Wild.io Casino - Complaint Regarding Account Verification Delay and Blocked Funds

Dear AskGamblers Team and Czapa900,

Thank you for bringing this case to our attention.

Following a full review by our Security and Risk teams, we confirm that the verification process has been completed and that the user has already been notified of the final decision. The investigation identified multiple accounts linked to the user, as well as collusion activity between users. As stated in our Terms and Conditions, such actions constitute a violation, and in these cases winnings are declared void.

The player’s last deposit amount has been returned to their account as per our internal procedures.

To assist AskGamblers in resolving this complaint as quickly as possible, please let us know what specific information or documentation you require from our side. We will gladly provide all relevant details to support the review.

Thank you for your attention.

Kind regards,
The Wild.io Team

Dear AskGamblers Team,
Dear Wild.io Casino,

I would like to address once again the allegations regarding supposed “multi-accounting”. To this day, I have not received any concrete evidence supporting these claims. Therefore, I kindly request that you provide clear and verifiable information on which the decision to block my account and withhold my funds was based.

I would also like to point out that, if any irregularities were allegedly detected, the casino had every opportunity to notify me as early as October 7, when — according to Wild.io — the first signals appeared. However, I did not receive any message, warning, or explanation. I am only learning about these allegations now, after my balance has been frozen.

Therefore, I am requesting the following:

1. Please provide full documentation and evidence that Wild.io relies on to accuse me of multi-accounting.

2. Please explain why I was not informed about this matter since October 7

I request the release and payment of my winnings, as until valid and verified proof is presented, I consider the withholding of my funds to be unjustified.

I expect a transparent and prompt resolution to this matter.

Kind regards,

Dear Wild.io Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers Team,

We have just sent an email with additional information regarding the case.
Looking forward to your feedback and we are ready to provide more details if required.

Best regards,
The Wild.io Team

Dear AskGamblers Team,

I am waiting for your information regarding the information sent by the Wild.io.

Kind regards,
KL

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Wild.io Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.