Wild.io Casino

Bonus expired 6 days earler

Von heywoodt1994

vor 1 Jahr

Hello

I deposited 202 USDT approx on 6th November AM. There was an issue with my account not showing the bonus so support had to keep telling me my wager left. In the evening of this day I had wagered over 60% with a balance of around 750 left (202 of this was my initial deposit).

I logged in on the 7th and the welcome bonus had disappeared from my account. The welcome bonus is valid for 7 days to be able to beat the wagering requirements as per their terms and conditions. I raised it on this date, and every time I email or ask them (I’ve asked every day for the last 5 days) and keep getting the same copy and paste response of roughly the below:

Thanks for your reply and for your continued patience.

We truly understand how frustrating this situation must be for you, and we sincerely apologize for any inconvenience caused. Please be assured that your case is being actively handled by the appropriate team, and we are consistently pushing for updates to ensure progress.

The team is working hard to resolve the issue, and while we are unable to provide a specific timeline, we will notify you as soon as we have a meaningful update.

We kindly ask for your understanding that frequent requests for updates do not speed up the process, as the team is already prioritizing your case. We can assure you that once there is new information, you will be promptly informed.

I constantly ask for a manager to contact me and get ignored. I’ve also asked why they can’t just adjust my balance but still keep getting ignored.

I’ve since wagered my initial deposit but I should still have around 550 in bonus funds but I keep getting fobbed off

I’ve no choice but to submit this complaint as it shouldn’t take this long to resolve

Unseriöses Casino Wild.io Casino

Grund Bonusentfernung

Betrag $750

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

heywoodt1994

vor 1 Jahr

Thank you for updating this and reinstating my bonus. Not sure why it took 7 days and for me to come on here, but thanks for your help

AskGamblers

• Support Team

vor 1 Jahr

Dear @heywoodt1994,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Wild.io Casino

• Representative

vor 1 Jahr

Dear Audience,

We would like to address the user's concern regarding the bonus expiring before the 7 days, as outlined in the terms. Unfortunately, due to a system error, the bonus was prematurely canceled.

To resolve this issue, the amount of 495.69915518 USDT has been re-added to the account along with the remaining wagering requirement.

We sincerely apologize for any inconvenience caused and appreciate your understanding and patience as we continue to improve our systems.

Thank you for your time and for bringing this to our attention.

Best regards,
The Wild.io Team

Wild.io Casino Beschwerde-Statistik

Gelöst 8 / 8

Durchschn. Betrag $2,384

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 1 Tag

Wild.io Casino Beschwerden

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Complaint Regarding Account Verification Delay and Blocked Funds

Dear AskGamblers Team,

I am requesting your assistance regarding an issue with Wild.io Casino, which has been unable to verify my account since October 7th 2025.

Despite submitting all required documents and completing every verification step requested, including a live video call with their security department, my account remains unverified.

Since that time, I have not received any response or update from the casino. As a result:

I am unable to place any bets,

I am unable to withdraw my funds amounting to 622.65 USDT,

The support team has not provided any clear information regarding the status of my verification.

My account is effectively blocked, and I cannot access my own funds. I kindly ask for AskGamblers’ help in resolving this situation, facilitating the completion of my verification process, and restoring access to my account and funds.

Thank you in advance for your assistance.

Sincerely,

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I am writing this complaint as I am still waiting on the " appropriate team" from the casino to respond or offer me a solution to my problem. So during the days of 04/04/25 to 04/06/25 the casino was running a tournament called booming bonanza, the tournament was going well for me and I saw myself on the leaderboard as high as 2nd place and as low as 4th place in the tournament. So I go to bed and wake up to find no results for the tournament and under the finished tournaments tab, this particular Tournament is non existent. Like it never even happened. When I asked the casino for the results initially they denied the tournament existed. After the second or third time they acknowledged that the tournament existed and was over but then they claim that I finished the tournament out of the money in 14th place, so I asked them to show me the results and want to know why the results from every tournament both before and after this particular Tournament are posted in the fished tournament tab. They claim that they no longer have access to the results that show I finished in 14th place, and the appropriate team would investigate this further and respond to me via email. It's been several days since and I've heard nothing at all about it.I spent thousands of dollars in this particular tournament as I was seeing great results in the standings and I would like them to refund all of my money lost during the tournament, since they are keeping the results from me. I'd appreciate you time in looking into this and I hope you can help me get my money back especially since they have had so much time to create a phony tournament result and game log.

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I am submitting this complaint regarding an unresolved issue I have encountered with the online gambling platform Wild.io.

After signing up and playing a game on the platform, I won my bet and attempted to make a withdrawal. My withdrawal request was rejected, and I was informed that I needed to complete the KYC (Know Your Customer) verification process.

