Confiscated £500 due to unjustified accusations, won't listen to my explanation nor provide any details

AskGamblers Complaints Team have been provided with clear and undisputed evidence on behalf Slotty Vegas Casino management that player committed fraudulent activity and violated their Terms & Conditions #12.4, #10.3:

12.4 Some other practices of playing behavior may lead to the casino withholding bonuses and/or confiscating all winnings, however should the casino in its course of operation discover such practices, they will be added into a specific example list.
10.3 The casino reserves the right to suspend your account pending investigation in the event of the casino having reasonable grounds for suspecting that you have been involved in any form of collusion, syndication or fraud. We also reserve the right to withhold the whole or part of your account balance, close your account permanently, as well as recover from your account the amount of any winnings, pay-outs or bonuses which have been affected by any of the following activities:
...
As a player who makes use of this casino, you agree that you are not attempting to collude, nor intending to participate in a collusion scheme which involves the sharing of winnings between players, sharing of funds, or working together toward mutual end goal while benefitting from multiple incentivised offers, to the detriment of other players whom are not involved in the colluding party. You also agree that you will inform the casino should you suspect a player to be colluding, or planning to collude with other players. You also agree that you do not form part of a syndicate or group that engages in advantage play strategies.

Moreover, during the complaints process it became clear that player deliberately withheld sharing certain facts referring to their complaints case with the AskGamblers Complaints Team where some of these facts were of crucial importance for having the case adequately investigated and reaching to fair and justified conclusions.

AskGamblers Complaints Team maintains zero tolerance towards players who are deliberately withholding from mentioning facts of key importance, trying to abuse our complaints service and not using it in a good faith, therefore we took the decision to reject this case and to ban player from using our services in the future.

AskGamblers Complaints Team have been provided with clear and undisputed evidence on behalf Slotty Vegas Casino management that player committed fraudulent activity and violated their Terms & Conditions #12.4, #10.3:

12.4 Some other practices of playing behavior may lead to the casino withholding bonuses and/or confiscating all winnings, however should the casino in its course of operation discover such practices, they will be added into a specific example list.

10.3 The casino reserves the right to suspend your account pending investigation in the event of the casino having reasonable grounds for suspecting that you have been involved in any form of collusion, syndication or fraud. We also reserve the right to withhold the whole or part of your account balance, close your account permanently, as well as recover from your account the amount of any winnings, pay-outs or bonuses which have been affected by any of the following activities:

...

As a player who makes use of this casino, you agree that you are not attempting to collude, nor intending to participate in a collusion scheme which involves the sharing of winnings between players, sharing of funds, or working together toward mutual end goal while benefitting from multiple incentivised offers, to the detriment of other players whom are not involved in the colluding party. You also agree that you will inform the casino should you suspect a player to be colluding, or planning to collude with other players. You also agree that you do not form part of a syndicate or group that engages in advantage play strategies.

Moreover, during the complaints process it became clear that player deliberately withheld sharing certain facts referring to their complaints case with the AskGamblers Complaints Team where some of these facts were of crucial importance for having the case adequately investigated and reaching to fair and justified conclusions.

AskGamblers Complaints Team maintains zero tolerance towards players who are deliberately withholding from mentioning facts of key importance, trying to abuse our complaints service and not using it in a good faith, therefore we took the decision to reject this case and to ban player from using our services in the future.

I would also like to point out that nowhere on Slotty Vegas' terms and conditions does it ever say it reserves the right to confiscate cash winnings. If I had won from a bonus which shouldn't have been awarded to me, then by all means you would be within your rights to confiscate that.

It's not my fault your website gave me the cashback bonus even though I won the Blackjack bet (which I lost anyway).

You have absolutely no right to steal the winnings from my £500 blackjack bet.

I place my full trust in the decision made by AskGamblers regarding this matter to restore my faith in online gambling.

Jack

All relevant documentation has been sent to Ask Gamblers team for their review.

Regards,
Karl