Wild.io Casino - They won't explain to me why the account was closed

Dear @Dominicl645,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

100.00 dollars was the withdrawal amount

Dear Wild.io Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear audience,

After reviewing the case, it has come to our attention that the user encountered such issues with wildcasino.ag, which is a completely different brand.
Our website can be accessed through wild.io only, and we have no connection with the website presented by the user in their screenshots.
Nonetheless we are really sorry to read that the user has encountered such issues and hope they will be able to resolve it in the shortest time possible.

Kind Regards,
The Wild.io Team

Dear all,

During the complaint process, it was realized that the player had submitted a complaint against the wrong casino brand.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case rejected.

Further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

We thank you all for your understanding.