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Was ist neu Aktuelle Aktionen Nachricht
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Geschlossen

Heroes Spielothek ist geschlossen, versuchen Sie es stattdessen mit:

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Heroes Spielothek

Spielerbewertung 69 Bewertungen
Beschwerdebeantwortung 13 Beschwerden
2 Tage durchschn. 13 Beschwerden
Was uns gefällt
  • Website mit SSL-Verschlüsselung ausgestattet
  • EU-Zulassung der Malta Gaming Authority
  • Bietet verschiedene Spielautomaten von Microgaming und NetEnt
Was uns nicht gefällt
  • Live-Chat-Unterstützung nicht 24/7 verfügbar
  • Relativ beschränkte Auszahlungsmethoden
Offenlegung von Partnern

Unser Inhalt enthält Affiliate-Links und wir können eine Provision für Betreiberregistrierungen und Einzahlungen erhalten, die über diese Links getätigt werden. Wir empfehlen nur lizenzierte Betreiber und würden keine Marke unterstützen, die nicht von unseren Experten überprüft wurde. Zuerst die Wahrheit erfahren. Dann spielen.


Heroes Spielothek Details

Hier finden Sie alle Details zu diesem Casino.

  • Allgemein
  • Zahlungen
  • Spiele
  • Verantwortungsvolles Spielen
  • Kundensupport
Webseite
https://www.casinoheroes.com/de/
Gründungsjahr
2014
Lizenzen
Malta Gaming Authority (MGA), Schwedische Glücksspielkommission Spelinspektionen (SGA)
Partnerprogramm
Sprachen
Finnisch, Englisch
Typ
Instant Play, Mobile

Heroes (ehemals bekannt als Saga Spielothek) ist eine Online-Spielothek, die von NetEntertainment, Microgaming BetsoftQuickspin, Push GamingYggdrasil und Play'N GO unterstützt wird. Es wurde von skandinavischen Spielenthusiasten erschaffen, die eine Online-Spielothek entwerfen wollten, die ihren Spielern ein völlig neues Erfahrungslevel bieten sollte. Alle Spiele können über einen kompatiblen Flash-Browser sofort gespielt werden, und die Spielothek verfügt auch über eine mobile Plattform.  Heroes Spielothek ist durch die Malta Gaming Authority lizenziert.

Die Spielothek hebt sich durch ihr einfach verständliches und fesselndes Abenteuerszenario auf den „Hero Islands“ ab. Der böse Drache Betser hat die goldene Krone des Königs gestohlen und auf dem Treasure Mountain versteckt. Um sie zu bewachen, hat Betset Bosse positioniert – einen in jeder Region der Insel. Die Spieler stehen vor der Herausforderung, sich durch diese Regionen zu bewegen, gegen die Bosse zu kämpfen und die gestohlene Krone zurückzubringen.

Eingeschränkte Länder

Momentan akzeptiert Heroes Spielothek keine Spieler aus den folgenden Ländern: USA, Italien, Frankreich, Guyane (Französisch-Guayana), Reunion, Guadeloupe, Martinique, China und Hongkong.

Online Spielautomaten

Dank ihrem simplen Interface, das sowohl für Anfänger als auch fortgeschrittenere Spieler geeignet ist und eine Auswahl an Such- und Filteroptionen beinhaltet, ist es sehr einfach, bei Heroes Spielothek ein Spiel auszuwählen. Heroes Spielothek bietet eine einzigartige Liste an Spielen, zu denen Video Spielautomaten gehören.

