21 Casino

A huge game selection, a really cool and modern design, also a lot of fun campaigns and bonuses. Customer Support is always really helpful.

I can't think of anything so nothing to add, the new design is a lot better than before, so now its great.

Good game selection. Very friendly professional helpful assistants.

Can be very hard to win on this site and still not speeding up withdrawals. Other sites quick but not this one. All you get is "We're working hard to speed things up !" You've said this for too long and not improved. It's too easy to reverse which is often the time when it's lost on the games !
No pragmatic gaming :(

On this casino I always have a lot of luck for some reason. Large amount of slots and great bonuses

Made a withdrawal 2 days ago, send them my passport immediately and got a reply in 10 minutes that it will take up to 2 days to process. That's weird why would it takes 2 days to confirm my passport if u can reply my emails in 10 minutes? Withdrawal process should take up to 48 hours. Now waiting for about 52 hours and still pending. If they just payed me faster I would have deposited again by now.

Good selection and variation of games in general. Site feels responsive and work just fine on mobile.

The verification process takes way to long. 48 hours is just really bad. It feels like that they do this to make addicted players to cancel the payout, before the verification process have passed.

21 Casino is another casino from the white label group. If you know fruity casa you can know their game selection as well. They have Netent, NextGen, Blue Print Gaming, Stake logic and many more. However, I can only play Netent, Blue print and Stake Logic. Due to License issues I am unable to play Thunderkick and NextGen. I noticed some other white label casinos has Big time gaming slots like 21 prive and reel island, but for some reason 21 casino, Fruity casa, Casilando do not have them. Maybe they from a different owner.

When I signed up I took a 21 no deposit free spins offer. Free spins were on starbust, who paid me less than R10 from 21 spins. I however I continued playing and raised my balance to over R400. I continued playing and after about 20 minutes I had just over R500 left but realised my wagering was still zero. I contacted live chat and found out to start wagering you need to make a deposit first. Now I want to know how is the no deposit cashable if you cannot wager it without a deposit? Kind of defeat the purpose of advertising a no deposit bonus if a deposit is required to start wagering.

Anyways I made my deposit and claimed the welcome offer. I took 121% bonus. Made minimum deposit of R200. Had like R900 almost and a wager of R31 500. Busted within almost 2 hours of playing Netent and Quickspin this was before blueprint gaming and stake logic were added. I think I also played on Quickspin but they had only a few and the way the games load was different from how quick spin load on other casinos.

Live support is quick to respond, less than 1 minute and they are friendly and have a lot of knowledge on live chat. I get a lot of freebies. Hope to test withdrawals next time.

The fact that you have to make a deposit first to start wagering your signed up no deposit bonus.

Great selection of games customer service was good at first when making regular deposit s then it became sloppy and offensive

Customer service before they closed my account down was horrendous offensive and useless, withdraw times are ridiculously long, there quick enough to take your money. Pending withdrawal is a farce hoping you reverse and lose all your money clever marketing ploy and dam right sneaky way of clawing money back from players. I sent a complaint in saying that certain games on low stakes pay out a lot more but higher bets on the same game seem to not payout at all they self excluded me for my comments, they self excluded me for 5 years due to my complaint. This is not how you run a business, shame on you, steer clear of this casino. Why self exclude me due to a complaint is disgusting behavior from an online casino, shame on you 21casino

Great selection of games, Good promotions, Clean and easy to use website.

Withdraw times are pretty revolting. I have been receiving the same automated emails stating that they need more verification the last week- Despite having my address, photo I.D and banking card. All efforts of getting in touch are replied to by the same auto generated message of "We have received your documents, Allow 48 hours for processing" or "We still require proof of..." You guys have it all!

It's now been 150 hours and the my money is still sitting there pending, itching to be wasted- while the company has happily taken my 10+ deposits.

Nothing.I have basically been duped into joining and depositing.

Advertising a promotion to get you to join then say oh sorry that’s not valid. Basically fraudulent try to get you to join up and say when you deposit get this but once they have your money 💰 you don’t get it.

Great selection of slots...great customer service!! This is all

If don't play high stakes I mean swinging 2k per session..move on don't even think about playing here... Is't a dump for high roller and they take it all back.

Great selection of games. Good variety and payout potential.

HEAVY GAMBLERS/ BIG BET PLAYERS BE WARNED!

This will be a first for me. I play numerous other sites. All sites have verified my documents within 6 hours and withdrawals made within 24 hours.

Deposited £1000, won £48000. Great night of gambling and thought this will definitely be a site I will be recommending to my fellow gambling friends who all gamble as heavy as myself.

Now I'm aware casinos utilise the sneaky manoeuvre of holding your money in pending but I have NEVER encountered this situation. A weekly withdrawal limit of £25000!! What? You've got to be joking?

Contacted support only to be informed that I needed to be verified which I understood and figured it would be done in the same timeframe as my past experience. Also mentioned the withdrawal limit and was informed nothing could be done until the initial withdrawal was completed.

Given that it was a Thursday that I made the withdrawal, I was told the verification would not be done in the timeframe I assumed, rather the following Monday. This meant I would have to wait 5 DAYS as a minimum. I requested the verification to be escalated, but clearly, though the advisor said he did, I still waited until the following Monday.

In the meantime, though I'm quite strict with not reversing withdrawals that tricky casinos use, I have never been in a position whereby I was stuck with an available balance of over £23000 and unable to cash out.

As you can imagine, as a gambler this is by far the worst position to be in. Predictably, I continued and lost the lot and was only left with the £25000 in the end.

The irony here is that I did mention that i'm a VIP member on numerous other sites and lose more than I win. This £48k win pales in comparison to my losses just this year but the advisors clearly couldn't care less.

Just take note here guys. The best casinos are those that payout fairly. I play SkyVegas, and though their games are ok, they payout using FPS and the money is in your account within 2 hours, even on a weekend. Grosvenor offer a similar service for larger withdrawals but its never taken more than 24 hours. I play multiple other sites but 21 Casino takes the biscuit.

For the sake of that £23k, they lost any recommendations i would make the friends and all my future business. I doubt they will see it that way though.

When you see a snake in the grass, you dont continue playing there. There are many other sites available with better verifications and withdrawal procedures that also hold good reputations.

Find them and play there instead.