Casino Cruise

Still waiting for my account to verified- It takes 72 hours but in my case after 240 hours still waiting to be verified. Second, live chat terrible, like one person working with 50 clients, copy - paste. Asked on live chat probably 5 times about verification, always same answer - we are sorry bla bla.
If we are your customers then we need to be treated with respect, specially cos we spending our money on your site. Think I'm done with live chat and asking every day the same question

Good selection of games and polite customer service.

I would not recommend this casino at all. I was told I had a duplicate account and my winnings would not be honoured and my account closed within 24 hrs. Therefore I played the winnings I had so my account was nil. Later that day i receive an email titled "mistake" saying I did not have a duplicate account but one with a sister site and everything was ok. To late!!!!!. I was offered a £100 good will payment and 50 free spins which no where near covered my losses. Not happy at all.

I played yesterday, won big on Gonzo quest. When I talked to the support they where more then helpful and genuin nice:)
Now I'm just waiting for the withdrawal, they promised me 2,3 times I will have it in 48 hours :) and this winning was a blessing from heaven :)
Just gone through another spine operation. So this winning was a blessing from heaven. And support is great support .
Just waiting for the money but they ensured me to have it in 48 hours :)

I won £200.00 there really is nothing else I can say positive about anything to do with this site. Games are basic had problems with re-depositing and basically got ripped off on the Poker when one of my bets played out before I could sort out redepositing and cover the existing bet so it folded me and never even got a refund. Also, they don't seem to have self-checks for gaming or Bonus history, Micky Mouse site.

Lack of customer service chat only in the UK also want too much iD just to verify an account that was already verified 2 years ago, absolutely crap experience even though I won £200 off the site I won't be revisiting, Absolutely horrendous experience trying to get my withdrawal.

Great place to play. Good choice of games, nice support and comprehensive website. I can truly say that my time here was well spent even though I have not win. But I believe I`ll catch my fish next time.

Lots of games and that s about it and maybe easy deposit options

Played a few weeks on this casino 6 months ago, made deposits more than 1000 euro s, never won anything. Back than never used any bonuses. Used the self excl for 6 months. Just logged in, asked for a bonus. She told me that I never used the welcome bonus. I had to make a deposit again to get a bonus. After playing around 1600 euro s and never asked a bonus!

Design is ok games are suitable and pleasant to play them

Bonus system doesn't block payouts above the max bet of 5. The system should block bets above this automatically otherwise gives you the impression wagering requirements are met. Cost me dearly and would advise caution with this site

I love the games on this site. I've won quite a bit off very little deposits. I'm amazed at the pay out on there. Customer services are usually great. But that depends on if you ask a question that they don't want to answer, then they reply with something that has nothing to do with your question.

Unfortunately when I first joined I won £1500 of my first deposit and bonus. They wouldn't pay it out as they said I bet over £5 per spin breaking the T&C's. I actually had bet £5 per spin so to me it wasn't over £5 it was exactly £5 so I hadn't broken and rules. I of course decided to not play on there again. Over the following year I received many offers via email. I occasionally played out of sheer curiousity as to whether they'd pay out now I was verified. Well eventually last week I got lucky again. I eventually withdrew £400. It was sent after the 48 hours were up, yet customer services seemed to know it would be sent. Their wording was different. They told me it would be done that day. Where as today. I've been waiting almost 48 hours for a £1000 withdrawal to be processed and their wording is the same as the time they never paid out. "It should be dealt with in the next 24 hours. I will email you in an hour" Yep I had that the time they didn't pay out. So to me they are going to find a way to not pay up. I will never feel comfortable with them after they made me send all of my ID then told me I couldn't have my winnings. It makes no sense. They should tell their customers this from the start not make them think money is on it's way and then not pay it. I just feel they need to work on their customer services. I will update IF they pay the funds to me.

Update:
They paid my winnings. I received an email from James saying it had been processed

The main page looked inviting and live chat support was prompt to respond. That is as far as I got.

I took up the no deposit free spins offer, well I thought I would anyway. I could not find where they were, and asked live chat, which was very quick to respond, but told me the would not be credit until the next day. I was quickly offered a deposit bonus, which I was tempted to play, however if they misled me with the impression that I could sign up and get spinning, what else was hiding in the fine print and red tape. They did not build trust in the relationship straight off the bat. I have been loyal to another casino for over 3 years now, and before that was loyal to another for about two years. This might seem trivial for a one star review but in my hunt for a fresh new casino I do not want to waste time signing up to casinos that can not deliver.

Great games, good returns.
Would be nice to have all games in AUD rather than some in EURO.

Live help are rarely there and extremely rude. Had an issue in regards to a payout. Asked a few questions, got my email reply which did not even answer a single question question I asked and treated me like a complete idiot. After replying back to that email again asking the same questions, the reply return was condescending and rude. I made 2 withdrawals in the space of about 3 hours. The first one was for $600 and the second one was for $250. The second withdrawal was processed first. It was a week before I had received all my money. If you have any issues I suggest you dont bother contacting their so called support. Customer service is not highly regarded by this site.