Die Video Spielautomaten beinhalten einige fantastische Spiele von NetEnt und Betsoft. Sie kontrollieren Ihr Inselabenteuer basierend auf den Spielen, die Sie auswählen. Ihre Reise beginnt auf der Karte in einem Ort namens „Heroes Ville“, und Sie bewegen sich vorwärts, indem Sie einfach Ihre bevorzugten Spielautomaten und Spiele spielen. Das können Spielautomaten sein wie z. B. der Twin Spin, Magic Portals, Dead or Alive oder sogar der After Night Falls

Support

Heroes Spielothek hat einen kundenorientierten Ansatz in Bezug auf Spiele. Sie können mit einem der Support-Heroes sprechen, welche eine Gruppe von gut ausgebildeten Angestellten sind, die den bestmöglichen Support bieten wollen, indem sie auf die Bedürfnisse der Spieler eingehen und auf alle Anfragen äußerst schnell reagieren. Leider beschränken sich die Verfügbarkeitszeiten des deutschsprachigen Live Chats auf 12:00 bis 24:00 Uhr CET.

Spieler können sich aber auch direkt an das „Heroes Oracle“ wenden, wo sie nicht nur Antworten auf die fünf häufigsten Fragen finden werden, sondern auch Anleitungen zur Funktionsweise der Spiele, der Boss-Spiele, Spielerkonten, Freespins und Boni, Einzahlungen und Abhebungen ebenso wie Antworten auf technische Fragen und Erläuterungen zu Lizenzen, Sicherheit und der Spielothek selbst. Eine großartige Auswahl an FAQs.

Sicherheit und Fairness

Die Spiele wurden vom bekannten Anbieter NetEntertainment entwickelt, welcher eine vertrauenswürdige Marke ist und über verifizierte Systeme verfügt, die gewährleisten, dass alle Spiele fair aufgebaut sind. Heroes Spielothek verwendet SSL-Verschlüsselung, was praktisch bedeutet, dass sämtlicher Datenverkehr innerhalb der Spielothek verschlüsselt ist!

StallCation

Beschwerden

Lesen Sie die Beschwerden, die andere Spieler für Heroes Spielothek hinterlassen haben.

Alle Beschwerden anzeigen
Casino Heroes - Casino deleting winnings without any legit reason
Hello together,

Some days ago I started playing on Casino Heroes because I only heard a lot of positive stuff about that casino and its bonus.

I registered all normally and legally with phone number, birthday, adress, name and played with only 25€. After I had used bonus and my 25€, I decided to put in 25€ more.

Fortunately I won 88€ in a game of Honey Rush (see https://imgur.com/a/ShRb4Gb).
So I had around 115€ from which I decided to withdraw 100€ to my credit card.

Since that did not work out and my withdrawal got cancelled without a word from them, I asked the chat and they told me that they only pay out to VISA cards and not to MasterCards, I should withdraw via Trustly to my banking account - All that I did.

Around 10 hours later they wrote me an email about needing my ID, an invoice with my adress, a photocopy of my credit card and something that prooves the banking account is in fact mine. All of those documents I send them and they replied with the following mail:
https://imgur.com/a/ShRb4Gb

It literally says; "We have to inform you that we had to negate your withdrawal request, because we do not allow payments via business accounts. You can keep using your casino account with a private banking account."

Afterwards they cancelled my deposits, deleted my winnings and set my account back to zero.
https://imgur.com/a/ShRb4Gb

I just send them an email that I do not have a business account whatsoever. I am still a student and do not even have a business or even a job?!

My banking account as well as my credit card are my private card/account that I use for shopping in the shopping mall, pay my bills and use in at least 3 different online casinos (where I never had ANY problem with deposits and withdrawals at all). I even send them my monthly credit card invoice to proove that it debits every payment I make with my credit card monthly from the same banking account I tried to withdraw my winnings too.

I really dont know what else they need and I find it more than bold that they do not even begrudge someone the winnings of only 50€ with a made up excuse.

Furthermore I also checked if their Terms and conditions even mention the word business account or private account. Not in german, not in english. So its not even something I agreed to when registering! Its simply made up for the reason to not pay out winnings.

