroes Spielothek bietet eine einzigartige Liste an Spielen, zu denen Video Spielautomaten gehören.

Die Video Spielautomaten beinhalten einige fantastische Spiele von NetEnt und Betsoft. Sie kontrollieren Ihr Inselabenteuer basierend auf den Spielen, die Sie auswählen. Ihre Reise beginnt auf der Karte in einem Ort namens „Heroes Ville“, und Sie bewegen sich vorwärts, indem Sie einfach Ihre bevorzugten Spielautomaten und Spiele spielen. Das können Spielautomaten sein wie z. B. der Twin Spin, Magic Portals, Dead or Alive oder sogar der After Night Falls

Support

Heroes Spielothek hat einen kundenorientierten Ansatz in Bezug auf Spiele. Sie können mit einem der Support-Heroes sprechen, welche eine Gruppe von gut ausgebildeten Angestellten sind, die den bestmöglichen Support bieten wollen, indem sie auf die Bedürfnisse der Spieler eingehen und auf alle Anfragen äußerst schnell reagieren. Leider beschränken sich die Verfügbarkeitszeiten des deutschsprachigen Live Chats auf 12:00 bis 24:00 Uhr CET.

Spieler können sich aber auch direkt an das „Heroes Oracle“ wenden, wo sie nicht nur Antworten auf die fünf häufigsten Fragen finden werden, sondern auch Anleitungen zur Funktionsweise der Spiele, der Boss-Spiele, Spielerkonten, Freespins und Boni, Einzahlungen und Abhebungen ebenso wie Antworten auf technische Fragen und Erläuterungen zu Lizenzen, Sicherheit und der Spielothek selbst. Eine großartige Auswahl an FAQs.

Sicherheit und Fairness

Die Spiele wurden vom bekannten Anbieter NetEntertainment entwickelt, welcher eine vertrauenswürdige Marke ist und über verifizierte Systeme verfügt, die gewährleisten, dass alle Spiele fair aufgebaut sind. Heroes Spielothek verwendet SSL-Verschlüsselung, was praktisch bedeutet, dass sämtlicher Datenverkehr innerhalb der Spielothek verschlüsselt ist!

StallCation

Beschwerden

Lesen Sie die Beschwerden, die andere Spieler für Heroes Spielothek hinterlassen haben.

Alle Beschwerden anzeigen
Casino Heroes - Casino deleting winnings without any legit reason
Hello together,

Some days ago I started playing on Casino Heroes because I only heard a lot of positive stuff about that casino and its bonus.

I registered all normally and legally with phone number, birthday, adress, name and played with only 25€. After I had used bonus and my 25€, I decided to put in 25€ more.

Fortunately I won 88€ in a game of Honey Rush (see https://imgur.com/a/ShRb4Gb).
So I had around 115€ from which I decided to withdraw 100€ to my credit card.

Since that did not work out and my withdrawal got cancelled without a word from them, I asked the chat and they told me that they only pay out to VISA cards and not to MasterCards, I should withdraw via Trustly to my banking account - All that I did.

Around 10 hours later they wrote me an email about needing my ID, an invoice with my adress, a photocopy of my credit card and something that prooves the banking account is in fact mine. All of those documents I send them and they replied with the following mail:
https://imgur.com/a/ShRb4Gb

It literally says; "We have to inform you that we had to negate your withdrawal request, because we do not allow payments via business accounts. You can keep using your casino account with a private banking account."

Afterwards they cancelled my deposits, deleted my winnings and set my account back to zero.
https://imgur.com/a/ShRb4Gb

I just send them an email that I do not have a business account whatsoever. I am still a student and do not even have a business or even a job?!

My banking account as well as my credit card are my private card/account that I use for shopping in the shopping mall, pay my bills and use in at least 3 different online casinos (where I never had ANY problem with deposits and withdrawals at all). I even send them my monthly credit card invoice to proove that it debits every payment I make with my credit card monthly from the same banking account I tried to withdraw my winnings too.

I really dont know what else they need and I find it more than bold that they do not even begrudge someone the winnings of only 50€ with a made up excuse.

