Mr.Bet Casino - Delaying verification

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PauPau09

On Aug. 01 I had a winning of more than 6k I tried to withdraw it like I normally do on my winnings before, but unfortunately I wasn't able to do it because all of the sudden they requested for my verification, which I'm sure I have submitted and did this one before,and like I said I had no issues depositing and getting my winnings before (less then 1k). Going forward from I have submitted all the requested documents followed the instructions, got denied at first, resent my documents again and fixed the issue for the 2nd time, denied again,after 7days I got really really confused as why it keeps being denied, til aug 07, aug 08 and now aug 11, I been asking what's the problem and they keep on telling me the same reason, I have submitted the following to verify my address.
Bank statement (pdf and screen shot)
Home insurance (pdf)
Car insurance (pdf)
Drivers license with my address (screenshot)
Phone bill (pdf)
And internet bill (pdf)
Plus the interact transaction they requested (screenshot)

I was patiently re submitting all the docs not til I noticed they have been giving me all the same reasons and I requesting to contact and talk to then on the phone but it is not available, all chat support are giving me the same answers and just re submitting me the list of the documents and saying it's not valid.
Then in their website once after you submitted a docs the automated reply is failed which adds to the frustration but then the support team says it's not an issue and it's on process but then it keeps on being denied.

Now that my winnings is more than $10k they are making it impossible for me to withdraw it. And I am needing the money for the emergency. I tried emailing their customer support still the same replies and they can't provide me a contact number for me get a hold of their staff or manager through phone. And same response to resubmit the same docs in their list.

Mr.Bet Casino

Dear PauPau09,
We are glad to inform you that the verification has been successfully completed. Also, your two withdrawal requests have the status ‘successful’. We appreciate your patience.

If you have any questions, we will be happy to help.

AskGamblers

Dear @PauPau09,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

PauPau09

Thank you so much for assisting and helping me Askgamblers, I was really frustrated before now it's all. They have managed to approve my 2 withdrawals finally.
$4500
$2000
The rest is still in my mr.bet account and will try to withdraw it today.

Thank you Mr.bet for cooperating and for a quick response.

AskGamblers

Dear @PauPau09,

The AskGamblers Complaint Team is kindly asking you to let us know if you consider the complaint resolved. Please note that in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

We would also like to use the occasion and remind you to contact our team and request the reopening of a complaint in case something goes wrong with your outstanding payment/s.

Thanks in advance for your cooperation.

PauPau09

Case resolved.
Thanks once again askgamblers for assisting me resolve this issue. ❤️

AskGamblers

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Mr.Bet Casino - Delaying verification

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$ 10000

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