I would really ask for some help with this case. Otherwise I would advise everybody to stay away from that casino. If they do not even pay out a small amount of 50 euros, they surely wont pay out higher winnings.
staus Gelöst
€100
Casino Heroes - Issue with feature glitch not investigated properly
I was on my online account on casino heros and was playing a game called blaze of ra, I was doing £1 spins and the feature landed in on the reels but did not activate which I then took a screen shot of on my mobile phone because I knew it should have, I then checked the rules of the game to see if I was wrong but I wasn’t it states if 3 or more scarabs land anywhere it triggers the feature. I contacted the casino via live chat and spoke to a lady called tiia which was very helpful and lovely towards me and I sent her over the screen shot to then she said she would get it investigated and I would hear back from them the next day. I received an email from the casino team stating they have checked the back office with the rounds I played and it matches up to theirs but with only 2 scarabs landing in place and there was nothing more they could do. I’m confused how theirs only shows 2 scarabs landing in but mine show 3 but the time and day matches up to it,I would like to know what I can do about this as I feel I’ve been cheated by the game as I have photo proof of the scarabs landing in (3) but not being activated, I’m bring this to you as I do not know what to do from here as I know if it had triggered I could have won a fair bit of money I then could have withdrawn. I have attached the photo of the screen shot and also the rules to this complaint and very much appreciate it if you could help me with this matter.
staus Gelöst
Casino Heroes - Legitimate winnings of £170 removed after completing wagering requirements
I signed up for a £5 welcome gift at Casino Heroes, completed the wagering of 40x and was left with a real money balance of around £87. The bonus terms state the maximum withdrawal from the welcome gift is £100 which i was well within at the time. I continued to wager with this real money until i reached a balance of zero. I was awarded some free spins which i then used to grow my balance to £270 and completed the wagering requirement of 40x which was roughly £1400. I then attempted to withdraw my winnings only to have £170 confiscated as they believed they were gained with bonus funds. I queried this with the casino as the free spin terms make no mention on a maximum withdrawal applying to free spins (https://www.casinoheroes.com/uk/bonus-terms). They stated as i had used the welcome bonus which had been converted to real money after wagering they still consider it bonus money. I find this very unclear as my play history suggests i was making these stakes with a real money balance and as i had completed wagering any restrictions would have been removed. I pointed out if i had withdrawn the same funds and re deposited them then continued to play the winnings would have been fine in this case. From my perspective it seems they are trying to enforce 2 seperate terms and conditions relating to different types of bonus to get out of paying my winnings. I feel i have complied with every one of their terms and conditions only for them to try to renege on their own terms which state after wagering it becomes real money that can be withdrawn. Upon checking my play history i see i am missing a lot of wins, specifically anything that was played with real money and resulted in a win. I find this kind of accounting very disturbing as it seems they can remove what they like from the play history with impunity. I would also imagine full and accurate accounting would be a condition on being granted a licence to operate in the UK and strongly suspect them of committing fraud by false accounting.
staus Ungelöst
£170

Beschwerde-Statistik

Gelöst 8
Durchschn. Betrag $ 1,206
Durchschn. Dauer 9 Tage
Durchschn. Antwortzeit 2 Tage

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Spielerbewertung
7.1/10 69 Bewertungen

Top-Bewertungen unserer Spieler

Are you kidding me? They couldn't pay me, an expert 10+ year veteran gambler, a million bucks to find 1 thing I 'DON'T' like about this casino.

No I do not work for Casino Heroes nor am I affiliated with any staff member or stake holder. I'm just a gambler, I like gambling and as a business man I have certain "golden standards" to which I hold my own endeavors to. No one has matched my vision of how one should run its business, except for the people behind Casino Heroes. Never, not on ANY other casino (and you can name them and I have played them- trust me) have I seen such enormous, extravagantly high levels of service and "customer-first" principles as in this casino. What do you want to know? Wagering requirements on bonus offers? Who cares?

