Mostbet Casino - I made a complaint about my account

Hello, Dear Tope00909 and AskGamblers team!

The game account was blocked in accordance with Paragraph 2.10 of the Rules:

If a Player is suspected of committing fraudulent actions against the Betting Company (multiple accounts, multiple sessions (multiple simultaneous active sessions on one account), bets made by third parties, the use of betting automation software, playing on arbitrage situations, bets placed to exceed the limits set by the Company, misuse of Loyalty Programmes, or if the gaming account is not used to place bets, etc.), the Betting Company reserves the right to prevent these fraudulent actions by:
Cancelling bets.
Restricting withdrawals.
Closing the client's account without reimbursement.

More details can be found in clause 2.10 of the rules on our website.

Best regards, Mostbet.

We apologize, there was an error and incorrect information was provided above.

Dear Tope00909, we are pleased to inform you that your account has been unfrozen on 30.06.2025 as a result of the verification.

It would be appreciated if you could confirm that your complaint has been solved.

Thanks for sticking with us!

We wish you good luck!
Best regards, Mostbet.

Dear @Tope00909,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

No money in my account
Please AskGamblers help me out of this
Have login into my Mostbet account now my balance is $0
I have $312 in my account before it was close
Please help me
Mostbet …no money in my account again what’s the issue??
I did not do arbitrage or have any accounts or any sessions

Have attempted my proof please help me return my balance

Thank you for sharing. Restored your balance on 01.07.2025.

Please confirm that the complaint has been resolved.

Have a nice day!
Best regards, Mostbet.

Dear @Tope00909,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Yes everything is fine now
Withdrawal was successful

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.