Mostbet Casino - Ignoring verification requests and documents

Dear Mostbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hello, Dear akjalap!

We're sorry you had a negative impression, we'll do everything we can to help you. In order for us to review your situation, please provide your game account ID.

Best regards, Mostbet.

ID 46375027, I got verification date on Skype but they never called and did not set a new date for Skype verification, and now according to screenshot ignoring my emails(

Hello, Dear akjalap!

Your video call did not take place due to technical reasons. Our specialists answer mail on a first-served basis and always try to respond faster.
An offer for a new video call date has been sent to your contact email. Please reply to this email and select the new date.

Best regards, Mostbet.

I already replied to selecting new date but has not received confirmation from your side.

Hello, Dear akjalap!

We see that you are scheduled for a video call on 09.12.2024. Our specialists will contact you at the scheduled time.

Best regards, Mostbet.

I received call from Skype but it’s said due to poor connectivity you can’t accept call, what’s wrong with their software, I went to connect to WiFi where speed was 50-70mbts but still showed unreliable speed and refusal to accept call!!! Scam!!!!! I even sent them screenshot of my internet speed but they told me to wait another day to Skype call, how long they will prolong and not pay money???? Smells like scam to me, they will say same thing every week. I told them to call me but they told me select next time for another Skype call and blocked me on Skype. It seems that they are just don’t want to pay money!

Hello, Dear akjalap!

Thank you for the information. We are pleased to inform you that your game account has been unfrozen as a result of the verification. Please confirm that the complaint has been resolved.

Best regards, Mostbet.

Dear @akjalap,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Yes, they verified me and paid everything out, however I got limited. But overall I am very pleased with outcome. Good job Mostbet support. If possible I want administration to remove my complaint and whole thread. Thanks.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.