I promptly submitted the documents I had available. Shortly after, I received another message from the Wild.io team requesting additional documentation. These included:

The back of my national ID card, and

A photograph of myself holding the ID card alongside a paper displaying the word "Wild.io," my signature, and the current date.

I complied with their request and submitted all the required documents.

However, more than 24 hours have passed, and I have not received any response from Wild.io regarding the status of my verification or withdrawal. I have attempted to reach out multiple times via email and live chat, but unfortunately, I have received no response whatsoever.

While I genuinely appreciate the design and experience the website offers, this lack of communication and the delay in processing a simple KYC verification is highly unprofessional and unacceptable. I am deeply concerned about the transparency and responsiveness of their customer support.

I kindly request that AskGamblers assist in ensuring Wild.io honors my withdrawal request and communicates with me regarding the status of my KYC verification.

Thank you for your assistance.

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Hello, 1 week ago I started playing at wild.io casino and was trying to figure out fastest deposit options. I did BCH and DOGE desposits, they were too slow, so o proceeded with 1000 USD worth of ETH deposit from my Binance account.

I did deposit via pressing on QR code option and scanned QR with my Binance app, and not at any point I could've suspected that it would use wrong network.

Apparently, deep in Wild.io T&C there's a line mentioning that ETH must be sent via ERC20 network only, which is nowhere visible on the wallet deposit page. There are no any links to how to deposit section, nothing also mentioned in the small tooltip section there.

As result, I trusted that QR deposit address would be correct and trusted it , but since it was sending ETH from Binance, it autodetected it as BSC20 and tokens were sent via wrong network.

I contacted support, they opened an internal ticket 6080 and it's been a week without any progress whatsoever. Every time I contacted support, I get same "it's in progress" reply and that's it. According to Binance own guidelines, listed here: https://academy.binance.com/en/articles/how-to-recover-crypto-transferred-to-the-wrong-network-on-binance, it's same wallet address and recovery should either very easy (if wallet supports multi-network) or fairly easy (if not, just needed to export tokens using private key to a wallet supporting BSC20).

I understand that mistakes do happen, and that it's players responsibility to verify everything, but I must mention that lack of guidance in UI in the Wallet doesn't help to avoid such mistakes, especially when you result measures such as QR codes to provide mistake-free environment where you don't have to read all T&C before making a deposit.

It's significant amount nonetheless, which shod be fairly easy to recover, hence I raising the topic here for additional help and attention to speed it up.

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KYC didn't check it two weeks

Hello. Wild.io always reject my cashout 100$. Support ask KYC. Already do it over 2 weeks ago. But my docs not checked over 2 weeks. Status: Pending

Help me pls.This site ask KYC verification and don't want check it. Its not okay. Its longest document check in my life. How withdraw funds from this site if they ask for KYC and don't want to verify them?

They have no deadline for this procedure.

And this site - cryptocasino. For withdraw no need Verification - that call me support. But when i try withdraw - they ask for KYC.

Its legal?

Help me pls

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They won't explain to me why the account was closed

I was told by the "highest authority " Easton that I would be paid my winnings and the account would then be closed for security purposes and now they are trying to take back what he said and has been very unprofessional and rude with me furthermore they won't explain to me why the account was closed he just keeps beating around the bush and avoiding the question.

Abgelehnt

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Wildio 3000usd complaint

Hello, I have registered at wild.io on 11 November 2023. I have made 30 usdt deposit and got 45 usdt bonus. After meeting all wagering requirements I ended up with approx 3000 usdt balance. I have completed all verification procedures ( even videoverification call). First they claimed that I have violated their bonus terms. But after I opened complaint at casino.guru they did not provide any proof (< external link removed >). And now they came up with new reason. They have said that I was not eligible for the bonus from the beginning. It is not true. I have all screenshots. And you can look at other complaints related to wild.io on casino.guru. You will see that I am not only the one who suffered from their lie. And my bonus to me was credited automatically, and I had not used any vpn. And now they say that you can not play from Russia, but I have all screenshots, which I made when registered.

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Hello, I want to make this complaint to wild.io casino. I was scammed with 13600 USD ( 1,5 months ago in trx, maybe be amount has changed a little).

At this moment Casino Guru already made decision that wild.io scammed me. I do not know how about link, but you can check 13600 compliant with wild.io (it is mine)

I deposited about 800 USD in trx.

Played only slots, and after the wager was finished I had about 6000 balance.

Then the casino asked for KYC, I sent it all.

Then I played again slots and my balance was about 13600.

Casino asked for a video call with Skype and closed my account

I made calls and answered all questions.

Then the casino said that I broke some rules, saying that I using some scam schemes.

wild.io casino can not confirm it at Casino Guru, and started a new scheme, they said that Latvia is one of countries that can not receive bonuses. Also 4 same cases now. You can see this in unresolved complaints.

I want you will mark this casino as bad. Thanks

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