Beschwerde #467 Mostbet Casino

Money that did not arrive

Von Haitham

vor 21 Stunden

Name: < username removed >

ID Mostbet 133797205

On May 26, 2026, at 11:08 PM, I submitted a withdrawal request for 500.00 Egyptian pounds. I waited for the funds to arrive in my Vodafone Cash wallet for about an hour until I fell asleep. I woke up around 5:00 AM on May 27, approximately five hours after submitting the request. It was Eid al-Adha, and I woke up to prepare for the Eid prayer. I checked my Vodafone Cash wallet account on my phone and discovered that the funds hadn't arrived. I then opened the Mostbet app and checked my withdrawal history, only to find that the status showed the withdrawal as "Payment Completed." I contacted customer support and informed them that my withdrawal request hadn't been received. I also sent emails to the finance and technical support departments, explaining the problem and attaching a video recording of my transaction history from my payment app to prove that the money hadn't reached my Vodafone Cash wallet. Unfortunately, I received no response.

About 24 hours after my withdrawal request, which hadn't been processed, I contacted the Mostbet support team again via chat. As soon as they responded, I found they were aware of my problem and asked me to create a video of my Vodafone Cash transaction log from the time of my withdrawal request until I contacted them. The video should show all transactions with their dates and times. I did indeed record a video of my Vodafone Cash transaction log, showing all transactions with their dates and times at the beginning and my Vodafone Cash wallet name and account number at the end. Since then, I haven't received a response and the funds haven't been transferred.

Attached are screenshots of my messages with the operator, both via chat with their support team and email. Each message includes a video recording of my Vodafone Cash transaction history, which is a statement of my account proving that I did not receive the funds and that the money did not reach my Vodafone Cash wallet.

I recommend the operator review the sender and send the withdrawal amount to my wallet number as soon as possible because I haven't received the money. Thank you.

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Betrag ج.م.‏500

Diskussion

Haitham

vor 3 Stunden

I have sent the requested video to the operator's email address. It contains all the necessary information to prove that the funds have not been received in my Vodafone Cash wallet account. Please review carefully and send me the money as

The requested video has been sent to this email address as you asked. sermsupport@mostbet.com
Please review the video carefully as it proves that the money was not sent to my Vodafone Cash wallet account. I urge you to contact the sender and send me the money as soon as possible. Thank you very much.

Haitham

vor 6 Stunden

Mostbet Casino

• Representative

vor 10 Stunden

Hello, Dear Haitham and AskGamblers Team!

We're always interested in getting to the bottom of a situation.

We have carefully checked the information. The withdrawal has been successfully confirmed by the Bookmaker (26/05/2026).

To find out information about the lack of funds on your details, you must provide video proof of yourself logging into your account via the banking app, showing your account number, opening your transaction history, and demonstrating that the payment is missing from your bank account. The video may be recorded using another device or via screen recording. Please note that all data must be clearly visible, of good quality, and reflect transactions from May 26, 2026, to June 4, 2026.

Dear Haitham, you can send the video statement to sermsupport@mostbet.com.

Best regards, Mostbet.

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Auszahlung als bezahlt markiert aber nicht erhalten

Am 23.02.2026 habe ich eine Auszahlung in Höhe von 2.800 PLN per BLIK beantragt (Transaktions-ID: 132024716).

Im System des Casinos ist diese Auszahlung als „Bezahlt/Abgeschlossen“ markiert. Die Gelder wurden jedoch nicht auf mein Bankkonto überwiesen. Meine Bank hat bestätigt, dass kein Zahlungseingang und auch kein Zahlungsversuch registriert wurde.

Es ist wichtig zu betonen, dass es sich hierbei um eine BLIK-Auszahlung handelt.
BLIK ist eine sofortige Zahlungsmethode. Sobald eine Auszahlung tatsächlich ausgeführt wird, erscheint sie normalerweise innerhalb weniger Sekunden oder Minuten auf dem Konto des Empfängers.

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Das Problem besteht nicht in einer üblichen Bearbeitungsverzögerung, sondern darin, dass die Auszahlung im System als „bezahlt“ markiert wurde, obwohl keine tatsächliche Zahlung stattgefunden hat.

Nach meiner Kontaktaufnahme wurde mir ein angebliches „Problem mit dem Zahlungssystem“ mitgeteilt. Ich wurde aufgefordert, innerhalb von 24 Stunden alternative Auszahlungsdaten bereitzustellen. Dieser Aufforderung bin ich umgehend und fristgerecht nachgekommen.

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• Keine Antwort vom Finanzteam per E-Mail
• Der Live-Chat wiederholt lediglich allgemeine Standardantworten

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Es handelt sich hier nicht um eine normale Wartezeit.
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Ich bitte daher um Überprüfung und entsprechende Intervention.

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I have been emailing their Support email address for help regarding verifying my phone number and as of today they saying my number is attached but I am still unable to withdraw funds they keep saying that verify my number and all that and if I click on verify I receive nothing no sms no verification call nothing I have contacted both the Telegram (English Support Bot) and their Online Chat and all say they can do nothing and that I must email their English Support.

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I have screenshots showing both the agreed appointment time and the actual time they sent the email. I have work and personal responsibilities, and I cannot spend hours constantly monitoring my email waiting for a delayed message.

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My withdrawal has been pending for almost a week.
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I am posting this complaint because support has not provided any concrete resolution timeframe.

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My Mostbet account was previously frozen, and after it was unfrozen, I received an email from Mostbet stating that I could apply for an increase in my betting limit after 90 days.

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Dear AskGamblers Team,

I would like to report another unresolved deposit issue related to my Mostbet account
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On **3 April 2026 at 12:06 AM**, I made a deposit of **PKR 50,000** to my Mostbet Agent account. The amount was successfully deducted from my bank account, but it was never credited to my Mostbet balance.

Transaction details are as follows:
Amount: PKR 50,000
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Time: 6:00 PST
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Time: 2:56 AM PST
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Dear team,

I’m seeking your urgent support to get my money from this platform as almost 2 weeks right now and they still trying and he just rejecting to give me my money

The issue starts when I win and start to withdraw. I ordered ,i submitted a withdrawal request for 3000 EGP. That was on March 5, 2026 exactly at 4:12 AM sharp CLT and next second one on the same date after exactly 15 minutes it was at 4:28 AM CLT for amount 2000 EGP and I found out that force request submitted successfully and the resolution which is showing on the website that payment done successfully. You have fun both attached transactions.

I complained the schedule you receive I didn’t receive this provide proof that you didn’t receive. I censor prove he said no way it’s not official. We will not consider this as approved. You have to get some requirements and they required whatever they required. I provide even they required me to record the video using another phone to my accountant, showing that I didn’t receive and I provided all whatever they ask me for then I ask them to show me the proof of payment from your agent, they didn’t provide anything. They told me that they were sent me emails with the result of my complaint and they didn’t send me emails by coincidence I’m talking to customer service for the serve withdrawal request I made today for a amount 3550 EGP they told me the previous one is closed. We already paid you and it’s fine decision. You have nothing to do with this and regarding this process action you did today again same thing happen? They showed the results that they pay me successfully. Meanwhile, they pay nothing and I didn’t receive any of those three amounts. What kind of website is this?

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