Beschwerde #468 Mostbet Casino

Casino froze my account and delayed my withdrawal for almost one month

Von toky88

vor 1 Tag

Hello AskGamblers Team,

I would like to file a complaint against MOSTBET.

My MOSTBET account ID: id276426592 Has been frozen for over one month. MOSTBET requested verification documents from me, and I submitted all the required documents according to their instructions.

After I submitted the documents, I contacted MOSTBET live support many times. Their support agents repeatedly confirmed that my documents had been received and told me that I would receive a reply within 48 hours.

However, more than one month has now passed. I have waited through many promised 48-hour periods, but I still have not received any reply from the verification team, any verification result, or any real solution.

My problem is simple: I have already provided everything MOSTBET requested, but my account is still frozen and I cannot use my balance.

I am not refusing verification. I am willing to cooperate with any reasonable verification process. But MOSTBET should not keep my account frozen for over one month without giving me any response after confirming that my documents were received.

I kindly ask AskGamblers to help me contact MOSTBET and request that they immediately complete the verification process and unfreeze my account.

If MOSTBET still needs a video verification call, they should arrange it immediately instead of repeatedly telling me to wait another 48 hours.

I only want MOSTBET to process my verification properly and restore my account access.

Thank you for your help.

Kind regards,

Unseriöses Casino Mostbet Casino

Grund Verzögerte Auszahlung

Betrag $343.86

Diskussion

toky88

vor 12 Stunden

Dear AskGamblers Complaint Team,

Thank you for your message.

The total disputed amount is 343.86 USDT, which is the available balance currently in my MOSTBET account.

I have not received any payment yet.

My account has already been unfrozen, but I am still unable to withdraw my balance because the SMS verification code required for withdrawal does not arrive on my phone.

My phone number was already linked to my MOSTBET account during registration, and I was able to receive the SMS verification code successfully at that time. However, now the SMS code for withdrawal is not being received, so I cannot complete the withdrawal request.

Please keep my complaint open, as the withdrawal issue has not been resolved and I have not received my funds.

Thank you for your assistance.

Kind regards,
ZI WANG

toky88

vor 12 Stunden

I would like to add an important point:

My phone number was already linked to my MOSTBET account when I registered. At the time of registration, I was able to receive the SMS verification code successfully.

However, now when I try to withdraw my balance, the withdrawal SMS verification code never arrives.

This shows that my phone number is valid and can receive SMS codes from MOSTBET. The issue only happens at the withdrawal verification step.

Because of this SMS issue, I cannot withdraw my balance even though my account has already been verified and unfrozen.

I request MOSTBET to fix the withdrawal SMS verification issue or provide an alternative verification method, or allow me to withdraw my available balance.

AskGamblers

• Support Team

vor 1 Tag

Dear @toky88,

The AskGamblers Complaint Team is kindly asking you to clarify the total amount of the disputed withdrawal request/s and let us know in a timely manner if you have received the payment/s.

Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Mostbet Casino

• Representative

vor 1 Tag

Hello, Dear toky88 and AskGamblers Team!

We’re sorry you had a negative impression. We understand, it is unpleasant that your game account is frozen. At the same time, we act strictly within the established rules. Account verification is carried out in all bookmaker companies as one of the security measures for clients’ accounts and consists of a series of steps, each of which takes time.

We have checked the information and are pleased to inform you that your account has been unfrozen on 05.06.2026 as a result of the verification.

It would be appreciated if you could confirm that your complaint has been solved.

Have a nice day!
Best regards, Mostbet.

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Durchschn. Betrag $1,801

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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Auszahlung als bezahlt markiert aber nicht erhalten

Am 23.02.2026 habe ich eine Auszahlung in Höhe von 2.800 PLN per BLIK beantragt (Transaktions-ID: 132024716).

Im System des Casinos ist diese Auszahlung als „Bezahlt/Abgeschlossen“ markiert. Die Gelder wurden jedoch nicht auf mein Bankkonto überwiesen. Meine Bank hat bestätigt, dass kein Zahlungseingang und auch kein Zahlungsversuch registriert wurde.

Es ist wichtig zu betonen, dass es sich hierbei um eine BLIK-Auszahlung handelt.
BLIK ist eine sofortige Zahlungsmethode. Sobald eine Auszahlung tatsächlich ausgeführt wird, erscheint sie normalerweise innerhalb weniger Sekunden oder Minuten auf dem Konto des Empfängers.

Dies ist daher nicht mit einer normalen Banküberweisung vergleichbar, die mehrere Tage dauern kann.

Das Problem besteht nicht in einer üblichen Bearbeitungsverzögerung, sondern darin, dass die Auszahlung im System als „bezahlt“ markiert wurde, obwohl keine tatsächliche Zahlung stattgefunden hat.

Nach meiner Kontaktaufnahme wurde mir ein angebliches „Problem mit dem Zahlungssystem“ mitgeteilt. Ich wurde aufgefordert, innerhalb von 24 Stunden alternative Auszahlungsdaten bereitzustellen. Dieser Aufforderung bin ich umgehend und fristgerecht nachgekommen.