Furthermore I also checked if their Terms and conditions even mention the word business account or private account. Not in german, not in english. So its not even something I agreed to when registering! Its simply made up for the reason to not pay out winnings.

I would really ask for some help with this case. Otherwise I would advise everybody to stay away from that casino. If they do not even pay out a small amount of 50 euros, they surely wont pay out higher winnings.
staus Gelöst
€100
Casino Heroes - Issue with feature glitch not investigated properly
I was on my online account on casino heros and was playing a game called blaze of ra, I was doing £1 spins and the feature landed in on the reels but did not activate which I then took a screen shot of on my mobile phone because I knew it should have, I then checked the rules of the game to see if I was wrong but I wasn’t it states if 3 or more scarabs land anywhere it triggers the feature. I contacted the casino via live chat and spoke to a lady called tiia which was very helpful and lovely towards me and I sent her over the screen shot to then she said she would get it investigated and I would hear back from them the next day. I received an email from the casino team stating they have checked the back office with the rounds I played and it matches up to theirs but with only 2 scarabs landing in place and there was nothing more they could do. I’m confused how theirs only shows 2 scarabs landing in but mine show 3 but the time and day matches up to it,I would like to know what I can do about this as I feel I’ve been cheated by the game as I have photo proof of the scarabs landing in (3) but not being activated, I’m bring this to you as I do not know what to do from here as I know if it had triggered I could have won a fair bit of money I then could have withdrawn. I have attached the photo of the screen shot and also the rules to this complaint and very much appreciate it if you could help me with this matter.
staus Gelöst
Casino Heroes - Legitimate winnings of £170 removed after completing wagering requirements
I signed up for a £5 welcome gift at Casino Heroes, completed the wagering of 40x and was left with a real money balance of around £87. The bonus terms state the maximum withdrawal from the welcome gift is £100 which i was well within at the time. I continued to wager with this real money until i reached a balance of zero. I was awarded some free spins which i then used to grow my balance to £270 and completed the wagering requirement of 40x which was roughly £1400. I then attempted to withdraw my winnings only to have £170 confiscated as they believed they were gained with bonus funds. I queried this with the casino as the free spin terms make no mention on a maximum withdrawal applying to free spins (https://www.casinoheroes.com/uk/bonus-terms). They stated as i had used the welcome bonus which had been converted to real money after wagering they still consider it bonus money. I find this very unclear as my play history suggests i was making these stakes with a real money balance and as i had completed wagering any restrictions would have been removed. I pointed out if i had withdrawn the same funds and re deposited them then continued to play the winnings would have been fine in this case. From my perspective it seems they are trying to enforce 2 seperate terms and conditions relating to different types of bonus to get out of paying my winnings. I feel i have complied with every one of their terms and conditions only for them to try to renege on their own terms which state after wagering it becomes real money that can be withdrawn. Upon checking my play history i see i am missing a lot of wins, specifically anything that was played with real money and resulted in a win. I find this kind of accounting very disturbing as it seems they can remove what they like from the play history with impunity. I would also imagine full and accurate accounting would be a condition on being granted a licence to operate in the UK and strongly suspect them of committing fraud by false accounting.
staus Ungelöst
£170

Beschwerde-Statistik

Gelöst 8
Durchschn. Betrag $ 1,206
Durchschn. Dauer 9 Tage
Durchschn. Antwortzeit 2 Tage

Teilen Sie Ihre Erfahrung mit diesem Casino

Teilen Sie Ihre Meinung mit anderen Spielern. Seien Sie der Erste, der diesen Bonus bewertet!
Hilfreiche Bewertung? Melden Sie sich an, um Ihre Meinung abzugeben. Log in
Spielerbewertung
7.1/10 69 Bewertungen

Top-Bewertungen unserer Spieler

The only good thing to happen to this casino since the name change is that all the games are now unlocked and can be played... Apart from that the only other good thing about this site is that they have slots from my favourite Game Suppliers playngo, netent, quickfire and microgaming.

This casino rarely ever gives out deposit bonuses and when they do the min deposit to claim it is usually €30 which compared to other casinos I play at is too high so I stopped playing at this casino after awhile becoz without any deposit bonus, game play was very short most of the time.

