Wild.io Casino - KYC delay and no response from support

Dear Audience,

We would like to clarify that there was no delay from our side in handling the case. Our team was waiting for the full set of requested documents to be uploaded to the user account before the verification could proceed. Once all documents were received, the KYC process was initiated.

As part of our enhanced security measures, we also conducted a video verification call via Skype to ensure full compliance. In some cases, a more thorough review is necessary, and while we understand this may feel inconvenient, these procedures are in place to protect both the user and the platform.

Following the review of the case, we found that the account was in breach of our Terms and Conditions, specifically the Sportsbook Rule 12, which states that users from restricted countries are not allowed to deposit or play real money bets, as it can be seen below:

"12. Users from the following countries (“Restricted Countries”) are not allowed to deposit and play real money bets: Portugal, Slovakia, Spain, Israel, France and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, French Polynesia, Wallis and Futuna, New Caledonia), United Kingdom, Lithuania, Dutch West Indies, Curacao, Belgium, Romania, Russia, Kenya, India, Vietnam, Pakistan, Indonesia, China, Hong Kong, Malta, Netherlands, Wallis and Futuna Islands, Saint Pierre and Miquelon, Nigeria, Sint Maarten (Dutch part), Mauritius, Isle of Man, Costa Rica, Comoros, Turkey, Belize, Ukraine, Australia, Antigua and Barbuda, the United States of America and its territories, Georgia, Iran, North Korea, Syria, Serbia, Cuba, Kazakhstan, Venezuela, Greece. Wild.io cannot guarantee successful processing of withdrawals or refunds in the event that a player breaches this Restricted Countries policy."

As a result, the account was reset to reflect the initial deposited amount, which was returned, and the account has since been closed in accordance with our terms.

We understand this may not be the outcome you had hoped for, and we regret any inconvenience caused. That said, we remain committed to upholding fair and responsible gaming for all users.

Best regards,
The Wild.io Team

You guys claimed you don't accept real money from my country to bet on, what about the money I placed on parlay return it back to me. Please I advice everyone not to use this bookmaker, they are a complete joke the moment you win then they first start asking for a ridiculous kyc verification and then they update their terms and conditions not allowing you withdraw your winnings. Scam!!!! stay alert.

Dear Wild.io Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers Team,

After conducting the identity verification it has been established that the user is located in a jurisdiction where gameplay inside the sportsbook is not permitted, as per the sportsbook terms attached below:

"12. Users from the following countries (“Restricted Countries”) are not allowed to deposit and play real money bets: Portugal, Slovakia, Spain, Israel, France and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, French Polynesia, Wallis and Futuna, New Caledonia), United Kingdom, Lithuania, Dutch West Indies, Curacao, Belgium, Romania, Russia, Kenya, India, Vietnam, Pakistan, Indonesia, China, Hong Kong, Malta, Netherlands, Wallis and Futuna Islands, Saint Pierre and Miquelon, Nigeria, Sint Maarten (Dutch part), Mauritius, Isle of Man, Costa Rica, Comoros, Turkey, Belize, Ukraine, Australia, Antigua and Barbuda, the United States of America and its territories, Georgia, Iran, North Korea, Syria, Serbia, Cuba, Kazakhstan, Venezuela, Greece. Wild.io cannot guarantee successful processing of withdrawals or refunds in the event that a player breaches this Restricted Countries policy."
Source: https:­//w­ild.io­/sp­ort­s/s­por­t_terms

We would like to clarify that no terms and conditions regarding restrictions have been updated or changed before or after the verification process has been initiated. Both the Casino and Sportsbook sections have a their own set of rules.

As a result of the verification process, all bets made have been declared void and the user's account has been reset to the initial deposited amount. The user has already withdrawn the funds and the account has been closed.

Oue team will provide further information through email to the AskGamblers team in the shortest time possible.

Best regards,
The Wild.io Team

Dear @charlesozo,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

The website shouldn't be accessible to Nigeria if they don't allow Nigerians to play with real money. This a technique they employ to rip people off their winnings, this is a joke of a bookie. My personal advice to anyone that wants to use this site, consider other better casinos/sportsbook out there this one will use their T&C as an edge in not paying your winnings stay clear. My case is hereby resolved.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.