Mostbet Casino - Two deposits not credited to my account

Askgamblers Still no response or no amount has been added

Hello, Dear rehan666 and AskGamblers Team!

We always strive to help you and get to the bottom of the situation. We have forwarded your request to the finance department and have received a response:

1) "There is no such deposit in this account ( 5/3/2026 6:00 Am 45000). Please check the correctness of the id or the correctness of the provided receipt / statement .".

2) "There is no such deposit /in this account (30/3/2026 2:56AM 20000). Please check the correctness of the id or the correctness of the provided receipt / statement .".

We have sent details to suppor­t@a­skg­amb­ler­s.com, we will wait for the AskGamblers team's response.

Best regards, Mostbet.

Dear @rehan666,

Please provide clear evidence that the disputed deposits are related to this particular brend, maybe you have mistaken casinos or transaction info.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Should you fail to update your complaint within the specified timeframes, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body instead.

Thanks in advance for your cooperation.

Mostbetcasino And @Askgambler I Have sent PDF Statement for the month of march 2026 at suppor­t@a­skg­amb­ler­s.com and which its clearly deducted from my account to the agent account provided by mostbet deposit section

Dear @rehan666,

Please note that files you sent are attached to the opening post, but there is no connection to the casino. Please do attach any additional info which may prove without any doubt that transactions are conencted to this particular operator.

Kindly notice that currently, our complaint system allows attachments in the following file formats - png, jpg, jpeg, gif, doc, docx, xls, xlsx and pdf. Files should not exceed 1MB each. 

Please pay attention to the file names that you are about to attach. Only the following characters are supported: lower case & upper case letters, numbers, '_' and '-'.

Thanks in advance for your cooperation.

askgambler the amount is transfered to the agent account mentioned in the deposit section of mostbet bet site. here is the proof that they use agent account to deposit bank transactions

askgambler here is screen shot showing my mostbet id details

Hello AskGamblers Team,
I am providing my full March 2026 account statement as requested regarding my deposits and transactions with MostBet.
Please review the attached document carefully. The statement clearly shows the deposit attempts, times, and reference numbers.
I hope this helps resolve the issue promptly.
Thank you for your assistance.

Dear Mostbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear rehan666, the payments have not been received. We recommend that you contact your bank.

We have sent more detailed information to the AskGamblers team via email at suppor­t@a­skg­amb­ler­s.com.

We look forward to your response!

Best regards, Mostbet.

Dear AskGamblers Team and Mostbet,

Thank you for the response.

I would like to clarify that the deposit of **PKR 45,000 made on 5 March 2026** was successfully deducted from my bank account. My bank has confirmed that the transaction was completed and the amount was transferred.

I have already provided my **bank statement and transaction proof** showing that the payment was processed successfully. According to the bank, the transaction has been completed and reflected from their side.

Therefore, I kindly request Mostbet to investigate this matter again with their payment provider or agent through whom the deposit was made.

If needed, I can also request additional confirmation from my bank regarding this transaction.

Thank you for your assistance in resolving this issue.

Dear AskGamblers Team and Mostbet,

Thank you for the update.

Regarding the additional deposit of **PKR 20,000**, I have now submitted a formal complaint to my bank to investigate this transaction as well. The bank is currently reviewing the payment details and tracing the transaction.

As soon as I receive an official response or confirmation from the bank, I will immediately share the update and any supporting documents here.

Thank you for your patience and assistance in resolving this matter.

Best regards.

Dear AskGamblers Team and Mostbet,

Thank you for the response.

Regarding the deposits of **PKR 45,000** and **PKR 20,000**, my bank has confirmed that the transactions were successfully transferred from my account.

Since Mostbet claims that their agent did not receive the payments, I believe the only clear way to resolve this matter is for Mostbet to provide the **relevant bank statement of the mentioned agent** for the transaction dates directly to the AskGamblers team.

This will allow AskGamblers to independently verify whether the amounts were received by the agent or not.

From my side, the bank confirms that the transfers were successfully processed, and I am ready to provide any additional proof if required.

Thank you for your assistance in resolving this issue.

Dear rehan666, the payments have not been received. We have already provided the AskGamblers team with the agents' bank statements and are awaiting their response. We hope that the evidence we have provided will help clarify the situation.

Have a great day, everyone!
Best regards, Mostbet

I have already provided my official bank statement as proof, which clearly shows that both transactions were successfully completed and the amount was deducted from my account.

I also attempted to upload a screen recording from my banking application as additional evidence, but due to file size limitations, I am currently unable to upload it here. However, I am fully ready to provide this video evidence through any alternative method if required.

This clearly confirms that the payment has been successfully sent from my side. Therefore, if Mostbet claims that the agent has not received the funds, I strongly request them to provide complete and transparent proof, including the full transaction history of the agent's account for the same date and time.

At this point, all valid evidence from my side has been provided, and I believe the issue lies on the receiving end.

I kindly request AskGamblers to thoroughly investigate this matter and resolve it fairly based on the evidence submitted.

I am fully cooperating and willing to provide any further proof if needed

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.