Revolution Casino - Undue delay processing withdrawal requests

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Revolution Casino

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vor 6 Monaten

Hello,

I contact you because despite many contacts by mail with Revolution Casino regarding my requests for withdrawals that remain unprocessed by their services, there is still no progress.

It has been between 12 and 14 days since I made 3 requests for withdrawal by bank transfer and that no processing changes have been made by their services.

Revolution Casino does not comply with their Terms and Conditions where it is marked in 6.15 I quote "Withdrawal requests are processed by the financial service within 3 business days..." 

Despite reminders during the last 10 days followed by emails: Your request (24672517) Your request (24377612) Your request (24168152) Your request (24925887).

Requests for withdrawals are:

ID 211245245 dated 14/02/2025 at 09:31.06

ID 212380661 dated 02/15/2025 at 14:20:03

ID 213537977 dated 16/02/2025 at 22:29.06

For several days the services of Revolution Casino answer me by mail I quote "that they are working actively so that I am credited in the shortest possible time". However, no advances in treatments are recorded on my Revolution account.

We have been at a standstill regarding the processing of my withdrawal requests for more than a week, and the multiple contacts by emails with their services do not change the situation.

That is why today I contact you to file a complaint against Revolution Casino for non-compliance with their withdrawal processing deadlines and non-compliance with their Terms and Conditions.

I remain at your disposal, as well as at the disposal of Revolution Casino for any additional requests.


vor 6 Monaten

There are 3 requests for withdrawals of 500 euros each, for a total of 1500 euros.
My account is verified and does not require additional documents.

AskGamblers
vor 6 Monaten

Dear Revolution Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
vor 6 Monaten

Dear all,

Kindly note that the AskGamblers Complaint Team has just extended the response timeframe for another 96 hours in the hope that Revolution Casino management will soon provide an update regarding this complaint.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

vor 6 Monaten

Dear all,
We would like to kindly apologize for the delay.
We would like to inform you that the payment will be completed as a matter of urgency.
Kind Regards,
Revolution Casino Team

vor 5 Monaten

Good morning everyone.
First I inform you that I have received the 3 transfers of 500 euros.
I thank RevolutionCasino for processing the requests.

The complaint is resolved and can be closed.

Dear RevolutionCasino, thank you kindly during my next withdrawal requests, carry out the processing on time as indicated in your Terms and Conditions.
It would be preferable in the future not to use external bodies for its regulations.

I wish you all a happy future.

AskGamblers
vor 5 Monaten

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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