Wild.io Casino - Wildio 3000usd complaint

Dear audience,

The system automatically flagged the user's account due to their behavior. Subsequent to the completion of identity verification, it has been brought to our attention that the user is from a restricted country, specifically Russia, where access to the welcome package is not permitted in accordance with the terms and conditions.

"3. The First, Second and Third Deposit Bonuses are not available for players from Russia, Ukraine, Latvia, China, Finland, Ireland, Norway, Kazakhstan, Azerbaijan, Austria, Estonia, Bulgaria, Poland, Lithuania, Belarus, Moldova, Slovakia, Slovenia, Serbia, Bosnia and Herzegovina, Albania, North Macedonia, Croatia, Cyprus, Czech Republic, Hungary. This restriction applies to any and all bonuses and/or promotions which are offered as replacement for the First, Second or Third Deposit Bonuses. In order to become eligible for any bonuses and/or promotions, users from Russia, Ukraine, Latvia, China, Finland, Ireland, Norway, Kazakhstan, Azerbaijan, Estonia, Bulgaria, Poland, Lithuania, Belarus, Moldova, Slovakia, Slovenia, Serbia, Bosnia and Herzegovina, Albania, North Macedonia, Croatia, Cyprus, Czech Republic, Hungary need to have at least 3 deposits already made at Wild.io. If users attempt to claim any bonuses that are part of the Welcome Package, any bonuses and winnings will be confiscated and the account will be reset to the last deposited amount, if the deposited funds are still available inside the account."

Consequently, the user's account has been restored to the initial deposited amount. The funds remain within the player's account and are currently available for withdrawal.

Best Regards,
The Wild.io Team

Dear Wild.io Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers Representative,

Our team has provided more information through email. We are looking forward to your feedback.

Best Regards,
The Wild.io Team

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the Wild.io Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Dear audience,

Apologies for the belated reply. The information has been provided via email.

Best Regards,
The Wild.io Team

Dear @sandydock,

Rest assured that the AskGamblers Complaint Team is in contact with the Wild.io Casino team and your case is being handled accordingly. Updates will be provided in due course.

Thank you for understanding.

Dear all,

We regret to inform you that the AskGamblers Complaint Team has been informed that the issue, subject to this dispute, has already been raised with the relevant regulatory body and, taking into account the fact that the parties did not reach a mutual agreement of settling the dispute, the AskGamblers Complaint Team has no other option but to close this complaint as unresolved.

As soon as the AskGamblers Complaint Team is notified about the regulator's final decision on the case, we will comply and mark this complaint accordingly.

Dear all,

This complaint has been reopened as per Wild.io Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear audience,

Two weeks ago, as part of the verification procedure, attempts have been made to contact the user for a scheduled video call. Unfortunately, we did not receive a response from them.

Additionally, we have been contacted by the gambling commission inquiring about the refund of the initial deposited amount and whether it has been returned to the player.

We have confirmed to them, as previously confirmed through our replies in this thread, that the initial deposited amount has been refunded to the user.

Best Regards,
The Wild.io Team

Dear all,

Following a review of valid information and proof presented by Wild.io Casino management, the AskGamblers Complaint Team hereby confirms that the issue, subject to this dispute, has already been raised with and ruled by the operator's appointed ADR entity.

Based on the abovementioned information and taking into account the AGCCS policy of compliance with the decisions taken by the official regulatory bodies and/or ADR entities, the AskGamblers Complaint Team has no other option but to close the case as resolved in the operator's favor.