Revolution Casino - Resolution needed for delayed withdrawals

Dear @G2L500,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Hi,

It is for 3x €500 payments.

Thanks.

Dear @G2L500,

The AskGamblers Complaint Team kindly asks you to clarify the currency as well. Thank you.

Hi,

The current is Euro (€).

Thanks.

Dear Revolution Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear G2L500,
Thank you for your patience.
Please accept our apologies for the difficulties you've encountered. Please be informed that we are working on your request with priority to process your withdrawals as soon as possible.
Best Regards
Revolution Casino Team

Hi there,

Thank you for the update.

I can see I now have a message stating: “Withdrawals blocked - withdrawals restricted by the operator”.

I look forward to seeing my pending withdrawals processed (now on the 5th and 6th business days) and seeing this message lifted once they have been processed.

Many thanks.

Dear G2L500,

Please be informed that in order for relevant department to process your withdrawals you would have to verify your gaming account first , so kindly go to your account menu , verification tab and upload the requested documents in there.

Best Regards

Revolution Casino Team

Hi,

Thank you. My account was previously verified, but I have now submitted my ID and payment method.

The ID has been approved and the payment method is still under review.

Many thanks.

Dear G2L500,

Thank you for your patience.

Kindly be informed that your gaming account is now verified and 3 of your withdrawals has been completed and paid out on our side.

Best Regards
Revolution Casino Team

Dear @G2L500,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hi,

I can confirm I have received the 3 withdrawals. As I have additional withdrawals underway, I would like to keep this open until they have been completed.

Dear G2L500,

Please be informed that your latest withdrawals are in processing by relevant department and should be with you as soon as possible.

Best Regards
Revolution Casino Team

Dear @G2L500,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.