Wild.io Casino - Missing tournament results

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MikeyD1983

I am writing this complaint as I am still waiting on the " appropriate team" from the casino to respond or offer me a solution to my problem. So during the days of 04/04/25 to 04/06/25 the casino was running a tournament called booming bonanza, the tournament was going well for me and I saw myself on the leaderboard as high as 2nd place and as low as 4th place in the tournament. So I go to bed and wake up to find no results for the tournament and under the finished tournaments tab, this particular Tournament is non existent. Like it never even happened. When I asked the casino for the results initially they denied the tournament existed. After the second or third time they acknowledged that the tournament existed and was over but then they claim that I finished the tournament out of the money in 14th place, so I asked them to show me the results and want to know why the results from every tournament both before and after this particular Tournament are posted in the fished tournament tab. They claim that they no longer have access to the results that show I finished in 14th place, and the appropriate team would investigate this further and respond to me via email. It's been several days since and I've heard nothing at all about it.I spent thousands of dollars in this particular tournament as I was seeing great results in the standings and I would like them to refund all of my money lost during the tournament, since they are keeping the results from me. I'd appreciate you time in looking into this and I hope you can help me get my money back especially since they have had so much time to create a phony tournament result and game log.

Wild.io Casino

Dear MikeyD1983,

Thank you for reaching out and for participating in our recent tournament.

After thoroughly reviewing your case, we can confirm that your final position in the tournament was 14th place. As per the leaderboard, only the top 10 players were eligible for rewards.

For transparency, we have attached a screenshot showing the final leaderboard and the top 10 winning positions.

Please note that the public tournament page only displays the top 10 winners, which is why your position does not appear there. For security and privacy reasons, we are unable to disclose internal system data or rankings beyond the published winners list.

Should AskGamblers team require any further information or documentation regarding this matter, please let us know.

Best regards,
The Wild.io Support

MikeyD1983

That's all good and everything that you show a list without my name on it, but where is all my game data from 4/4 to 4/6 during the tournament?

Wild.io Casino

Dear MikeyD1983,

Please note that the betting history visible inside your account reflects your most recent activity. If you would like to receive a full report of your betting history, we kindly ask you to submit this request via email to our support team.

Best regards,
The Wild.io Support

AskGamblers

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Wild.io Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Wild.io Casino - Missing tournament results

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