When the casino changed to casino heroes, they introduced the ruby shop and changed the way the bosses battled in the challenge from spinning the wheel to picking a box where u would find either the Boss you are fighting, free spins (of value up to €4), Rubies (the currency of the Hero Islands), weapons that you can use to fight the Bosses or Health points. Casino heroes says that Playing the Boss Fights is very simple and can be very rewarding...... yes...... and in my case, it is also very frustrating and money burning!! I was trying to beat the izanami boss when the site converted to casino heroes and now after 8 failed challenges and over €200 in deposits made, I am still trying to beat this friggin boss. Wots even worst about casino heroes loyalty program is that any Free Spins won from the battle come complete with 40 times wagering ...on top of that if you decide to make a withdraw u will loose any free spins or bonuses that u have in your treasure chest...

The WORST thing about this casino is that they DO NOT look after their loyal players. I went to live chat and asked for a no deposit bonus or sum free spins becoz I had deposited €140 all up that day and hadn't claimed any deposit bonus becoz there wasn't any to claim. I was told that to be fair to all their players, they do not give out any special bonuses to individuals.... WTF!!

Unclear bonus terms made me deposit at scam terms. So basically I took the welcome bonus at casino heroes 2 months ago. I lost all the money including bonus money. I later got an offer of 100 free spins with 20 euro deposit. I played through these and won 15 euro (total 35 euro in account). The wagering requirement was 8300 euro, basically impossible to achieve.

It wasnt big money but still I would warn of taking any bonus at this casino. Your old bonuses never go away. So the wagering requirement sticks forever, and is added with new bonus. I have never played at a casino that handles it this way.

Hi Jacob, it looks like your wagering requirement from the first bonus was not cleared out for you, this should happen if your balance gets below 1€. If you feel something went wrong, give us a shout in the chat and we'll sort it out for you. It looks like the wagering should have been 15*40=600. Regards Casino Heroes

user avatar

-Various selection of videoslots
-Ruby's & fighting with a boss is nice feature
-Withdrawal is fast

The reason that I stopped depositing here is because lack of loyalty for depositing player's. If you see my history I have withdraw once like 1 time and deposits like 100 times in the past and when I ask live support for something goodwill bonus I don't get anything in return.

That's my experience, I hope they will change this in the future.

An exciting journey doesn't always have to be outside.

Casino Heroes was formerly known as Casino Saga and it was the second casino with a journey. Who was the first you might ask? That was clearly Casumo. I think because of the popularity of Casumo, some millionaire decided to start his/her own online casino and then Casino Saga was born.

At the time Casumo was new, I was kinda addicted to the casino. It was something new, something excited and something challenging. Not long after, a new casino has arrived and it was called Casino Saga. This one had a better journey, a better welcome offer and it has boss battle.
Man, I love those boss battles.

I still remember the best day of playing at this casino. I have won a boss battle and I was awarded with €500. I couldn't believe my eyes but when I went to the treasure chest page, I saw the €500 waiting to be claimed and some experience points but I wasn't interested in them. So I claimed all rewards and went straight to the cashier to make a withdrawal. And there I found out that the free €500 was not real cash but it's bonus money. Within a second my mood changed from happy to sad of disappointment. I had to wager about €20.000 in order to request a withdrawal. That was the largest amount I've ever had to wager in my gambling life and I knew that it was impossible to do. After several hours playing on various games, I only managed to clear 20% of the wagering.

Recently, they have changed the boss battle. There's no more wheel to spin. I actually miss that, but they also added the free spins shop that could be bought with the gems they awarded you for playing. The winning from the free spins are not wager-free though. In fact, all their free spins offers are not wager-free. That's something I don't like about them.

Regarding the withdrawals process, they are fast enough. 3 to 6 hours is the normal time frame for e-wallet but it could be longer.

I had great time playing here and I hope they will add more games in the future.

This is the worse casino I have played on, I use a lot off money on Heroes Casino. The problem was when I wanted to take out the money I win, then I get at they have problem with payout. But the message I get up was at the don't have any agreement with pay system to my country Norway. So for me this is something I never have experience on other casino I have been played on. So a good advice, stay away from this Casino. My advise find another casino other then Casino Heroes.