Mittlerweile sind 5 Tage vergangen:
• Keine Bestätigung, ob die neue Auszahlungsmethode akzeptiert wurde
• Keine Bestätigung, ob eine erneute Auszahlung tatsächlich veranlasst wurde
• Kein Zahlungseingang
• Keine Antwort vom Finanzteam per E-Mail
• Der Live-Chat wiederholt lediglich allgemeine Standardantworten

Mein Konto ist vollständig verifiziert (KYC abgeschlossen). Frühere Auszahlungen wurden korrekt durchgeführt. Der einzige Unterschied besteht darin, dass es sich dieses Mal um einen höheren Betrag handelt.

Es handelt sich hier nicht um eine normale Wartezeit.
Die Auszahlung ist im System als abgeschlossen markiert, die Gelder wurden jedoch nicht ausgezahlt, und es erfolgt keine transparente Klärung oder konkrete Maßnahme seitens des Casinos.

Ich bitte daher um Überprüfung und entsprechende Intervention.

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Money that did not arrive

Name: < username removed >

ID Mostbet 133797205

On May 26, 2026, at 11:08 PM, I submitted a withdrawal request for 500.00 Egyptian pounds. I waited for the funds to arrive in my Vodafone Cash wallet for about an hour until I fell asleep. I woke up around 5:00 AM on May 27, approximately five hours after submitting the request. It was Eid al-Adha, and I woke up to prepare for the Eid prayer. I checked my Vodafone Cash wallet account on my phone and discovered that the funds hadn't arrived. I then opened the Mostbet app and checked my withdrawal history, only to find that the status showed the withdrawal as "Payment Completed." I contacted customer support and informed them that my withdrawal request hadn't been received. I also sent emails to the finance and technical support departments, explaining the problem and attaching a video recording of my transaction history from my payment app to prove that the money hadn't reached my Vodafone Cash wallet. Unfortunately, I received no response.

About 24 hours after my withdrawal request, which hadn't been processed, I contacted the Mostbet support team again via chat. As soon as they responded, I found they were aware of my problem and asked me to create a video of my Vodafone Cash transaction log from the time of my withdrawal request until I contacted them. The video should show all transactions with their dates and times. I did indeed record a video of my Vodafone Cash transaction log, showing all transactions with their dates and times at the beginning and my Vodafone Cash wallet name and account number at the end. Since then, I haven't received a response and the funds haven't been transferred.

Attached are screenshots of my messages with the operator, both via chat with their support team and email. Each message includes a video recording of my Vodafone Cash transaction history, which is a statement of my account proving that I did not receive the funds and that the money did not reach my Vodafone Cash wallet.

I recommend the operator review the sender and send the withdrawal amount to my wallet number as soon as possible because I haven't received the money. Thank you.

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Number verification for withdrawal

I have been emailing their Support email address for help regarding verifying my phone number and as of today they saying my number is attached but I am still unable to withdraw funds they keep saying that verify my number and all that and if I click on verify I receive nothing no sms no verification call nothing I have contacted both the Telegram (English Support Bot) and their Online Chat and all say they can do nothing and that I must email their English Support.

I have tried 3 different phone numbers trying to get verified but no Pass Code is sent, two of those numbers are from Barbados (area code 246) and one from Canada (area code 437).

MostBet requires that you verify your phone number before they even to begin processing your withdrawal request. This lack of response is making me feel like they are holding my money hostage, its just stuck there. I can still place bets but why continue if I cant get my winnings out?

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Frozen Account Verification Problem

Hello,

My account has been frozen even though I already submitted all the required verification documents.

The operator scheduled a video verification call, but unfortunately I missed the first appointment because their email was delivered to my spam/junk folder and I did not notice it in time. As soon as I discovered the message, I immediately contacted support, explained the situation, and asked them to reschedule the interview.

After contacting them again, they finally scheduled a second appointment. I selected the date and time they provided and waited for the call. However, they did not send me the meeting link at the agreed time. Instead, the email containing the link arrived about one hour later than the scheduled appointment time.

I have screenshots showing both the agreed appointment time and the actual time they sent the email. I have work and personal responsibilities, and I cannot spend hours constantly monitoring my email waiting for a delayed message.

At the moment, I have 124 USD locked in my account and I am unable to access my funds or use my account normally. I am fully willing to cooperate and complete the verification process, but I kindly ask the operator to arrange a proper appointment and send the meeting link on time.

I would appreciate your assistance in helping resolve this issue as soon as possible.

Thank you.

Saed aloran
ID mostbet : 255783244

76h übrig

$124

Mostbet Casino- Mostbet withdrawal pending for 7 days

Withdrawal requested: May 5 2026
Amount: 1054 PLN
Method: BLIK

My withdrawal has been pending for almost a week.
Support keeps repeating generic answers such as “please wait” and “we are waiting for the provider”.

My account is fully accessible and the withdrawal still shows as pending, but no real update or payment has been provided.

I am posting this complaint because support has not provided any concrete resolution timeframe.

gaming id - 275527750

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Request to remove betting limit

Hello,

My Mostbet account was previously frozen, and after it was unfrozen, I received an email from Mostbet stating that I could apply for an increase in my betting limit after 90 days.

