Mostbet Casino

Two deposits not credited to my account

Von rehan666

vor 1 Monat

My Mostbet Gaming ID is 150343241
First Deposit:
Amount: 45,000 PKR
Date: 5 March 2026
Time: 6:00 PST
Reference Number: 060009

Second Deposit:
Amount: 20,000 PKR
Date: 30 March 2026
Time: 2:56 AM PST
Reference Number: 025615

Both payments were successfully deducted from my side, but the funds are still missing from my Mostbet account. I have the transaction proof and screenshots for these deposits.

I have already tried contacting the support team but the issue has not been resolved. I kindly request AskGamblers to help investigate this matter and ask the casino to credit my missing deposits as soon as possible.

Unseriöses Casino Mostbet Casino

Grund Einzahlung nicht gutgeschrieben

Betrag ₨65000

Diskussion

AskGamblers

• Support Team

vor 1 Monat

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

rehan666

vor 1 Monat

I have already provided my official bank statement as proof, which clearly shows that both transactions were successfully completed and the amount was deducted from my account.

I also attempted to upload a screen recording from my banking application as additional evidence, but due to file size limitations, I am currently unable to upload it here. However, I am fully ready to provide this video evidence through any alternative method if required.

This clearly confirms that the payment has been successfully sent from my side. Therefore, if Mostbet claims that the agent has not received the funds, I strongly request them to provide complete and transparent proof, including the full transaction history of the agent's account for the same date and time.

At this point, all valid evidence from my side has been provided, and I believe the issue lies on the receiving end.

I kindly request AskGamblers to thoroughly investigate this matter and resolve it fairly based on the evidence submitted.

I am fully cooperating and willing to provide any further proof if needed

Mostbet Casino

• Representative

vor 1 Monat

Dear rehan666, the payments have not been received. We have already provided the AskGamblers team with the agents' bank statements and are awaiting their response. We hope that the evidence we have provided will help clarify the situation.

Have a great day, everyone!
Best regards, Mostbet

rehan666

vor 1 Monat

Dear AskGamblers Team and Mostbet,

Thank you for the response.

Regarding the deposits of **PKR 45,000** and **PKR 20,000**, my bank has confirmed that the transactions were successfully transferred from my account.

Since Mostbet claims that their agent did not receive the payments, I believe the only clear way to resolve this matter is for Mostbet to provide the **relevant bank statement of the mentioned agent** for the transaction dates directly to the AskGamblers team.

This will allow AskGamblers to independently verify whether the amounts were received by the agent or not.

From my side, the bank confirms that the transfers were successfully processed, and I am ready to provide any additional proof if required.

Thank you for your assistance in resolving this issue.

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