Mostbet Casino - Withdrawal amount not credited to my account

I’m attaching all the proofs including my bank statement and gaming id. As I have already submitted the fake transaction slips mostbet has provided me with. You can see that the transaction slips by mostbet are from 29th August,2025 at 1:22 am and another on 29th August, 2025 at 10:24 pm. I have already sent a screen recording of my bank transaction history and also sent my bank statement but they are still asking me to send an official response from nayapay with their transaction number which is a fake one. I asked the nayapay customer support, they said that no such transaction was made with such transaction number and they never send any email stating that they have not received the amount with this fake transaction number. Naya pay customer support told me that the bank statement is enough to be provided for a proof to any sender that the amount is not received. I contacted on naya pay’s app’s chat and they have told me clearly that no such amount has been credited to my account, I’m attaching its screenshot too. I know that mostbet is a known platform and never betray their clients but they have Pakistani agents who send the withdrawal amount to clients and they generate fake meezan bank transaction receipts to fool both mostbet and the clients. They are complete fraudsters who are just here to throw dirt on mostbet’s reputation.I can also pursue legal implications for submitting fake evidence under PECA 2016, Section 16, which criminalizes the creation or use of a false electronic document if my problem isn’t solved. I request askgamblers team to please look into this matter and give me justice.

Hello, Dear Jdon and AskGamblers Team!

We’re sorry you had a negative impression. We're always interested in getting to the bottom of a situation.

We have carefully checked the information. The withdrawal was successfully confirmed by the Betting Company on 29.08.2025 (10:24 PM), TID 241190.

To find out information about the lack of funds on your details, you need to contact your bank with a unique transaction number - 241190. If the bank cannot find funds using this code, you must provide a screenshot of the official response of the bank based on the results of checking the code and a bank statement from the date of withdrawal of funds to today in PDF format.

We'll pass on this information to our team and they will look into the issue further.

Best regards, Mostbet.

I have contacted them through call and they said that we have not received any amount with this transaction number as it is a fake one. They also told me that we never send emails to customers regarding fake transaction numbers that the amount is not received at their end. Dear Askgamblers team, I have already attached the screenshot of the chat I had with my bank, they clearly stated that the amount is not received at their end and the sender needs to contact their bank. Please ask mostbet casino to provide the bank statement of the sender so we all know that the amount was sent or not. I have submitted the bank statement and you can see that no such amount was credited to my account now it’s time for mostbet casino to provide a screenshot of the bank statement from their fraudster sender. I request Askgamblers team to please look into this matter and solve it.

Also now mostbet casino replied that the withdrawal was confirmed on 29th August,2025 at 10:24pm, but I have two screenshots of the transaction so it means that both are fake. If the first time the withdrawal was successful then why did they sent the amount again. The other transaction was made on 29th August,2025 at 1:22 am. I’m attaching the screenshots.

Dear Jdon,

If you do not provide the documents, we will not be able to forward the information to the finance department for consideration.

Best regards, Mostbet.

Dear @Jdon,

The AskGamblers Complaint Team is kindly asking you to assist the Mostbet Casino team further and send the required documents.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required required documents, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

I have already submitted my bank statement which is enough for a proof as the bank told me. No payment can be deleted or edited from the bank statement, please ask gamblers team have a look at the bank statement and the chat I had with NayaPay. They have already told me that no such amount was sent to my account. Now I’m really fed up as I’m trying for a week to get my payment cleared but most bet is not cooperating. I have provided all the proofs. Bank has told me that they don’t send such letters to prove that the amount is not cleared but still I have provided you with the screenshot of the chat I had with NayaPay customer care. Please have a look at it. I don’t have enough energy left to fight for this please help me.

Please send us a recent bank statement in PDF format covering the period from the date of withdrawal to the present day, as well as the bank's latest response regarding the code verification results.

Until you send us recent documents confirming that the amount has not yet been credited to your account, we will not be able to perform the verification.

Thank you for your understanding.

Best regards, Mostbet.

Here’s the latest bank response and please send me your email so I can send the latest bank statement because it’s not uploading here in pdf.

Dear @Jdon,

The AskGamblers Complaint Team is kindly asking you to assist the Mostbet Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

I’m requesting mostbet to send me their email id so I can forward the bank statement there because it’s not uploading here. I’ve attached a screenshot of you don’t believe me. Also I’m attaching a screenshot of bank statement.

Dear Jdon, you can send a bank statement from the date of withdrawal of funds to today to sermsu­ppo­rt@­mos­tbe­t.com.

Best regards, Mostbet.

I have sent the bank statements for August and September both on your given email please check.

Here is the screenshot for the email that I sent

Thank you. We have forwarded the information to the finance department. We will contact you as soon as we have any news.

Best regards, Mostbet

Please solve this issue as soon as possible now I don’t have enough energy to fight for this.

I got an email from Mostbet casino which says that your issue is resolved but my issue is still not resolved.