Once a VIP you will be given Real cash when you're having a bad day from excellent VIP managers with unprecedented people skills such as Casino Heroes VIP Manager Gianluca Pala who was clearly born to do his job. Offers? How about at an interval of, say "every day"? Or "VIPs get real cash monthly or Super Spins with as little as 4x wagering or up to 2000 Euro Real Cash (instant withdrawal no playing) cash backs for all losses"

Withdrawal times? Lightning fast, within a couple of hours for E-Wallets. Transaction fees? Sometimes they don't even charge them, out of extra-service towards you, and otherwise, extremely low.

Customer support? Besides being able to contact a VIP manager in the middle of the night, skype with them or send them a text or mail, you can use standard support systems and be given "warm hugs" from more-than-excellent support staff when you have a question or issue (which is responded to instantly in my experience), instead of the cold, distant "darn another customer" attitude you can expect in some less reputable casinos. Payout out rates? Game selections? How about "yeah. What you want, they got" as an answer?

I have long thought about starting my own casino enterprise, but now seeing Casino Heroes is on the block, I seriously doubt my entrepreneurial skills are enough to battle this would-be competitor.

They have done EVERYTHING right. Not even the biggest on the block do I _truly_ trust with my money - but I fully trust Casino Heroes

Am I a casino rep? No, check my history, if something is bad, I'll state it. I'm just a gambler, that found THE casino, after a loooooong search.

Casino Heroes, you are literally; the best in my opinion, and coming from a veteran gambler, you can be sure that means a lot!

That you, for existing!

I dislike the fact that Casino Heroes is the only one in my opinion, of the 500+ casinos I played at, that does things right! It caters, to the gambler, and not to the staff, management or CEO of the company. YOU, are in for an adventure the moment you sign up, and I personally guarantee it.

The best casino. Very fast withdrawal. Good actions and bonuses. Excellent support. a+++

Fast withdrawals, game selection very large and friendly support.

Bonus offer is very complicated. I didn´t manage to get any bonus from the new customer bonus even I have deposited a lot of money :-(

Hi! Thank you for your nice comments about our Casino. We are sad to hear you found our bonus offer complicated though. We would like to help you with any questions you might have so please contact us on [email protected] or via our live chat and we can clarify our bonus offering for you.

user avatar

I like the clean layout it is fresh and vivid. The games are also good like they always are.

The adventure sound promising but at the end it is nothing special.

Great outfit and is a special casino to play at. The boss fights are nice and you receive great bonuses from it sometimes. Fast withdrawals, 1-2 banking days. Kind support. You can even see how much is the payout % for the games at the moment.

Deposit bonuses is not often offered. Could be offered more than 2-3 times year.

I joined Casino Heroes maybe around two months ago. They offer games from Netent, Betsoft, Microgaming, Play'n GO and Rabcat software. After I registered, I made a deposit of 25€ and received some free spins as welcome gift promotion. First I used this free spins, but I didn't won anything big on them, just a couple of pennies.

Later I decided to play Dead or alive, I played at 0.18€ but the game was not in the mood. I tried to raise my bet and later I received free spins features and from these free spins I won around 30€. This casino is a well-designed, because when you made a certain number of spins on any game you won fight with the boss – or in the other word some kind of wheel where you can win bonus money. When I received this fight with the boss, I didn't know even what is all about this and I was just pressing spin button for the wheel. I played this game of wheel around 20 minutes and when I finished I was shocked.

I received bonus of 450€. Yes that's right! 450€ I just can't believed my eyes. I decided to open Twin Spin and I played it on some higher bet sizes. I had to complete the W.R of around 19,000€. Later when I played this game, I had no luck on it. I changed my mind, I opened again DOA. This was probably the first time when I played DOA on higher stakes, but I had no luck on it. Later I tried some others games, I received some wins around 100x bet, but nothing more than that. I played with this bonus around 2 or 3 days and in the end I lost the money. The W.R was too high to complete this mission and to withdraw some money. I had a lot of fun in this casino and I am sure I will come back. I trust them and I like their website.

