Queja #253 Mostbet Casino

Unable to access my account after verification

Por Dorcas A.

hace 10 meses

I have an account with Mostbet with the gaming ID 240416890 and playing spot games regularly for some weeks. Everything was going smoothly until, without warning, my account was suddenly frozen. I received a message stating that identity verification was required to continue using the platform. In response, I promptly submitted all the necessary documents, including photo ID and proof of address.

Shortly after, I was scheduled for a video call as part of the verification process. During the call, I was asked several questions about my account activity and personal information, all of which I answered accurately. The representative assured me that I would be contacted via email once the verification process was complete. At that point, I expected my account to be unfrozen soon and saw no reason for concern.

However, the very next day, I was unable to log into my account. There was no explanation or update provided, and the access issue persisted. I waited a while, assuming it might just be a temporary delay, but days passed with no communication from Mostbet and I received no response or clarification about the status of my account.

As of now, I still have no access to my account, which holds a balance of $72. It’s extremely frustrating to be locked out without any resolution or meaningful communication. I completed all steps requested during the verification process in good faith, and I believe I should at least be informed of the outcome. I’m simply asking for my account to be restored.

Here is the proof of my last deposit true crypto transaction and my account unable to login

Casino en conflicto Mostbet Casino

Motivo Problemas de verificación

Cantidad $72

Discusión

Shade0367

• Nigeria

hace 10 meses

I categorically deny operating multiple accounts, engaging in arbitrage, or violating any of the rules and regulations outlined. I have complied fully with all requests for documentation and have submitted all materials as instructed. Despite this, my account was closed without justification, and my funds were withheld based on unspecified suspicions. I remain fully prepared to provide any further documentation necessary to demonstrate that I operate a single, legitimate account. I also respectfully request that the institution furnish any concrete evidence supporting its claims of a violation, as is required under principles of due process and fair treatment.

Shade0367

• Nigeria

hace 10 meses

I did not operate multiple accounts, engage in arbitrage, or violate any of the rules listed above. I have already submitted all the documents they requested, yet they claim to suspect me of wrongdoing and have closed my account along with holding my funds. I am fully willing to provide any additional documents required to prove that I operate only one account. Likewise, I believe they should also provide clear evidence to support their claims that I violated any of their rules or regulations.

AskGamblers

• Support Team

hace 10 meses

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

hace 10 meses

Dear Mostbet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Estadísticas de quejas de Mostbet Casino

Resueltas 111 / 119

Cantidad promedio $1,766

Duración media de quejas 7 días

Tiempo de respuesta promedio 2 días

Mostbet Casino Quejas

Ver todas las quejas contra este casino.

Cuenta congelada sin videollamada y sin respuesta

Estimado equipo de AskGamblers:

Les escribo para solicitar su ayuda respecto a mi cuenta en Mostbet (ID de cuenta: 231670110). Mi cuenta fue congelada sin previo aviso el 27 de noviembre de 2025 y, a pesar de haber seguido todas las instrucciones, proporcionar todos los documentos de verificación y aceptar una videollamada, no ha habido ningún avance en más de 3 semanas.

Antecedentes

El 27 de noviembre recibí un correo informando que mi cuenta había sido “temporalmente suspendida por razones de seguridad”. Me indicaron seguir instrucciones de verificación enviadas por correo y un enlace en su sitio web. Al iniciar sesión, mi cuenta sigue mostrando el mensaje:

“Su cuenta ha sido temporalmente congelada por motivos de seguridad. Por favor contacte al Servicio de Soporte por cualquier método conveniente…”

Documentación proporcionada

Siguiendo sus indicaciones, envié lo siguiente:

• Documentos completos de identidad: pasaporte + licencia conducir
• Selfie con mi identificación
• Captura de pantalla de la tarjeta utilizada para el depósito (no tiene números la tarjeta ya que las compras son con la tarjeta digital)
• Selfie sosteniendo dicha tarjeta
• Captura de una transacción reciente desde la aplicación de mi banco
• Enlace a mi cuenta de Telegram

Todo esto fue enviado a [email protected]
el día 27 de noviembre.

El dia 3 de diciembre me envían un correo comentando que "Si recargaste tu cuenta a través de un agente, billetera virtual o tarjeta, deberás proporcionar una captura de pantalla de tus datos y un recibo de transacción que confirme la recarga de tu cuenta de juego".

