Wild.io Casino - Wild casino scam for 13600 USD

Dear Wild.io Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear audience,

We would like to bring to your attention that the system has automatically flagged the user's account. Subsequent to conducting identity verification, it has been established that the user resides in a region where the welcome package is not permissible, in accordance with the terms and conditions outlined on the welcome package promotion page:

"3. The First, Second and Third Deposit Bonuses are not available for players from Russia, Ukraine, Latvia, China, Finland, Ireland, Norway, Kazakhstan, Azerbaijan, Austria, Estonia, Bulgaria, Poland, Lithuania, Belarus, Moldova, Slovakia, Slovenia, Serbia, Bosnia and Herzegovina, Albania, North Macedonia, Croatia, Cyprus, Czech Republic, Hungary. This restriction applies to any and all bonuses and/or promotions which are offered as replacement for the First, Second or Third Deposit Bonuses. In order to become eligible for any bonuses and/or promotions, users from Russia, Ukraine, Latvia, China, Finland, Ireland, Norway, Kazakhstan, Azerbaijan, Estonia, Bulgaria, Poland, Lithuania, Belarus, Moldova, Slovakia, Slovenia, Serbia, Bosnia and Herzegovina, Albania, North Macedonia, Croatia, Cyprus, Czech Republic, Hungary need to have at least 3 deposits already made at Wild.io. If users attempt to claim any bonuses that are part of the Welcome Package, any bonuses and winnings will be confiscated and the account will be reset to the last deposited amount, if the deposited funds are still available inside the account."

Consequently, the user's account has been reverted to the initial deposited amount, which remains accessible for withdrawal within their account.

Best Regards,
The Wild.io Team

Dear Wild.io Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

at casino guru this wild io has already 2.5.
After they tryied to say that a lot of players use fraud schemes with welcome bonus and casino guru declined this, wild io try antoher reason to steal money

Dear AskGamblers Representative,

Our team has provided more information through email. We are looking forward to your feedback.

Best Regards,
The Wild.io Team

this casino already are known like big scammers, casino guru approved rating 2.5
First they asked video call to verify account.
Then trying to say that i use some fraud schemes.
When casino guru said that they do not have evidence, same in other complaints from another gamblers, wild.io added some countries to list "restricted for bonuses" and now they try to steal balance with absolutely new reason
wild io casino scam

Dear audience,

We are currently in contact with the AskGamblers team and a new update will be posted in this thread in the shortest time possible.

Best Regards,
The Wild.io Team

I see message that i need to respond here. But what to say? i played fair at the casino wild.io but they found some fake reasons and try to steal winnings

Dear audience,

We are currently communicating with the AskGamblers representative regarding the details of the complaint.

Best Regards,
The Wild.io Team

Casino Guru declined your scam scheme and now You explain it to askgamblers. I think this is very interesting

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Wild.io Casino management acted in accordance with their Terms and Conditions.

We can confirm the aforementioned term was clearly stated on the promotion page for the welcome package at the time the player claimed the bonus.   

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.