Mostbet Casino

They refused to pay me my money

Von Abo B.

vor 2 Monaten

Dear team,

I’m seeking your urgent support to get my money from this platform as almost 2 weeks right now and they still trying and he just rejecting to give me my money

The issue starts when I win and start to withdraw. I ordered ,i submitted a withdrawal request for 3000 EGP. That was on March 5, 2026 exactly at 4:12 AM sharp CLT and next second one on the same date after exactly 15 minutes it was at 4:28 AM CLT for amount 2000 EGP and I found out that force request submitted successfully and the resolution which is showing on the website that payment done successfully. You have fun both attached transactions.

I complained the schedule you receive I didn’t receive this provide proof that you didn’t receive. I censor prove he said no way it’s not official. We will not consider this as approved. You have to get some requirements and they required whatever they required. I provide even they required me to record the video using another phone to my accountant, showing that I didn’t receive and I provided all whatever they ask me for then I ask them to show me the proof of payment from your agent, they didn’t provide anything. They told me that they were sent me emails with the result of my complaint and they didn’t send me emails by coincidence I’m talking to customer service for the serve withdrawal request I made today for a amount 3550 EGP they told me the previous one is closed. We already paid you and it’s fine decision. You have nothing to do with this and regarding this process action you did today again same thing happen? They showed the results that they pay me successfully. Meanwhile, they pay nothing and I didn’t receive any of those three amounts. What kind of website is this?

Briefly I have to 3 transactions

1- 3000EGP-04:12am -05.03.2026-payment method e&money 01099285876

2- 2000EGP - 04:28am-05.03.2026 payment method e&money 01099285876

3- 3550EGP-00:40am-12.03.2026

Vodafone cash 01031846648

The city transactions fulfilled all the website policy and they assumed they pay me, but they didn’t pay me anything and they refused even to show me the proof of payment or send me official mail informing me that I received my money

UserID:270445498

Unseriöses Casino Mostbet Casino

Grund Abgelehnte Auszahlung

Betrag ج.م.‏12750

Diskussion

AskGamblers

• Support Team

vor 2 Monaten

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Mostbet Casino management paid the amounts that are listed on the player's profile.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that in case of a disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Mostbet Casino

• Representative

vor 2 Monaten

We have sent additional information about this case to support@askgamblers.com. We look forward to your response!

Best regards, Mostbet.

f1507

• Vereinigtes Königreich

vor 2 Monaten

Dear all respective team,
Kindly be informed that a spare attachment receipt the number showing requested for withdrawal. It is not the number you sent the funds to so it’s your own problem. Use the one who has to fix it. It’s not mine. How come I will send you screen video for something I don’t own. It’s not my property. It’s not my wallet so I will call this number and I will ask cause I wanted to one to give me a screen record of his own wallet. It’s not make any sense.,
Secondary aspire your official reply as there is nothing in my withdrawal requests mentioned that I request the funds on two parts or installment funds. It’s not even $100. It’s maybe 70 or $80. It’s not that much big to pay it in installment, so kindly clarify who the one asked you to pay the amount on two parts because you have to take a serious action to this one already if this shared to public if I share type reply I won’t like to be in your situation,( paying 70$ installments on some where then asking customers for screen records for someone’s else wallet )
Really !??
Are you serious?
Dears ASK GAMBLERS,
As per their own confirmation of not sending my funds to the requested wallet, also spear ones they required or requested recently above to give them what nobody can give which is screen record for someone else wallet, which is accusation of privacy for someone else. I don’t know it can lead me to go to jail if I ask him even this question.,
Kindly support me to get my funds plus a proper compensation for all this suffering with this platform and share whatever they just replied recently above to public, so everybody will know how this platform is being run

Mostbet Casino

• Representative

vor 2 Monaten

The finance department has informed us that you yourself provided the details 01099021673 for the second part of the withdrawal to be sent.
For further assistance, please provide video proof of your two wallets, 01099021673 and 01099285876,
covering the period from the first withdrawal to the present day, showing the specific wallet number and all transactions for that period.

We'll pass on this information to our team and they will look into the issue further.

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Durchschn. Antwortzeit 2 Tage

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