Les envíe captura de pantalla del último depósito realizado con fecha y hora, así como la clave de rastreo de BANXICO confirmando la transacción

-Videollamada programada que nunca ocurrió

Nunca recibí el enlace ni la invitación para unirme a la videollamada, y ya no volvieron a contactarme

Desde entonces

• volví a escribir en su telegram amablemente solicitando una actualización del estado.
• Me respondieron: “Por favor espere la notificación de la decisión por correo electrónico.”

Ya ha pasado más de dos semanas desde ese último mensaje. No me han solicitado nada adicional y he cooperado completamente.

Solicitud

He cumplido con todos los requisitos que Mostbet me pidió. Solo estoy solicitando:

Que revisen mi cuenta de manera justa

Que me proporcionen una actualización clara del estado del caso

Agradezco al equipo de AskGamblers su ayuda para lograr que este problema sea revisado. Estoy dispuesto a proporcionar cualquier evidencia adicional que sea necesaria (documentos, capturas de pantalla, historial de correos, etc., aunque no he podido adjuntarlas aquí).

Muchas gracias por su tiempo y apoyo.

Atentamente,

ID de cuenta: <enviado al casino>

No resuelta

RETRASO PROLONGADO A LA HORA DE RETIRAR

Hola, buenas tardes, presento un incoveniente a la de retirar el la casa de apuestas y casino mostbet.com bajo el nombre de la empresa
Bizbon N.V. pues desde el 29-09 que estoy tratando de retirar, pero mis retiros son declinados o dejados en estado de procesamiento de forma indefinida, pasando las 72 horas maximas establecidas para hacer los pagos. Solo pude hacer un retiro el 03-10-2024, por medio de criptmoneda con una comision superior al 25%, por lo que opte por no usar mas ese metodo.

Les adjunto el historial de retiros, y un historial de chat, donde no me saben dare respuesta a mi problema.

No resuelta

$600,000

Casino froze my account and delayed my withdrawal for almost one month

Hello AskGamblers Team,

I would like to file a complaint against MOSTBET.

My MOSTBET account ID: id276426592 Has been frozen for over one month. MOSTBET requested verification documents from me, and I submitted all the required documents according to their instructions.

After I submitted the documents, I contacted MOSTBET live support many times. Their support agents repeatedly confirmed that my documents had been received and told me that I would receive a reply within 48 hours.

However, more than one month has now passed. I have waited through many promised 48-hour periods, but I still have not received any reply from the verification team, any verification result, or any real solution.

My problem is simple: I have already provided everything MOSTBET requested, but my account is still frozen and I cannot use my balance.

I am not refusing verification. I am willing to cooperate with any reasonable verification process. But MOSTBET should not keep my account frozen for over one month without giving me any response after confirming that my documents were received.

I kindly ask AskGamblers to help me contact MOSTBET and request that they immediately complete the verification process and unfreeze my account.

If MOSTBET still needs a video verification call, they should arrange it immediately instead of repeatedly telling me to wait another 48 hours.

I only want MOSTBET to process my verification properly and restore my account access.

Thank you for your help.

Kind regards,

86h Restantes

$344

Money that did not arrive

Name: < username removed >

ID Mostbet 133797205

On May 26, 2026, at 11:08 PM, I submitted a withdrawal request for 500.00 Egyptian pounds. I waited for the funds to arrive in my Vodafone Cash wallet for about an hour until I fell asleep. I woke up around 5:00 AM on May 27, approximately five hours after submitting the request. It was Eid al-Adha, and I woke up to prepare for the Eid prayer. I checked my Vodafone Cash wallet account on my phone and discovered that the funds hadn't arrived. I then opened the Mostbet app and checked my withdrawal history, only to find that the status showed the withdrawal as "Payment Completed." I contacted customer support and informed them that my withdrawal request hadn't been received. I also sent emails to the finance and technical support departments, explaining the problem and attaching a video recording of my transaction history from my payment app to prove that the money hadn't reached my Vodafone Cash wallet. Unfortunately, I received no response.

About 24 hours after my withdrawal request, which hadn't been processed, I contacted the Mostbet support team again via chat. As soon as they responded, I found they were aware of my problem and asked me to create a video of my Vodafone Cash transaction log from the time of my withdrawal request until I contacted them. The video should show all transactions with their dates and times. I did indeed record a video of my Vodafone Cash transaction log, showing all transactions with their dates and times at the beginning and my Vodafone Cash wallet name and account number at the end. Since then, I haven't received a response and the funds haven't been transferred.

Attached are screenshots of my messages with the operator, both via chat with their support team and email. Each message includes a video recording of my Vodafone Cash transaction history, which is a statement of my account proving that I did not receive the funds and that the money did not reach my Vodafone Cash wallet.