Dear Client, We do appreciate your feedback but would like to clarify the situation. We had an issue which affected mainly our Norwegian players doing bank withdrawals. This issue was due to a technical glitch which started and affected some withdrawals over the weekend. Our support agents advised all affected players to either withdraw using one of our available methods or to wait till we notify them that we have solved the issue. Norwegian bank withdrawals were back up and running as usual on Monday. We do apologise for the inconvenience caused and assure you this does not usually happen. The issue was also dealt with at higher management and procedures and actions have been taken to ensure that such issues do not occur again. On behalf of the casino we do apologise again and assure you that we constantly strive to have the best offering in the market. We also hope that you will continue your journey on our website and have an enjoyable experience.

user avatar

I have tried many online casinos, and most of them are quite similar. Same games... same bonuses.. and same wagering rules which makes it IMPOSSIBLE to withdraw any of the bonus money.

Casinoheroes.com, however, is different! If you prove yourself worthy of their VIP status, you are granted extremely generous benefits. No wagering.. and you also get a personal VIP consultant that makes sure that you enjoy the gambling experience with casino heroes.com. Of course I understand that his job is to make sure that the customers are happy, and in that way stay loyal to this particular online casino. But the way they follow up is beyond what I have ever experienced elsewhere.

They have great cash back deals; every Monday you get 20% of last weeks losses refunded. And every now and then your VIP consultant sends you an e-mail, informing you that he has granted you a little gift of 2 - 3 - 400 euros. On one occasion, my VIP consultant sent me an e-mail, informing me that he would treat me with a little surprise in a couple of days. I was the amazed to realize that he had granted me a gift of 2000 Euros!! And there was no wagering.. The only thing he expected in return was that I just "play a little, and don't withdraw everything right away".

My VIP consultants name is Gianluca Pala, and I strongly recommend that if you ever sign up with casinoheroes.com, you should definitely try to make sure that you end up under this guys "protective wings". Of course this is his professional job and everything, but he seems like he genuinely cares about his clients. Truly, truly amazing! Thank you for everything you have done for me so far, Gianluca. You are the best!!

Great selection of game's from many provider's, trusted payout's, free spins every now and then, fighting the boss is great feature on the site. But most and importantly they are trusted!

They never offer deposit bonuses. Like never ever. But hasn't bother me much.

I am long time loyal member and usual depositor the Casino Heroes is solid with enough software for my needs. I really like the website design the idea of little mmorpg or some kind of online The Settlers massive multiplayer game. The only negative but very hurting for me was the total change of the boss fights. I do not feel, like or win close worth winnings than previous wheel fight. The essential thing why I chose the casino in the first place :( I won some nice bulk of credits but never a really big win here.

So, I never checked how the withdrawals work at Heroes. Maybe I was unlucky but I will give a short time more to check and believe in Casino Heroes reputation. But if I will wait too long I wont deposit because its a little bit irritating comparing my favourite Online Casinos I am usually playing. Will see, HOPES TIGHT! Everybody is treated fairly, no additional no deposit begged out of chat bonuses just the staff you won etc.

There is not a problem with them at all just wanted to check the withdrawals here someday :)

The mobile platform and the customer service or for superior than 90% of the casinos that offer online gaming. The game selection is also solid.

I had a very good run over here last month, I really enjoyed myself, now they have removed Netent From the Canadian market, and I don't play there anymore.

One thing that I must caution you on, and it was enough to make me close my account for weeks at a time over the year, is there challenge. There is no way in hell that this is random. I went through though MUHAHAHA ***** about 10 times, and I lost every single time and most of the times I didn't even get one hit on him. That is not random, even customer support said it was weird and they offered to make me skip it. Unfortunately, I will never make another deposit on this casino again because of that.

Some of the best casinos. Frequent free spins, a great range of games, the withdrawal of money in a few minutes. I highly recommend.

Entdecken Sie unsere Casino Testberichte

Werfen Sie einen Blick auf unsere Auswahl der besten Online Casinos und erfahren Sie in den Testberichten mehr über die einzelnen Anbieter.