Reclamação #563
Cassino Mr.Bet
Mr.Bet Casino - Delaying verification
há 9 meses
On Aug. 01 I had a winning of more than 6k I tried to withdraw it like I normally do on my winnings before, but unfortunately I wasn't able to do it because all of the sudden they requested for my verification, which I'm sure I have submitted and did this one before,and like I said I had no issues depositing and getting my winnings before (less then 1k). Going forward from I have submitted all the requested documents followed the instructions, got denied at first, resent my documents again and fixed the issue for the 2nd time, denied again,after 7days I got really really confused as why it keeps being denied, til aug 07, aug 08 and now aug 11, I been asking what's the problem and they keep on telling me the same reason, I have submitted the following to verify my address.
Bank statement (pdf and screen shot)
Home insurance (pdf)
Car insurance (pdf)
Drivers license with my address (screenshot)
Phone bill (pdf)
And internet bill (pdf)
Plus the interact transaction they requested (screenshot)
I was patiently re submitting all the docs not til I noticed they have been giving me all the same reasons and I requesting to contact and talk to then on the phone but it is not available, all chat support are giving me the same answers and just re submitting me the list of the documents and saying it's not valid.
Then in their website once after you submitted a docs the automated reply is failed which adds to the frustration but then the support team says it's not an issue and it's on process but then it keeps on being denied.
Now that my winnings is more than $10k they are making it impossible for me to withdraw it. And I am needing the money for the emergency. I tried emailing their customer support still the same replies and they can't provide me a contact number for me get a hold of their staff or manager through phone. And same response to resubmit the same docs in their list.
Bank statement (pdf and screen shot)
Home insurance (pdf)
Car insurance (pdf)
Drivers license with my address (screenshot)
Phone bill (pdf)
And internet bill (pdf)
Plus the interact transaction they requested (screenshot)
I was patiently re submitting all the docs not til I noticed they have been giving me all the same reasons and I requesting to contact and talk to then on the phone but it is not available, all chat support are giving me the same answers and just re submitting me the list of the documents and saying it's not valid.
Then in their website once after you submitted a docs the automated reply is failed which adds to the frustration but then the support team says it's not an issue and it's on process but then it keeps on being denied.
Now that my winnings is more than $10k they are making it impossible for me to withdraw it. And I am needing the money for the emergency. I tried emailing their customer support still the same replies and they can't provide me a contact number for me get a hold of their staff or manager through phone. And same response to resubmit the same docs in their list.
Screenshot