I recommend the operator review the sender and send the withdrawal amount to my wallet number as soon as possible because I haven't received the money. Thank you.

88h Restantes

ج.م.‏500

Number verification for withdrawal

I have been emailing their Support email address for help regarding verifying my phone number and as of today they saying my number is attached but I am still unable to withdraw funds they keep saying that verify my number and all that and if I click on verify I receive nothing no sms no verification call nothing I have contacted both the Telegram (English Support Bot) and their Online Chat and all say they can do nothing and that I must email their English Support.

I have tried 3 different phone numbers trying to get verified but no Pass Code is sent, two of those numbers are from Barbados (area code 246) and one from Canada (area code 437).

MostBet requires that you verify your phone number before they even to begin processing your withdrawal request. This lack of response is making me feel like they are holding my money hostage, its just stuck there. I can still place bets but why continue if I cant get my winnings out?

Rechazada

Frozen Account Verification Problem

Hello,

My account has been frozen even though I already submitted all the required verification documents.

The operator scheduled a video verification call, but unfortunately I missed the first appointment because their email was delivered to my spam/junk folder and I did not notice it in time. As soon as I discovered the message, I immediately contacted support, explained the situation, and asked them to reschedule the interview.

After contacting them again, they finally scheduled a second appointment. I selected the date and time they provided and waited for the call. However, they did not send me the meeting link at the agreed time. Instead, the email containing the link arrived about one hour later than the scheduled appointment time.

I have screenshots showing both the agreed appointment time and the actual time they sent the email. I have work and personal responsibilities, and I cannot spend hours constantly monitoring my email waiting for a delayed message.

At the moment, I have 124 USD locked in my account and I am unable to access my funds or use my account normally. I am fully willing to cooperate and complete the verification process, but I kindly ask the operator to arrange a proper appointment and send the meeting link on time.

I would appreciate your assistance in helping resolve this issue as soon as possible.

Thank you.

Saed aloran
ID mostbet : 255783244

Resuelta

$124

Mostbet Casino- Mostbet withdrawal pending for 7 days

Withdrawal requested: May 5 2026
Amount: 1054 PLN
Method: BLIK

My withdrawal has been pending for almost a week.
Support keeps repeating generic answers such as “please wait” and “we are waiting for the provider”.

My account is fully accessible and the withdrawal still shows as pending, but no real update or payment has been provided.

I am posting this complaint because support has not provided any concrete resolution timeframe.

gaming id - 275527750

Resuelta

zł1,054

Request to remove betting limit

Hello,

My Mostbet account was previously frozen, and after it was unfrozen, I received an email from Mostbet stating that I could apply for an increase in my betting limit after 90 days.

More than 90 days have already passed since my account was unfrozen. I contacted Mostbet support by email and requested them to increase or remove my betting limits, but they have not provided any proper resolution.

I am a verified user and have been using my account regularly.

I kindly request Mostbet to review my account and remove or significantly increase my betting limits as promised.

Thank you for your assistance.

Account email:

Resuelta

50000 Not Credit Into My Account

Dear AskGamblers Team,

I would like to report another unresolved deposit issue related to my Mostbet account
Gaming ID

On **3 April 2026 at 12:06 AM**, I made a deposit of **PKR 50,000** to my Mostbet Agent account. The amount was successfully deducted from my bank account, but it was never credited to my Mostbet balance.

Transaction details are as follows:
Amount: PKR 50,000
Date: 3 April 2026
Time: 12:06 AM
Reference Number: 123876

I previously contacted Mostbet support regarding this issue, and they requested **PDF Statement**, which I already provided. However, the issue is still unresolved.

I have also submitted a complaint to my bank to trace this transaction. According to my bank records, the amount was successfully processed.

I kindly request AskGamblers to investigate this matter and assist in resolving this missing deposit.

I am ready to provide any additional documents or bank confirmations if required.

Thank you for your support.

Best regards.

Resuelta

₨50,000

Two deposits not credited to my account

My Mostbet Gaming ID is 150343241
First Deposit:
Amount: 45,000 PKR
Date: 5 March 2026
Time: 6:00 PST
Reference Number: 060009

Second Deposit:
Amount: 20,000 PKR
Date: 30 March 2026
Time: 2:56 AM PST
Reference Number: 025615

Both payments were successfully deducted from my side, but the funds are still missing from my Mostbet account. I have the transaction proof and screenshots for these deposits.

I have already tried contacting the support team but the issue has not been resolved. I kindly request AskGamblers to help investigate this matter and ask the casino to credit my missing deposits as soon as possible.

Resuelta

₨65,000