Mostbet Casino - They refused to pay me my money

They paid me 2 transactions which is 2000&3000 but still the last one with 3550 and again they want start same scenario again which is proof that you didn’t receive the funds and same story they wanna start over

Guys please your urgent support is urgent and highly appreciated , this platform are keep doing their things same scenario they are doing over and over again. You have to get fucked. You have to run out of your mind. You have to get heart attack in order to beat your mind. Those guys once I submitted the required document they simply add to my account just 3000 Egp back. And a day after this, they added 2000 EGP but they didn’t stop like this. They took 3550+ yesterday he took 4200 EGP and those last amount before I order. I withdraw I sent to the customer care support message asking them. Is there any new issue because I’m about to make withdrawal request and I don’t want any problems I want my money in peace this no you will receive your money within three hours once again, I submitted the request. They replied some payment successful and nothing being paid and again I have to prove myself that I didn’t take this 3550 and this 4200 meanwhile they are the people who have sea criminal record on this kind of cases so again I submitted whatever required and again they don’t want to give me my money we keep doing like this they took the amount and I have to follow what the order and even if I’m following what the order they’re not doing.anything

Dear Mostbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello, Dear f1507 and AskGamblers Team!

We're sorry you had a negative impression. We always strive to thoroughly understand every situation and assist our clients.

We have carefully checked the information. The amounts of 3,000 and 2,000 from March 5 have been returned to your gaming account.

The withdrawal of 3550 was successfully confirmed on March 15, 2026.

The withdrawal of 4,200 EGP was successfully processed by the bookmaker in two installments: 2,600 EGP was sent on March 15, 2026, and 1,600 EGP was sent to your account on March 16, 2026.

To find out information about the lack of funds on your details, you need to contact the bank. If the bank cannot find the funds for this period, you must provide a screenshot of the bank's official response based on the results of the verification and necessarily a bank statement from the day the funds were withdrawn to today in PDF format.

If your bank does not provide statements in PDF format, please provide us with a screen recording. You need to log into the banking app using your account and show your transaction history from the date of withdrawal up to and including the current date. You can record a video from another phone or make a screen recording.

Dear f1507, you can send the video statement to sermsu­ppo­rt@­mos­tbe­t.com. Please also attach screenshots of the fund withdrawals to the email.

Have a nice day!
Best regards, Mostbet.

Dear @f1507,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dears All,
Kindly be informed that three days ago once I receive the payment from this platform direct instantly I replied to my complaint informing your respective site that they finally paid me some of my money also the amount of 3550 as well,
Regarding the last amount which is for size of 200 equals this is an $70. I think they trying to convince me that they sent it on two days on two transactions and as per attached veggie screen also I sent it by mail. You’ll find know any single transaction on this specific debts resource amount dimension they trying to convince me that they don’t have this amount which is a huge amount $70 and the sent to me in installments doesn’t make any sense. Also I was respect your general support as per a test only one transaction with this amount and it’s sent from my other wallet from me. Nothing more nothing this. Finally I just want to add that two days ago I even created request and they paid 500 EGP and they still right now I didn’t even receive. I don’t know what kind of casino is this if they cannot handle peoples money stay away from it,
Regards

Dear team ,
I’ve been replied to this since the minute I received the mail and attached whatever they requested with nothing new or even a response

Dear f1507, please send us a video recording from your banking app.
You need to log into the banking app using your account and show your transaction history from the date of withdrawal up to and including the current date. You can record a video from another phone or make a screen recording.

Please send the video to sermsu­ppo­rt@­mos­tbe­t.com and attach screenshots of your withdrawal transactions to the email.

We'll pass on this information to our team and they will look into the issue further.

Best regards, Mostbet.

Sent 2 screen videos for my both wallets as requested
Kindly check,
Please note that apart from the amount of 4200 I’ve also 500 deposit amount on 16.03.2026 and 45 on 18.03.2026
And still both amounts not reflected on my casino account and your customer support dealing with this matter negligence

Dear Mostbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Thank you for your patience. We are still checking the information regarding the withdrawal of funds.

Regarding the issues with deposits. We see that one deposit has already been verified by the finance team, and the following response was provided: “There is no such deposit in this account (03/16/2026, 12:50 AM, and 500 EGP). Please check the accuracy of the ID or the accuracy of the provided receipt or bank statement.”

Regarding the second deposit in the amount of 45 from 03/18/2026, we need to verify all the details. Please send us the receipt and bank statement covering the period from the date of the deposit to the present. We will look into it.

Best regards, Mostbet.

UPDATE:

The funds were sent to wallets 01099021673 and 01099285876 on March 15 and 16. We have verified that the funds were not returned to the agent.

Unfortunately, your videos do not contain clear information. Please send a video scroll of all transactions from your banking app, clearly showing the specific wallet and the dates from the time the funds were withdrawn to the present day.

Best regards, Mostbet.

Kindly note that wallet number 01099021673 is not my wallet and I never requested for any withdrawal on this wallet number , please recheck my request and refund my funds, regards

And also regarding my deposit on 15.03.2026 which I didn’t receive yet . Kindly update amount 500egp

The finance department has informed us that you yourself provided the details 01099021673 for the second part of the withdrawal to be sent.
For further assistance, please provide video proof of your two wallets, 01099021673 and 01099285876,
covering the period from the first withdrawal to the present day, showing the specific wallet number and all transactions for that period.

We'll pass on this information to our team and they will look into the issue further.

Dear all respective team,
Kindly be informed that a spare attachment receipt the number showing requested for withdrawal. It is not the number you sent the funds to so it’s your own problem. Use the one who has to fix it. It’s not mine. How come I will send you screen video for something I don’t own. It’s not my property. It’s not my wallet so I will call this number and I will ask cause I wanted to one to give me a screen record of his own wallet. It’s not make any sense.,
Secondary aspire your official reply as there is nothing in my withdrawal requests mentioned that I request the funds on two parts or installment funds. It’s not even $100. It’s maybe 70 or $80. It’s not that much big to pay it in installment, so kindly clarify who the one asked you to pay the amount on two parts because you have to take a serious action to this one already if this shared to public if I share type reply I won’t like to be in your situation,( paying 70$ installments on some where then asking customers for screen records for someone’s else wallet )
Really !??
Are you serious?
Dears ASK GAMBLERS,
As per their own confirmation of not sending my funds to the requested wallet, also spear ones they required or requested recently above to give them what nobody can give which is screen record for someone else wallet, which is accusation of privacy for someone else. I don’t know it can lead me to go to jail if I ask him even this question.,
Kindly support me to get my funds plus a proper compensation for all this suffering with this platform and share whatever they just replied recently above to public, so everybody will know how this platform is being run

We have sent additional information about this case to suppor­­t@­a­s­kg­­amb­­le­r­s.com. We look forward to your response!

Best regards, Mostbet.

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Mostbet Casino management paid the amounts that are listed on the player's profile.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that in case of a disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.