Revolution Casino - My payments are delayed

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Revolution Casino

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€ 1500

SimonG06 Thüringen
vor 6 Tagen

Hello Revolution Casino,

The reason for my message today is that after 4 business days, my withdrawals are still not paid. This delay isn't stated or normal, my account does not need any verification, so I don't really understand what's the cause behind this delay.

When contacting support through Live Chat, the experience is really poor; it almost feels like agents are AI, giving generic answers every time without being able to fix anything.

I have never felt like this in any other casino I've played. I feel like I'm getting ignored by their support team, always giving the same answer.

I would really appreciate if I could get my 500 euros soon, since it's stated that withdrawals are made within 3 business days.

AskGamblers
vor 6 Tagen

Dear @SimonG06,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

SimonG06 Thüringen
vor 6 Tagen

The full withdrawal amount is €1500, split in 3 withdrawals of €500 each due to my current VIP status limits.

First withdrawal: 1203c6­fc-­991­3-4­ef5­-b7­4a-­99e­707­2633b9 (Requested on 25-08)
Second withdrawal: e365f5­d8-­f10­e-4­a55­-91­21-­c3b­6ce­ade933 (Requested on 26-08)
Third withdrawal: 06bb06­a7-­a44­0-4­ed0­-88­aa-­347­364­9e221c (Requested on 27-08)

AskGamblers
vor 4 Tagen

Dear Revolution Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

vor 3 Tagen

Dear SimonG06,
We would like to inform you that we are looking into your request.
Once there is an update we will notify you promptly.
Thank you for your patience and understanding.

Kind Regards,
Revolution Casino team

vor 3 Tagen

Dear SimonG06,

We are pleased to inform you that your withdrawal requests have been successfully completed.

Kind Regards,
Revolution Casino Team

AskGamblers
vor 3 Tagen

Dear @SimonG06,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

SimonG06 Thüringen
vor 3 Tagen

I can confirm that my withdrawal has been sucessfully paid.

I would like to thank AskGamblers and Revolution Casino for cooperating with me. Thank you very much to both of you

AskGamblers
vor 2 Tagen

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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  • 881 USD Durchschn. Betrag

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