More than 90 days have already passed since my account was unfrozen. I contacted Mostbet support by email and requested them to increase or remove my betting limits, but they have not provided any proper resolution.

I am a verified user and have been using my account regularly.

I kindly request Mostbet to review my account and remove or significantly increase my betting limits as promised.

Thank you for your assistance.

Account email:

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50000 Not Credit Into My Account

Dear AskGamblers Team,

I would like to report another unresolved deposit issue related to my Mostbet account
Gaming ID

On **3 April 2026 at 12:06 AM**, I made a deposit of **PKR 50,000** to my Mostbet Agent account. The amount was successfully deducted from my bank account, but it was never credited to my Mostbet balance.

Transaction details are as follows:
Amount: PKR 50,000
Date: 3 April 2026
Time: 12:06 AM
Reference Number: 123876

I previously contacted Mostbet support regarding this issue, and they requested **PDF Statement**, which I already provided. However, the issue is still unresolved.

I have also submitted a complaint to my bank to trace this transaction. According to my bank records, the amount was successfully processed.

I kindly request AskGamblers to investigate this matter and assist in resolving this missing deposit.

I am ready to provide any additional documents or bank confirmations if required.

Thank you for your support.

Best regards.

Gelöst

₨50,000

Two deposits not credited to my account

My Mostbet Gaming ID is 150343241
First Deposit:
Amount: 45,000 PKR
Date: 5 March 2026
Time: 6:00 PST
Reference Number: 060009

Second Deposit:
Amount: 20,000 PKR
Date: 30 March 2026
Time: 2:56 AM PST
Reference Number: 025615

Both payments were successfully deducted from my side, but the funds are still missing from my Mostbet account. I have the transaction proof and screenshots for these deposits.

I have already tried contacting the support team but the issue has not been resolved. I kindly request AskGamblers to help investigate this matter and ask the casino to credit my missing deposits as soon as possible.

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They refused to pay me my money

Dear team,

I’m seeking your urgent support to get my money from this platform as almost 2 weeks right now and they still trying and he just rejecting to give me my money

The issue starts when I win and start to withdraw. I ordered ,i submitted a withdrawal request for 3000 EGP. That was on March 5, 2026 exactly at 4:12 AM sharp CLT and next second one on the same date after exactly 15 minutes it was at 4:28 AM CLT for amount 2000 EGP and I found out that force request submitted successfully and the resolution which is showing on the website that payment done successfully. You have fun both attached transactions.

I complained the schedule you receive I didn’t receive this provide proof that you didn’t receive. I censor prove he said no way it’s not official. We will not consider this as approved. You have to get some requirements and they required whatever they required. I provide even they required me to record the video using another phone to my accountant, showing that I didn’t receive and I provided all whatever they ask me for then I ask them to show me the proof of payment from your agent, they didn’t provide anything. They told me that they were sent me emails with the result of my complaint and they didn’t send me emails by coincidence I’m talking to customer service for the serve withdrawal request I made today for a amount 3550 EGP they told me the previous one is closed. We already paid you and it’s fine decision. You have nothing to do with this and regarding this process action you did today again same thing happen? They showed the results that they pay me successfully. Meanwhile, they pay nothing and I didn’t receive any of those three amounts. What kind of website is this?

Briefly I have to 3 transactions

1- 3000EGP-04:12am -05.03.2026-payment method e&money 01099285876

2- 2000EGP - 04:28am-05.03.2026 payment method e&money 01099285876

3- 3550EGP-00:40am-12.03.2026

Vodafone cash 01031846648

The city transactions fulfilled all the website policy and they assumed they pay me, but they didn’t pay me anything and they refused even to show me the proof of payment or send me official mail informing me that I received my money

UserID:270445498

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200 euros not refunded to my casino balance

My name is Łukasz Żakowski (User ID: 233896864). I am filing this complaint because Mostbet is withholding my withdrawal of 200 EUR and demanding documents that are technically impossible to provide.
On February 24, 2026, a withdrawal was sent to my old VeloBank account (PL38156000132030643620000001). This account was officially closed in November 2025. I have provided Mostbet with the "Confirmation of Account Closure" document generated on 26.02.2026.
Despite this, Mostbet support insists on a bank statement for February 2026. As the account is closed and inactive, the bank does not generate statements. The funds must have been automatically returned ("bounced back") to Mostbet's bank account.
Furthermore, Mostbet is blocking my email communication (Error 550) and their live chat support is ignoring my technical explanations. I request that Mostbet perform a manual search for the returned transfer and credit the funds back to my casino balance.*"I am resubmitting this complaint because your previous rejection was based on a lie. You claimed that Mostbet is working on a solution, but I have received an email from them stating that the withdrawal was processed on February 24, 2026, and they now consider the matter closed.
This completely misses the point of my complaint. I never denied that they processed the payment; the issue is that they sent it to a CLOSED bank account. This has been clear from the very beginning. They are simply playing me for a fool, and by rejecting my case, you are letting them get away with it. I request a formal reopening and a fair review of this complaint."**

Gelöst

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