Good morning,
I've been playing in this casino since the summer for about 5-6 months. I didn't have any problem with my withdrawals..
I'm back on November 15th or 14th, I won some money 1600 euros. I saw that I had leveled up to the vip levels and from 500 euros the daily withdrawal limit had gone to 800. Then I made 2 withdrawals of 800 euros.
I was asked to identify my account to send an ID I sent my documents and since November 17 I am waiting to be sent and emailed without getting any response.
In the live chat that I enter every day they tell me that we have received your registration and you will be informed by email which I am still waiting for without any reply from anyone.
Later I won other money, the total amount reaches 3,500 euros. I canceled my withdrawals and re-did them in case there was a problem. Since November 28 I am still waiting for them to approve a withdrawal. From my side I have sent the necessary documents companies. I have also sent an email to the support, which I never received a reply.