My first impression of Casino Saga was that this would be the best casino for me to play. I was thrilled of the websites design and that the casino had features like a role playing pc game. First of all you can create an avatar, your casino hero. Then you begin your journey from your starting area in the Saga Island and you can unlock all the other areas with wagering while playing. Every time you finish wagering for a certain area you have to fight the boss where you can win cash and free spins. If you win the boss of the area you go to the next area and unlock some new slots. I really like this whole story because I am great fan of pc games.

The first time I made my account I had an offer for some free spins which I got with no problems. I searched the casinos welcome bonus and unfortunately I found out that there was not a deposit bonus but only free spins. This made me sad because I prefer deposit bonuses from free spins. Also I did not like that they did not had prepaid cards for depositing, which is my preferred depositing option. Anyway I ignored those two problems and I decided to give this casino a try and deposited with Neteller.

Casino Saga has many software providers like NetEnt, Betsoft, Microgaming, Play'n GO, Rabcat so there are many slots that anyone can play. Unfortunately some slots are locked and cannot be played unless some bosses are defeated and you proceed with your Saga adventure.

I have made deposits here and I was lucky enough to withdraw sometimes and I never had problems with my transactions. The casino live chat was always helpful when I needed it. Unfortunately there are not many promotions in this casino and no deposit bonus. To resume casino Saga is a great casino to play if you do not want to play with bonuses and you can have great fun.

I won a lot of money at this casino. The payouts are very fast and the support is extremely nice and helpful (I'd even go as far as to say that they have the best support I've come across in a online casino so far.)

What I didn't ask yet is if it's possible to lock a withdrawal so it can't be cancelled and if you lose your winnings (with real money) if you win money on the boss wheel and want to withdraw the money you won before you spun the wheel, I had won 500€ or 1000€ [not sure anymore] on the wheel and thought I couldn't possibly complete the wager req. (was when I started playing and had not so much knowledge about how bonuses etc work), so I kept playing and playing even won the Cosmic Fortune Rapid (and I think even the mini) Jackpot 2-3 times or so and just kept playing instead of asking if I can withdraw any money or if I can withdraw part of the money or whatever. Another time I won with Jackpot 6000, 600€, and won some more money on it and others (I was at around 700-800€, I think) and requested withdrawals and got so kept up in playing that I forgot to ask if they could lock it like I originally planned to do -> BUT (and here is why I like this casino very much) they completed the withdrawal when I was at around 420€ (after the x-th withdrawal adjustment), the latest withdrawal was completed in like 10-15 min. or so. Sometimes they need a few hours and sometimes just a few minutes and most of the time they process it so fast that you can't even play through all of your winnings.

And beside the above mentioned winnings, I also won over 300-400€ at Fruit Shop once. And these are only my high winnings. I'm a satisfied Hero with my very own saga (/) quest :P So cheerio and keep up the good work :))

PS: before I forget they also have nice bonuses !

Nothing so far except maybe that sometimes my browser gets a bit slow without even having a game opened (but that's a minor inconvenience).
And maybe also that I didn't win much in the other boss since I won these ?500/1000€? in the boss fight/wheel.

Something a little different from the typical casino, best way I could describe is that its more entertainment based, its quite fun collecting all the little freebies along the way through your play. I haven't made a withdrawal here but the support team is good.

Have been informed no longer accepting new UK customers. Also don't get as many offers here as I do with some of my favourite casinos

It's a bit different and fast pay outs. Not much else to say. Support is good in that it's pretty quick to respond to queries.

As a big gambler who sometimes looses sight of how much I'm playing I requested a deposit limit which is not properly adhered to nor is it properly detailed by support or their T&C's. If you set a 50 euro deposit limit but have won during the deposit limit period these winnings form part of your limit. For example, limit at 50, but previously withdrawn 200, your limit is now 250.

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