Mostbet Casino - Unable to access my account after verification

Hello, Dear Shade0367 and AskGamblers Team!

The game account was blocked in accordance with Paragraph 2.10 of the Rules:

If a Player is suspected of committing fraudulent actions against the Betting Company (multiple accounts, multiple sessions (multiple simultaneous active sessions on one account), bets made by third parties, the use of betting automation software, playing on arbitrage situations, bets placed to exceed the limits set by the Company, misuse of Loyalty Programmes, or if the gaming account is not used to place bets, etc.), the Betting Company reserves the right to prevent these fraudulent actions by:
Cancelling bets.
Restricting withdrawals.
Closing the client's account without reimbursement.

More details can be found in clause 2.10 of the rules on our website.

Unfortunately, we do not know the details of the blocking of the account, the security department do not disclose the details of the verification and decision.

Have a nice day!
Best regards, Mostbet.

Thank you for your response.

I want to clarify that I have not engaged in any activities that would violate your rules, including those listed under Paragraph 2.10. I have only used one account, did not place bets on behalf of others, and have not used any betting automation tools or arbitrage methods.

I truly believe this may be a misunderstanding or an error in your system’s security checks. My account currently holds $72, which is a meaningful amount for me. I respectfully request a full review of the account and the activity logs. I am more than willing to provide any additional information or verification needed to help resolve this matter.

I value fair play and transparency, and I hope Mostbet does as well. Please let me know if there is any further step I can take to help reinstate my account and recover my funds.

Thank you for your time and assistance.

Dear Mostbet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

I did not operate multiple accounts, engage in arbitrage, or violate any of the rules listed above. I have already submitted all the documents they requested, yet they claim to suspect me of wrongdoing and have closed my account along with holding my funds. I am fully willing to provide any additional documents required to prove that I operate only one account. Likewise, I believe they should also provide clear evidence to support their claims that I violated any of their rules or regulations.

I categorically deny operating multiple accounts, engaging in arbitrage, or violating any of the rules and regulations outlined. I have complied fully with all requests for documentation and have submitted all materials as instructed. Despite this, my account was closed without justification, and my funds were withheld based on unspecified suspicions. I remain fully prepared to provide any further documentation necessary to demonstrate that I operate a single, legitimate account. I also respectfully request that the institution furnish any concrete evidence supporting its claims of a violation, as is required under principles of due process and fair treatment.